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MANCHESTER CITIZENS ADVICE BUREAU SERVICE Application Form & Guidance Notes PLEASE READ THESE NOTES CAREFULLY BEFORE YOU COMPLETE THE APPLICATION FORM Completing the application form Please note that the information you provide in your application form is the only information we will use in deciding whether or not you will be short-listed for interview. Consider the job description and person specification carefully; these describe the skills, experience and qualifications we are looking for. You should provide as much information as possible to show how you meet each person specification point. Additional sheets / CVs We want all applicants to make the best application possible and have the same opportunity to do so, therefore please note the following: DO NOT attach any additional pages DO NOT attach a CV. We do not consider CVs as part of the application process and these will be ignored. Please Note – Concerning additional pages Exceptions may be allowed in certain circumstances – please contact our Human Resources Officer if you wish to discuss if this is possible. Completing the application form in “writing” If you are completing this form in writing: Please use black ink as the forms are photocopied for the panel members Completing the application form “electronically” If you are completing the form electronically: Only type your text into the “blue” highlighted boxes Amend any “blue” text to indicate your choice in a Yes/No answer Insert an “X “ into any “blue” multiple choice boxes to indicate your choice DO NOT change the font type from “Arial” or make the font smaller than 12 DO NOT alter the size of any text boxes You will not be able to sign the forms at this stage of the application process. You will be required to sign your e-mail completed application if short-listed and invited to interview. If you have any further questions about the application process – please contact the Human Resources Officer. MANCHESTER CITIZENS ADVICE BUREAUX SERVICE Application For Employment Post applied for: Gateway Reception/Admin Support Closing Date: 23 July 2008 Contact Details Surname: Title: First Name(s) Address: Telephone Numbers Home: May we contact you there Work: May we contact you there? Postcode: Email: References Please give details of two referees, one of whom should be a recent employer or, if appropriate, a tutor. The second referee may be anyone of your choice. First Referee First Referee Name: Name: Position held: Position held: Address: Address: When can we approach this referee? When can we approach this referee? At any time At any time Only if offered the job Only if offered the job Notice What period of notice are you required to give? Medical History Please note that all applicants are considered on the basis of suitability for the post regardless of disability. How many days off work have you had due to illness during the past 12 months? Do you have any additional comments to add in connection with the above? Education and training Please list any education and/or training (including short courses) that you may have undertaken. Please note any qualifications that you have obtained Dates School / Education / Courses / Qualifications obtained From To Training Work Experience – paid or unpaid Please include your current and previous employment, paid or unpaid; on the job training schemes; community activities; school placements and time spent caring for dependents etc. Please start with your PRESENT employer and work back. Dates Name of Employer / Job Title From To Organisation and main duties Essential Requirements Please use the boxes on the following pages to demonstrate how you meet the essential requirements listed in the person specification for this post. You should limit your responses to the space provided. 1 One year experience of administration support in a busy office environment 2 Significant previous experience of undertaking reception work 3 Completion of the CAB certificated training programme and/or 3 months actual advice work in a recognised not-for-profit or solicitor agency (Desirable) 4 Able to use all features of conventional word processing system. Min typing speed of 40wpm. 5 Ability to create and use spreadsheets, databases & Microsoft word to prepare correspondence and reports that are clear and grammatically correct 6 Ability to undertake a range of admin functions including taking accurate minutes, filing, dealing with messages 7 Ability to organise own workload/time and meet priorities and deadlines as required. 8 Ability to conduct short, focused interviews, analyse information and identify the best next steps for clients 9 Ability to provide clients with accessible self help information or give assisted information in a clear and understandable format 10 Ability to communicate confidently and effectively with wide range of people verbally and in written format. 11 Ability to work effectively as a team member and have an understanding of the effective delegation of work 12 Experience and ability to deal with frustrated/angry clients in a calm, effective manner 13 Demonstrate a commitment to personal development and learning new skills and abilities 14 Evidence of willingness to work irregular hours and ability to travel to meet the needs of the job 15 Understanding of and commitment to Citizens Advice aims, principles and policies. Where did you see this job advertised? Declaration of Convictions Please note that in accordance with the Rehabilitation of Offenders Act 1974, spent convictions and cautions do not need to be declared. A declaration of a previous conviction will not automatically exclude you from working with the Manchester Citizens Advice Bureaux Service. Have you had a conviction for a criminal offence? Yes No If yes, please give details below: I declare that the information in this application form is correct to the best of my knowledge. Signed: Date: If you are completing your application electronically, you will not be able to sign the forms at this stage of the application process. You will be required to sign your "e-mail completed" application if short-listed and invited to interview. Please remember to complete the “Equal Opportunities” form on the following page. Please return this form to: Margaret Walsh, Human Resources Officer Swan Buildings, 20 Swan Street Manchester M4 5JW CLOSING DATE FOR APPLICATIONS: 23rd July 2008 Interview Dates : I declare that the information provided is accurate to the best of my knowledge. Sign: Date: EQUAL OPPORTUNITIES MONITORING FORM Manchester Citizens Advice Bureaux Service THIS FORM WILL NOT BE SEEN BY THE SHORTLISING / INTERVIEW PANEL A Gender Female Male (Indicate with an X) B Ethnic Group Please indicate which group you belong to. (These categories are recommended by the Commission for Racial Equality) White Mixed Asian or Asian British British White and Black Caribbean Indian Irish White and Black African Pakistani White Other White and Asian Bangaladeshi Mixed Other Asian Other Black or Black British Chinese Other (specify below) Black Caribbean Black African Black Other C Disability The Disability Discrimination Act defines disability as: a physical or mental impairment with long term, substantial effects on a person’s ability to perform day-to –day activities. Would you describe yourself as having a disability? Yes No D Age Under 25 25 - 34 35 - 44 45 – 54 55 – 64 Over 65 E Carer / Dependents Do you have a responsibility for the care of dependants? Yes No (e.g. Children/Elderly/ Disabled) F Lesbians and gay men The Citizens Advice Bureau Service has specific equal opportunities for lesbians and gay men, and is committed to positive action to implement the policy. Due to the nature of discrimination against lesbians and gay men, the service has decided, after extensive discussions with lesbians and gay men in the service, not to conduct quantitative monitoring of lesbians and gay men. Would you like to make any comments about our monitoring form? (If so, please make these on a separate sheet or within your email message) This monitoring form will not be seen by the shortlisting/interviewing panel and is used solely to help us carry out our equal opportunities policy and to help us improve access and facilities to Citizens Advice Bureaux Services. Thank you for your assistance.