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					GroupWise and PDA’s
Solving the PDA Puzzle

Erno de Korte

Erno de Korte

Consultant and trainer
  •   Master Certified Instructor
  •   Master Certified Engineer
  •   MCSE and MCT as well
  •   Technical University Delft

Writer & Speaker
  •   BrainShare Barcelona
  •   GroupWise Summit The Hague
      and Las Vegas
  •   Contributed to
      “GroupWise 6.5 Admin Guide”
      on “Secure Messaging”
  •   Articles about PDA’s
      in several magazines

       First European GroupWise Summit
           You’re not alone out there!
Last June GroupWise guru’s from the whole world
gathered in the Kurhaus for the first GroupWise
   •   Howard Tayler (GroupWise Product Manager)
   •   Tay Kratzer (GroupWise 6.5 Admin Guide)
   •   Danita Zanré (Caledonia)
   •   and many others
Very intense program, 2 days GroupWise POWER!
More info:

                                   guru’s all over
                                   EMEA working
                                    together in

United Kingdom       Czech Republic        Denmark
Chris Jukes          Vaclav Samsa          Tommy Mikkelsen
Paul Mitchell        Martin Gondek         Jesper Bergstedt

                                                                          Support from all
Brian Green                                Søren Frederiksen
Jeff Orr             Switzerland           Claus Christensen
Martin Cox           Sylvia Hagen          Kaare Frogne-Ajspur
Phil Brown           Beat Schwegler        Andrée Welin
Dave Parkes          Hannes Regli          Mads Nørgaard Madsen

                                                                            over EMEA
John Ellis           Peter Rohner          Anders Damgaard Nielsen
Andrew Pearse        Richard Kupprion      Jannik Stenstrup
Simon Shilton                              Frodi Danielsen
Tony Haines          Austria               Lars Frandsen
                     Diethmar Rimser       Claus Alsted
Germany              Bettina Bruckmoser    Søren Källstrøm
Michael Naunheim     Gerald Rodler         Helge Olav Ulla
Chris Nevener        Peter Jahn            Kaare Mortensen
Herbert Lefering                           Boris Philipsen
Ulrich Neumann       Italy                 Karen Lotz
Uwe Carsten Krause   Josef Kastl           Gitte Madsen
Michael Sturm                              Gitte Persson
Marco Mikulits       Belgium               Lise Petersen
Leonhard Kurz        Filip Lambert         Michael Enevold
Detlef Koch                                Michael Konrad
Marc Conradty        the Netherlands       Gert Søgaard

                                                                                         3 2
Bodo Lamik           Erno de Korte         Søren Peter Nørgaard
Andreas Ruppelt      Roel van Bueren       Allan Clausen
Gaby Borchert        Cor van de Merwe      Hanne Hemmingsen
Tobias Federl
Michael Hoener
                     Rob Bastiaansen
                     Jeroen de Beer
                                           Bjørn Kelsen
                                           Torben Hvolby
Tim Manners          Mark Beerman
                     Rob van der Vaart
                                           Lars Skalkam
                                           Jan Dupont                               11 36    2              1
Charles van Hemert
                     Wilfried Rutjes
                     Raymond Meijll
                                           Jan Lehmann
                                           Søren Balle-Jensen                          1 1
                     Frank Korpershoek     Ib Andersen
                                                                                     1 56 4
Poland               Cor de Boer           Carsten Eismark
Tomasz Cwietkowski   Leen Spaans           Peter Christiansen
Andrzej Musisz       Paul Kemper           Michael Kepler

                     Marga Strubbe         Peter Haupt
Patrick Frontéri
                     Gert ter Burg
                     Niels Emmer
                                           Steen Rahbek
                                           Michael Hoffmann Bang                                   1
Kjell Brekke
Erik Aaseth
                     Wouter de Kok
                     Ruben Teuling
                     Wiljo Tiele
                                           Jan Spure
                                           Chris Anthonsen
                                           Erling Christensen
Sweden               Peter Bakker          Anders Sekkelund
Per-Olof Ahlström    Jean-Paul Otto        Dennis Hansen
Bengt Ringh          Peter van Oort        Mogens Møller Nielsen

