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The Coalition for Competitive Telecommunications was established in 2003. Through its member
associations 1, the Coalition represents more than 12,000 businesses and all school boards in the Province
of Québec. Telecommunications services are a key input to the day             -to-day activities of these
organizations. Expenditures on telecommunications services comprise a significant portion of their
operational budgets.

The Coalition’s mandate is to advocate fundamental reform of the Canadian telecommunications
regulatory regime as a means of strengthening the vitality and productivity of the Canadian economy.
One of the primary reasons for its formation was a major concern that the CRTC was seriously
underestimating the level of competition in the provision of telecommunications services to business and
institutional customers. That concern continues to this day and has been significantly heightened by
CRTC Decision 2006-15.

Business and institutional customers do not need the CRTC to have any involvement in defining or
overseeing the terms of the contracts that they enter into for the provision of telecommunications
services. Such involvement in fact hurts customers by introducing delay and uncertainty, limiting price
competition and marketing, and stifling innovation. Yet the Commission steadfastly ignores the views
of business customers.

One of the major findings of the Telecommunications Policy Review Panel (TPRP) was that the current
telecommunications regulatory regime requires a drastic overhaul in light of technological and
marketplace developments. The Coalition wholeheartedly agrees. CRTC Decision 2006-15 is further
evidence of the need to begin fundamental regulatory reform immediately. If unchanged, the Decision
would see unnecessary and unwanted CRTC regulation continue for the foreseeable future, with
customers suffering as a result.

The reasons for directing the Commission to reconsider CRTC Decision 2006-15 are numerous. In what
follows, the Coalition presents what it believes are the most significant ones.

The Decision directly contradicts the conclusions of the Telecommunications Policy Review Panel

After an extensive public consultation process, the TPRP submitted its findings and recommendations to
the Minister of Industry on March 22, 2006. The Coalition filed comments with the Panel, as did many
other business organizations. These groups represented all sectors of the economy and stressed that the
current regulatory regime is antiquated, costly and excessively interventionist. While regulation was
originally established to protect customers, the current regulatory regime has for some time actually
been detrimental to the interests of business and institutional customers.

  Association of Canadian Acquirers; Association of Canadian Travel Agencies; Canadian Bankers Association; Canadian
Manufacturers & Exporters; Canadian Newspaper Association; Insurance Bureau of Canada; Investment Dealers Association
of Canada; Investment Funds Institute of Canada; Megatrade Communications Services Corporation; Société GRICS
(Société de gestion du réseau informatique des commissions scolaires); The Canadian Depository for Securities Limited.
The Coalition and other business groups were very pleased to see that the Panel concluded that the
telecommunications regulatory regime was in need of major reform to reflect the fact that Canada has
one of the most competitive telecommunications markets in the world. The Coalition, among others, has
urged the Government to move expeditiously to implement the recommendations of the Panel.

CRTC Decision 2006-15 sets out a new and additional layer of comprehensive, time-consuming micro-
management of the traditional telephone companies by the CRTC. It is a further step down the path of
unnecessary and costly regulation, which was condemned by the TPRP. The Coalition appreciates that
the Government has yet to announce its response to the Report of the TPRP. However, given the
widespread support for the Panel’s recommendations in the business community and the recent
comments of the Minister of Industry discussed in the following section, the Coalition submits that
CRTC Decision 2006-15 should not be allowed to stand.

The Decision conflicts with the spirit of the Cabinet’s Order-in-Council regarding the CRTC’s
VoIP Decision

On May 5, 2006, the Governor in Council referred back to the CRTC for reconsideration Telecom
Decision 2005-28, Regulatory Framework for Voice Communications Using Internet Protocol. Among
other determinations, that Decision required only the traditional telephone carriers’ loc al exchange voice
services using VoIP technology to be subject to extensive economic regulation by the CRTC. All other
providers of VoIP services were given complete freedom and flexibility to price and promote their
services. In referring the decision b to the CRTC, Minister Bernier stated: “…the CRTC will be able
to reconsider the Decision in light of the detailed work recently completed by the Telecommunications
Policy Review Panel”.

