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GroupWise and PDA’s
Solving the PDA Puzzle
Erno de Korte
Manager/consultant
Clarify
GroupWise.AdvisorEvents.com
Erno de Korte
Consultant and trainer
• Master Certified Instructor
• Master Certified Engineer
• MCSE and MCT as well
• Technical University Delft
Writer & Speaker
• BrainShare Barcelona
• GroupWise Summit The Hague
and Las Vegas
• Contributed to
“GroupWise 6.5 Admin Guide”
on “Secure Messaging”
• Articles about PDA’s
in several magazines
http://GroupWise.AdvisorEvents.com
First European GroupWise Summit
You’re not alone out there!
Last June GroupWise guru’s from the whole world
gathered in the Kurhaus for the first GroupWise
Summit:
• Howard Tayler (GroupWise Product Manager)
• Tay Kratzer (GroupWise 6.5 Admin Guide)
• Danita Zanré (Caledonia)
• and many others
Very intense program, 2 days GroupWise POWER!
More info: www.GroupWise.AdvisorEvents.com
GroupWise
guru’s all over
EMEA working
together in
http://GroupWise.AdvisorEvents.com
United Kingdom Czech Republic Denmark
Chris Jukes Vaclav Samsa Tommy Mikkelsen
Paul Mitchell Martin Gondek Jesper Bergstedt
Support from all
Brian Green Søren Frederiksen
Jeff Orr Switzerland Claus Christensen
Martin Cox Sylvia Hagen Kaare Frogne-Ajspur
Phil Brown Beat Schwegler Andrée Welin
Dave Parkes Hannes Regli Mads Nørgaard Madsen
over EMEA
John Ellis Peter Rohner Anders Damgaard Nielsen
Andrew Pearse Richard Kupprion Jannik Stenstrup
Simon Shilton Frodi Danielsen
Tony Haines Austria Lars Frandsen
Diethmar Rimser Claus Alsted
Germany Bettina Bruckmoser Søren Källstrøm
Michael Naunheim Gerald Rodler Helge Olav Ulla
Chris Nevener Peter Jahn Kaare Mortensen
Herbert Lefering Boris Philipsen
Ulrich Neumann Italy Karen Lotz
Uwe Carsten Krause Josef Kastl Gitte Madsen
Michael Sturm Gitte Persson
Marco Mikulits Belgium Lise Petersen
Leonhard Kurz Filip Lambert Michael Enevold
Detlef Koch Michael Konrad
1
1
Marc Conradty the Netherlands Gert Søgaard
3 2
Bodo Lamik Erno de Korte Søren Peter Nørgaard
Andreas Ruppelt Roel van Bueren Allan Clausen
Gaby Borchert Cor van de Merwe Hanne Hemmingsen
Tobias Federl
Michael Hoener
Rob Bastiaansen
Jeroen de Beer
Bjørn Kelsen
Torben Hvolby
58
Tim Manners Mark Beerman
Rob van der Vaart
Lars Skalkam
Jan Dupont 11 36 2 1
France
Charles van Hemert
Wilfried Rutjes
Raymond Meijll
Jan Lehmann
Søren Balle-Jensen 1 1
Frank Korpershoek Ib Andersen
2
1 56 4
Poland Cor de Boer Carsten Eismark
Tomasz Cwietkowski Leen Spaans Peter Christiansen
Andrzej Musisz Paul Kemper Michael Kepler
1
Marga Strubbe Peter Haupt
Norway
Patrick Frontéri
Gert ter Burg
Niels Emmer
Steen Rahbek
Michael Hoffmann Bang 1
Kjell Brekke
Erik Aaseth
Wouter de Kok
Ruben Teuling
Wiljo Tiele
Jan Spure
Chris Anthonsen
Erling Christensen
2
Sweden Peter Bakker Anders Sekkelund
Per-Olof Ahlström Jean-Paul Otto Dennis Hansen
Bengt Ringh Peter van Oort Mogens Møller Nielsen
4 3
Henk Feunekes Jan Lohse
Finland
Tomi Moberg
Leon Urbanus
Jeroen Hijmans
Lone Barslund Madsen
Peter Taulborg Madsen
South Africa: Middle East:
Ad Smit Christian Leander
Spain Mathijs Huibers Brian Overgaard Bentzen
Abel Julien Maik Berkelmans Lars Nielsen
Víctor Galino Rob Zwollo Kenneth Fribert
Floris Spronk Lars Piil
South Africa Paul Zwiers Mads Nielsen
Dirk Robinson Adrie de Regt Carsten Barming
Jeanne Nell Henny Perfors Niels Ole Jensen
John Lincoln Willemjan Roes Christian Thomas
Russell Cohen Jan Warnier Christiansen
Edward van der Maas Lars Rohbrandt – Caslan
Bulgaria
Svetlin Petrov
Russia
Andre Potapov
http://GroupWise.AdvisorEvents.com
Breaking News:
Microsoft to pay
Novell $536 Million Settlement
Novell stocks up 9%!!!
