BlackBerry Roadmap Keith Collyer Technical Account Manager for BT RIM UK Limited firstname.lastname@example.org 07733015213 AGENDA Agenda: • RIM growth • Latest BlackBerry phones • BlackBerry Handheld OS 5.0 • BlackBerry Enterprise Server 5.0 features • Open Discussion/AOB BLACKBERRY – THE WIRELESS LEADER • Founded 1984; based in Waterloo, Canada – Offices in North America, Central and Latin America, Europe and Asia Pacific • Listed on stock market – NASDAQ: RIMM, Toronto Stock Exchange (TSX: RIM) • First wireless data developer in N America (1988) • World’s largest wireless design group dedicated to wireless data innovation • Focus on wireless research and development • R&D Expenditures of $181 million (Q2 FY09) • RIM infrastructure routes 3,145,728GB every month • Excellence in wireless product manufacturing • Best of breed, dedicated Surface Mount Technology (SMT) manufacturing process • 240,000 square ft manufacturing facility • National quality award winner WORKING TOGETHER • Working with BT since 2002 – MVNO launch Nov 2004 – Now 1K+ activations a week • Largest European BlackBerry customer – 11,000 own-use handsets • Sales support for wide range of customers – Government agencies, Police forces, large and small businesses, SoHo users – Executive/VIP support during porting process • BT/RIM relationship – Business Unit in RIM dedicated to working with BT to serve their BlackBerry customers • Sales, marketing + technical support – Significant and valued channel-to-market, especially given BT focus on UC and Mobile applications – BT has a MVNO network arrangement with Vodafone but RIM treats BT as an independent carrier • Benefits – Personalised service – Roadmap briefings and updates – Customer Architectural reviews/health checks and technical advice Resilience/Disaster Recovery Upgrade readiness – Application partners Strong BlackBerry subscriber growth • Approximately 36 Subscribers (Millions) million subscribers at end of Q3 (November 28, 2009) • Net subscriber adds of approximately 4.4 million in Q3 • Carrier support and positive reception to new products Accelerating revenue growth • Revenue generated from hardware, service, software & support Revenue (US$M) • Q3 FY10 revenue grew 41% over same quarter last year ($2.78B to $3.92B) • Q4 FY10 revenue guidance of $4.2 – 4.4 billion* • Drivers are: New product launches Execution by our carrier partners Global expansion of the BlackBerry platform * As per the Q3 FY10 results announcement conference call on December 17, 2009 BLACKBERRY COVERAGE: 2002 20 Carriers in 10 Countries Countries with local BlackBerry coverage in place or announced BlackBerry Coverage: Q3 2010 Over 530 Carriers & Distribution Partners in >170 Countries Countries with local BlackBerry coverage in place or announced BLACKBERRY HANDHELDS FROM RIM Pearl Curve Bold Javelin 8100/8120 8300/8320 9000 8900 Latest BlackBerry Phone •BlackBerry Curve 8520 (4.2 code) •BlackBerry Bold 9700 (5.1 code) BlackBerry Curve 8520 – The Product MEDIA PLAY/PAUSE and PHONE MUTE MEDIA BACK MEDIA FORWARD SIDE BAND (Two Shot Rubber) OPTICAL NAVIGATION MODULE BlackBerry® Curve 8520 - The Product • Enhanced Interaction Easy-to-use, accurate trackpad External media control keys Full QWERTY keyboard 320 x 240 LCD Screen • Approachable Design Soft, rounded edges Lightweight, with a comfortable in-hand experience Slim and sleek (109x60x13.88mm) BlackBerry® Curve 8520 - The Product • Wi-Fi Wi-Fi® 802.11 b/g compatible Supports an incredible media streaming experience Enables UMA voice calls Provides access to data services in areas where service doesn’t exist, or signals are weak • Camera 2.0MP, seamless zoom Video recording supported Enables immediate sharing of moments and memories via IM, MMS, web albums, email, etc. • Multimedia Capabilities Fully-featured media player (music, videos etc) Stereo Bluetooth compatibility supports the use of multiple accessories - extends the possibilities of music on the go, at home and on the road Expandable memory via microSD 3.5mm stereo headset jack Bold 9700 Distinguishing Features Lock Key Mute Key Camera Flash Headset Jack Micro USB Connector MicroSD Card Customizable Reader Key (below the battery door) Battery Door (with leatherette application) Trackpad Volume and Keyboard Camera Shutter Keys Bold 9700 Specifications –3G (HSDPA) –Quad-band GSM –624MHz processor –OS: Hand-held code v5.0 –GPS/AGPS –Wi-Fi b/g –HVGA+ display (480x360) –Camera: 3.2 MP, auto focus, LED flash, digital zoom (x2) –Dimensions: 109mm x 60mm x 14.1mm (cf Bold 9000: 114mm x 66mm x 15mm) –Weight: 122 gm (cf Bold 9000: 136gm) Design –QWERTY key-pad –Leather accent on battery door –Charcoal rails Memory –Flash: 256 MB –RAM: 256 MB SDR –Expandable MicroSD memory (compatibility with 16GB SDHC cards at launch) Bold 9700 (cont’d) Connectivity –UMTS – 2100/1900/850/800 MHz (Bands 