Document Sample

Post:                Support Assistant (18 hours per week)
Department:          Criminal Justice Department
Responsible to:      Manager, Case Management Unit
Grade:               GS3/AP1
Salary:              £14,901 to £16,662 pro rata

1. Job Purpose
To manage Accident File, SCRO Disclosure and provide an administrative
support to the Case Management Unit. To input data in to Crimefile,
regarding enquiries from the Procurator Fiscals and other partner agencies.
To update Crimefile and other systems with information regarding requests for
Full Statement submissions.

2. Major Tasks

     Computer Tasks                                       65%
     Management of Accident File                           5%
     Clerical                                             20%
     Data Input                                           10%

3. Job Activities

Management of Accident File
• Check road accident reports to ensure quality, quantity and accuracy of
• Highlight any substandard reports and refer them back to their source for
• Update road accident information and statistics onto the Transport
  Research Laboratories Database.
• Provide advice to Police Officers concerning poor and best practice in
  relation to road accident reports.
• Ensure road accident statistics are submitted timeously to the relevant
• Ensure that Force Performance Indicators are met.

Computer Tasks
• Monitor accident reports within Accident File to assist with the management
  of workload within the Checking Unit.
    • Interrogate Command & Control to retrieve call cards that form the basis of
      road accident reports, to ensure accuracy of information.
    • Assist with the interrogation of PNC in respect of pending detected police
      reports and crime records.
    • Update Crime File with administrative information, including the addition of
      any case related documents.
    • Update Accident File with road accident information and statistics.
    • Conduct checks on Accident File to ensure timeous submission of
      documents and statistics to the intended source.
    • Assist with the receipt and transmission of e-mails in case related matters.
    • Process email requests from partner agencies requesting enquiries.
    • Process requests for Full Statements from the Procurator Fiscal service.
    • Interrogate SCRO in order to retrieve criminal Histories.
    • Update Crimefile with reminder tasks in order to meet the National
      Statutory Performance Indicators regarding report submission.
    • Operate as first point of contact in relation to SCRO Disclosure issues.
    • Vet and update National Standard Statement submission in relation to
      SCRO numbers and SCRO Disclosure issues.
    • Operate as first point of contact in relation to requests for VIPER
      Identification parades.

    • Maintain appropriate filing systems
    • Prepare and submit statistical information
    • Answer telephone enquiries and offer appropriate advice or assistance.
    • Collect and distribute mail accordingly.

    Data Input
    • Process and update the National Standard Statement system submissions
      and associated spreadsheets / tasks with Statement requests particularly in
      relation to SCRO Disclosure.

    This job profile is not intended to present a comprehensive list of duties and
    responsibilities and the post holder may be required to perform duties
    appropriate to the post other than those listed.

    Education, Experience and Abilities
    Essential Criteria :
•   Minimum educational requirement is to standard grade level or equivalent.
•   The post holder should have previous experience in an office environment.
•   The post holder must be computer literate with experience of word processing
    and database systems.
•   The post holder must have experience of audio typing and dictation.
•   Good verbal and written communication skills are essential.
•   The ability to work under pressure is essential.
•   Attention to detail is essential
Desirable Criteria :
• Previous experience in a law enforcement environment is desirable

A period of approximately 18 months - 2 years in post would be required to
become competent with the duties of the post.

Hours of Work
18 hours per week, arranged as follows:
Wednesday 0848 to 1224 hours; Thursday and Friday 0848 to 1700 hours.
There may be a requirement to occasionally work on a Public Holiday.

Other Information
• All appointments with Fife Constabulary are subject to background and
  security screening measures.
• This post may deal with sensitive and confidential information. Breach of
  Confidentiality will be treated as misconduct and may constitute a criminal
• Fife Constabulary operates a No Smoking Policy.