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Action Notes from the Disability Equality Group Date of Meeting: 18th July 2007 Venue: Conference Room A Longhouse Present: Mike Phelan - Director of Operations Tommy Rogers - DICE Judy Roberts - Alzheimers Society Mr K Eccles - Capital Project Manager (Item 3 onwards) Mr A Bonner - Patient Representative Dr G Levy - Non-Executive Director Trust Board COCH Sue Stacy - Vision Support, Chester & North Wales Mr A Rhodes - Patient Advice & Liaison Services Len H Morris - Blacon Disability Group Alex Thynne - National Federation of the Blind Christine Morris - Blacon Disability Group David Moore - Chester & District Stroke Club Steve Deveney - Head of Estates Sheila Dunbar - Board of Governors Mildred Altz - Lizzie Woulfe - Staff Development - HR Dr Hugh Mckay - British Lung Association David Mottishead - Diabetes UK Chester Apologies: In Attendance: Mike Farrell - Health, Safety & Fire Advisor Sarah Harper-Lea ( Administrator) Drina Glyn Jones - National Osteoporosis Society Anna Jackson - Awareness Matters Page 1 of 8 Agenda Action Notes/Comments Name of Review Lead Date Notes of the Previous Meeting - It was agreed that MP would feed into the Equality and Diversity Group from the Mike Disability Equality Group and that a report would go to Board Level. Phelan - Remainder of minutes agreed as a true and accurate record. Welcome to new Group Mike Phelan welcomed all new members to the group and thanked them for their time. Members Mike explained that the group had been established for 4 years and now requires a wider representation than before. Since inception the group has instigated several improvements most at a negligible cost - significantly increased disabled parking spaces, - has audited and improved disabled toilet facilities and external access for disabled persons, - fenced a steep grass bank on the footpath from the main car park to the general wing main entrance, - lowered and painted kerbs and handrails to assist partially sighted and wheelchair users - re-aligned disabled car parking space markings to assist persons with mobility problems. Mike explained that the group consists of staff, patient representatives, and outside organisations People coming into the hospital can be disabled temporarily and this group is to support not only organised groups but all visitors. The groups‟ focus is to ensure that all users of the hospital have a dignified experience. MP urged all members to input experiences into the group so that small changes can be made. Page 2 of 8 This group meets every three months but occasions may arise where the group is required to split into smaller groups feeding back into the full group e.g. Ward redesign input. Mike stated that the group members represent expertise in knowledge for the Trust with responsibility for ensuring that the patients represented are well looked after and listened to a measure of a good organisation is about how it learns and takes the essence of what is learnt forward. Mike explained that currently the groups remit is for patients and visitors to this site and Mike at some point will hopefully engage with the local community. Phelan Mike Phelan to write to Kieth Roper, General Manager at DIAL House to request contribution to the group. Matters Arising Car Parking Following discussion the group agreed that car parking exemption signs are Mike required and should be displayed next to the token machines along with a “Take Phelan badge to Cash Office” sign. Arthur Rhodes requested that tokens be available for the group members of this Sarah meeting. Harper - Lea Format of Minutes Various formats of action notes and supporting documents to remain an agenda item. You Can Make A The “You Can Make a Difference” leaflet had been distributed prior to the meeting - this Difference leaflet was produced by the Department of Health and is aimed at assisting hospitals in improving services and overall experiences of disabled patients and their families and visitors. Mike Phelan hopes that this document can be used as a tool to ensure compliance with the DDA. Page 7of the leaflet makes reference to use of „complicated language and jargon‟ - Dr Levy stated that this is a valid comment as jargon if often used. Dr Levy urged all to question anything that they do not understand. Page 3 of 8 Mike Phelan stated that this should be about a cultural change - the most difficult group to tackle being Consultants - champions with the Consultant are required. Mike Phelan is to Chair a Race Equality Group which includes a couple of Consultants. Lizzie added that Equality and Diversity training does touch strongly on disability and directs staff to further training. Alex Finn recommended that practical methods e.g. How to Guide a Person with little or no sight (Sighted Guiding) - holding of arm and putting hand on back of chair etc would be helpful for staff. Sue Stacey stated that training must be specific and can not be generalised. Mike Phelan stated that we must now exploit all of the formats that we have for providing support for patients and the organisation. Arthur Rhodes stated that the hospital does have a special needs helpline to assist in David the planning for admissions and also a Learning Disability