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Agenda
Item No.
CABINET
DATE - 4th Sept 2006
14
REPORT OF Executive Director – Policy,
Performance and Development
RESPONSIBLE PORTFOLIO -
HOLDER(S)
Councillor Brookes – Performance
Efficiency and Resources
SUBJECT The Council’s Corporate Plan:
Quarterly Performance Report
STATUS - Open
FORWARD PLAN REF NO. - PPD 09/06/1
EXECUTIVE SUMMARY
This is the first of a new style quarterly performance report that monitors progress in
delivering the Council’s Corporate Plan. To improve linkage and the coordination of
information it includes quarterly reports on finance and risk management provided by
Corporate Services.
RECOMMENDATIONS
Cabinet is recommended to:
1. Review the performance reported and consider areas of current under-
performance.
2. Approve the changes in the Capital Programme (Page 90 & 91 of the
performance report)
3. Consider the style of the reporting and the scope of analysis and make
suggestions for improvements
4. Forwarded the report with any recommendations to the Overview and Scrutiny
Board.
REASON FOR DECISION
The Quarterly Performance report provides information and analysis on the Councils
performance. It is important in identifying to Cabinet areas of underperformance that
need consideration as to further action.
RISK ASSESSMENT
The approach to risk has been improved for the 2006/09 Corporate Plan, with an
assessment of the whole Plan undertaken. Risks associated with priorities have also
been developed as part of the Quarterly Performance Report.
1. BACKGROUND AND ISSUES
In 2005/06 Cabinet received quarterly monitoring reports of the Council’s
progress against its ‘Critical Improvement Issues’. These were the key actions
that it needed to take to make progress on its priorities in the 2005/08 Corporate
Plan.
The accompanying First Quarter Performance Report develops this process in
relation to the 2006/09 Corporate Plan and includes the following elements:
Current progress in delivering the tasks, milestones and performance indicator
targets in the corporate priorities and areas of focus set out in the Corporate
Plan
Current performance on a range of indicators that will inform the Council’s
CPA score in December 2007
Commentary on our current financial performance
Sickness absence rates across the authority
Update on risk management
Commentary on customer feedback
An update on Performance Clinics
The majority of the performance information used in this report was collected
through the Performance Plus system. This electronic return of performance
information represents significant progress in the reporting arrangements of the
Authority and reflects the hard work done by performance officers and
managers across the Council.
As a reminder, the symbols used for performance against targets throughout
this report are as follows:
▲ ▲*
Performance is below Performance is on Monthly performance Unable to determine
the target at the time target at the time of is above target at the performance because data
of this report this report time of this report has not been supplied
The symbols used to indicate direction of travel are as follows:
The performance has The performance has The performance has
deteriorated compared to stayed the same compared improved compared to last
last year to last year year
As our emphasis is on identifying opportunities to stimulate discussion and
improve our services we operate a zero tolerance approach to reporting
performance. As a consequence any performance below target is reported as a
red triangle.
Sections 1.1 to 1.7 in this report provides a summary for each of the sections
in the performance report and the second digit correlates with the chapters in
the report i.e. 1.3 relates to chapter 3 Quarterly Finance Update in the report .
1.1 CORPORATE PLAN PRIORITIES AND AREA OF FOCUS
This is the first time that the Council has had a comprehensive analysis of the
progress it is making on the tasks, measures and overall areas of focus that
make up its Corporate Plan. All directorates have contributed to this.
1.2 PERFORMANCE ON THE CPA SERVICE BLOCKS
The decision on the indicators that will make up each service block score was
finalised by the Audit Commission in the last week of July. This information was
too late to inform this report but will be used to review the information collected
and any changes that are needed will be implemented for future reports.
It is important to remember that the Children’s Services and Adult Services
blocks are scored on a number of factors and not just performance indicators. In
these two areas, a group of indicators has been agreed with the directorates
that will provide a general overview of our performance in delivering the
services that will be assessed.
April May June April May June
2006 2006 2006 2006 2006 2006
2 3 2 7 9 7
Children and 3 3 1 Adult 4 3 4
Young People ▲ 1 0 0 Social Care ▲ 6 6 9
▲* 0 0 0 ▲* 1 0 0
- - 1
Direction of
- - 11
Direction of
Travel Summary
- - 2 Travel - - 2
Summary
- - 0 - - 4
For the following summaries a number of indicators do not have current
performance available (▲*)
Culture (C13, cost per visit to libraries) – this refers to a cost indicator and the
end of year financial information is not available yet. It will be included in later
reports.
Environment – satisfaction surveys (E30 & E31) – survey forms have been sent
out but not returned and analysed. Information will be available for future reports.
Housing BV203 & 214, – system modifications have disrupted the availability and
therefore provision of information. Information will be available for future reports.
April May June April May June
2006 2006 2006 2006 2006 2006
2 3 10 0 0 1
Environment
2 2 7
Culture
0 0 0
▲ 3 2 10 ▲ 1 1 1
▲* 0 0 2 ▲* 0 0 1
Direction of
- - 11
Direction of
- - 0
Travel - - 7 Travel - - 0
Summary Summary
- - 6 - - 1
April May June April May June
2006 2006 2006 2006 2006 2006
0 0 0 3 6 5
1 0 4 4 2 2
Housing Benefits
▲ 2 3 2 ▲ 9 9 11
▲* 0 0 2 ▲* 1 0 0
- - 3 Direction of
- - 7
Direction of
Travel Summary
- - 2 Travel - - 3
Summary
- - 1 - - 7
Please note that for new or changed indicators there will not be a direction of
travel.