                                                                                               4                  3
                     Henk Feunekes         Jan Lohse
Tomi Moberg
                     Leon Urbanus
                     Jeroen Hijmans
                                           Lone Barslund Madsen
                                           Peter Taulborg Madsen
                                                                               South Africa:       Middle East:
                     Ad Smit               Christian Leander
Spain                Mathijs Huibers       Brian Overgaard Bentzen
Abel Julien          Maik Berkelmans       Lars Nielsen
Víctor Galino        Rob Zwollo            Kenneth Fribert
                     Floris Spronk         Lars Piil
South Africa         Paul Zwiers           Mads Nielsen
Dirk Robinson        Adrie de Regt         Carsten Barming
Jeanne Nell          Henny Perfors         Niels Ole Jensen
John Lincoln         Willemjan Roes        Christian Thomas
Russell Cohen        Jan Warnier           Christiansen
                     Edward van der Maas   Lars Rohbrandt – Caslan
Svetlin Petrov

Andre Potapov

             Breaking News:
             Microsoft to pay
      Novell $536 Million Settlement
         Novell stocks up 9%!!!
                 According to Tay Kratzer:
           “For predatory practices and damage
                   to the Netware market.
  Novell also announced that there is still a suit pending
            against Microsoft regarding damage
                 to the WordPerfect Suite.
Microsoft has not been willing tom settle until now on that
       suit, but you can imagine they will do now!”

                                      This session contains information
                                     known to the State of California
Why use a PDA?                            to cause a disease called
                                         “information overflow”.
Cost of Ownership and            These slides also contain information that
Return on Investment            could make you happy, but some small print
                                    could also damage your eyes. You’re
Limited devices                    advised to read the full articles in the
How to get (GroupWise) data             GroupWise Advisor magazine

on these devices?
Cradle-based versus Server-
Are there any standards?
Concluding remarks

Why a PDA?
                  Is that the same question as:
                                Why a mobile phone?
Discussion 5 years ago:
      “Do you really need a mobile phone?”
Who in this room does not have a mobile phone?
Mobile phones are converging with PDA’s
   •   BlackBerry – PDA->phone - with keyboard
   •   Treo600 (Palm) – PDA->phone - with keyboard
   •   SonyEricsson P800/P900 – Phone->PDA - no keyboard
   •   PocketPC -> SmartPhones
High-speed wireless available
   •   WiFi internal/hotspots
   •   GSM/GPRS
   •   UMTS – starting up

Choosing the right PDA or phone
Decision to use a certain type of PDA or phone is still quite often
a personal decision, not a corporate decision

IT Department tries to set a standard, but business needs of the
individual key personnel (quite often management) do not always
correspond with the preferences of their own IT people, resulting in
an large variety of device types.
 •   “I need a PDA with a keyboard”
 •   “I need a small mobile phone with Word, Excel and PowerPoint”
 •   “My old Palm is still running well, why should we dump it?”
 •   “My HP 720 might be old, but the keyboard is superior”
 •   “I need a PDA with battery that lasts for 2 weeks”
 •   “I don’t like the Nokia9210 from Pierre, too bulky.”

Supporting such a diversity will
result in high costs
 •   Buying is not too expensive (< € 500)
 •   Supporting is expensive (> € 2.500)

GroupWise and PDA’s – 4 categories

      Palm           PocketPC              Symbian          Blackberry
     PumaTech            Pumatech         Toffa SyncML       Consilient
        Nexic           Toffa SyncML    Advansys Linkwise    NotifyLink
   Toffa (SymcML)           Nexic       TeamWare Mobile       BB Sync
     PumaTech            NotifyLink     TMA GWAnyWhere       RIM - BES
     NotifyLink           JP Mobile    OmniTS OmniMobile
      JP Mobile       TMA GWAnyWhere
  TMA GWAnyWhere     OmniTS OmniMobile
 OmniTS OmniMobile

