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					                                                                Appendix B
Authority/Organisation   Contact Name         Email Address                            Telephone              Comment
KCWHA                    Louise Maile         louise.maile@HA.KCW-HA.NTHAMES.NHS.UK    0207 7253223           partipated
Cadburys/Schweppes       Alex Cole            alex.cole@csplc.com
Diageo                   Lynne Smethurst      lynne.smethurst@diageo.com               0207 9275200
Esmee Fairburn           Hillary Hodgson      hillary.hodgson@esmeefairburn.co.uk      0207 2275400           partipated
John Lyons               David Robins         d.robins@pglaw.co.uk
London Arts Board        Holly Donnagh        holly.donnagh@lonab.co.uk                0207 6086100
Barkingham & Dage        Chrissy Williams     cxwilliams@barking-dagenham.gov.uk
Bexley                   Kristian Tomblin     kristian.tomblin@bexley.gov.uk           0208 3027777 x6445     partipated
Birmingham               Steve Brain          steve_brain@birmingham.gov.uk            0121 4643883           sent information
Brent                    Jamal Ectetuani      jamal.ettetuani@brent.gov.uk             0208 9373675
Bromley                  Wendy Norman         wendy.norman@bromley.gov.uk              01689 836900
Camden                   Cate Hall            cate.hall@camden.gov.uk                  0207 2784444           partipated
Corporation              Jeremy Dicks         jeremy.dicks@corpoflondon.gov.uk         0207 6063030
Croydon                  David Freeman        DAVID_FREEMAN@croydon.gov.uk             0208 6864433           partipated
Ealing                   Linda Eversley       eversleyl@ealing.gov.uk                  0208 7585933
Enfield                  Tracy Coe            tracy.coe@enfield.gov.uk                 0208 3793114
Greenwich                Julie Gilson         julie.gilson@greenwich.gov.uk            0208 9215162
Gloucester               Bilhis Bhula         bbhula@glos-city.gov.uk                  01452 396978           sent information
Hackney                  Helen White                                                   0208 3562079
Hammersmith & Fulham     Chrsitine Collins    c.collins@lbhf.gov.uk                    0208 7483020           sent information
Islington                Cedric D'Amico       cedric.d'amico@islington.gov.uk          0207 5273178           sent information
Kensington & chelsea     Sandra Jones         Sandra.Jones@rbkc.gov.uk                 0207 3612156           sent information
Kingston                 Gillian Pennington   Gillian.pennington@rbk.kingston.gov.uk   0208 5476072
Lambeth                  Khadiru Mahdi        kmahdi@lambeth.gov.uk                    0207 9262882           partipated
Lewisham                 Patricia Okonkwo     patricia.okonkwo.gov.uk                  0208 3140157
Manchester               Jane McKelvey        j.mckelvey@notesmanchester.gov.uk        0161 2343022           sent information
Merton                   Pat Salem            patricia.salem@merton.gov.uk             0208545 3745
Newham                   Norma Spark          norma.spark@newham.gov.uk                0208 472 1430 x23194   partipated
North Lincs              Simon Seal           simon_seal@northlincs.gov.uk             01724 297265           sent information
Redbridge                Shila Barber         shila.barber@redbridge.gov.uk            0208 4783020           partipated
Southwark                stan Dubeck          stan.dubeck@southwark.gov.uk             0207 2376677           partipated
Sutton                   Gordon Falconer      gordon.falconer@sutton.gov.uk            0208 7705124
Tower Hamlets            Sharon McGilchrist   sharon.mcgilchrist@towerhamlets.gov.uk   0207 3645000           partipated
Waltham Forest           Nancy Wells          Nancy.Wells@ce.lbwf.gov.uk               0208 5275544
Westminster   Dan Thomas   dthomas1@westminster.gov.uk   0207 6416080
                  Background Information