According to Tay Kratzer:
“For predatory practices and damage
to the Netware market.
Novell also announced that there is still a suit pending
against Microsoft regarding damage
to the WordPerfect Suite.
Microsoft has not been willing tom settle until now on that
suit, but you can imagine they will do now!”
http://GroupWise.AdvisorEvents.com
Agenda
Warning
This session contains information
known to the State of California
Why use a PDA? to cause a disease called
“information overflow”.
Cost of Ownership and These slides also contain information that
Return on Investment could make you happy, but some small print
could also damage your eyes. You’re
Limited devices advised to read the full articles in the
How to get (GroupWise) data GroupWise Advisor magazine
on these devices?
Cradle-based versus Server-
based
Are there any standards?
Demonstrations
Concluding remarks
http://GroupWise.AdvisorEvents.com
Why a PDA?
Is that the same question as:
Why a mobile phone?
Discussion 5 years ago:
“Do you really need a mobile phone?”
Who in this room does not have a mobile phone?
Mobile phones are converging with PDA’s
• BlackBerry – PDA->phone - with keyboard
• Treo600 (Palm) – PDA->phone - with keyboard
• SonyEricsson P800/P900 – Phone->PDA - no keyboard
• PocketPC -> SmartPhones
High-speed wireless available
• WiFi internal/hotspots
• GSM/GPRS
• UMTS – starting up
http://GroupWise.AdvisorEvents.com
Choosing the right PDA or phone
Decision to use a certain type of PDA or phone is still quite often
a personal decision, not a corporate decision
IT Department tries to set a standard, but business needs of the
individual key personnel (quite often management) do not always
correspond with the preferences of their own IT people, resulting in
an large variety of device types.
• “I need a PDA with a keyboard”
• “I need a small mobile phone with Word, Excel and PowerPoint”
• “My old Palm is still running well, why should we dump it?”
• “My HP 720 might be old, but the keyboard is superior”
• “I need a PDA with battery that lasts for 2 weeks”
• “I don’t like the Nokia9210 from Pierre, too bulky.”
Supporting such a diversity will
result in high costs
• Buying is not too expensive (< € 500)
• Supporting is expensive (> € 2.500)
http://GroupWise.AdvisorEvents.com
GroupWise and PDA’s – 4 categories
Palm PocketPC Symbian Blackberry
PumaTech Pumatech Toffa SyncML Consilient
Nexic Toffa SyncML Advansys Linkwise NotifyLink
Toffa (SymcML) Nexic TeamWare Mobile BB Sync
PumaTech NotifyLink TMA GWAnyWhere RIM - BES
NotifyLink JP Mobile OmniTS OmniMobile
JP Mobile TMA GWAnyWhere
TMA GWAnyWhere OmniTS OmniMobile
OmniTS OmniMobile
http://GroupWise.AdvisorEvents.com
Low cost in buying
High cost of ownership
The view of Gartner (according to Gartner report 2002)
Total Cost Ownership (TCO)
• Estimated total TCO of PDA per business user is $3,000 a year
• Add wireless capability, total rises by $1,392 to $4,392
• PDA’s standard issue for workers -> understanding handheld TCO is critical
• TCO of wireless devices is directly related to their capabilities
• Increased processing power & advanced applications requires greater investment
Total Impact
• The expenses associated with adding a wireless modem or PC card are comprised
primarily of hardware, support and service fees
• These costs include training to use devices, and deploying them to workforce.