Low cost in buying
    High cost of ownership
The view of Gartner                   (according to Gartner report 2002)
Total Cost Ownership (TCO)
• Estimated total TCO of PDA per business user is $3,000 a year
• Add wireless capability, total rises by $1,392 to $4,392
• PDA’s standard issue for workers -> understanding handheld TCO is critical
• TCO of wireless devices is directly related to their capabilities
• Increased processing power & advanced applications requires greater investment

Total Impact
• The expenses associated with adding a wireless modem or PC card are comprised
   primarily of hardware, support and service fees
• These costs include training to use devices, and deploying them to workforce.
• Enterprises: “What are benefits (ROI) of additional $1,392 for connectivity?”
• Wireless enables real-time communications; integrating voice and data will increase
   productivity and connectivity
• Such benefits are difficult to quantify

Determining Return on Investment (ROI)
• Actual ROI varies widely, depending on user and applications in handheld device
• Companies that go beyond the return on specific mobile applications -- linking
   technology investments to sales revenue, customer support and internal operations
   goals -- will be better equipped to define a mobile ROI

Breakdown of Cost of ownership

The view of Gartner                    (continued)
Breaking down TCO for integrated wireless PDA
• 60% cost is capital, including hardware, software and network services
• 30% operations: technical services, application management and development
• 10% for administrative expenses
• With service costs having the biggest impact on capital expenditures -- at $50 to $100 a
   month -- businesses should consider consolidating providers, bundling services and
   negotiating contracts to reduce the total cost of ownership

Need for Wireless
• Businesses need the addition of wireless mobility, because to keep up with the
   competition. They need to contact their clients more quickly and be able to provide
   immediate feedback
• Among the factors enterprises should consider in determining the costs of ownership
   related to mobile technology are an increase in productivity and a subsequent increase
   in revenue, improved accuracy associated with constant communication and lower costs
   based on improved efficiency

  To be able to manage these costs you need a flexible solution to connect those
   devices to your GroupWise system
  You could consider using ZENworks for Handhelds to manage these devices

      TCO = Total Cost of Ownership
Growing number of still limited devices

PDA’s and phones are incredibly sophisticated devices, with a processor and
memory size which is often magnitudes faster and larger then the first IBM PC,
but resources are still very limited in comparison to a desktop or laptop
                                                                                      Managing expectations.
Memory: limited amount of storage                                                     Of course your users need
 •   device memory, starts with 16MB, not more then 64 Mb                             to receive, read and even
 •   additional memory cards                                                          edit a 2 Mb Word doc as
                                                                                      an e-mail attachment on a
Input/output                                                                          PDA with 16 Mb of
 •   quite often no real keyboard                                                     memory connected via
 •   limited screen sizes                                                             9.600 kb GSM.
                                                                                      This might seem ridiculous
 •   This makes them less suitable to create large e-mails                            to you, but to them the
     and do other sophisticated stuff without additional devices                      size of 2 Mb might not
     such as an external keyboard                                                     even be visible; quite often
Connections: connect to your system or the internet via                               such a size doesn’t mean
                                                                                      anything else to them but
 •   Indirect connections:                                                            a number.
       – Basic synchronization software will quite often enable to use
         the IP stack of the computer to connect the PDA to any
         IP-based source, for example enabling you to browse to certain web pages
 •   Direct connections:
       – PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet
         and the ability to connect to different services. Consider:
           –   bandwidth (limited with GSM, better with GPRS, much better with WiFi)
           –   security (encryption and/or VPN is necessary when synchronizing corporate data)

How to get data on the device?

Basically three methods to access GroupWise data:
1. Presented as “live data”

2. Synchronized to the
   native data-store of the device,
   using native applications
                                                4   Provider
3. Synchronized to a                                           firewall           firewall
   separate data-store,                 1

   using custom applications                1
                                                                          3                  3


                                                                              1          2

How to get data on the device?                                                     1/3
Live Data – GroupWise Webaccess and the likes

Presented as “live data”, using a server (3, 4). GroupWise 6.x has wireless
support via out-of-the-box WebAccess, you can view the complete mailbox via
WAP/WML, HDML, Simple HTML or any other User Interface that could be added
to WebAccess.
  • Requirements:

      – Suitable browser on the device

      – IP-connection to the WebAccess server, more secure with SSL, if
        supported by the device
  • Issues:                                                 Service
                                                         4  Provider
      – Requires a stable connection
                                                                     firewall     firewall
      – User will have to login and maneuver
        to the correct folder or option            1
                                                                              3            3
  • Examples:                                        1

      – GroupWise WebAccess 6.0 & 6.5                                        DMZ

      – Several vendors, like AppSwing & Teamware,
        have enhanced or improved this model,                                   1        2
        making it even more user-friendly

How to get data on the device?                                                        2/3
Synchronize via cradle & server

Synchronize to the device applications, using a cradle (2) or a server (3,4).
The GW data needs to be converted to the device format and synchronized to
the native data-store on the device.
  • Requirements:
      – Cradle or server software with a proper (IP-)connection
      – Almost always (small) application on device (even Puma!!!),
        but not on native SyncML devices
  • Issues:
      – Conflict resolution “What to do with data that
        was changed on both sides in between syncs”
      – Mapping of data, some of the newer                    Service
        GroupWise 6.5 address book fields                 4   Provider

        (like birthday) are not always supported                       firewall     firewall
      – Some problems with translated GW versions
        (Puma -> non-English address books!)                                    3              3
      – Determining changes on either side            1

  • Examples:
      – Advansys – LinkWise

      – JP Mobile - SureWave
      – Messaging Architects - GWAnywhere                                         1        2
      – PumaTech - IntelliSync
      – Quartz Development – PortaMail
      – Toffa – SyncWisePro/SyncWiseEnterprise
How to get data on the device?               3/3
Remote (GroupWise) Store & (GroupWise) Application

Synchronized to a local (GroupWise) remote store, using cradle (2), server
(3,4) or client application on device (1). The application and data store can be
optimized to use device’s resources in most efficient way and there is no need
for field mapping. Some applications even have look and feel of GroupWise to
reduce learning curve.
  • Requirements:
       – Cradle or server software and a proper (IP-)connection
       – A (small) application and a data-store on the device
  • Issues:
       – Determining changes on either side                    Service
                                                            4  Provider
       – Conflict resolution “What to do with data that
         was changed on both sides in between syncs”                    firewall     firewall

       – Memory usage for application and data        1
                                                                                 3              3
  • Examples:                                           1

       – Nexic - Synchronis with a GW client on
         Palm and PocketPC                                                      DMZ

       – NotifyLink with a separate mail-client and
         data-store for e-mail on BB                                               1        2

       – Omni-TS with OmniMobile, separate data-store
         and client connected to WebAccess Agent

Cradle based

Cradles are everywhere:
     •   PDA’s: almost all of the PDA’s are being delivered with a cradle or some
         other way to connect to a computer
     •   Phones: even most of the (more advanced) phones can connect to your
         computer via a cradle, cable, infrared or Bluetooth to update and/or
         backup at least the address book
Standard software like HotSync or ActiveSync to:
     •   Collect, deliver and/or synchronize the data on the device
Additional software to enhance the basic cradle-sync, like:
     •   Advansys - LinkWise
     •   Nexic - Synchronis
     •   Puma - IntelliSync for GroupWise & Exchange (their biggest revenues
         seem to come from Outlook/Exchange market!!!)
     •   Quartz Development – PortaMail & SmartSync
     •   Toffa – SyncWisePro
     •   Deployment, maintenance and support on desktops is expensive
     •   Support for multiple sync-stations, using sync at home and at the office,
         is often difficult or impossible

Are there any (open) standards?