Authority/Organisation     total pop        % BME
Bexley                             220500            7.0
Camden                             202800           26.6
Croydon                            339900           23.0
Lambeth                            275800           37.4
Manchester                         429000           13.0
Newham                             233861           56.5
Redbridge                          233600           31.7
Southwark                          258700           32.8
Sutton                             178700            7.3
Tower Hamlets                      186700           44.1
Westminster                        244600           30.4
Question 1.1
What was/is the total level of grant-aid available?
                    1999-2000
Authority/Organisation              2000-2001      2001-2002       2002-2003       Comment
KCWHA               na              200k           200k            200k
Esmee Fairburn      13m             13m            25m             26m
Bexley              -3%             -3%            1289000         est +2.5-3%
Camden              7996708         8331428        8889424         no info
Croydon             no info         5245480*       5154658*        3050000         * grants and SLAs
Lambeth             5580700         5580700        5568100         5585168
Manchester          no info         4472479*       4713320**       no info         *rev grants **inc small grants & Sundry
Newham              7.12            7.15           7.25            no info
Redbridge           528442          558770         592113          no info
Southwark           8.5m            8.3m           8.4m            7.8m*           *inc £1.3m contracts
Sutton              2 years ago grants cessation. All funding over £2k to 3 year SLA. Less than £2k responsibility of awarding depts
Tower Hamlets       2569400         2542400        20777020        no info
Westminster         5640336         5704323        5706625
Question 1.2
How many groups/projects have you/do you fund?
Authority/Organisation   1999-2000    2000-2001    2001-2002   2002-2003    Comment
KCWHA                    na           25           41          no info
Esmee Fairburn           300          300          794         794
Bexley                   30           32           32          32-34
Camden                   121          129          126         no data
Croydon                  227          220          no data     no data      * grants and SLAs
Lambeth                  approx 350   approx 350   253*        no data      *main grant & com fund only
Manchester               no data      no data      98          no data      not inc small grants
Newham                   no data      no data      562         no data
Redbridge                17           25           26          no data
Southwark                311          279          260         approx 260   not inc 1 off grants to grps under blcok allocations
Tower Hamlets            267          267          387         no data
Westminster              198          215          133         no data      not inc project funding
Question 1.3
What was/is the total level of expenditure in providing the Grants service (e.g. salary, office costs, etc?
Authority/Organisation   1999-2000            2000-2001           2001-2002   comment
KCWHA                    na                   8500                8500        third post plus 10% on cost
Esmee Fairburn           7%                   7%                  7%
Bexley                   no figs              no figs             no figs
Camden                   356132               371132              387098
Croydon                  *200000              *200000             *200000
Lambeth                  not avail            not avail           not avail
Manchester               no figs              no figs             no figs
Newham                   no figs              no figs             4.20%
Redbridge                41000                51000               53000
Southwark                difficult to produce accurately - approx 300k
Tower Hamlets            no figs              no figs             no figs
Westminster              no figs              410182              496700
Question 1.4
What are your current levels of staffing (fte) to administer the funding?
Authority/Organisation   1999-2000   2000-2001   2001-2002     2002-2003
KCWHA                    na          1/3 FTE     1/3 FTE
Esmee Fairburn           13          23          23
Bexley                   no figs     no figs     no figs
Camden                   8           8           8
Croydon                  7.2         7           7
Lambeth                  not avail   not avail   approx 12
Manchester               no figs     no figs     no figs
Newham                   no figs     no figs     10.5
Redbridge                1.2         1.6         1.75
Southwark                no figs     no figs     approx 300k
Tower Hamlets            no figs     no figs     no figs
Westminster              no figs     6.16        6.16
Question 1.5
What other services or in-kind support is provided by your grants unit to voluntary organisations?
Authority/Organisation    Discretionary     Rent relief      accomm          IT    advice on alt.
                            rate relief                      resource                  funding
KCWHA                    N                N               N             Y         Y
Esmee Fairburn           N                N               N             N         N
Bexley                   Y                Y               N             Y         Y
Camden                   Y                N               N             Y         Y
Croydon                  Y                Y               Y             Y         Y
Lambeth                  Y                Y               Y             N         Y
Manchester               no info          no info         no info       no info   no info
Newham                   Y                N               N             N         Y
Redbridge                Y                Y               Y             Y         Y
Southwark                Y                Y               N             N         Y
Tower Hamlets            Y                Y               Y             N         Y
Westminster              Y                Y               Y             N         Y
voluntary organisations?
           Other, specify