CRTC Decision 2006-15, like the Commission’s VoIP decision, is entirely inconsistent with the
recommendations of the TPRP. It ignores the evidence of intense competition for local services and
builds a framework for forbearance based on flawed economic analysis that will result in little, if any,
forbearance occurring in the foreseeable future. Even if forbearance were to occur, the CRTC has
established a post-forbearance regime that will see significant regulation of the local wireline services of
traditional telephone companies continue indefinitely

As noted, Minister Bernier instructed the Commission to reconsider its VoIP decision in light of the
TPRP’s Report. One of the most telling findings in the Report is that “in spite of the fact that Canada
has one of the most competitive telecommunications markets in the world, we continue to have one of
the most detailed, prescriptive and costly

regulatory frameworks”. 2 Since the VoIP decision is to be reconsidered in light of this finding, CRTC
Decision 2006-15 should also be sent back to the Commission for reconsideration for the same reason.
As currently written, the Decision will lead to a further and unwarranted extension of Canada’s
“detailed, prescriptive and costly regulatory framework.

    Telecommunications Policy Review Panel Report, page 1-22 .
Minister Bernier also noted in referring the VoIP decision back to the CRTC that: “in order to encourage
innovation and productivity, it is imperative that regulatory measures interfere as little as possible with
competitive market forces”. Since its formation, the Coalition has emphasized that the current
telecommunications regulatory regime is hurting Canadian businesses and institutions. More than ever
before, they are dependent upon telecommunications services. Despite widespread and intensive
competition, however, the traditional telephone companies are severely res tricted in how they can
market and price their services, and bring new services to market. With suppliers of such critical inputs
as telecommunications services subject to major constraints, customers suffer. New productivity-
enhancing services and better pricing are slower to reach customers thereby negatively impacting their
competitiveness. If CRTC Decision 2006-15 is not sent back to the Commission for reconsideration,
innovation and productivity will continue to suffer needlessly since competitive m           arkets for local
business telecommunications services already exist, or very shortly will, in most areas where businesses

 The Decision incorrectly excludes wireless-only customers
An important initial step in analyzing the effectiveness of competition is to define the products that are
in the market to be examined. The CRTC made the right decision in concluding that residential local
services are not in the same product market as business local services. However, it made a critical error
in finding that customers that use wireless only services are not part of either the residential or business

For years there have been numerous reports that have extensively documented the rising trend of
residential customers abandoning the use of telephone lines and using wireless service only. When
customers reveal through their behaviour that they are substituting one product for another, it is clear
that these products are in the same product market. Most recently, Statistics Canada published data
showing that, as of December 2005, 4.8% of all Canadian households used wireless service only. In
major urban areas, the percentage of wireless-only households is much higher, with Vancouver the
highest at 9.6%.

No credible economic analysis of the market for residential local telephone service would exclude those
households that have chosen to use wireless service only. In the proceeding that resulted in CRTC
Decision 2006-15 even the cable companies, who are
major competitors to the tele phone companies in the residential market, stated that wireless only
households should be part of the product market.

Although there is much less data available on the extent that businesses have substituted wireless service
for wireline service, there is no doubt that this has happened. In the case of small businesses, this
development is readily apparent when one deals with suppliers that provide services to homeowners. It
is increasingly common to find that these businesses use wireless only. For instance, for a small
supplier of landscape services who is most often at a job site, it makes sense to subscribe to wireless
since wireless provides service at the job site. Adding a wireline service to the business adds extra cost
and may not be necessary. The result of this simple cost-benefit analysis by the landscaper could result
in a wireless only business customer.

For medium and large businesses, it is not a case of a company completely substituting wireless service
for wireline. Rather, it involves replacing some lines with wireless only. In many cases, businesses are
reducing costs by cutting back on the building space that they occupy. If a business wants its sales
people to spend the majority of their time with customers at the customers’ locations, they can reduce
the floor space needed for sales people and in doing so reduce the number of telephone lines that
previously were used for the sales force, and assign them wireless phones instead.
By erroneously excluding wireless only households from the calculation of market share, the CRTC has
made it more difficult for a telephone company to meet the 25% share loss benchmark set out in CRTC
Decision 2006-15. The Vancouver situation referenced earlier provides a good illustration of this. In
Vancouver, 9.6% of the households have decided to use wireless service only rather than TELUS’s
residential wireline local service. In the most recent data on shares of lines, TELUS’s competitors have
approximately 5% of the residential lines in Vancouve r. In the real world, therefore, wireless is a more
attractive competitive alternative to the TELUS wireline service than competing wireline services, but in
the CRTC’s world, this actual behaviour of consumers is ignored. Before it can obtain forbearance in
Vancouver, TELUS has to see wireline competitors serving at least 25% of the residential lines. But if
wireless only households continue to grow rapidly, the wireline segment of the market will shrink and
TELUS may not be eligible for forbearance for years to come, if ever.

