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fortunoffs bridal registry


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									Home Delivery, Refund & Warranty Information -- Thank You For Choosing Fortunoff!
As part of our commitment to provide excellent product and service, we make sure that product you have purchased meets your expectations. As a
valued Fortunoff customer we want you to know our dedication to quality and service remains the foundation of our business. We request that upon
delivery you carefully examine each piece of your purchase. In the rare instance that your merchandise is delivered to you in a defective, damaged,
or incomplete condition please contact Customer Service at 1-866-759-9100, while the drivers are still in your home, so that we may address your
concerns. In addition we offer a 3 day Satisfaction Guarantee from the date of delivery. Unless a defect is immediately noted on the manifest, or
verbally expressed by a customer within this 3 day Satisfaction Guarantee period, Fortunoff will assume that the merchandise delivered is defect free.
Upon acceptance of a delivery and the expiration of the 3 day Satisfaction Guarantee, Fortunoff will offer service only, for repair, under the terms
and conditions of the manufacturer’s warranty for a period of 1 year. See below for Warranty Policies.
    Custom ordered merchandise cannot be returned, nor cancelled after 3 days from the original date of purchase. Fortunoff will only service or
     exchange custom ordered product that is not up to manufacturer’s standards. If replacement product needs to be ordered Fortunoff will allow
     you to use product initially delivered until replacement is available.
    There are no returns on product sold “AS IS”, “FINAL SALE”, in store “CLEARANCE”, or products purchased at our Clearance Center.
    When a delivery date is selected the customer should anticipate being flexible for the entire day. We route all deliveries for the date and
     delivery destination in advance. A four hour courtesy timeframe will be given to the customer via an automated call. Timeframes are
     approximate and are subject to weather conditions and traffic patterns. There is a $50.00 rescheduling fee if you are Not At Home at time of
     delivery, or if you cancel delivery within 2 days of your scheduled delivery date. Fortunoff does not allow customers to request specific
     delivery times when purchasing any Home Delivery product. In the event of a “NO FIT”, product that cannot be maneuvered throughout your
     home, Fortunoff will issue a refund less the delivery charge and a 10% restocking fee. Fortunoff offers a “MEASUREMENT BEFORE
     DELIVERY” service for an additional fee.
    Fortunoff does not accept any responsibility if you have removed any pre-existing furniture prior to a completed successful delivery.
    Our drivers will be happy to place your new furniture where you want it and remove all empty cartons and wrappings from your home. Please
     have your room ready for them.
          o Drivers are not permitted to move your pre-existing furniture: within a room; from room to room, or floor to floor.
          o Drivers do not do any plumbing, or electrical work that may be associated with your purchase. Drivers do not affix products to walls.
    For “Out of State” or “Vendor Direct” deliveries all claims must be made immediately. Damaged product must be refused. No exceptions.
    Fortunoff offers a “3-DAY PICK UP & REFUND POLICY” if you decide that you do not want any regularly stocked item that has been
     delivered. We will issue a refund minus the original delivery charge, a 10% restocking fee, and delivery fees to retrieve product.

For all in store customer pick ups, or U.P.S. shipped purchases we will gladly refund or exchange your purchase within 30 days if product is
returned in its original condition and packaging, and accompanied by a gift slip, sales receipt, or customer’s return label. A merchandise credit will
be issued for any bridal purchase that is returned after 30 days of purchase, up to 90 days after the wedding date on file with our Registry. Visit, call 1-800-FORTUNOFF, or a Fortunoff location for Refund and Exchange policies on Seasonal Holiday products.
             All rugs must be returned within 10 days of receiving, to be eligible for refund or exchange. Custom ordered merchandise, made
           to your specifications, including monogrammed merchandise, cannot be returned nor cancelled.

                                      WARRANTY POLICIES & PRODUCT INFORMATION
                       INDOOR FURNITURE                                                               OUTDOOR FURNITURE
Fortunoff warranties all home furnishings for 1 year from the date of            For a period of 1 year from date of delivery Fortunoff warranties all
delivery. Should any manufacturer’s defect arise during this period, we will     umbrellas, aluminum furniture, cast aluminum furniture, wicker
gladly send a service technician to repair, or replace, at our option, any       furniture, and wood furniture. Should any manufacturer’s defect arise
merchandise purchased from us. Please refer to your Furniture Handbook for       during this period, we will gladly repair or replace, at our option, any
specific care and maintenance details. Warranties become void if furniture is    merchandise purchased from us. Manufacturer’s warranties on patio furniture
moved from its original delivery address, or not used in the way it was          vary by brand. Please read the warranty information included with your
intended. Example: commercial or non-residential use                             purchase. Damage caused by abuse, inclement weather and wind, or acts of
                                                                                 nature are not covered by warranty.
Glass: Furniture industry standards allow for small air bubbles, hairline        Grills: Unused grills may be returned within 10 days of purchase. Used grills
scratches and minor waviness within glass; inherent characteristics are not to   may not be returned. Should any manufacturer defect arise, used grills will
be considered as defects. Screws in glass base connectors must be fully          be subject to service ONLY under the terms and conditions of the
tightened when assembling the base. Screws must be checked periodically,         manufacturer’s warranty. Refer to the Outdoor Care Guide for information on
and if necessary re-tightened fully. Glass is not covered by warranty.           specific care and maintenance. Protective covers are recommended.