Group. Mottishead DM to contact Geoff Ryle Harvey to ask if the PCT has a Disability Group. Mike Phelan Mike Phelan and Lizzie Wolfe to discuss training requirements for staff and to consider whether disability awareness training be bolted onto Mandatory training. /Lizzie Woulfe Disability Equality Mike Phelan asked all group members to read through the Disability Equality ALL Action Plan Action Plan so that the next meeting can be devoted to reviewing and signing off the plan. Any omissions/amendments to be notified to Mike Phelan prior to the meeting by e-mail/phone or letter. Mike MP to send a letter to all group members detailing full contact details for himself Phelan and Sarah Harper-Lea, PA to Director of Operations. The Disability Equality Action Plan is displayed on the Trust Website and the Trust has recently appointed Marketing and Communications Manager to ensure that the Trust promotes itself. Continued development of the website is required to provide information for people with special needs. Alex Finn requested that the support groups that the hospital is dealing with should be displayed to enable a more fluid approach to dissemination of information. Page 4 of 8 Disabled Car Parking Audit Mike Phelan and Arthur Rhodes carried out audits of disabled car parking bays - the audits showed that 93-94% of users displayed badges. Group members raised concerns that contractors and staff continue to use disabled bays. Mike Phelan stated that we are proactive with the car parking policy if the offender is a member of the public it is harder to deal with and there has to be a level of tolerance - for staff and contractors there is zero tolerance - penalty notices are distributed to offenders. Steve Steve Deveney to write to contractors to reiterate this policy. Deveney It was agreed for there to be a rolling audit process of car parking - future dates to Mike be added to diaries. Phelan It has to be accepted that disabled parking bays at the main entrance will be used for unloading deliveries from time to time. Disabled Toilet Audit Update The majority of actions have been undertaken. MP clarified that the alarms in the public toilets do not presently go to a central point and are dependant on the local vicinity to respond. Estates are aware - Steve Deveney to look into as he is hoping that the Steve alarms can be linked into one of our systems in the future. Deveney Disabled portaloos will be available this year at the Trust Open Day for the first time - evidence that the Trust is thinking beyond the obvious - Arthur Rhodes added that 2 years ago Chester Council held an Open Day with no facilities for disabled persons to enter. Mike asked the group to review the Terms of Reference - The Terms of Reference Review of Terms of belong to group members and all members should therefore own them Mike asked the Reference group to let him know if more quality needs adding in. To be updated at next meeting. Any Other Business Steve Deveney to look at difficulty experienced this morning in various group Steve members locating the lift in Longhouse and also experiencing problems with Deveney Page 5 of 8 seeing the buttons in the lift. Sue Stacey Distributed a vision support leaflet. MP asked if anyone was interested in having a stand for the Trust Open Day on 15 September 2007. Mike Ward Improvement Programme to be included on next agenda. Phelan Sarah Harper-Lea to look into possibility of a room in the Education & Training Sarah Centre for future meetings. Harper-Lea Date & Time of Next Meeting Wednesday 17th October at 10.00am in Conference Room A Longhouse, Countess of Chester NHS Foundation Trust Page 6 of 8 Countess of Chester Hospital NHS Foundation Trust Disability & Equality Group Meeting Attendance List – 2007 Name 17th 18th 18th 17th January October April July Alan Bonner Patient Representative Apologies √ √ Alex Thynne /Anna National Federation of the Blind √ Rigby Anna Jackson Awareness Matters Apologies Apologies Apologies Arthur Rhodes PPI Co-ordinator c/o Apologies √ √ PALS Christina Morris Blacon Disability Group √ David Moore Chester & District Stroke Club √ David Mottishead Diabetes UK Chester √ Debbie Jenner Employee Representative COCH Dr G Levy Non-Executive Director Trust Board - COCH Apologies √ √ Dr Hugh McKay British Lung Association √ Drina Glyn Jones National Osteoporosis Society Apologies Elizabeth Woulfe Staff Development - COCH √ Hannah Merton North Wales Deaf Association √ √ Janet Simmonds Matron Westminster Eye Centre - COCH Apologies Jenny Ralffs Chester Epilepsy Support Group Apologies Page 7 of 8 Judy Roberts Alzheimer‟s Society √ th th Name 17 18 18th 17th January October April July Kevin Eccles Capital Projects Manager - COCH √ √ √ Len H Morris Blacon Disability Group √ Mike Farrell Health, Safety & Fire Advisor - COCH √ Apologies Mike Phelan Director of Operations CHAIR √ CHAIR √ CHAIR √ Pat Evans Flintshire Deaf Forum √ √ Sheila Dunbar Representing the Trust‟s Council of Members √ √ Steve Deveney Head of Estates - COCH √ Apologies √ Sue Armstrong Deafness Support Network Runcorn Sue Stacey Vision Support, Chester & North Wales √ √ Tommy Rogers DICE (Disability Information Centre) Apologies √ √ Page 8 of 8
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