The Decision sets the market share loss requirement too high

In addition to making a critical error in excluding wireless only customers from the product market, the
Commission ignored the overwhelming weight of economic evidence and its own precedents, and
imposed a requirement that competitors must serve at least 25% of the lines in a geographic market
before the telephone company serving that area is eligible for forbearance.

Two relevant Commission precedents were ignored in its decision even though they received
considerable attention in the course of the proceeding and have proved successful in the markets where
they have been applied. The CRTC did not even refer to these precedents the Decision and hence
provided no insight into why they were used in other market segments, but were not used in this
instance. Avoiding any reference to these precedents lends credence to the concern that the
Commission’s selection of the
25% share loss was arbitrary and unsupported by economic analysis or practical experience.

The first Commission precedent that is relevant came into effect in 1998 for the major cable companies.
The Commission concluded that it would deregulate the rate for basic cable service in a market in which
5 per cent of customer locations no longer received cable service. Virtually all of the cable systems to
which this test has applied have now been deregulated for several years. By all accounts, competition
has prospered under this regime. Certainly the Commission itself has never suggested that this approach
was a mistake and it has never considered re-regulating the cable companies. Yet the Decision is silent
on why this successful precedent was rejected.

The second Commission precedent that has been effective, but was ignored in the Decision, was the
framework for forbearance that the Commission established for inter-city private lines. For this market
segment, the Commission requires that a competitor to the incumbent telephone company must build
facilities on the route and offer to customers a minimum level of service before forbearance is granted.
No calculation of market share is required. This framework has been in place since 1999 and has been
successful. Competitors have not applied to change this framework. Indeed, they have continued to
expand into new routes knowing that, in doing so, deregulation will result. Here again, however, the
Decision provides no explanation as to why this framework is not applicable to local telephone service.

The Commission also ignored much of the economic testimony filed in the proceeding on this issue,
including that of the Competition Bureau. The Bureau and other economists emphasized that market
share measured in terms of customer purchases is an incorrect measure of market power in an industry
characterized by major capital investments, such as telecommunications. In such situations, these
parties pointed out that the correct economic analysis involves examining shares of capacity that
competitors own and operate and that can be used to serve customers in the market. The Commission
ignored all of these experts.

Similarly, the Competition Bureau and other economic experts stressed that market share by itself is not
a sufficient indicator to determine whether a company has market power.

In particular, they noted that in the case of local telephone service competition, it is important to
recognize that a high market share is first of all a legacy of what was once a monopoly created by
government regulation. Moreover, the Bureau highlighted that if competitors have deployed extensive
capital investments to serve customers in a market, they are committed to the market and the incumbent
cannot exercise market power despite a very high market share because the competitor has a network in
place that can serve any customer that wants to switch from the incumbent. This is exactly the situation
in local telecommunications where cable companies and other service providers have
invested billions of dollars in telecommunications networks and are ready to serve customers that for
whatever reason want to stop receiving service from the telephone company. As in many areas of
CRTC Decision 2006-15, the Commission is completely silent on why it chose to ignore this widely
accepted economic analysis.


Since 2003, the Coalition has been actively working to modernize Canada’s telecommunications
regulatory regime to reflect the competitive realities of today’s telecommunications marketplace.
Business and institutional customers know first-hand the intensity of competition that exists in the
market for business local telecommunications services. The CRTC, however, continues to regulate this
market intensely. Regulation was originally put in place to protect customers from the monopoly power
of the telephone companies. They no longer have that power over business customers. CRTC
regulation has not been required for some time and is in fact hurting business customers by denying
them access to better pricing and more innovative and responsive suppliers.

Telecommunications services are critical inputs to businesses. If telecommunications providers are
severely constrained in how they can respond to customer needs, businesses are missing out on
important opportunities to improve their productivity, offer new or enhanced services and improve their
competitive position. CRTC Decision 2006-15 is the latest example of a pervasive framework of
intrusive, costly and unnecessary regulation that was so justifiably criticized by the Telecommunications
Policy Review Panel.           As the Panel concluded, Canada is one of the most competitive
telecommunications markets in the world, but our regulatory framework is built on the erroneous
assumption that competition is virtually non-existent. For all of the reasons provided above, CRTC
Decision 2006-15 should be sent back to the Commission for reconsideration. The Coalition further
requests that it be referred back to the Commission as expeditiously as possible.

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