Cradle-based: no standards, every solution is
Server-based: Open Standard – SyncML
  • Sponsored   by Ericsson, IBM, Lotus, Matsushita Communication, Motorola,
    Nokia, Openwave, Starfish Software and Symbian
  • Also supported by leading wireless companies (> 450)
  • Describes wireless synchronization between many data-sources in general,
    including collaboration and databases
  • Embedded in several mobile phones
  • SyncML clients available for PocketPC & Palm (not for BB)
Vendors offering GroupWise SyncML solutions:
  • Toffa  – SyncWiseEnterprise
       a true SyncML server
  • Messaging Architects – GWAnywhere
       supports SyncML devices
  • JP Mobile – SureWave
       is based on SyncML
  • Teamware – Teamware Mobile
       Server can offer data to SyncML devices
  • Quartz Development
       announced to develop a SyncML server
Cradle Based versus Server Based
       Cradle based                                                              Server based

Con:   Additional software on top of ActiveSync/Hotsync needs to be      Pro:     No additional software is required on the desktop, normal
       installed on the desktop of a user, making these computers an             ActiveSync/HotSync is used; most solutions do require a small
       exception to a corporate standard; quite often a solution will            applet on the PDA
       install additional software on the PDA as well

Con:   Additional software is often not easily manageable (difficult ZEN Pro:    Server install, the user (most often) doesn’t need any software
       snapshots, easily “disturbed”), resulting in high maintenance             on the desktop; a single server can often serve hundreds of
       costs and expert helpdesk skills                                          users.

Con:   Additional software doesn’t always support all the languages      Pro:    The server will (and should) most often be a US version of
       necessary; Pumatech’s IntelliSync for example doesn’t support             Windows2000 with a US version of the GroupWise client,
       the Dutch GroupWise address book.                                         resulting in no language problems. The user doesn’t notice this.

Pro:   GroupWise information is accessed via the user's PC. As long as Con:      The current solutions all depend on the GroupWise Win32 client
       the GroupWise client is running or accessible the device can              API, which makes it necessary to use a Windows server with a
       perform a sync, requiring no more load on the system than if              GroupWise client installed. This could present scalability and
       the user was browsing their mailbox, making it a scalable                 stability issues.
Pro:   In general, a distributed model presents less SPOF’s (Single      Con:    There is a larger risk for SPOF's, which can be reduced by a
       Points of Failure)                                                        multi-server installation with failover or load-balancing
Con:   Most often the user can only install the standard sync software Pro:      The user can use any p.c. with the standard sync software,
       on one or two PC's; quite often the user wants/needs to sync at           which quite often supports “guest” accounts, to connect to the
       the office and at home. The local sync software install is usually        sync server
       tied to the user's account and PDA. Even if multiple sync
       software installs are possible the resulting syncs might not
       always be correct.
Con:   Although some sync software can be configured to support           Pro:   Most server based solutions offer a true ”anywhere – anytime”
       LAN-based sync, the result is that the client-p.c. should be left         solution: as long as the PDA can use IP to connect to the server
       online, logged into the network and the firewall should allow             a sync can be accomplished. This will work with WiFi,
       traffic to the ports in use. The resulting LAN-based sync is quite        GSM/GPRS, CDPD, and other channels.
       often cumbersome.

Pro:   Software, maintenance and support costs can be directly           Con:    Cost structure can be a bit more complex, with server and
       coupled to a user; however, these costs generally are higher              client based license fees.
       than with a server based solution.

Server-based: Push or Pull?
There is one other important thing to consider: do I want to be notified of every
new item immediately (commonly called: “push”) or will the user take some
action to collect new information (“pull”)?

Pull:                                    Push:
                                         Server driven: server will push new
User driven: “Push Sync Button”          information to device
Traditionally, most PDA’s, like Palm       • Server will frequently (more or
and PocketPC, have                           less continuously) look for new
  • hardware-button either on
                                           • Server tries to push new
      – the cradle                           information towards device
      – the device                         • Quite often always on-line, either

  • soft-button on
                                             via an analog network in USA and
                                             Canada or via GPRS
      – the device
                                           • Device can either beep or buzz the
      – the desktop computer                 user awake (sometimes literally :-)
Pushing the button will start the        Push can be very useful, but costly in
synchronization                          some mobile networks

Some server-based solutions offer what’s called a “semi-push” mechanism:
    Notification via for example an SMS message