• Enterprises: “What are benefits (ROI) of additional $1,392 for connectivity?”
• Wireless enables real-time communications; integrating voice and data will increase
productivity and connectivity
• Such benefits are difficult to quantify
Determining Return on Investment (ROI)
• Actual ROI varies widely, depending on user and applications in handheld device
• Companies that go beyond the return on specific mobile applications -- linking
technology investments to sales revenue, customer support and internal operations
goals -- will be better equipped to define a mobile ROI
http://GroupWise.AdvisorEvents.com
Breakdown of Cost of ownership
The view of Gartner (continued)
Breaking down TCO for integrated wireless PDA
• 60% cost is capital, including hardware, software and network services
• 30% operations: technical services, application management and development
• 10% for administrative expenses
• With service costs having the biggest impact on capital expenditures -- at $50 to $100 a
month -- businesses should consider consolidating providers, bundling services and
negotiating contracts to reduce the total cost of ownership
Need for Wireless
• Businesses need the addition of wireless mobility, because to keep up with the
competition. They need to contact their clients more quickly and be able to provide
immediate feedback
• Among the factors enterprises should consider in determining the costs of ownership
related to mobile technology are an increase in productivity and a subsequent increase
in revenue, improved accuracy associated with constant communication and lower costs
based on improved efficiency
To be able to manage these costs you need a flexible solution to connect those
devices to your GroupWise system
You could consider using ZENworks for Handhelds to manage these devices
TCO = Total Cost of Ownership http://GroupWise.AdvisorEvents.com
Growing number of still limited devices
PDA’s and phones are incredibly sophisticated devices, with a processor and
memory size which is often magnitudes faster and larger then the first IBM PC,
but resources are still very limited in comparison to a desktop or laptop
Managing expectations.
Memory: limited amount of storage Of course your users need
• device memory, starts with 16MB, not more then 64 Mb to receive, read and even
• additional memory cards edit a 2 Mb Word doc as
an e-mail attachment on a
Input/output PDA with 16 Mb of
• quite often no real keyboard memory connected via
• limited screen sizes 9.600 kb GSM.
This might seem ridiculous
• This makes them less suitable to create large e-mails to you, but to them the
and do other sophisticated stuff without additional devices size of 2 Mb might not
such as an external keyboard even be visible; quite often
Connections: connect to your system or the internet via such a size doesn’t mean
anything else to them but
• Indirect connections: a number.
– Basic synchronization software will quite often enable to use
the IP stack of the computer to connect the PDA to any
IP-based source, for example enabling you to browse to certain web pages
• Direct connections:
– PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet
and the ability to connect to different services. Consider:
– bandwidth (limited with GSM, better with GPRS, much better with WiFi)
– security (encryption and/or VPN is necessary when synchronizing corporate data)
http://GroupWise.AdvisorEvents.com
How to get data on the device?
Basically three methods to access GroupWise data:
1. Presented as “live data”
2. Synchronized to the
native data-store of the device,
using native applications
Service
4 Provider
3. Synchronized to a firewall firewall
separate data-store, 1
using custom applications 1
3 3
DMZ
1 2
http://GroupWise.AdvisorEvents.com
How to get data on the device? 1/3
Live Data – GroupWise Webaccess and the likes
Presented as “live data”, using a server (3, 4). GroupWise 6.x has wireless
support via out-of-the-box WebAccess, you can view the complete mailbox via
WAP/WML, HDML, Simple HTML or any other User Interface that could be added
to WebAccess.
