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					                                                                                     Agenda
                                                                                    Item No.
                                     CABINET

DATE                                     -      4th Sept 2006
                                                                                    14
REPORT OF                                       Executive   Director   –    Policy,
                                                Performance and Development

RESPONSIBLE PORTFOLIO                    -
HOLDER(S)
                                                Councillor Brookes – Performance
                                                Efficiency and Resources

SUBJECT                                         The Council’s Corporate          Plan:
                                                Quarterly Performance Report

STATUS                                   -      Open

FORWARD PLAN REF NO.                     -      PPD 09/06/1

EXECUTIVE SUMMARY

This is the first of a new style quarterly performance report that monitors progress in
delivering the Council’s Corporate Plan. To improve linkage and the coordination of
information it includes quarterly reports on finance and risk management provided by
Corporate Services.

RECOMMENDATIONS

Cabinet is recommended to:
  1. Review the performance reported and consider areas of current under-
      performance.
  2. Approve the changes in the Capital Programme (Page 90 & 91 of the
      performance report)
  3. Consider the style of the reporting and the scope of analysis and make
      suggestions for improvements
  4. Forwarded the report with any recommendations to the Overview and Scrutiny
      Board.

REASON FOR DECISION

The Quarterly Performance report provides information and analysis on the Councils
performance. It is important in identifying to Cabinet areas of underperformance that
need consideration as to further action.

RISK ASSESSMENT

The approach to risk has been improved for the 2006/09 Corporate Plan, with an
assessment of the whole Plan undertaken. Risks associated with priorities have also
been developed as part of the Quarterly Performance Report.
1.   BACKGROUND AND ISSUES

     In 2005/06 Cabinet received quarterly monitoring reports of the Council’s
     progress against its ‘Critical Improvement Issues’. These were the key actions
     that it needed to take to make progress on its priorities in the 2005/08 Corporate
     Plan.

     The accompanying First Quarter Performance Report develops this process in
     relation to the 2006/09 Corporate Plan and includes the following elements:

      Current progress in delivering the tasks, milestones and performance indicator
       targets in the corporate priorities and areas of focus set out in the Corporate
       Plan
      Current performance on a range of indicators that will inform the Council’s
       CPA score in December 2007
      Commentary on our current financial performance
      Sickness absence rates across the authority
      Update on risk management
      Commentary on customer feedback
      An update on Performance Clinics

     The majority of the performance information used in this report was collected
     through the Performance Plus system. This electronic return of performance
     information represents significant progress in the reporting arrangements of the
     Authority and reflects the hard work done by performance officers and
     managers across the Council.

     As a reminder, the symbols used for performance against targets throughout
     this report are as follows:


         ▲                                                                       ▲*
 Performance is below      Performance is on      Monthly performance         Unable to determine
 the target at the time   target at the time of   is above target at the   performance because data
     of this report            this report          time of this report      has not been supplied


     The symbols used to indicate direction of travel are as follows:


                                                                             
          The performance has           The performance has          The performance has
        deteriorated compared to     stayed the same compared      improved compared to last
                 last year                   to last year                    year


     As our emphasis is on identifying opportunities to stimulate discussion and
     improve our services we operate a zero tolerance approach to reporting
     performance. As a consequence any performance below target is reported as a
     red triangle.
    Sections 1.1 to 1.7 in this report provides a summary for each of the sections
    in the performance report and the second digit correlates with the chapters in
    the report i.e. 1.3 relates to chapter 3 Quarterly Finance Update in the report .

1.1 CORPORATE PLAN PRIORITIES AND AREA OF FOCUS

    This is the first time that the Council has had a comprehensive analysis of the
    progress it is making on the tasks, measures and overall areas of focus that
    make up its Corporate Plan. All directorates have contributed to this.

1.2 PERFORMANCE ON THE CPA SERVICE BLOCKS

    The decision on the indicators that will make up each service block score was
    finalised by the Audit Commission in the last week of July. This information was
    too late to inform this report but will be used to review the information collected
    and any changes that are needed will be implemented for future reports.