1,2,5/6), – 2100/1700/900 MHz (Bands 1,4,8) –GSM/EDGE – 1900/1800/900/850 MHz –Bluetooth 2.1 –3.5 mm headset –Micro-USB tethered or wireless sync and modem Battery –1500 mAh –Talk-time: up to 5.5 hrs –Up to 30 hours of music playback (target) Navigation –Trackpad –Functional hard keys: volume, camera, user-configurable key –Speakerphone, dedicated media keys Latest BlackBerry Phone Available Feb’ 2010 with BT BlackBerry STORM 2 The BlackBerry® Storm2™ 9520 Smartphone •Value Proposition – The NEW touch screen smartphone from BlackBerry: – The latest technology in a modern design, packed with features and simple to use – All in one device: State of the art multimedia features Ease of communication A responsive, dynamic browsing experience to help you get the information you need, when you need it Building on the Storm’s Success •Storm Created a Successful New Category – High-end multimedia BlackBerry for consumers – BlackBerry Internet Service was almost 80% of total activations on Storm •Demonstrated Multimedia Success! – Storm represents 46% of total carrier music store downloads – Next best handset accounts for only 9% – 4 Million video clips watched on Storm YouTube client •Navigation applications – Nearly 50% penetration amongst Storm users – Storm2 building on the Storm’s success Building on the Storm’s Success •What’s New? • Preinstalled BlackBerry App World • 256 MB Flash + 2 GB onboard memory • Best BlackBerry browsing experience • Wi-Fi • Enhanced SurePress™ touch screen • Software enhancements • Sleeker Design Where does Storm2 fit? BlackBerry Portfolio Positioning Price BlackBerry Bold Series Storm2 BlackBerry BlackBerry 8800 Series Curve BlackBerry Series Pearl Series Consumer Enterprise • Storm2 is the evolution of the successful Storm franchise • Storm2 will enhance the Storm experience • Storm2 will be the first BlackBerry Storm smartphone launched with Wi-Fi® • Storm2 will broaden the reach of the BlackBerry consumer-based portfolio The NEW BlackBerry Storm2 Smartphone •Consumer Wow Features: – Large high resolution screen for a great viewing and browsing experience – Next Generation SurePress™ technology for easy, fast and accurate touch screen typing – More Memory - 2 GB Internal memory and up to 32 GB expandable memory on a Micro SD card – Long battery life – 12.7 days standby, 5 hours talktime – BlackBerry App World™ preloaded – Wi-Fi for faster downloads and web browsing The NEW BlackBerry Storm2 Smartphone •Multimedia – Audio and video Media Sync - synchronise your music library incl iTunes from your desktop to your smartphone – Sharing Upload your videos and photos instantly to your favourite social networking sites – App World Gain access to a range of multimedia applications directly onto your Storm2 – 3.5mm headset jack – Stereo Bluetooth – 3.2 MP built-in camera Auto Focus, Image Stabilization & 2x zoom Built-in flash Video recording Facebook® at your Fingertips • Award winning RIM BlackBerry application— one click away • Easily accessible—preloaded & integrated to take advantage of device camera and contacts enabling a truly seamless customer experience • BlackBerry Push Technology—always connected: • Send & receive messages, wall posts and pokes • Check your friends’ status, update your own, and reply to status comments • Integrate with your BlackBerry calendar, contacts and message list • Snap a photo with your BlackBerry smartphone’s camera, then post, tag and comment on it—all in two clicks • View albums in an easy-to-use slideshow format BlackBerry Messenger® Premium Mobile to Mobile Social Communication Platform • Easily Accessible • BlackBerry TRUE push technology—always on • Preloaded—one click away • FREE and EXCLUSIVE to BlackBerry users worldwide • Experience a true REALTIME mobile communication service • Messages sent immediately • Integrated text messaging—all your closest contacts & messages in one place • Stay in touch in a whole new way. • Create groups of friends, family or colleagues– share calendars, lists, real-time conversations and updates with each other instantly • Track message deliveries • Never lose contacts—simple back up and restore—no need for desktop manager BlackBerry Messenger® • Share Multimedia • Exchange photos, video, voicenotes and more—all as they happen • Multitask • Move seamlessly between posting pictures on Facebook® , listening to your favourite music, checking an email, playing a game—all without having to worry about missing your updates on BlackBerry Messenger • Fun—Share your PIN or Bar Code • Add a contact to your BlackBerry Messenger by scanning a 2- dimentional bar code • Capture with your BlackBerry device camera BlackBerry Handheld OS Features BlackBerry Smartphone OS v5.0 NB Requires BES 5.0 for HH OS 5.0 new features to work Requires BES 5.0 BlackBerry Handheld Software v5.0 Enterprise Features – Email • Flag