• Requirements:
– Suitable browser on the device
– IP-connection to the WebAccess server, more secure with SSL, if
supported by the device
• Issues: Service
4 Provider
– Requires a stable connection
firewall firewall
– User will have to login and maneuver
to the correct folder or option 1
3 3
• Examples: 1
– GroupWise WebAccess 6.0 & 6.5 DMZ
– Several vendors, like AppSwing & Teamware,
have enhanced or improved this model, 1 2
making it even more user-friendly
http://GroupWise.AdvisorEvents.com
How to get data on the device? 2/3
Synchronize via cradle & server
Synchronize to the device applications, using a cradle (2) or a server (3,4).
The GW data needs to be converted to the device format and synchronized to
the native data-store on the device.
• Requirements:
– Cradle or server software with a proper (IP-)connection
– Almost always (small) application on device (even Puma!!!),
but not on native SyncML devices
• Issues:
– Conflict resolution “What to do with data that
was changed on both sides in between syncs”
– Mapping of data, some of the newer Service
GroupWise 6.5 address book fields 4 Provider
(like birthday) are not always supported firewall firewall
– Some problems with translated GW versions
1
(Puma -> non-English address books!) 3 3
– Determining changes on either side 1
• Examples:
– Advansys – LinkWise
DMZ
– JP Mobile - SureWave
– Messaging Architects - GWAnywhere 1 2
– PumaTech - IntelliSync
– Quartz Development – PortaMail
– Toffa – SyncWisePro/SyncWiseEnterprise
http://GroupWise.AdvisorEvents.com
How to get data on the device? 3/3
Remote (GroupWise) Store & (GroupWise) Application
Synchronized to a local (GroupWise) remote store, using cradle (2), server
(3,4) or client application on device (1). The application and data store can be
optimized to use device’s resources in most efficient way and there is no need
for field mapping. Some applications even have look and feel of GroupWise to
reduce learning curve.
• Requirements:
– Cradle or server software and a proper (IP-)connection
– A (small) application and a data-store on the device
• Issues:
– Determining changes on either side Service
4 Provider
– Conflict resolution “What to do with data that
was changed on both sides in between syncs” firewall firewall
– Memory usage for application and data 1
3 3
• Examples: 1
– Nexic - Synchronis with a GW client on
Palm and PocketPC DMZ
– NotifyLink with a separate mail-client and
data-store for e-mail on BB 1 2
– Omni-TS with OmniMobile, separate data-store
and client connected to WebAccess Agent
http://GroupWise.AdvisorEvents.com
Cradle based
Cradles are everywhere:
• PDA’s: almost all of the PDA’s are being delivered with a cradle or some
other way to connect to a computer
• Phones: even most of the (more advanced) phones can connect to your
computer via a cradle, cable, infrared or Bluetooth to update and/or
backup at least the address book
Standard software like HotSync or ActiveSync to:
• Collect, deliver and/or synchronize the data on the device
Additional software to enhance the basic cradle-sync, like:
• Advansys - LinkWise
• Nexic - Synchronis
• Puma - IntelliSync for GroupWise & Exchange (their biggest revenues
seem to come from Outlook/Exchange market!!!)
• Quartz Development – PortaMail & SmartSync
• Toffa – SyncWisePro
Issues
• Deployment, maintenance and support on desktops is expensive
• Support for multiple sync-stations, using sync at home and at the office,
is often difficult or impossible
http://GroupWise.AdvisorEvents.com
Are there any (open) standards?