           Use of Inet, lib.Support of Com Health Develoment Team

           Strategic planning assist, training resource, free use of meeting rooms, vacancy ads in internal job circular




           Training budget, Maternity fund
           Annual Funding Fair, Developmental days, support for LBG, attend LFG
Question 2.1
How are groups made aware of the grants service?
Authority/Organisation   Direct Web News Word ofOther, specify
                          mail          letter mouth
KCWHA                    Y       N      Y       Y       via p'ship grps, presentations to Umbrella grps,small groups forum
Esmee Fairburn           Y       Y      Y       Y       Grants development workshops
Bexley                   Y              Y       Y       local press, CVS Newsletter, hosting public meetings
Camden                   Y       Y      N       Y
Croydon                  Y       Y      Y       Y       Press, seminars, outreach, CVS
Lambeth                  Y       Y      Y       Y       seminars, workshops
Manchester               no info no infono info no info
Newham                   Y       Y      Y               local press, council newspaper
Redbridge                Y       Y      Y       Y       local/national press ads in RCVS, RREC newsletters
Southwark                N       N      N       Y
Tower Hamlets            Y       Y      Y       Y       Funder fair, local press, promotional literature
Westminster              Y       Y      Y       Y
Question 2.2
What information do you ask for on your application form
Authority/Organisation   Aims Outputs & Other Previous Fin Staff Premises Other,
                         Objs Outcomes income Perf info accts Info Info   Specify
KCWHA                       Y          Y     Y              Y    Y      Y Annual report, project overall plan
Esmee Fairburn              Y          Y     Y        Y     Y    Y      N Dissemination plans, evaluation plans
Bexley                      Y          Y     Y        Y     Y    Y      Y
Camden                      Y          Y     Y        Y     Y    Y      Y How budget contribtes to Community Plan. Budget. Legal status
Croydon                     Y          Y     Y        Y     Y    Y      Y Follows London Funders Grp Single assessment form
Lambeth                     Y          Y     Y        Y     Y    Y      Y management and governance
Manchester                  Y          Y     Y        Y     Y    Y        Details of management Committee, partnerships, initiatives/access to minority groups
Newham                      Y          Y     Y              Y    Y        Quality Standards, volunteer involvement, equalities
Redbridge                   Y          Y     Y        Y     Y    Y      Y Details of management Committee
Southwark                   N          Y     Y        Y     Y    N      Y Equal Opps, target area, links to council priorities, legal status, evidence of need, how ou
Tower Hamlets               Y          Y     Y        Y     Y    Y      Y
Westminster                 Y          Y     Y        Y     Y    Y      Y Annual report. Audited accounts, E. Opps, QA
ves/access to minority groups


status, evidence of need, how outcomes to be measured
Question 2.3
Please describe your application and assessment processes. Groups can apply:
Authority/Organisation     By        By                     Other
                         Writing    Email                  Specify
KCWHA                    Y         Y         hard copy required
Esmee Fairburn           Y         N
Bexley                   Y         N         website applications from 2002
Camden                   Y         N         hard copy required
Croydon                  Y         Y         hard copy required
Lambeth                  Y         Y
Manchester               no data   no data
Newham                   Y         N         hard copy required
Redbridge                Y         Y
Southwark                Y         N         application forms
Tower Hamlets            Y         Y
Westminster              Y         Y         hard copy required
Question 2.4
 Groups can apply:
Authority/Organisation       x1 per year       x2 per year    more than 2                    Other
                                                               per year                     Specify
KCWHA                                                        Y            approx 4 rounds per year
Esmee Fairburn                             Y
Bexley                   Y                                                 Plus samll grants prog. Available all year (or until funds run out)
Camden                   Y                 N                 N
Croydon                                                                    Anytime. Deadline Major Grants January
Lambeth                  Y                 Y                 N             community funds/project funds x2 per year
Manchester               Y                                                 Small grants available
Newham                   Y
Redbridge                Y (core)          Y(p'ship fund) Y
Southwark                                                                  at discretion of dept to invite applicants anually
Tower Hamlets                                                              Varies for different funding streams
Westminster              Y                                   Y*            *project funding
Question 2.5
Application forms are available in a number of languages on request
Authority/Organisation   Yes No                 Comments