    Notifies the user or device that new information is available

    Sometimes even invoke device application to start synchronization

Your biggest challenge:
                                        Feature mapping
                                      GroupWise                *         PDA-solution
Biggest challenge often:          GW 6.5 Address Book                PDA Address
 • Do I satisfy the needs of my   Fields                             Book Fields
   users?                         Shared/Read-only
                                                                     Changes made in
                                  System Address                     Address Book
                                  Group Appointments,                Support for Group
 • Do I buy nice piece of         change and delete
                                                                     Appointments ???
   technology?                    Mark Read/Unread           90% Mark Read/Unread
Focus should be on “Feature       Will GW Sent Items                 Separate Sent Items
Mapping”:                         folder be filled?                  mechanism

 •   It’s those tiny details      Notes in tasks and
                                                                     Notes in tasks and
                                  appointments                       appointments
     making a user unhappy
                                  Multiple mail folder               Additional mail folders
 •   Result: solution not being   support
     used well enough             GroupWise                          Native PDA interface of
No PDA- solution CAN map          look and feel                      GroupWise alike?

100% GW features                  Forward,
                                  Reply, Reply all                   Reply, Reply all

                                  Resend                      0%     No resend option

                                  Recurring appt’s           30% Recurring appt’s
                                        * appr. percentage of solutions that map completely
   Quiz Question:

How many 3rd vendors
deliver Sync Solutions
    for GroupWise?

                                                        Novell GroupWise calendar, contacts and email desktop synchronization for your Nokia 9210
                           Cradle based
Advansys                                                Communicator! LinkWise joins the mobile technology of the Nokia 9210 Communicator with
LinkWise                                                Novell's powerful GroupWise collaboration software.

                                                        With bb.sync, provides a solution to integrate alternative email, calendar and
LMIS                       Server based                 address software with the Blackberry Enterprise Server. With the help of connectors bb.sync
bb.sync                    BlackBerry                   is synchronizing address, calendar and email-data between the corporate groupware and the
                                                        Blackberry Enterprise Server, in some cases even going beyond the BES's functionality.
                                                        Consilient2 is built on open standards to deliver GroupWise® email and calendar on
                           Server based                 BlackBerry or any Java-enabled device. The Consilient2 Solution builds on the BlackBerry
Consilient                                              Enterprise Server (BES) and provides GroupWise users with a "true" BlackBerry experience.

                                                        GPXS provide a hosted email solution for all Corporate messaging platforms, including
                           Server based                 GroupWise. Due for delivery early in 2004 is an extended version of the service that
GPXS                                                    provides full wireless synchronisation of email and calendar without having to install a
                                                        Blackberry Enterprise server or non-GroupWise email services.
                           Server based                 JP Mobile’s SureWave Enterprise Server (SureWave) provides full GroupWise
                           All platforms,               functionality (bi-directional synchronization of e-mail, calendar, contacts and to-do
JP Mobile                                               lists) on RIM, Pocket PC, Palm and Symbian handhelds. SureWave also supports
                           including SyncML,
                           except BlackBerry            browser-based access on WAP-capable mobile phones
                           Server based                 Based on Extended Systems One Bridge Mobile GroupWare platform, GWAnywhere delivers
Messaging Architects       All platforms,               e-mail and PIM (calendar, contacts, and tasks) data to mobile workers any time, anywhere.
GWAnywhere                 including SyncML,            Regardless of the device they use or the connection method, with options to proactively
                           except BlackBerry            “push” data to users, give them online access or offline sync capability.

                           Cradle based                 Nexic Synchronis is the most powerful and flexible application created for GroupWise
Nexic                                                   handheld users. Transferring just the data you want, as well as using an enterprise level
                           Wireless version announced                                                                                             
Synchronis                                              client on your handheld device, combine to give you power and flexibility on the go. Most
                           Palm, PocketPC               interesting feature: Synchronis Client, running a GroupWise client on your PDA!
                           Server based                 NotifyLink is ideal for mobile professionals who need real time “Over-the-Air”
Notify                     All platforms, supporting    Synchronization and “Push Notification” of their email, calendar, contacts, and tasks. It
NotifyLink                 a large number of            provides support for multiple wireless 2-way devices, multiple networks, control of global
                           different devices            settings, high-level security, encryption of messages, and synchronization.