Cradle-based: no standards, every solution is
proprietary
Server-based: Open Standard – SyncML
• Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola,
Nokia, Openwave, Starfish Software and Symbian
• Also supported by leading wireless companies (> 450)
• Describes wireless synchronization between many data-sources in general,
including collaboration and databases
• Embedded in several mobile phones
• SyncML clients available for PocketPC & Palm (not for BB)
Vendors offering GroupWise SyncML solutions:
• Toffa – SyncWiseEnterprise
a true SyncML server
• Messaging Architects – GWAnywhere
supports SyncML devices
• JP Mobile – SureWave
is based on SyncML
• Teamware – Teamware Mobile
Server can offer data to SyncML devices
• Quartz Development
announced to develop a SyncML server
http://GroupWise.AdvisorEvents.com
Cradle Based versus Server Based
Cradle based Server based
Con: Additional software on top of ActiveSync/Hotsync needs to be Pro: No additional software is required on the desktop, normal
installed on the desktop of a user, making these computers an ActiveSync/HotSync is used; most solutions do require a small
exception to a corporate standard; quite often a solution will applet on the PDA
install additional software on the PDA as well
Con: Additional software is often not easily manageable (difficult ZEN Pro: Server install, the user (most often) doesn’t need any software
snapshots, easily “disturbed”), resulting in high maintenance on the desktop; a single server can often serve hundreds of
costs and expert helpdesk skills users.
Con: Additional software doesn’t always support all the languages Pro: The server will (and should) most often be a US version of
necessary; Pumatech’s IntelliSync for example doesn’t support Windows2000 with a US version of the GroupWise client,
the Dutch GroupWise address book. resulting in no language problems. The user doesn’t notice this.
Pro: GroupWise information is accessed via the user's PC. As long as Con: The current solutions all depend on the GroupWise Win32 client
the GroupWise client is running or accessible the device can API, which makes it necessary to use a Windows server with a
perform a sync, requiring no more load on the system than if GroupWise client installed. This could present scalability and
the user was browsing their mailbox, making it a scalable stability issues.
solution.
Pro: In general, a distributed model presents less SPOF’s (Single Con: There is a larger risk for SPOF's, which can be reduced by a
Points of Failure) multi-server installation with failover or load-balancing
Con: Most often the user can only install the standard sync software Pro: The user can use any p.c. with the standard sync software,
on one or two PC's; quite often the user wants/needs to sync at which quite often supports “guest” accounts, to connect to the
the office and at home. The local sync software install is usually sync server
tied to the user's account and PDA. Even if multiple sync
software installs are possible the resulting syncs might not
always be correct.
Con: Although some sync software can be configured to support Pro: Most server based solutions offer a true ”anywhere – anytime”
LAN-based sync, the result is that the client-p.c. should be left solution: as long as the PDA can use IP to connect to the server
online, logged into the network and the firewall should allow a sync can be accomplished. This will work with WiFi,
traffic to the ports in use. The resulting LAN-based sync is quite GSM/GPRS, CDPD, and other channels.
often cumbersome.
Pro: Software, maintenance and support costs can be directly Con: Cost structure can be a bit more complex, with server and
coupled to a user; however, these costs generally are higher client based license fees.
than with a server based solution.
http://GroupWise.AdvisorEvents.com
Server-based: Push or Pull?
There is one other important thing to consider: do I want to be notified of every
new item immediately (commonly called: “push”) or will the user take some
action to collect new information (“pull”)?
Pull: Push:
Server driven: server will push new
User driven: “Push Sync Button” information to device
Traditionally, most PDA’s, like Palm • Server will frequently (more or
and PocketPC, have less continuously) look for new
• hardware-button either on
information
• Server tries to push new
– the cradle information towards device
– the device • Quite often always on-line, either
• soft-button on
via an analog network in USA and
Canada or via GPRS
– the device
• Device can either beep or buzz the
– the desktop computer user awake (sometimes literally :-)
Pushing the button will start the Push can be very useful, but costly in
synchronization some mobile networks
Some server-based solutions offer what’s called a “semi-push” mechanism:
Notification via for example an SMS message
Notifies the user or device that new information is available
Sometimes even invoke device application to start synchronization
http://GroupWise.AdvisorEvents.com
Your biggest challenge:
Feature mapping
GroupWise * PDA-solution
Biggest challenge often: GW 6.5 Address Book PDA Address
5%
• Do I satisfy the needs of my Fields Book Fields
users? Shared/Read-only
5%
Changes made in
System Address Address Book
or
Group Appointments, Support for Group
• Do I buy nice piece of change and delete
0%
Appointments ???
technology? Mark Read/Unread 90% Mark Read/Unread
Focus should be on “Feature Will GW Sent Items Separate Sent Items
60%
Mapping”: folder be filled? mechanism
• It’s those tiny details Notes in tasks and
75%
Notes in tasks and
appointments appointments
making a user unhappy
Multiple mail folder Additional mail folders
• Result: solution not being support
25%
supported?
used well enough GroupWise Native PDA interface of
5%
No PDA- solution CAN map look and feel GroupWise alike?