KCWHA                       N     Interpreting service available
Esmee Fairburn              N
Bexley                      N     to be reviewed
Camden                      N
Croydon                     N     Interperters available on request
Lambeth                     N
Manchester                        no information
Newham                      N
Redbridge                   N     translation offered
Southwark                   N
Tower Hamlets               N
Westminster                 N     could be organised
Question 2.6
An officer(s)/member of staff are available to help groups complete their application
Authority/Organisation    Yes      No               Comments
KCWHA                    Y
Esmee Fairburn           Y
Bexley                   Y
Camden                   Y
Croydon                  Y
Lambeth                            N    VAL is funded to do this
Manchester               no info
Newham                   Y
Redbridge                Y              help desk
Southwark                Y
Tower Hamlets            Y
Westminster              Y
Question 2.7
Please describe how you assess grant applications
Authority/Organisation
KCWHA                    Reps from WCC, RBKC, Umbrella, PCG, CHDT, View from P'ship grps
Esmee Fairburn           Sift against criteria.2 staff review applications. Reports submitted
Bexley                   against criteria: consistent with council policies,demonstrable need, finacial viability, links to other orgs in the same filed e.g. to Bexley Vol Service
Camden                   Contributions to Com Strategy, outputs, self monitoring returns
Croydon                  assessed against criteria. Applications aslo assesed by service specific criteria.Also financial scrutiny. In some depts, grants panels established.
Lambeth                  officer panel assess using published guidelined: eligibility, corp priorities, vfm, access, geographical spread
Manchester               against eligibility criteria.
Newham                   Assessment process which scores points for the answers
Redbridge                Scoring system
Southwark                against council priorities. Written criteria
Tower Hamlets            Grants asasessed against priorities & criteria set by committee
Westminster              Grants asasessed against priorities & criteria set by committee
d e.g. to Bexley Vol Service

grants panels established.
Question 2.8
Who takes final funding decisions?
Authority/Organisation   Trustees members        officers/               Other,
                                                   staff                 specify
KCWHA                                        Y
Esmee Fairburn           Y                   Y
Bexley                          Y                            Officers make recommendations
Camden                   N      Y (over 25K) Y (under 25k)
Croydon                  N      Y            Y               Some delegation
Lambeth                                      Y               delegated to officers 2001/02
Manchester                      Y                            Officers make recommendations
Newham                          Y
Redbridge                       Y                            Officers make recommendations
Southwark                       Y
Tower Hamlets                   Y            Y               Committee
Westminster                     Y
Question 2.9
Are there different assessment and decision-making arrangements for different levels of funding awards?
Authority/Organisation Yes No If yes, describe

