MANCHESTER CITIZENS ADVICE BUREAU SERVICE - Download as DOC

							MANCHESTER CITIZENS ADVICE BUREAU SERVICE


Application Form & Guidance Notes


PLEASE READ THESE NOTES CAREFULLY BEFORE YOU
COMPLETE THE APPLICATION FORM
Completing the application form
Please note that the information you provide in your application form is the only information we
will use in deciding whether or not you will be short-listed for interview.
Consider the job description and person specification carefully; these describe the skills,
experience and qualifications we are looking for.
You should provide as much information as possible to show how you meet each person
specification point.


Additional sheets / CVs
We want all applicants to make the best application possible and have the same opportunity to
do so, therefore please note the following:
  DO NOT attach any additional pages
  DO NOT attach a CV. We do not consider CVs as part of the application process and
     these will be ignored.

Please Note – Concerning additional pages
Exceptions may be allowed in certain circumstances – please contact our Human Resources
Officer if you wish to discuss if this is possible.


Completing the application form in “writing”
If you are completing this form in writing:
   Please use black ink as the forms are photocopied for the panel members


Completing the application form “electronically”
If you are completing the form electronically:
   Only type your text into the “blue” highlighted boxes
   Amend any “blue” text to indicate your choice in a Yes/No answer
   Insert an “X “ into any “blue” multiple choice boxes to indicate your choice
   DO NOT change the font type from “Arial” or make the font smaller than 12
   DO NOT alter the size of any text boxes

You will not be able to sign the forms at this stage of the application process. You will be
required to sign your e-mail completed application if short-listed and invited to interview.



If you have any further questions about the application process – please
contact the Human Resources Officer.
MANCHESTER CITIZENS ADVICE BUREAUX SERVICE

Application For Employment
Post applied for:         Gateway Reception/Admin Support

Closing Date:                        23 July 2008

Contact Details
Surname:                                        Title:

First Name(s)

Address:                                        Telephone Numbers
                                                Home:

                                                May we contact you there

                                                Work:

                                                May we contact you there?
Postcode:
                                                Email:

References
Please give details of two referees, one of whom should be a recent employer or, if
appropriate, a tutor. The second referee may be anyone of your choice.

First Referee                                   First Referee

Name:                                           Name:

Position held:                                  Position held:

Address:                                        Address:




When can we approach this referee?              When can we approach this referee?
At any time                                     At any time
Only if offered the job                         Only if offered the job
Notice
What period of notice are you required to give?

Medical History
Please note that all applicants are considered on the basis of suitability for the post
regardless of disability.

How many days off work have you had due to illness during the past 12 months?

Do you have any additional comments to add in connection with the above?




Education and training
Please list any education and/or training (including short courses) that you may have
undertaken. Please note any qualifications that you have obtained

  Dates        School / Education / Courses /
                                                           Qualifications obtained
From To                   Training
Work Experience – paid or unpaid
Please include your current and previous employment, paid or unpaid; on the job training
schemes; community activities; school placements and time spent caring for dependents
etc.

Please start with your PRESENT employer and work back.


  Dates            Name of Employer /                         Job Title
From To              Organisation                          and main duties
Essential Requirements
Please use the boxes on the following pages to demonstrate how you meet the essential
requirements listed in the person specification for this post. You should limit your
responses to the space provided.



1   One year experience of administration support in a busy office environment




2   Significant previous experience of undertaking reception work
3   Completion of the CAB certificated training programme and/or 3 months actual advice work in a
    recognised not-for-profit or solicitor agency (Desirable)




4   Able to use all features of conventional word processing system. Min typing speed of 40wpm.
5   Ability to create and use spreadsheets, databases & Microsoft word to prepare correspondence
      and reports that are clear and grammatically correct




6   Ability to undertake a range of admin functions including taking accurate minutes, filing, dealing
    with messages
7   Ability to organise own workload/time and meet priorities and deadlines as required.




8   Ability to conduct short, focused interviews, analyse information and identify the best next steps for
    clients
9    Ability to provide clients with accessible self help information or give assisted information in a clear
     and understandable format




10   Ability to communicate confidently and effectively with wide range of people verbally and in written format.
11   Ability to work effectively as a team member and have an understanding of the effective delegation
     of work




12   Experience and ability to deal with frustrated/angry clients in a calm, effective manner
13   Demonstrate a commitment to personal development and learning new skills and abilities




14   Evidence of willingness to work irregular hours and ability to travel to meet the needs of the job




15   Understanding of and commitment to Citizens Advice aims, principles and policies.




Where did you see this job advertised?


Declaration of Convictions
Please note that in accordance with the Rehabilitation of Offenders Act 1974, spent
convictions and cautions do not need to be declared.

A declaration of a previous conviction will not automatically exclude you from working
with the Manchester Citizens Advice Bureaux Service.

Have you had a conviction for a criminal offence?                       Yes        No

If yes, please give details below:




I declare that the information in this application form is correct to the best of my
knowledge.

Signed:                                                              Date:

If you are completing your application electronically, you will not be able to sign the forms at this
stage of the application process. You will be required to sign your "e-mail completed" application
if short-listed and invited to interview.
Please remember to complete the “Equal Opportunities” form on the following page.

Please return this form to:
Margaret Walsh,
Human Resources Officer
Swan Buildings,
20 Swan Street
Manchester
M4 5JW
CLOSING DATE FOR APPLICATIONS:                         23rd July 2008
Interview Dates :


I declare that the information provided is accurate to the best of my knowledge.


Sign:                                                             Date:
EQUAL OPPORTUNITIES MONITORING FORM

Manchester Citizens Advice Bureaux Service

THIS FORM WILL NOT BE SEEN BY THE SHORTLISING / INTERVIEW PANEL
A    Gender                            Female                    Male         (Indicate with an X)

B    Ethnic Group
     Please indicate which group you belong to.
     (These categories are recommended by the Commission for Racial Equality)

White                            Mixed                                        Asian or Asian British
     British                           White and Black Caribbean                   Indian
     Irish                             White and Black African                     Pakistani
     White Other                       White and Asian                             Bangaladeshi
                                       Mixed Other                                 Asian Other

Black or Black British                 Chinese                                     Other (specify below)
     Black Caribbean
     Black African
     Black Other

C    Disability
     The Disability Discrimination Act defines disability as: a physical or mental impairment with
     long term, substantial effects on a person’s ability to perform day-to –day activities.

     Would you describe yourself as having a disability?                           Yes            No

D    Age
           Under 25                    25 - 34                   35 - 44

           45 – 54                     55 – 64                   Over 65

E    Carer / Dependents
     Do you have a responsibility for the care of dependants?                      Yes            No
     (e.g. Children/Elderly/ Disabled)

F    Lesbians and gay men
The Citizens Advice Bureau Service has specific equal opportunities for lesbians and gay men, and is
committed to positive action to implement the policy.

Due to the nature of discrimination against lesbians and gay men, the service has decided, after extensive
discussions with lesbians and gay men in the service, not to conduct quantitative monitoring of lesbians
and gay men.

Would you like to make any comments about our monitoring form?
(If so, please make these on a separate sheet or within your email message)

This monitoring form will not be seen by the shortlisting/interviewing panel and is used solely to help us
carry out our equal opportunities policy and to help us improve access and facilities to Citizens Advice
Bureaux Services. Thank you for your assistance.