                                                        OmniMobile is the leading wireless messaging solution providing Novell "native"
OmniTS                     Server based                 GroupWise connectivity for PocketPC, Palm & Smartphone users. What makes
OmniMobile                 BlackBerry                   OmniMobile unique is that it provides direct access through GroupWise via the
                                                        WebAccess agent, no extra hardware or infrastructure changes required.

                           Cradle based                 IntelliSync software keeps you constantly current with direct, two-way synchronization
Puma                                                    between your PC and Palm OS or Pocket PC/Windows CE (including Pocket PC Phone Edition)
                           All platforms,                                                                                                       
IntelliSync                                             device. Synchronize your email, calendar, contacts, and tasks with the personal information
                           except BlackBerry            management, contact management, and groupware applications.

                                                        PortaMail is the complete solution for synchronizing your Pocket PC based handheld with
Quartz Development         Cradle based                 Novell GroupWise. Application data is synchronized in both directions. PortaMail can
PortaMail                  PocketPC, Palm               synchronize the following handheld application data: Email (with attachments), Calendar +
                                                        Reminder Notes, Address Book, Tasks.

                           Server based                 Teamware Mobile is a new mobile service that frees you from your desktop. It offers secure
Teamware                                                wireless access to enterprise information systems independent. Your e-mail and calendar
                           All platforms that                                                                                                   
Teamware Mobile                                         services are automatically available via your mobile phone. Thanks to the continuous GPRS
                           Supporting SyncML            service, the connection is fast and cost-efficient. Support for GroupWise Summer 2004.
                         Server based              SyncWiseEnterprise provides comprehensive synchronization facilities between GroupWise
                         SyncML                    and any SyncML enabled
  Note: this information is taken from the vendors websites and does notmobile device. The Synthesis SyncML client for Pocket PC and Palm
                                                   or native SyncML support of Symbian phones like Sony P800, sync email, calendar, to-do lists
                         Cradle based
SyncWisePro reflect the opinions of the presenter of this session.
                           Palm                         and contact information. All will be consistent, accessible and up-to-date.
Presenting a selection of sync solutions

Experience with PDA’s for many years
Written several articles:
  •   Magazines like GroupWise Advisor
  •   With Tay Kratzer as technical editor

Introduction of the following products
Category 2
  •   BlackBerry
  •   Toffa SyncWiseEnterprise
  •   Messaging Architects GWAnywhere
  •   TeamWare Mobile
Category 3
  •   Nexic Synchronis on Palm
  •   Omni-TS OmniMobile
                                             This is only part of the collection 

   Feeding your Tamagotchi and BlackBerry
        with the right stuff: GroupWise

Striking resemblance between Tamagotchi’s and BlackBerries:
               You either love or hate them

            Some people call them: “manager’s toys”
Like with Tamagotchi’s, a life form that needs to be nourished
by it’s owner, you will have to nurture your BlackBerries and
feed them with the right stuff:
               the GroupWise information store
to keep your BlackBerry users happy and satisfied.
BlackBerry is hot in North America for quite some time
and now introduced in Europe
RIM recently announced: 2 million thumbs use a BlackBerry
Toffa SyncWiseEnterprise

Background & architecture of Toffa SyncWiseEnterprise
  •   Server-based synchronization (category 2)
  •   True SyncML server
  •   Using Win32 API’s on Windows32 box
  •   Relatively mature solution
  •   Installed base in Europe and beyond
Synchronizes GroupWise
  •   Native PDA applications
  •   OTA via GRPS, WiFi or IP via the cradle
  •   Any SyncML phone, over 140 different types
  •   Palm & PocketPC using Synthesis SyncML client
  •   User self service, web-based
  •   Admin currently Win32, soon web-based
Latest version supports System and
 Shared Address Books, also Read Only address books

            OTA = Over the Air
Messaging Architects GWAnyWhere

Background & architecture Messaging Architects GWAnywhere
 •   Server-based synchronization (category 2)
 •   Based on strong Extended Systems engine,
     with many additional features
 •   Using Win32 API’s on Windows box
 •   Messaging Architects created GW connector
Synchronizes GroupWise
 •   Native PDA applications
 •   OTA via GRPS, WiFi or IP via the cradle
 •   Palm
 •   PocketPC
 •   Symbian & SyncML devices (in latest version)
Semi-Push (server sends notification to device,
which pulls the data towards the device)