    It is important to remember that the Children’s Services and Adult Services
    blocks are scored on a number of factors and not just performance indicators. In
    these two areas, a group of indicators has been agreed with the directorates
    that will provide a general overview of our performance in delivering the
    services that will be assessed.

                       April   May     June                            April   May    June
                       2006    2006    2006                            2006    2006   2006
                       2       3        2                             7       9       7
Children and            3       3       1          Adult              4       3      4
Young People     ▲       1       0       0        Social Care     ▲     6       6      9
                 ▲*      0       0       0                        ▲*    1       0      0

                        -       -       1
                                                   Direction of
                                                                        -      -      11
  Direction of
Travel Summary
                        -       -       2            Travel            -      -      2
                                                    Summary
                        -       -       0                              -      -      4


   For the following summaries a number of indicators do not have current
   performance available (▲*)

   Culture (C13, cost per visit to libraries) – this refers to a cost indicator and the
   end of year financial information is not available yet. It will be included in later
   reports.

   Environment – satisfaction surveys (E30 & E31) – survey forms have been sent
   out but not returned and analysed. Information will be available for future reports.

   Housing BV203 & 214, – system modifications have disrupted the availability and
   therefore provision of information. Information will be available for future reports.
                       April   May     June                           April   May    June
                       2006    2006    2006                           2006    2006   2006
                        2      3       10                            0       0       1

Environment
                       2        2       7
                                                   Culture
                                                                       0      0      0
                 ▲      3        2      10                       ▲      1      1      1
                 ▲*     0        0       2                       ▲*     0      0      1

 Direction of
                        -       -      11
                                                  Direction of
                                                                       -      -      0
    Travel              -       -       7           Travel            -      -      0
  Summary                                          Summary
                        -       -       6                             -      -      1

                       April   May     June                           April   May    June
                       2006    2006    2006                           2006    2006   2006
                        0       0       0                             3      6      5
                        1       0       4                             4      2      2
  Housing                                          Benefits
                 ▲       2       3       2                       ▲      9      9     11
                 ▲*      0       0       2                       ▲*     1      0      0
                        -       -       3        Direction of
                                                                       -      -      7
  Direction of
Travel Summary
                        -       -       2           Travel            -      -      3
                                                   Summary
                        -       -       1                             -      -      7


     Please note that for new or changed indicators there will not be a direction of
     travel.

     The full table of indicators, along with their performance and direction of travel
     in June 2006 can be found in chapter two.

1.3 QUARTERLY FINANCE UPDATE

     Budget monitoring is now coordinated with this report and the details are
     contained in chapter 3. The Council is currently forecasting an underspend of
     £0.570 million after reprofiling £1.5 million of reserves into 2007/8 and beyond.
     While a number of directorates at this stage are forecasting overspends it is
     expected that all directorates will manage their budget within the approved cash
     limits by the end of the financial year.

1.4 SICKNESS ABSENCE

     The reduction of sickness absence is currently on target. Performance varies
     across the different directorates and further information can be found in chapter
     four.

1.5 RISK MANAGEMENT

     Chapter five has been compiled to provide an update on the ongoing activity to
     manage risk within the authority. Directorates were also asked to state any
     additional risks to the delivery of the Corporate Plan priorities. A few new risks
    were identified and these will be managed through existing risk management
    approaches.

1.6 FEEDBACK

    The system has been upgraded but as we are in the process of re-developing
    the reporting systems it has not been possible to extract performance
    information for this period. Some information will be available for the next report
    and a full suite of statistics is being developed for future reports.

1.7 PERFORMANCE CLINICS

    Chapter seven provides an update on progress in completing performance
    clinics. The next report will provide an update of progress against clinic actions.