KCWHA                      N
Esmee Fairburn        Y        less than £10k officers. £10-100k trustees sub-group. Over £100k trustees
Bexley                Y        Funding arrangements with 8 orgs. Decisions made against evaluation of perf against
Camden                         All annual grants treated same. 1 off Project funds more simple application from
Croydon                        officers delegated decisions. Cabinet cte makes final decisions on £25 plus, new grants £10k plus
Lambeth                    N
Manchester                     no info, small grant awarded on different criteria
Newham                         All decisions delegated to officers. Members set strategic direction
Redbridge                      p'ship funding
Southwark             Y        under £2.5k delegated to Cos. Grps over £20k moving to service agreements
Tower Hamlets         Y        Small grants programmes decided by officers
Westminster                    some awards over £25k require written agreements (S&CS)
Question 2.10
How do you ensure transparent decisions are made when funding is awarded?
Authority/Organisation
KCWHA
Esmee Fairburn       minutes of decisions meetings circulated. All projects given feedback
Bexley               consultation with officers & vol reps, cabinet reports public, recommendations explained
Camden               Clear criteria. Applicants get draft report of application for comments/inacuracies/submit more info.Decisions at public forum
Croydon              decisions published in annual report available to public
Lambeth              published guidelines, applicants notified of basis of decisions
Manchester           no info
Newham               Assessment clear & consistent across all depts
Redbridge            Assessment by 2 different officers. Cabinet member also checks
Southwark            Grps notified of decision prior to cte mtg. Grps can make representation re decision. Consultation if de-funding/reduction occurs
Tower Hamlets        Public access to officers' assessments & reports, public committee mtgs
Westminster          Published criteria, decisions agreed at public mtg
Question 3.1
Where is the grants budget held?
Authority/Organisation    in 1      specify   in +1            specify              By service   specify
                          dept                 dept                                 Managers
KCWHA                    Y     Perf&P'ships
Esmee Fairburn                                    Y 4 depts
Bexley                   Y     S&CS
Camden                                            Y Leisure&ComServices, Edu, Env
Croydon                                           Y 5 depts
Lambeth                                           Y CEX, Edu, Hsg, SS
Manchester                     CEX
Newham                                            Y 4 depts
Redbridge                                         Y
Southwark                                         Y
Tower Hamlets                                     Y
Westminster                                       Y
Question 3.2
Where is the Grants administration located?
Authority/Organisation    in 1      specify       in +1       specify       By service   specify
                          dept                     dept                     Managers
KCWHA                    Y     Perf&P'ships
Esmee Fairburn                                            4
Bexley                   Y     S&CS
Camden                   Y     Leisure&Com Serv
Croydon                                               Y across 5 depts
Lambeth                                               Y CEX, Edu, Hsg, SS
Manchester                     CEX
Newham
Redbridge                                             Y
Southwark                                             Y
Tower Hamlets                                         Y
Westminster                                           Y
Question 3.3
What kind of grants do you make?
Authority/Organisation   Annual rev Revenue grants        Project   Grants (sub. To                             Other,
                           grants   2 or more years       grants       contract)                                Specify
KCWHA                                                 Y             Y               1 off funds for capital
Esmee Fairburn           Y         Y                  Y             N
Bexley                   Y         Y (3 year)          Y(if funds)
Camden                   Y         Y                  Y            N
Croydon                  Y         Y                  Y            Y (SLAs only)
Lambeth                  Y         N*                 Y            Y                 *under consideration
Manchester               Y         Y (2/3 year)                                      Small grants
Newham                   Y                            Y             Y                SLA, tapered grants, one off and pump priming grants
Redbridge                Y         Y                  Y             Y                annual funding to key/umbrella, p'ship funding, SLAs
Southwark                Y         Y                  Y             Y                one off
Tower Hamlets            Y         Y                  Y             Y
Westminster              Y         Y                  Y             Y
Question 3.4
Do you have a budget for flexible funding?
                    Yes
Authority/Organisation No                          If yes, how do groups access and on what basis awarded

