Buena Vista University Telephone Reference Guide by guy22

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									                  Buena Vista University                            Telephone Reference Guide
AUTO DIAL
        The autodial buttons on the 28-button DT telephones are pre-programmed with the Auto Dial feature. Frequently called
        numbers may be stored behind these buttons using the PROGRAM feature discussed below.
        To use the Auto Dial feature: Press the desired auto dial button. The number stored behind that button will be dialed.

CALL FORWARD
        The Call Forward features provide you the capability of forwarding your prime line calls to another station to be
        answered. There are four Call Forwarding conditions from which to choose.
        To initiate any of the Call Forwarding features: Lift your handset, dial the desired Call Forwarding access code (listed
        below), plus the station number where the calls are to be answered.

                                                              Initiate          Cancel
                                   All Calls                  *34               #34
                                   Busy or No Answer          *33               #33
                                   No Answer                  *32               #33

        To forward all calls using the FWD button: Lift your handset, press FWD, dial station number where calls are to be
        answered. The light next to the FWD button will light steadily.
        To cancel forwarding using the FWD button: Remember to cancel forwarding when you return so calls will ring at your
        station. Lift your handset and press FWD.

CALL PICK UP – DIRECTED
        To answer a particular ringing telephone: Lift your handset, dial #4, plus the station number you desire to answer.

CALL PICK UP – GROUP
        To answer any ringing telephone in your predefined pick up group: Lift your handset, press the GROUP PICK UP
        button, or lift your handset and dial #4.

CAMP ON
        The CAMP ON feature may be used after receiving a distinctive busy tone when placing an internal call to a busy station.
        To use the CAMP ON feature: Upon receiving distinctive busy tone, press CAMP ON and hang up. When the busy station
        becomes available, the system will call you. Lifting your handset or pressing SPEAKER activates ringing at the camped-on
        station.

FLASH
        The FLASH button is used to access certain system features.
        To transfer a call: While the original party is on the line, press FLASH, then dial the desired station number. You may stay on
        the line and announce the call privately when the other party answers; or you may simply hang up. Should you receive a busy
        signal or the other party does not answer, press FLASH to be connected with the original party again.
        To add a third party to your conversation: Press FLASH and dial the third party’s number. When the third party answers,
        press FLASH once if the party being added is an internal station; press FLASH twice if the additional part is outside of the
        system.

HOLD
        The HOLD button is used to place calls on exclusive or non-exclusive hold.
        To transfer a call on non-exclusive hold: Press the HOLD button once. The call may be answered from any telephone
        where the held line appears.

LAST NUMBER REDIAL
        To place a call to the last number manually dialed from your telephone: Press LAST NUMBER REDIAL.

LINES
        Lines are the buttons on the telephone which are labeled with four-digit station numbers. Your assigned station number is the
        prime line for your telephone. All other lines are considered line appearances.

MESSAGE WAITING
        An active Message Waiting lamp indicates a recorded message has been left in your Voice Mailbox.
        To retrieve your voice message: Lift your handset, then press the Message Waiting button. The system will dial the Voice
        Mail number for you. To check messages from off campus: Dial your extension. During your greeting, press * to access
        voice mail options.

MIC-OFF
        The MIC-OFF button would be used to deactivate or re-activate the microphone on those telephones which are
        speakerphones. When the MIC-OFF light is shining, the microphone is deactivated.
NEW CALL
       Pressing the NEW CALL button terminates your present connection and delivers new dial tone so that you can place a new
       call without having to hang up.

PARK
       Parking calls is somewhat similar to placing calls on hold. When placing a call on hold, the call on hold occupies that line. A
       parked call is stored in the telephone system and may be retrieved from any telephone on the campus system.
       To park a call: While connected to the party, press PARK and dial any four-digit parking orbit number, (this identifies the call
       in the telephone system), then hang up.
       To retrieve the parked call from any telephone: Lift the handset and receive dial tone. Press PARK and the same four-
       digit parking orbit number you used to identify the call. On telephones without the PARK button, press *9 plus the four-digit
       parking orbit number.

PROGRAM
       The Program feature is used to store frequently called numbers behind pre-programmed AUTO DIAL buttons on the 28-button
       DT telephones.
       To store a number behind an AUTO DIAL button: Keep the handset hung up. Press PROGRAM, press the desired AUTO
       DIAL button, dial the number you wish to store; just as you would dial it normally. Press PROGRAM again. The number you
       dialed is now stored behind that particular AUTO DIAL button. You will need to re-enter your passcode.

SAVE NUMBER REDIAL
       The Save Number Redial feature allows you to store a dialed number for later redialing.
       To save a number: After dialing your telephone number and anytime before ending the call, press SAVE NUMBER REDIAL.
       A new saved number is stored each time the button is depressed after placing a call. You will need to re-enter your passcode.

SPEAKER
       Press SPEAKER to receive dial tone without lifting the handset. If your telephone is a 28-button speakerphone, you may carry
       on a two-way conversation using the SPEAKER button rather than lifting the handset. If your telephone is not a
       speakerphone, you may place calls using the SPEAKER button. When the party answers, lift the handset to converse.
       SPEAKER may also be used to check Voice Mail.

STATION SPEED CALL
       To store up to 10 speed call numbers: Dial #0 + Entry Code + number to be stored. (Entry codes 0-9) Wait for service
       acceptance tone before hanging up.
       To dial stored speed call numbers: Dial *0 + Entry Code

TRANSFER
       The TRANSFER button may be used to transfer calls. However, if a busy or no answer condition occurs, you must press
       FLASH to return to the original party.
       To transfer a call: While the original party is still actively on the line (NOT on hold), press TRANSFER and the extension of
       the party to whom you are transferring the call. When the party to whom you are transferring answers the call, you may
       announce the person being transferred and hang up.

VOICE MAIL: To enter the voicemail system from your office extension:
                 1. Dial 1400
                 2. Enter your password followed by #
       To enter the voicemail system from someone else’s office extension or from outside the University:
                 1. Dial 1400 or 749-1400
                 2. Do one of the following:
                          -    if the extension does not have an associated mailbox, press #
                          -    if the extension has an associated mailbox, press * then #
                 3. Enter your mailbox number
                 4. Enter your password followed by #
                 NOTE: The initial password is 9 followed by your extension #. The system has a tutorial to assist you in setting
                 up your voice mail box initially. Please LISTEN CAREFULLY to the prompts for directions and hang up when
                 finished.
       To tell the phone system when you want incoming calls sent to voice mail:
                                                                       To Set Up                  To Cancel
                          To forward ALL CALLS                         dial *341400               #34
                          To forward on BUSY or NO ANSWER              dial *331400               #33
                          To forward on NO ANSWER only                 dial *321400               #33
       Sample Greeting: This is the greeting that callers will hear and should be clear, concise and professional. The following
       example may be used as a guideline.
       “This is (YOUR NAME) in (YOUR OFFICE) at Buena Vista University. I cannot take your call at this time. Please leave a
       message and I will return your call as soon as I can. Thank you.”
       To get new messages: Follow the directions to enter the voicemail system.
                          Press 1 to Review and Play messages
                          Press 4 to Replay messages
                          Press 6 to Forward message to another user
                          Press 7 to Erase messages
                          Press 8 to Reply to messages
                          Press 9 to Save message

								
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