1.8 ACTIONS FOR AREAS WHERE PERFORMANCE IS BELOW TARGET

    This identifies any task or measure that shows three red triangles (if reported
    monthly) or any task or measure with two red triangles if reported quarterly.

    Following this rule the following areas were reviewed by CMT. CMT were
    assured that appropriate progress was being made in most areas but decided
    that further action was required for four of the Adult Care and Housing
    indicators. Action to improve performance has been instigated.

            Indicators that have been red for three consecutive months

 Adult Care and Housing
                    Intensive home care per 1,000 population aged over 65 - monthly
 BV 53, AO/C28
                    indication
                    Percentage of people receiving a statement of their needs and how
 AO/D39
                    they will be met
 AO/C29             Adults with physical disabilities helped to live at home
                    Carers receiving a specific carer's service as a percentage of clients
 AO/C62
                    receiving community based services
 AO/E47             Ethnicity of older people receiving assessment
 AO/E48             Ethnicity of older people receiving services following an assessment

 Environment
 BV 82 ai           Percentage of household waste recycled
                    Percentage of appeals allowed against the authority’s decision to
 BV 204
                    refuse planning applications

 Culture
 PLSS 6 - BV 117    Number of library visits per 1,000 population (Standard = 6,300)

 Revenues and Benefits
                    Housing Benefit Security - Number of investigations per 1000
 BV 76c
                    caseload
                     Housing Benefit Security - Number of prosecutions and sanctions
  BV 76d
                     per 1000 caseload
  BV 78a             Speed of processing new claim to HB/CTB
  BV 78b             Speed of processing changes of circumstances to HB/CTB
  BV 79b (i)         The % of recoverable overpayments that were recovered in the year
                     Housing benefit overpayments recovered as a % of the total H B
  BV 79b (ii)
                     overpayment debt
  PM 10              Number of interventions
                     Percentage of applications for reconsideration/revision actioned and
  PM 17
                     notified within 4 weeks



1.9 FUTURE DEVELOPMENTS

      Cabinet are asked to consider the style of the reporting and the scope of
      analysis and make any suggestions for improvements.

2.0 OTHER OPTIONS CONSIDERED

2.1 None

3.0 CONSULTATION WITH SCRUTINY

3.1 The Overview and Scrutiny Board has received updates on the Council’s
    progress against its priorities through Cabinets reports being forwarded to it. It
    is recommended that this report is also forwarded to The Board.

4.0 FINANCIAL IMPLICATIONS

4.1 The report provides full details of projected spend in 2006/7 to support the
    delivery of Council priorities. The linking of performance and financial
    information within the report represents good governance of the Council’s
    resources. At this stage in the year the report and budget trends are indicative.
    As the financial year progresses decisions will need to be made on the
    utilisation of underspends and updating the Council’s MTFP.

5.0    LEGAL IMPLICATIONS

5.1 There are no specific legal implications arising from this report. However if the
    HR processes are not properly applied this could give rise to legal challenge
    and/or criticism.

6.0 HUMAN RESOURCE IMPLICATIONS

6.1 Ensuring that we have a performance management culture in the Council can
    only be achieved if we have people with the understanding and skills to
    consistently apply a performance management approach. The roll out of the
    framework will be supported by HR policies and processes which assist with
    individual performance issues (e.g. induction, appraisal, capability) together with
    development activity which is clearly focused on performance and improvement
    (ACE2 and other specific people management skills workshops).
7.0 WARD IMPLICATIONS

      All wards

8.0 BACKGROUND PAPERS

      Quarterly reports to Cabinet on Critical Improvement Issues
      The Annual Performance Report 2005/06
      The Council’s Corporate Plan 2006/09.

9.0   CONTACT OFFICERS

      Mary Marsh, Performance and Improvement Manager, tel. 01472 325903
      Simon Riley, Deputy Director of Finance and Strategic Change, tel 01472
      323896




                                 Elizabeth Jones
             Executive Director Policy, Performance and Development

				
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