KCWHA             Y         crisis funds, training
Esmee Fairburn        N     but degree of flxibility around applications of marginal fit
Bexley            Y
Camden            Y         Priorities agreed annual & applics invited for New initiative Fund, Contingency fund & training fund avail
Croydon                     No
Lambeth                     (departmentally) for development/capacity building support, eg fund-raising consultants. Com Fund designed to be flexible to provide funding for regen
Manchester        Y         small grants
Newham                      No
Redbridge             N     No
Southwark                   No
Tower Hamlets     Y         Individual Departmental terms of grants
Westminster       Y         This has been reduced year by year
to be flexible to provide funding for regen, lottery bids, however ltd staff resource
Question 3.5
Do you fund umbrella/infrastructure organisations?
Authority/Organisation   Yes No                              If yes, please give details
KCWHA                    Y
Esmee Fairburn           Y      To give advice across all sectors
Bexley                   Y      approx £2000 per year allocated at quarterly intervals, usually for one off projects.
Camden                   Y      VAC £235k,C.Enterprise £19.5k, CVB £55k, interchange £214k
Croydon                  Y      CVA, Race Eqaulity P'ship, Council Ethnic Min VOs,CVYouth,etc
Lambeth                  Y      LVAC, Age Concern, Lambeth Play Assoc
Manchester               Y      6 groups, total £501580
Newham                   Y      Developing a Vol Sec Forum which will act as umbrella body
Redbridge                Y      Core costs, admin, salaries, equip, publicity, training
Southwark                Y      Southwark Action for Vol Orgs, Arts forum, Com Care Forum plus others
Tower Hamlets            Y      Community Orgs Forum, TH Play Groups & Under 5's
Westminster              Y      VAW, WREC, WVB, WEP(WCC/ESF Partnership)
Question 3.6
Do you have formal funding agreements with the organisations you grants aid?
Authority/Organisation   Yes No                              Copy supplied

KCWHA                    Y
Esmee Fairburn               N
Bexley                   Y        available
Camden                   Y        copy supplied
Croydon                      N    but SLAs have pro-forma agreements
Lambeth                  Y        under revision
Manchester               Y        supplied
Newham                   Y        for some
Redbridge                Y
Southwark                Y        supplied
Tower Hamlets            Y
Westminster              Y        SCS agreements over £25000. Limited no of longer term contracts
Question 3.7
Do you monitor and evaluate services/projects you grant aid?
                    Yes
Authority/Organisation No                   If yes, please describe your monitoring & evaluation systems

KCWHA            Y          No information
Esmee Fairburn   Y          High risk monitored through annual progress reports & visits
Bexley           Y          Qtly monitoring mtgs, training. Eval every 3 years, allowing 1 yr to inform of funding decision
Camden                      6 month self monitor forms against targets. Annual returns on qualitiative measures, monitor visits
Croydon                     Monitoring commensurate with size of grant. Some depts have own monitoring systems
Lambeth          Y          grps and council agree outputs & outcomes, monitoring dates & conditions. Named monitoring officer. Aslo monitored againsy Equal Opps, org and
Manchester       Y          mid year review
Newham                      monitor Pis based on applicants bids.
Redbridge        Y          PI's set. Orgs provide quarterly reports, yearly visit
Southwark        Y          see attached corporate.monitoring checklist proforma, visits
Tower Hamlets    Y          info supplied. Monitor relative to grant size
Westminster                 Inconsistent between departments
slo monitored againsy Equal Opps, org and fin maangement, quality of service
Question 3.8
Do you evaluate the value for money of services provided through grant aid?
                    Yes
Authority/Organisation No                                  If yes, please describe

KCWHA             Y         Application assesed against each other re cost
Esmee Fairburn    Y         At assess stage: vfm look at costs of services in relation to outputs
Bexley            Y         Starting unit costs, vfm benchmarks
Camden                      Trying. Difficult to find meaningful comparitors between orgs and Las
Croydon                     Not formally
Lambeth                     not corp. Arts evalu ate vfm on unit cost basis. Council committed to develop effective systems
Manchester                  no information
Newham                      no information
Redbridge         Y         from funding awarded to key & umbrella orgs we see how grps supported, added resources brought in
Southwark                   no information
Tower Hamlets               Not sure
Westminster                 Not formally
Question 3.9
Do you expect organisations you grant-aid to meet certain quality standards?
Authority/Organisation   Yes No                                   If yes, please describe