Wood Furniture: Wood is a natural resource and will vary in grain character      Accessories: Fortunoff warranties accessories for a period of 30 days from the
and color. Knot size and location are also naturally occurring and shouldn’t     date of delivery or pick-up. Should any manufacturer defect arise during this
be considered as defects. Wood used in our furniture is kiln dried to reduce     period, we will gladly repair or replace, at our option, any merchandise
moisture content and hence, movement. However wood still expands and             purchased from us. Beyond 30 days the manufacturer is responsible for any
contracts in reaction to changes in room temperature and humidity.               additional implied warranty period.

Leather Upholstered Furniture: Some variation in color and grain                 Due to the seasonal nature of Outdoor Products, all merchandise
characteristics will occur, along with distinguishing markings, wrinkles,        purchased after June 22nd must be paid in full and is considered to be a
healed scars and vein lines, and are not to be considered defects.               “FINAL SALE”, therefore there are no refunds, cancellations, returns or
                                                                                 price adjustments. All outdoor merchandise ordered prior to June 22nd
Upholstered Furniture: High quality resilient foam and filling materials are     cannot be cancelled after this date.
used for all of our seating. Seat cushions and pillows will lose some of their
fullness over time, and some wrinkling will occur. This is normal wear and       UNIQUE ATTRIBUTES FOR OUTDOOR FURNITURE
not to be considered a defect.                                                   Glass: Glass breakage is not covered by warranty.

Hand Painted Furniture: Each piece is a “one-of-a-kind” and is hand              Wood: In outdoor conditions, wood will naturally expand and contract
finished by artisans with their own technique and interpretation. No two         causing the grain to rise. In general, all wood products will develop small
pieces will be identical. Expect minor variations in color and pattern.          cracks or splits in the wood and the color will change as it weathers. These
                                                                                 are known as “checks” and will not affect the quality or structural integrity of
Marble & Stone: Genuine marble & stone is a “footprint” of nature. Each          the piece. “Checking” is not a defect and is not covered under warranty.
piece is unique, with random color tones and veining that cannot be identical
from piece to piece. This is a result of varying mineral deposits within rock    Acts of Nature: Damaged caused by weather is not covered under warranty;
formations and not considered a defect. Crevices in stone are also natural. In   this includes wind-blown umbrellas and furniture. We suggest umbrellas are
most cases the manufacturer uses a colored resin to fill the crevices.           closed when not in use and furniture is stored with protective covers.

Antique & Distressed Finishes: Surfaces and finishes are often “distressed”      Fading: All fabrics will fade to some degree over a period of time. Fading is
to achieve an antiqued, vintage appearance. Wood and metal surfaces are          not covered under warranty. It is imperative that cushions and slings be
often hammered & gouged to achieve a worn look. Distressing is intentional.      cleaned periodically. Suntan lotions, chlorine, and body oils will discolor
                                                                                 fabric. Please refer to your Care Guide for proper cleaning procedures.
                                                                                             VISIT ONE OF OUR SATELLITE LOCATIONS
                         FULL LINE STORES                                                   MELVILLE, NY           BRICK, NJ
             Westbury, NY: 1300 Old Country Road, 11590                                     NANUET, NY             EATONTOWN, NJ
                Wayne, NJ: Wayne Town Center, 07470                                         SMITHTOWN, NY          LAWRENCEVILLE, NJ
         Woodbridge, NJ: 441 Woodbridge Center Drive, 07095                                 SOUTHAMPTON, NY        MARLTON, NJ
                 White Plains: 1 Maple Avenue, 10605                                        DANBURY, CT            PARAMUS, NJ
   Paramus, NJ: Paramus Park Mall, 07652 - Jewelry & Fine Gifts Only                        NORWALK, CT            ROXBURY, NJ
New York City: 681 5th Avenue at 54th St, 10022 - Jewelry & Fine Gifts Only                 KING OF PRUSSIA, PA    SPRINGFIELD, NJ

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