USER CENTERED DESIGN OF WIRELESS SERVICES
September 24th, 2008 Jouko Suokas
VTT TECHNICAL RESEARCH CENTRE OF FINLAND
Content of the presentation
1. 2. 3.
4.
VTT in brief Ubiquitous Helsinki eHealth Co-operative driving TeleFOT - Field Operational Tests focusing on users Pay-as-you-drive example
5. 5 6.
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VTT TECHNICAL RESEARCH CENTRE OF FINLAND
1. VTT in brief
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VTT’s t t VTT’ status as performer of R&D work f f k
Basic B i research
Applied research
Development work
VTT
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VTT TECHNICAL RESEARCH CENTRE OF FINLAND
Mission Mi i
produces research services that enhance the international competitiveness of companies, society and other customers at the most important stages of their innovation process and thereby creates the prerequisites for growth, employment and wellbeing.
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VTT in brief 2008
Customer sectors
Biotechnology, pharmaceutical and food industries Electronics Energy ICT Real estate and construction Machines and vehicles Services and logistics Forest industry Process industry and environment
Focus areas of research: Applied Materials Bio- and Chemical Processes Energy Information and Communication Technologies Industrial Systems Management Microtechnologies and Electronics Technology in the Community Business Research
Personnel: 2 740 (31.12.2007) Turnover: 241 M€ (budget for 2008)
VTT’s operations
Research and Development Strategic Research Business Solutions Ventures Expert Services Corporate Services
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VTT on map
Saint Petersburg, Russia Brussels, Belgium Soul, South Korea Shanghai, China
Silicon Valley, USA
Turku
• • • • • • • • • •
Tampere
Oulu O l Raahe Kajaani
Kuopio Jyväskylä J ä k lä Lappeenranta
Rajamäki Espoo p
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2. Ubiquitous Helsinki
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Ubiquitous services – W have j Ubi i i We h just seen the beginning…
Digital Di it l services b i become more advanced and real ti d d d l time Ubiquitous environment enables services to be used anytime and with different devices Information overflow is a challenge for user experience People want to be social and share information Web based services are coming to mobile devices, but it still g , takes a year or two.
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Ubiquitous Helsinki q
on-going research project
User needs and experiences
Commercial services Public services User generated content
Living Li ing Lab en ironment environment Business models Enabling technologies
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Urban events - How to find information? Festival Recommendation Menu
First service pilot done in Helsinki spring 2008 Helsinki, Cross-festival recommendations included on web pages of 7 festival sites (100+ pages, 80+ events) privacy preserving d t mining i i data i i
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Ub qu ous ee g o service: Ubiquitous Meeting Point se ce prototype under development
Service for: Agreeing & voting for a meeting point among friends (location, time) Getting information (about public transport, weather, location of friends) and recommendations while travelling to the meeting point Meeting Point service usage timeline:
Set up Meeting Point, open voting Departure for Meeting Point Scheduled Meeting Point
Close voting
"on the move" Friends vote
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Meeting Point A hit t M ti P i t Architecture
Meeting Point Server GPS / NFC User Bus location, etc.
VTT
HKL
Vaisala
Google Friends
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Meeting Point: U M ti P i t User I t f Interface
Integration of Meeting point, Event recommendations etc. under unified user interface Web mash-up of related information, including real time location information of public transport (data from HKL test environment) Information filtering and recommendations based on the context of the user g
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Ubiquitous Helsinki - research questions
User needs and experience What type of information and insights is needed in order to address e u u e digital service eeds, concentrating particularly on events the future d g a se ce needs, co ce a g pa cu a y o e e s and everyday services? Privacy preserving data mining How to make the most of the users’ actions (such as places they visit, their shopping habits, etc.) while still respecting the privacy concerns? Context-awareness as an enabler for services and business How to address the contextual information characterizing especially the users of the systems, but potentially also the service providers. In particular, how to combine the individual context information kinds (such as location, social context, and weather) into meaningful aggregates? Disruptive business models How to create new innovative and radical business models, which are enabled by the emerging technologies, and which are needed in order technologies to achieve the service portfolios best serving the customers’ needs?
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Smart T S Touch - B h Browsing Th i Through h Smart Objects Around You
SmartTouch explores the use of S tT h l th f touch-based user interaction to demonstrate new and innovative mobile services. services Near Field Communication (NFC) technology enables touch-based interaction with a mobile phone and our physical environment. Touchbased interaction creates opportunities for new user-friendly new, user friendly applications, transactions and communications.
