Introduction to ISO 9001 in Brief By: Raju Karki History of ISO 9000 After world war II, Europe was ruins, beside forming the NATO as a precaution to another world war European Community([EC] now the European union [EU]) strived to unify Europe They commissioned the International Organization for Standardization (IOS) in Geneva to write a set on non-binding quality standards that companies could use to evaluate the quality management systems of potential suppliers ….Continued Over eight years, the organization wrote the ISO 9000 series of standards that the EU accepted as single quality standards to be adopted by all member countries. ISO 9000 was released in 1987 IOS became ISO, which is actually form isos, the Greek word for equal. In U.S, the Registrar Accreditation Board(RAB), the American National Standards Institute(ANSI), and the ASQ are all working toward complete international recognition for the United States. The U.S version of ISO 9000 is Q9000. The first update in 1994 , the second revision released in December 2000, now referred to as ISO 9001:2000 What is ISO 9000 ISO 9000 is the structural framework of a business system that specifies, in very broad terms, the necessary components of a quality management system. ISO 9000 details the basic requirements of the quality function for all industries It is important to note ISO 9000 is not a product standard. Rather it is a system standard. Its primary purpose is to provide organizations with useful internationally recognized models for operating a quality management system. ISO 9001:2000. The Next Step in ISO 9000 Certification New ISO 9001, was published on December 15,2000, three year transition period for all companies to become certified to the new standard. As of December 15, 2003, all certificates issued to the current ISO 9000;1994 standard will become invalid. The purpose behind the new ISO 9001:2000 standard was to provide users an opportunity to add value and enhance their performance through continuous improvement of their processes. …Continued ISO 9001:2000 applies to all types of organizations. It doesn't matter what size they are or what they do. That are recognized and respected throughout the world. ISO 9001:2000 has replaced the old ISO:9001 1994 standard. In addition, the old ISO:9002 1994 and ISO 9003 1994 quality standards have been discontinued. If you're now ISO 9001 certified, ISO 9002 or ISO 9003 certified, you're going to have to become ISO 9001 2000 certified. A Comparison of Standards ISO 9000: 1994 Standards Standard Description ISO 9000-1 Guidelines for selection and use of applicable standard. ISO 9001 Model for quality assurance in design, development, production, installation and servicing. ISO 9002 Model for quality assurance in production, installation and servicing. ISO 9003 Model for quality assurance in final inspection and testing. Eight quality management principles of ISO 9001:2000 These eight principles are: Customer focused organization Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationship The phrase consistent quality management system Consistent: An assurance to the customer that products and/or services are produced with a consistent level of quality. Quality: When all the features of a product or a service satisfy a customer’s related stated or implied needs. Management: The direction or control of the enterprise; those in charge of the “system”. System: The organizational structure, procedures and resources necessary to implement quality management. For Certification purpose Organization will now have to possess a documented management system that takes the inputs and transforms them into targeted outputs. Something that effectively: Says what they are going to do; Does what they have said they are going to do; Keeps records of everything that they do-especially wrong. The basic process to achieve these targeted outputs will encompass The client’s requirements; The inputs from management and staff; Documented controls for any activities that are needed to produce the finished article; And, of course delivering a product or services, which satisfies the customer’s original requirements. Influence of ISO 9001 Not only quality system and software quality management is influenced by ISO 9001 Other software processes such as project management, testing and resource management also influenced. Assessment of 25 companies. Conclusion Compliance with ISO 9001 sends very strong message. Be a pioneer in your industry. Ability to sell to the EU. Attract new customers and new markets.
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