CITIZEN COMPLAINT AND COMMENDATION FORM by cxh14281

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									                                                                           BAY AREA RAPID TRANSIT
                          COMMENDATION FORM
CITIZEN COMPLAINT




                                                                                                    POLICE DEPARTMENT
                    AND




                                                                                                    PLACE
                                                                                                    STAMP
                                                                                                    HERE
                                              Office of Internal Affairs
                                              BART Police Department
                                              800 Madison Street
                                              PO Box 12688
                                              Oakland, CA 94604-2688
The information in this pamphlet will assist anyone     be transferred to a commanding or supervisory         several months to investigate. You will be notified
who has occasion to make a complaint or                 officer who will take the complaint.                  by mail every 30 days on the progress of the
commendation regarding a member of the BART                                                                   investigation.
Police Department.                                      Complaints may also be made directly to the
                                                        Office of Internal Affairs during normal business     WHAT HAPPENS AFTER THE INVESTIGATION?
WHAT IS A CITIZEN COMPLAINT?                            hours by phone, and via mail or email:                The Chief of Police reviews every complaint. If the
There are two types of citizen complaints: informal         Phone: 510-464-7029                               Chief determines that an employee violated
and formal.                                                                                                   Department policy or procedures, appropriate
                                                            Mail:   Office of Internal Affairs                corrective action will be taken.
An informal complaint is an allegation against a                    BART Police Department
police employee which may involve violations of                     800 Madison Street, PO Box 12688          At the end of the investigation, you will receive
departmental policies, and a citizen wishes to have                 Oakland, CA 94604-2688                    written notification of the Chief’s findings. State
the complaint addressed informally by a                                                                       law prohibits releasing specific details concerning
supervisor.                                                 Email: ia@bart.gov                                personnel actions.
A formal complaint is an allegation of misconduct       WHAT HAPPENS AFTER I FILE A COMPLAINT?                COMMENDATIONS
regarding a police employee for which the citizen       Complaints are received, reviewed and assigned        A commendation may address any event that you
wants a thorough review and investigation.              to a supervisor for investigation, who will contact   deem noteworthy on the part of the police
                                                        all witnesses, including officers, examine all        employee. This may range from courtesy or
WHO CAN MAKE A COMPLAINT?                               evidence and gather all information pertaining to     compassion to significant heroic acts.
Anyone. However, if the person making the               the allegations made in the complaint.
complaint is under 18, their parent or guardian                                                               All commendations are formally documented and
                                                        If the complaint is informal and can be resolved by   the involved police employee notified.         A
must be contacted and informed of the complaint.
                                                        the immediate supervisor to your satisfaction, you    commendation only takes a few minutes to write or
WHEN CAN A COMPLAINT BY MADE?                           will not need to do anything further.                 communicate, and can go a long way to let the
Any time. A complaint can be made directly to any                                                             personnel of the BART Police Department know
                                                        HOW LONG WILL IT TAKE?
police supervisor or by calling 510-464-7000 and                                                              how you feel about them and their service.
                                                        A simple complaint might take only a few days to
stating, “I wish to make a complaint against a
                                                        complete, while a complex complaint might take
BART Police Department employee." Your call will
 TO FILE A COMPLAINT OR COMMENDATION: COMPLETE AND SIGN THIS FORM AND FORWARD IT THE OFFICE OF INTERNAL AFFAIRS
NAME:                                        ADDRESS:                               CITY:                      ZIP:              PHONE:

 INCIDENT DATE/TIME                                      INCIDENT LOCATION:                                           POLICE CASE #:

 INVOLVED EMPLOYEE:                                                                 WITNESSES:
 DETAILS OF THE INCIDENT (PROVIDE AS MUCH INFORMATION AS POSSIBLE):




 SIGNATURE:                                                                                     DATE:
                                                                                                                                             Revised December 2009

								
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