KCWHA                    Y        in terms and conditions
Esmee Fairburn           Y        EO & HR plans in place
Bexley                   Y        Working to info services get Legal Sevices Com QM, Other local stds
Camden                   Y        Conditions of Grant-aid lay down min quality stds. Also relevent reports from Ofsted etc
Croydon                      N    Not corporately, but some depts do
Lambeth                           Expected. Most follow PQASSO
Manchester                        no information
Newham                   Y        Application form asks re. quality stds. Mark answers against assessment model
Redbridge                Y
Southwark                Y        internal quality assurance measures (copy attached)
Tower Hamlets                     Not across all funding programmes, Community Legal Service Quality Mark
Westminster              Y        Recognise various stds
Question 3.10
How do you encourage applications from groups reprenting ethnic communities
Authority/Organisation

KCWHA                    ads on BME mail list and via CHDT. 00-01 71% funds to BME. 50k to CHD Proj
Esmee Fairburn           target BME through outreach
Bexley                   Currently sponsor capacity building in min vol orgs
Camden                   Target New Initiative Fund, funds for new arrival communities, employ BME Org Devel workers
Croydon                  capacity building programmes
Lambeth                  published corp & directorate/service area priorities targeted at ethnic comms. Update BME database. Target information
Manchester               part of application form
Newham                   Councila approach mainstreamed. Do not target applications from particular groups
Redbridge                direct mailing, ads in RREC
Southwark                support with application, translation & interpreters, target hard-to-reach grps, infrastructure org support
Tower Hamlets            Targeting need within councils funding priorities
Westminster              Fund WEP, WREC, Have funded BME through project fund previosly
get information
Question 3.11
How do you access voluntary sector satisfaction with the services your organisation provides
Authority/Organisation
KCWHA                    informally,via CHDT
Esmee Fairburn           through questionnaires and verbal feedback
Bexley                   informal feedback, to be reviewed
Camden                   user satisfaction, monitoring complaints
Croydon                  nothing systematic, although there are occasional surveys
Lambeth                  surveys & questionnaires
Manchester               no information
Newham                   via BVR
Redbridge                no information
Southwark                no information
Tower Hamlets            Liaison with local CVS & other local for a
Westminster              not formally. Part of BVR
Question 3.12
Have you undertaken a recent assessment of customer satisfaction?
Authority/Organisation   Yes No                     Copy Supplied
KCWHA                       N informally,via CHDT
Esmee Fairburn              N in planning
Bexley                      N
Camden                   Y
Croydon                  Y      but not recently
Lambeth                  Y
Manchester                      no information
Newham                      N none done to date
Redbridge                   N none done to date
Southwark                   N
Tower Hamlets               N
Westminster                 Y as part of BVR
Question 3.13
Do you access final recipient satisfaction with the services/projects you grant aid?
                   YesNo
Authority/Organisation                                      If yes, please describe
KCWHA
Esmee Fairburn         N
Bexley              Y    Provided by funded orgs. All orgs required to have complaints proceedure/get user feedbck
Camden              Y    grps conduct own usre satisfaction surveys. Survey recipients as part of BVRs
Croydon                N hoping to do this in BVR
Lambeth             Y    Ltd. Format agreed between monitoring officer and grp
Manchester               No information
Newham                   Satisfaction info requested on application forms.
Redbridge                No information
Southwark
Tower Hamlets            Not actively
Westminster              Not formally
Question 4.1
Have you developed a compact (or in process of developing)
Authority/Organisation   Yes No                                 What does it cover                                  Copy supplied
KCWHA                    Y      Involved in Compact with RBKC
Esmee Fairburn              N
Bexley                      N Work to start
Camden                   Y      attached                                                                           Supplied
Croydon                  Y      covers HA and addressess 5 govt objectives
Lambeth                  Y      key principles & joint work, consulattion, partnership, resources, BME issues. Action plan : compact development post, corp startegy, liaison for
Manchester                      No information
Newham                   Y      Funding, Com engagement, capacity blg, equalities, policy developemnt, p'ship
Redbridge                       in process of vol sec consultation. Conference in Jan
Southwark                Y      follows national framework. Developed with vol sector
Tower Hamlets            Y      Currently under revision
Westminster                 N No plans
evelopment post, corp startegy, liaison forum, premises policy, volunteering strategy
Question 4.2
Do you have corporate policies and strategies for funding the voluntary sector?
Authority/Organisation   Yes No       Copy of corporate suppiled
KCWHA                        N    na
Esmee Fairburn               N    na
Bexley                   Y        available
Camden                   Y Y
Croydon                  Y        supplied
Lambeth                      N    under development
Manchester               Y        supplied
Newham                   Y
Redbridge                Y
Southwark                Y
Tower Hamlets                N
Westminster                  N
Question 4.3
Does your organisation have a forum in which strategic and develpmental issues relating
to the voluntary sector can be discussed?
Authority/Organisation   Yes No                                    Please give details
KCWHA                        N
Esmee Fairburn               N
Bexley                   Y      Vol Sector Liaison & Commissioning Group
Camden                       N
Croydon                      N but some exist via CVA and Com Care Forum
Lambeth                  Y      VS officers group
Manchester                      No information
Newham                       N currently under development
Redbridge                Y      grants working party. VS Corporate P'ship
Southwark                Y      various, area specific
Tower Hamlets            Y      sector specific fora, facilitated by CVS
Westminster              Y      CVS Group, VS Forums, Advice Service forum
Question 4.4
Do you have written criteria for the assessment and award of grant applications?
Authority/Organisation   Yes No                  Please give details