The full table of indicators, along with their performance and direction of travel
in June 2006 can be found in chapter two.
1.3 QUARTERLY FINANCE UPDATE
Budget monitoring is now coordinated with this report and the details are
contained in chapter 3. The Council is currently forecasting an underspend of
£0.570 million after reprofiling £1.5 million of reserves into 2007/8 and beyond.
While a number of directorates at this stage are forecasting overspends it is
expected that all directorates will manage their budget within the approved cash
limits by the end of the financial year.
1.4 SICKNESS ABSENCE
The reduction of sickness absence is currently on target. Performance varies
across the different directorates and further information can be found in chapter
four.
1.5 RISK MANAGEMENT
Chapter five has been compiled to provide an update on the ongoing activity to
manage risk within the authority. Directorates were also asked to state any
additional risks to the delivery of the Corporate Plan priorities. A few new risks
were identified and these will be managed through existing risk management
approaches.
1.6 FEEDBACK
The system has been upgraded but as we are in the process of re-developing
the reporting systems it has not been possible to extract performance
information for this period. Some information will be available for the next report
and a full suite of statistics is being developed for future reports.
1.7 PERFORMANCE CLINICS
Chapter seven provides an update on progress in completing performance
clinics. The next report will provide an update of progress against clinic actions.
1.8 ACTIONS FOR AREAS WHERE PERFORMANCE IS BELOW TARGET
This identifies any task or measure that shows three red triangles (if reported
monthly) or any task or measure with two red triangles if reported quarterly.
Following this rule the following areas were reviewed by CMT. CMT were
assured that appropriate progress was being made in most areas but decided
that further action was required for four of the Adult Care and Housing
indicators. Action to improve performance has been instigated.
Indicators that have been red for three consecutive months
Adult Care and Housing
Intensive home care per 1,000 population aged over 65 - monthly
BV 53, AO/C28
indication
Percentage of people receiving a statement of their needs and how
AO/D39
they will be met
AO/C29 Adults with physical disabilities helped to live at home
Carers receiving a specific carer's service as a percentage of clients
AO/C62
receiving community based services
AO/E47 Ethnicity of older people receiving assessment
AO/E48 Ethnicity of older people receiving services following an assessment
Environment
BV 82 ai Percentage of household waste recycled
Percentage of appeals allowed against the authority’s decision to
BV 204
refuse planning applications
Culture
PLSS 6 - BV 117 Number of library visits per 1,000 population (Standard = 6,300)
Revenues and Benefits
Housing Benefit Security - Number of investigations per 1000
BV 76c
caseload
Housing Benefit Security - Number of prosecutions and sanctions
BV 76d
per 1000 caseload
BV 78a Speed of processing new claim to HB/CTB
BV 78b Speed of processing changes of circumstances to HB/CTB
BV 79b (i) The % of recoverable overpayments that were recovered in the year
Housing benefit overpayments recovered as a % of the total H B
BV 79b (ii)
overpayment debt
PM 10 Number of interventions
Percentage of applications for reconsideration/revision actioned and
PM 17
notified within 4 weeks
1.9 FUTURE DEVELOPMENTS
Cabinet are asked to consider the style of the reporting and the scope of
analysis and make any suggestions for improvements.
2.0 OTHER OPTIONS CONSIDERED
2.1 None
3.0 CONSULTATION WITH SCRUTINY
3.1 The Overview and Scrutiny Board has received updates on the Council’s
progress against its priorities through Cabinets reports being forwarded to it. It
is recommended that this report is also forwarded to The Board.
4.0 FINANCIAL IMPLICATIONS
4.1 The report provides full details of projected spend in 2006/7 to support the
delivery of Council priorities. The linking of performance and financial
information within the report represents good governance of the Council’s
resources. At this stage in the year the report and budget trends are indicative.
As the financial year progresses decisions will need to be made on the
utilisation of underspends and updating the Council’s MTFP.
5.0 LEGAL IMPLICATIONS
5.1 There are no specific legal implications arising from this report. However if the
HR processes are not properly applied this could give rise to legal challenge
and/or criticism.
6.0 HUMAN RESOURCE IMPLICATIONS
6.1 Ensuring that we have a performance management culture in the Council can
only be achieved if we have people with the understanding and skills to
consistently apply a performance management approach. The roll out of the
framework will be supported by HR policies and processes which assist with
individual performance issues (e.g. induction, appraisal, capability) together with
development activity which is clearly focused on performance and improvement
(ACE2 and other specific people management skills workshops).
7.0 WARD IMPLICATIONS
All wards
8.0 BACKGROUND PAPERS
Quarterly reports to Cabinet on Critical Improvement Issues
The Annual Performance Report 2005/06
The Council’s Corporate Plan 2006/09.
9.0 CONTACT OFFICERS
Mary Marsh, Performance and Improvement Manager, tel. 01472 325903
Simon Riley, Deputy Director of Finance and Strategic Change, tel 01472
323896
Elizabeth Jones
Executive Director Policy, Performance and Development