100% GW features Forward,
95%
Forward,
Reply, Reply all Reply, Reply all
Resend 0% No resend option
Recurring appt’s 30% Recurring appt’s
http://GroupWise.AdvisorEvents.com
* appr. percentage of solutions that map completely
Quiz Question:
How many 3rd vendors
deliver Sync Solutions
for GroupWise?
http://GroupWise.AdvisorEvents.com
Novell GroupWise calendar, contacts and email desktop synchronization for your Nokia 9210
Cradle based
Advansys Communicator! LinkWise joins the mobile technology of the Nokia 9210 Communicator with
Epoc/Symbian www.advansyscorp.com
LinkWise Novell's powerful GroupWise collaboration software.
Nokia9210
With bb.sync, LMIS.mobile provides a solution to integrate alternative email, calendar and
LMIS Server based address software with the Blackberry Enterprise Server. With the help of connectors bb.sync
www.lmis.de
bb.sync BlackBerry is synchronizing address, calendar and email-data between the corporate groupware and the
Blackberry Enterprise Server, in some cases even going beyond the BES's functionality.
Consilient2 is built on open standards to deliver GroupWise® email and calendar on
Server based BlackBerry or any Java-enabled device. The Consilient2 Solution builds on the BlackBerry
Consilient Enterprise Server (BES) and provides GroupWise users with a "true" BlackBerry experience.
www.consilient.com
BlackBerry
GPXS provide a hosted email solution for all Corporate messaging platforms, including
Server based GroupWise. Due for delivery early in 2004 is an extended version of the service that
GPXS provides full wireless synchronisation of email and calendar without having to install a
www.gpxs.net
BlackBerry
Blackberry Enterprise server or non-GroupWise email services.
Server based JP Mobile’s SureWave Enterprise Server (SureWave) provides full GroupWise
All platforms, functionality (bi-directional synchronization of e-mail, calendar, contacts and to-do
JP Mobile lists) on RIM, Pocket PC, Palm and Symbian handhelds. SureWave also supports
www.jpmobile.com
including SyncML,
except BlackBerry browser-based access on WAP-capable mobile phones
Server based Based on Extended Systems One Bridge Mobile GroupWare platform, GWAnywhere delivers
Messaging Architects All platforms, e-mail and PIM (calendar, contacts, and tasks) data to mobile workers any time, anywhere.
www.gwtools.com
GWAnywhere including SyncML, Regardless of the device they use or the connection method, with options to proactively
except BlackBerry “push” data to users, give them online access or offline sync capability.
Cradle based Nexic Synchronis is the most powerful and flexible application created for GroupWise
Nexic handheld users. Transferring just the data you want, as well as using an enterprise level
Wireless version announced www.nexic.com
Synchronis client on your handheld device, combine to give you power and flexibility on the go. Most
Palm, PocketPC interesting feature: Synchronis Client, running a GroupWise client on your PDA!
Server based NotifyLink is ideal for mobile professionals who need real time “Over-the-Air”
Notify All platforms, supporting Synchronization and “Push Notification” of their email, calendar, contacts, and tasks. It
www.notifycorp.com
NotifyLink a large number of provides support for multiple wireless 2-way devices, multiple networks, control of global
different devices settings, high-level security, encryption of messages, and synchronization.
OmniMobile is the leading wireless messaging solution providing Novell "native"
OmniTS Server based GroupWise connectivity for PocketPC, Palm & Smartphone users. What makes
www.omni-ts.com
OmniMobile BlackBerry OmniMobile unique is that it provides direct access through GroupWise via the
WebAccess agent, no extra hardware or infrastructure changes required.
