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					  Credit Union tech-talk Vendor Case Study                                   FICS
                technology news for credit unions since 1988

   Financial Industry Computer Systems      Credit Union:
 Delivers Powerful Back Office and Internet Indiana Members Credit Union
  Mortgage Tools to Indiana Credit Union
                                                  Solution:
 "FICS is very popular in the financial services  Mortgage Lending Software
 industry and for good reason. They are nice peo-
 ple to work with and we have always received     Benefits:
 friendly and informative technical support."      v Partnering with industry leader

 Deidra Dunagin, VP of Information Services                    v   Tight integration between loan
 at Indiana Members Credit Union                                    production and servicing

                                                               v   Member & loan officer
Indiana Members Credit Union (IMCU) is a large -                   communication is improved
$869M asset - credit union that operates like a much
smaller credit union in the sense that they are dedicated
to delivering friendly, efficient service and low-cost financial products. For nearly fifty years,
they have served their members in the Indianapolis area with virtually every product and serv-
ice possible in the financial services realm, including affordable mortgages. Their partner on
the technology side of mortgage lending for the past 15 plus years has been Financial Industry
Computer Systems (FICS), a recognized industry leader in mortgage lending software.

In her 23-year tenure at IMCU, Deidra Dunagin has seen many technology vendors come and
go. As vice president of Information Services, she continually checks the pulse of credit union
technology vendors, their offerings and their support levels. "FICS is very popular in the finan-
cial services industry and for good reason," she notes. "They are nice people to work with and
we have always received friendly and informative technical support," she adds.

Nancy Henderson, vice president of Mortgage Services at IMCU, concurs, "We have always
had good support on the usage side. They are very patient and work with us closely." FICS's
Loan Producer® package has been a stable and reliable workhorse product for the credit union
for well over a decade. This powerful mortgage origination and processing package is a true
Windows®-based 32 bit client/server system that is both easy to learn and to use. Nancy espe-
cially appreciates this fact when she has new hires in her department.



                                                                                FICS Case Study
  Credit Union tech-talk Vendor Case Study                                FICS
               technology news for credit unions since 1988


For those mortgages that         with the member and their        Of Sale and makes it more
IMCU chooses to keep in-         home branch loan officer."       convenient for the member to
house, they have turned to       Applications zip around the      visit their local branch or go
FICS's Mortgage Servicer         credit union via secure e-       online."
module, which is completely      mail, and the member can
integrated with Loan             choose to visit one of the 20    Overall, both Deidra and
Producer. Nancy raves, "if       branches that is most con-       Nancy report that the
we decide to keep and serv-      venient to their home or         employees in their respective
ice a mortgage, it transfers     workplace to close their         departments are very pleased
over easily without any re-      mortgage.                        with all of FICS's modules
keying. Mortgage Servicer is                                      and support. "They are will-
a really wonderful servicing     "Nearly 10 percent of our        ing to accommodate our
package." She is also            applications now come via        request for enhancements,
pleased with the module's        our members using iNetAp,        and we have seen them add
ability to support bi-weekly     and we have seen a nice          functionality over the years,"
payments which is a huge         increase in mortgage vol-        reports Deidra. Nancy con-
selling point to their mem-      ume," says Deidra. Members       cludes that "FICS keeps up
bers.                            have access to multiple cal-     with the latest industry
                                 culators that permit them to     trends, and we would defi-
The most recent FICS mod-        educate themselves on what       nitely recommend them to
ule that IMCU has deployed       type of mortgage is best for     other credit unions looking
is iNetAp, which enables the     them and determine what          for mortgage technology
credit union's 91,000 plus       their payments will be based     software."
members the convenience of       on the different types of            Contact Information:
applying for a mortgage loan     loans and rates available.
online. Members have the
option of filling out a          Branch managers and other
QuickApp or a CompleteApp        frontline credit union staff
on a secure Web site,            also use iNetAp - so much        Financial Industry
depending on their prefer-       so that now roughly 50 per-      Computer Systems
                                                                  14285 Midway Road, Suite 200
ence. Deidra explains the        cent of all branch mortgage
                                                                  Addison, Texas 75001
advantages of the iNetAp         applications originate from
system: "we receive applica-     iNetAp. Nancy points out         972-458-8583 Main
tions more quickly now and       "allows us to capture a mem-     972-458-0863 Fax
can communicate more easily      ber's application at the Point   www.loanware.com

                                       FICS Case Study

				
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