For Follow up Support – Flags appear next to messages in the message list – Can specify the same properties as you can from your desktop (e.g. Outlook) Message View with Flags • Folder Management – Can manage mail folders like on the Desktop (add, move, rename, and delete) Folder Management Options NB Requires BES 5.0 for HH OS 5.0 new features to work Requires BES 5.0 BlackBerry Handheld Software v5.0 Other Enterprise Features • Ability to View Attachments in a Meeting Request and/or Calendar Entry • Ability to Forward Calendar Appointments • Remote File Access to Windows Shares on Intranet – Save, view, edit, and email documents from remote file shares • Wireless Contact Synchronization Improvements – Synchronization of multiple Contact Folders – Personal Distribution Lists Viewing Attachments – Contacts in public/shared folders In a Calendar Entry • Web Platform Improvements – Support for BlackBerry ―Widgets‖ Java Applications that can leverage the BlackBerry ―BrowserField‖ API – Google Gears Support Support more powerful web-based applications with local storage and interaction – Improved Support for Web Standards Add Partial HTML 5, DOM L2, XML style-sheet, and SVG Tiny 1.1 File Explorer to Remotely Access Windows Shares NB Requires BES 5.0 for HH OS 5.0 new features to work BlackBerry Handheld Software v5.0 BlackBerry Maps Improvements • Faster Map Rendering – ~100% improvement with panning and zooming • Improved Search Interface – All searches initiated from a single screen • Pictures Application Integration – View multiple geo-tagged photos from the media library on the map • Improved Routing – Current heading of travel is taken into consideration • Address Recognition – Automatically highlight and view addresses on e-mails, web pages • Google Local Search Improvements – Includes ratings and reviews of businesses in local search results Geo-Tagged Photo View BlackBerry Handheld Software v5.0 Other Usability Improvements* • Easier Adding of Contacts, Memos and Tasks • Full QWERTY Devices will now have Shortcuts like SureType – # for Vibrate from Home Screen – * for Lock from Home Screen • Display ―Custom Ring Tone‖ Field within Edit Address for both Phone and Message alerts Set Custom Ring Tone Within Address Book Entry • Continuous Spell Checking User Clicks on Incorrect Word *Included in BlackBerry Handheld Software v4.6 BlackBerry Enterprise Sever 5.0 What's New in BES 5.0 What’s New in BES5 - Manageability New Administration Service & Console • Dynamic Web User Interface Based on a User’s Role • Multi-Level & Multi-Tiered Group Support • Plug-in Framework for Extending & Integrating Administration • Both Java APIs & Web Services to FULLY Control/Automate Admin Functionality What’s New in BES5 – Application Deployment • Deploying 100’s of apps to 1000’s of users with ease – User’s can now belong to multiple groups – Groups can contain both users and other groups – Users inherit applications based on IT Policies and rules defined by the group (set by the Administrator) What’s New in BES5 – Application Deployment • Enhanced Job Management, Throttling & Scheduling – An Admin action may queue a job comprised of many tasks • – Individual Device Updates are referred to as ―tasks‖ – Jobs can be scheduled Solves problem of Admin team needing to work Ops hours – Jobs & Tasks can both be throttled – Individual Throttling Thresholds available for varying types of tasks: IT Policies Application Distribution Device Software Distribution Device Software Application Settings What’s New in BES5 - Monitoring • BlackBerry Monitoring System – BES Components heavily instrumented in 5.0 – BMS polls BES monitoring agents for real time data – Set System Level triggers & User Level triggers – Scalable architecture What’s New in BES5 - Diagnostics • Enhanced Device Activation Diagnostics – Search for activation status based on multiple criteria User data Activation time period Activation state – Activation events stored in database View chronological list of related events What’s New in BES5 – High Availability Primary BES Host • Automated Failover Active Connection BES DB Srp.xx. • Multi-Faceted strategy: Messaging Servers BlackBerry.net – Fault Tolerant Controller – Failover for Core Components Automated and/or Manual Modes Standby BES Host Core BES Host, Database, MDS-CS, Instant Messaging, Router – Load Balancing Available for Shared Service Components Attachment Service, MDSS, IM, BAS, Router What’s New in BES5 – High Availability • Administrator Defined Health Scores • State DB Replication • SRP Lockout Avoidance • Other Applications – Manual Switchover for Maintenance Windows – Upgrades & Rollback BlackBerry Enterprise Server The Groupwise BES communicates to Groupwise using the Novell Groupwise Client, either via the SOAP API or Object API. 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