Cradle based IntelliSync software keeps you constantly current with direct, two-way synchronization
Puma between your PC and Palm OS or Pocket PC/Windows CE (including Pocket PC Phone Edition)
All platforms, www.pumatech.com
IntelliSync device. Synchronize your email, calendar, contacts, and tasks with the personal information
except BlackBerry management, contact management, and groupware applications.
PortaMail is the complete solution for synchronizing your Pocket PC based handheld with
Quartz Development Cradle based Novell GroupWise. Application data is synchronized in both directions. PortaMail can
www.quartzdevelopment.com
PortaMail PocketPC, Palm synchronize the following handheld application data: Email (with attachments), Calendar +
Reminder Notes, Address Book, Tasks.
Server based Teamware Mobile is a new mobile service that frees you from your desktop. It offers secure
Teamware wireless access to enterprise information systems independent. Your e-mail and calendar
All platforms that www.teamware.com
Teamware Mobile services are automatically available via your mobile phone. Thanks to the continuous GPRS
Supporting SyncML service, the connection is fast and cost-efficient. Support for GroupWise Summer 2004.
Server based SyncWiseEnterprise provides comprehensive synchronization facilities between GroupWise
Toffa
SyncML and any SyncML enabled
Note: this information is taken from the vendors websites and does notmobile device. The Synthesis SyncML client for Pocket PC and Palm
SyncWiseEnterprise www.toffa.com
or native SyncML support of Symbian phones like Sony P800, sync email, calendar, to-do lists
http://GroupWise.AdvisorEvents.com
Cradle based
necessarily
SyncWisePro reflect the opinions of the presenter of this session.
Palm and contact information. All will be consistent, accessible and up-to-date.
Presenting a selection of sync solutions
Experience with PDA’s for many years
Written several articles:
• Magazines like GroupWise Advisor
• With Tay Kratzer as technical editor
Introduction of the following products
Category 2
• BlackBerry
• Toffa SyncWiseEnterprise
• Messaging Architects GWAnywhere
• TeamWare Mobile
Category 3
• Nexic Synchronis on Palm
• Omni-TS OmniMobile
This is only part of the collection
http://GroupWise.AdvisorEvents.com
Feeding your Tamagotchi and BlackBerry
with the right stuff: GroupWise
Striking resemblance between Tamagotchi’s and BlackBerries:
You either love or hate them
Some people call them: “manager’s toys”
Like with Tamagotchi’s, a life form that needs to be nourished
by it’s owner, you will have to nurture your BlackBerries and
feed them with the right stuff:
the GroupWise information store
to keep your BlackBerry users happy and satisfied.
BlackBerry is hot in North America for quite some time
and now introduced in Europe
RIM recently announced: 2 million thumbs use a BlackBerry
http://GroupWise.AdvisorEvents.com
Toffa SyncWiseEnterprise
Background & architecture of Toffa SyncWiseEnterprise
• Server-based synchronization (category 2)
• True SyncML server
• Using Win32 API’s on Windows32 box
• Relatively mature solution
• Installed base in Europe and beyond
Synchronizes GroupWise
• Native PDA applications
• OTA via GRPS, WiFi or IP via the cradle
• Any SyncML phone, over 140 different types
• Palm & PocketPC using Synthesis SyncML client
Administration
• User self service, web-based
• Admin currently Win32, soon web-based
Latest version supports System and
Shared Address Books, also Read Only address books
OTA = Over the Air http://GroupWise.AdvisorEvents.com
Messaging Architects GWAnyWhere
Background & architecture Messaging Architects GWAnywhere
• Server-based synchronization (category 2)
• Based on strong Extended Systems engine,
with many additional features
• Using Win32 API’s on Windows box
• Messaging Architects created GW connector
Synchronizes GroupWise
• Native PDA applications
• OTA via GRPS, WiFi or IP via the cradle
• Palm
• PocketPC
• Symbian & SyncML devices (in latest version)
Semi-Push (server sends notification to device,
which pulls the data towards the device)
OTA = Over the Air http://GroupWise.AdvisorEvents.com
Teamware Mobile
Background & architecture of Teamware Mobile
• Server-based synchronization (category 2)
• Using new API’s on Suse Linux SLES 9 box
• Supports Novell GroupWise 6.5.3 or later