KCWHA                    Y
Esmee Fairburn           Y
Bexley                   Y        as above
Camden                   Y        See attached
Croydon                  Y        See attached
Lambeth                  Y        Officers compltete std assessment form
Manchester               Y        see attached
Newham                   Y
Redbridge                Y        see attached
Southwark                Y        see attached
Tower Hamlets            Y        See attached
Westminster              Y        See attached
Question 4.5
How do you decide these criteria (for assessment and award of grant-aid)?
Authority/Organisation                                     Please give details

KCWHA                    jointly agreed vol umbrella grps, care grp leaders, HA, LA, CHDT
Esmee Fairburn           discussion with SMT & Vol sector
Bexley
Camden                    In consult with orgs, other depts & agreed by members
Croydon                   criteria developed over a no of years
Lambeth                  through consultation with VS
Manchester                No information
Newham                    set by cabinet
Redbridge                 from policy priorities of council
Southwark                 dept grants officers mtgs, annual business plan, national agendas
Tower Hamlets             Council's Policy & implementation cte assess officers recommendations for priorities
Westminster               set by cabinet on recommedations of service managers/officers
Question 4.6
What priorities do you have in funding the voluntary sector?
Authority/Organisation
KCWHA                Priorities in line with HIMP, Community Care Plan
Esmee Fairburn       additional to statutory, promotes partcipation, soc inclusion, address disadv
Bexley               no information
Camden               contribute to core aims Com Strategy & other relevant plans: EY, Com Safety Plan, LLL etc
Croydon              follow council priorities eg fairer access, improving health. Indiv depts have own priorities
Lambeth              reducing inequal, tackling exclusion, support comm leadership & development, reducing worklessness, reducing crime, rasing edu, reducing ill health, environ
Manchester           no information
Newham               no information
Redbridge            no information
Southwark            specific dept funding priorities in contaxt with council strategies & priorities
Tower Hamlets        published with application advice
Westminster          published with application advice, set departmenally
edu, reducing ill health, environment
Question 4.7
How do these tie in with corporate objectives (priorities in funding the voluntary sector)?
Authority/Organisation
KCWHA
Esmee Fairburn           Direct tie to corporate obj
Bexley                   no info
Camden                   see 4.6
Croydon                  aim to ensure service specific fund priorities aligned to corp objectives
Lambeth                  linked to corp objectives for community renewal and people led regeneration
Manchester               no information
Newham                   must link specifically & demonstarbly to Corporate Plan
Redbridge                no information
Southwark                all depts must demonstrate link to corporate obj.
Tower Hamlets            links to borough strategic plans, community plans, etc
Westminster

				
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