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Smart Touch Cases S tT hC
City life y mobile lock management smart parking Restaurants, Restaurants pubs and theatres Bus ticketing Infotainment Home Infoposter for pupils Info-TV for pupils Wellness Meal service for elderly people
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3. eHealth
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ECG M it i and th Monitoring d therapeutic d i i ti decisions in critical situations
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Philips InnoHub N di Phili I H b Nordic
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4. Cooperative driving
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Need for Information and Communication N df I f ti dC i ti Technologies (ICT) in vehicles
Driver assistance has been the main motivator for the adoption of ICT in intelligent vehicle development Traffic fatalities amount to 1.2 million worldwide annually Drivers are not always able and willing to cope with traffic demands Driver errors account for more than 90 % of accident causes Systems with continuous alert are needed to support the driver in vehicle control
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What makes a vehicle 'intelligent’? intelligent ?
Information
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• Information based on on:
sensors
Information should be processed in a self organised way
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Ap
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communication
ica tio
ns
VTT TECHNICAL RESEARCH CENTRE OF FINLAND
From stand-alone systems t cooperative driving F t d l t to ti d i i
European automotive and research sectors have invested in intelligent p g vehicle systems R&D since early 1980's The trend has been to develop smart vehicles as stand-alone systems to be later followed by vehicle communication systems for enhancing driver y y g awareness First, emphasis was on Active Safety systems exploiting vehicle dynamics information such as speed, acceleration and y p yaw rate. The best known example is ESC (Electronic Stability Control) introduced in 1995 Thereafter, the emphasis has gradually shifted to systems monitoring vehicle environment
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Towards cooperative driving
Development of Advanced Driver Assistance Systems (ADAS) using sensing systems looking outside the vehicle has boosted vehicles sensing capabilities Vehicle safety systems are acquiring information further away from the vehicle
2010
Cooperative driving systems from about 2012
1990
Advanced Driver Assistance Systems from 1990's (ACC)
1980 Active Safety Systems from 1980's (ABS) 1930 Passive safety systems from 1930's (Seat belts)
0
Time to crash Ti t h
15 sec.
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State of the art in intelligent vehicles technologies g g
Advanced Driver Assistance Systems aim at supporting the driver in vehicle longitudinal control such as Adaptive Cruise Control keeping a comfortable/ safe distance to a vehicle ahead
front left
front right
left
beep beep beep
right
Lateral Collision Warning Systems g y monitor vehicle lateral areas and warn the driver of vehicles in adjacent lanes
rear left
rear right i ht
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45 cm
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VTT activities in intelligent vehicle area
We develop automotive Information and Communication Technologies (ICT): Sensors & sensor networks Wireless communication technologies Driver monitoring systems Vehicle sound/noise management/ g cancellation techniques (v) Requirements for vehicle safety systems (vi) Methods to assess impacts of safety systems (i) (ii) (iii) ( ) (iv)
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Selected example 1: Driver activity and vigilance monitoring p y g g
Driver eye movement tracking
Capteur paupières Essai sur autoroute de jour
Seat sensor
Clignem ents (m s) Observation du tableau de bord
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Selected example 2:
Vehicle monitoring and traffic management for cooperative driving
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Selected S l t d example 3 R di F l 3: Radio Frequency Id tifi ti (RFID) Identification in cooperative driving and road tolling
Infra-to- vehicle information (Sensor readings traffic signs, readings, signs warnings etc)
Vehicle-to-infra information (Vehicle sensor readings etc.)
RFID tags embedded in road
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5. TeleFOT – Field Operational Tests focusing on users
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TeleFOT - Field Operational Tests focusing on users 1/3
Developing traffic services for drivers in three European test communities by using (1) nomadic and (2) aftermarket devices as platforms VTT co-ordinates European wide tests in 9 countries involving 3 000 users 25 partner organisations (industry, research, academia), budget 15,5 million euros
(1)
(2)
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TeleFOT - Field Operational Tests focusing on users
The approach is to develop services together with users for improved travel comfort, traffic safety and cleaner environment Study different levels of impacts on drivers and society Investigate the contents of functions provided for future cooperative driver support such as warnings on adverse conditions
2/3
Develop effective procedures of enhancing awareness and takeup of driver support ICT systems among the public Study business models for new services - what drivers want, can benefit from and are willing to pay for
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TeleFOT - Field Operational Tests focusing on users
3/3
Methodologically a challenging project. User interaction a key factor for the project's success. In addition to objective measurements, usability and user preferences strongly focused on.
Test driver/vehicle fleet n = 3 100 Phase I Short and long term testing with large numer of vehicles
Data logger
Phase II Detailed testing with limited number of subjects with instrumented cars
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Sample of subjects drawn for detailed testing with instrumented vehicles
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6. Pay-as-you-drive example l
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Server (Metasystem) ( y )
Insurance company "Pay as you drive" Pay drive
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VTT creates business from technology
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