           OTA = Over the Air
Teamware Mobile

Background & architecture of Teamware Mobile
 •   Server-based synchronization (category 2)
 •   Using new API’s on Suse Linux SLES 9 box
 •   Supports Novell GroupWise 6.5.3 or later
 •   Based on open industry standards
Synchronizes GroupWise
 •   Mobile information and time management
 •   Active e-mail with filtering
 •   Automatic calendar synchronization
 •   User self service, web-based
 •   Admin web-based
Secure access to data systems
 •   Content adaption of Intranet/Internet
 •   Information in corporate databases

Demo: Nexic Synchronis

Background & architecture of Nexic Synchronis:
  •   Remote (GroupWise) Store &
      (GroupWise) Application (category 3)
  •   GroupWise client on your PDA
  •   Developed by Jeff Stratford
  •   By using own data store less
      problems with “feature mapping”
Synchronizes with GroupWise
  •   Via the cradle
  •   OTA announced
  •   Palm (since Spring 2003)
  •   PocketPC (official since May 2004)

            OTA = Over the Air
OmniTS - OmniMobile

Background architecture OmniMobile
 •   Uses WebAcces to access mailboxes
 •   Local GW-alike application and data-store,
     server-based synch (mix of category 2 & 3)
Synchronizes GroupWise
 •   Cradle-sync, Over-the-Air (OTA) and WiFi
 •   Palm & PocketPC, Treo, Smart Phones
      – no BlackBerry support
 •   Anything WebAccess can do: proxy, folders,
     rules, calendars, address books, delegate >>>
 •   256-bit AES encryption on the device,
     SSL for Internet connectivity
 •   User self-service configuration
 •   Poison pill clears mobile device completely
 •   NOT REQUIRED: No Additional Server Hardware,
     No Infrastructure Changes, No 32-bit GW Client
 •   REQUIRED: GroupWise WebAccess

Some final things to consider
A PDA or phone has limited resources
  • Depending on your needs, you might want to remove unnecessary messages
    from the device, but leave them in your GroupWise mailbox to further process
  • Or you might want your GroupWise mailbox to reflect the deletions you made
    during the day on your device
These devices will somehow be part of your corporate network
  • If a PDA or phone gets lost, valuable information could get lost as well
  • Quite often users create a small file with all kinds of interesting information, like
    passwords, on their device; they will certainly store telephone numbers on it
  • You should decide on a policy for lost or stolen devices and enforce that policy
    with ZENworks for Handhelds or other tools
Not every solution supports the downloading of attachments:
  • This is not as bad as it seems: downloading a large attachment via relatively slow
    link on a device with limited memory resources and quite often limited viewing
    capabilities can be cumbersome.
  • Consider using PDF files, which are relatively small and which can be viewed
    without these risks of unwanted modification
When choosing a device:
  • Beware: your own personal favorite device might not be the best corporate choice
  • The costs of supporting several device types with different software versions will
    be much higher than you and your organization can probably afford
  • However, these devices are definitely all around us now and they will soon
    become an important part of GroupWise collaboration environment


Using a PDA or phone connected to GroupWise opens
   a whole new world of possibilities

We’re moving into the age of the “always connected user”; let’s
  make sure your users have the best connection to your
  GroupWise system

Please feel free to share your thoughts, ideas or comments about
   this article by sending an email to

I’m sure most of your e-mails will be viewed on and replied from
   one of my mobile devices ;-)

Questions and answers
Additional resources
GroupWise Advisor Magazine Spring 2004
•   “Use Your PDA or SmartPhone with GroupWise”
GroupWise Advisor Magazine Summer 2004
•   How to Feed Your BlackBerry with the Best Stuff: GroupWise!
•   WirelessSyncML: Smartphone and PDA Synchronization
GroupWise Advisor Magazine Fall 2004
•   Getting in Sync
GroupWise Advisor Magazine Winter 2004
•   RIM BES 4.0 for GroupWise

GW Magazine:

            Thank you!

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