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Fonolo

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Fonolo Powered By Docstoc
					Shai Berger
   CEO



              1
2008: Fonolo.com
A free service for consumers that eases phone menu frustration




                                                             2
2009: The bigger picture
1. Phone menu frustration is part of a larger
   failure by the call center industry to deliver a
   good experience.

2. This failure is costing companies a lot of
   money.

3. Companies are eager to fix these problems but
   are powerless to do so.




                                                      3
2010: Fonolo for Enterprise

  Makes it easy for large companies to
     improve the customer calling
 experience, by adding intelligent web
 and mobile interfaces to their existing
             phone menu.




                                           4
Fonolo in action…




                       The
                     Fonolo
                      Visual
                    Interface




                           5
Buttons “Deep Dial” to the IVR
                      The existing phone menu




                                                6
Virtual Queuing




                  7
Fonolo on the smart phone
Collect info before the call
The Fonolo solution
 Hosted service. $10k - $100k /yr based on usage.

 Improves the experience, lowers cost through:
    Visual navigation
    Virtual queuing
    Pre-call info collection

 Unified UI to the call center on the smart phone
  and web

 Lives in the cloud, independent of the call center

                                                       10
Market Opportunity
                     Key verticals:
                      Telecom: 30%
                      Financial: 30%
                      Retail: 20%
                      Other: 20%




                                       11
Where we are
 Pilot projects:
     major travel site
     major bank in Canada
     mobile operator in Canada

 Funding:
    Raised $1.3m from angels
    Seeking another $750k to
   fill out sales team




                                  12

				
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posted:4/15/2010
language:English
pages:12