• Based on open industry standards
Synchronizes GroupWise
• Mobile information and time management
• Active e-mail with filtering
• Automatic calendar synchronization
Administration
• User self service, web-based
• Admin web-based
Secure access to data systems
• Content adaption of Intranet/Internet
• Information in corporate databases
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Demo: Nexic Synchronis
Background & architecture of Nexic Synchronis:
• Remote (GroupWise) Store &
(GroupWise) Application (category 3)
• GroupWise client on your PDA
• Developed by Jeff Stratford
• By using own data store less
problems with “feature mapping”
Synchronizes with GroupWise
• Via the cradle
• OTA announced
• Palm (since Spring 2003)
• PocketPC (official since May 2004)
OTA = Over the Air http://GroupWise.AdvisorEvents.com
OmniTS - OmniMobile
Background architecture OmniMobile
• Uses WebAcces to access mailboxes
• Local GW-alike application and data-store,
server-based synch (mix of category 2 & 3)
Synchronizes GroupWise
• Cradle-sync, Over-the-Air (OTA) and WiFi
• Palm & PocketPC, Treo, Smart Phones
– no BlackBerry support
• Anything WebAccess can do: proxy, folders,
rules, calendars, address books, delegate >>>
Administration
• 256-bit AES encryption on the device,
SSL for Internet connectivity
• User self-service configuration
• Poison pill clears mobile device completely
• NOT REQUIRED: No Additional Server Hardware,
No Infrastructure Changes, No 32-bit GW Client
• REQUIRED: GroupWise WebAccess
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Some final things to consider
A PDA or phone has limited resources
• Depending on your needs, you might want to remove unnecessary messages
from the device, but leave them in your GroupWise mailbox to further process
them
• Or you might want your GroupWise mailbox to reflect the deletions you made
during the day on your device
These devices will somehow be part of your corporate network
• If a PDA or phone gets lost, valuable information could get lost as well
• Quite often users create a small file with all kinds of interesting information, like
passwords, on their device; they will certainly store telephone numbers on it
• You should decide on a policy for lost or stolen devices and enforce that policy
with ZENworks for Handhelds or other tools
Not every solution supports the downloading of attachments:
• This is not as bad as it seems: downloading a large attachment via relatively slow
link on a device with limited memory resources and quite often limited viewing
capabilities can be cumbersome.
• Consider using PDF files, which are relatively small and which can be viewed
without these risks of unwanted modification
When choosing a device:
• Beware: your own personal favorite device might not be the best corporate choice
• The costs of supporting several device types with different software versions will
be much higher than you and your organization can probably afford
• However, these devices are definitely all around us now and they will soon
become an important part of GroupWise collaboration environment
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Conclusion
Using a PDA or phone connected to GroupWise opens
a whole new world of possibilities
We’re moving into the age of the “always connected user”; let’s
make sure your users have the best connection to your
GroupWise system
Please feel free to share your thoughts, ideas or comments about
this article by sending an email to erno@clarify.nl
I’m sure most of your e-mails will be viewed on and replied from
one of my mobile devices ;-)
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Questions and answers
&
Additional resources
GroupWise Advisor Magazine Spring 2004
• “Use Your PDA or SmartPhone with GroupWise”
GroupWise Advisor Magazine Summer 2004
• How to Feed Your BlackBerry with the Best Stuff: GroupWise!
• WirelessSyncML: Smartphone and PDA Synchronization
GroupWise Advisor Magazine Fall 2004
• Getting in Sync
GroupWise Advisor Magazine Winter 2004
• RIM BES 4.0 for GroupWise
GW Magazine: www.gwadvisor.com
Tamagothchi: www.mimitchi.com
SyncML: www.synmcl.org
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Thank you!
Please remember to fill out your evaluation.
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