Reference Services Survey - CAUL _Council of Australian University by taoyni

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                                                                                                                                                                                                                                                                                                                                                     RMIT
                                                 Bond
Questions
Please answer the
following questions if your
Library has a separate
reference department.
     What is your           Information                         Reference                         Information           Learning                                                 Learning                          InfoHelp     Information Reference Information Information Reference Reference                                              Information Reference Research Reference                                                          Access                 The structure                         Information                        No separate Access and                   Information                        Information      Information                       Information Information No       Information &                               Information
     reference              Services                            Services                          Services              Services                                                 and                                            & Research and         Access     Services    Services, Services                                               Services    Services  Services Departme                                                           Services               at UNSW                               Services                           title.      Enquiry                      Literacy                           Access           Services                          Services    and         separate Education Services                          Services
     department called,                                                                                                                                                          Research                                       Support     Informatio                        part of                                                                                Dept.    nt                                                                 Departmen              comprises                                                                            Services (the                and                                Services -       Departmen                                     Research Reference
     i.e., Reference                                                                                                                                                             Services                                                   n Services                        Liaison                                                                                                                                                            t                      five Subject                                                                         Reference                    Reference                          incorporate      t                                             Services    Departme
     Department,                                                                                                                                                                                                                                                              Services                                                                                                                                                                                  Libraries (we                                                                        Team is an                   Services                           s                                                                          nt
     Reference &                                                                                                                                                                                                                                                                                                                                                                                                                                                        call them                                                                            identifiable                                                    Reference,
     Information Services                                                                                                                                                                                                                                                                                                                                                                                                                                               Special                                                                              team within                                                     Academic
     Department, etc.?                                                                                                                                                                                                                                                                                                                                                                                                                                                  Libraries)                                                                           this service)                                                   Liaison and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        each of which                                                                                                                                        Information
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        provides                                                                                                                                             Literacy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        information
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        services. This
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        structure is
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        currently
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        under review.




    How many staff      1-5                                     11-15                             11-15                 11-15                                                    6-10                              1-5          11-15            1-5           1-5                1-5                6-10                1-5                   1-5               6-10                11-15              6-10                                     6-10                   1-5                                   1-5                  1-5           11-15              1-5                   11-15                              1-5              1-5                               1-5           1-5                                    1-5                     11-15
    (EFT) comprise your
    reference
    department,
    including contract
    and casual staff?

In describing the
classifications of your
reference staff, please
enter the number of staff
(EFTs) on each
classification:
    Below HEW 4:          0                                     0                                 0                     1                                          0             0.5                               0            0                0             0                  0                  0                   0                     0                 0                   2                  0                                        0                      0                      0              0                    0             0                  0                     0                                  0                0              0                  0             0                                      0                       0

    HEW 4:                    0                                 2                                 2.5                   0                                          0             1                                 0            0                0.5           2                  0                  0                   3                     >5                0                   0                  1                                        0                      0                      0              2                    0             0                  7                     4                                  0                0              0                  0             0                                      5                       0

    HEW 5:                    0                                 1                                 7                     7                                          0             1                                 2.5          3.7              0.5           7                  17                 0                   20                    >5                1                   1                  1                                        1.3                    2                      0              7                    0             1                  21                    0                                  1                4              0                  0             4                                      6                       0

    HEW 6:                    3                                 0                                 2.5                   1.6                                        0             0                                 1            2                0             9                  5                  2.7                 16                    >5                5                   3                  4                                        6                      26                     0              5                    1.5           9.5                0                     6                                  2                6              0                  40            8                                      3                       0

    HEW 7:                    0                                 10                                2.5                   0                                          0             4                                 1.5          5                5.6           0                  22                 6.5                 9                     2                 1                   3                  0                                        0                      8                      0              1                    1             3                  0                     0                                  0                10             0                  5             3                                      1                       0

    HEW 8:                    1                                 0                                 0                     1                                          0             1                                 0            1                7             0                  3                  0                   2                     0                 0                   11                 0                                        1                      5.5                    0              0                    1             3                  0                     1                                  0                1              0                  5             1                                      0                       0

    HEW 9:                    0                                 0                                 0                     0                                          0             0                                 0            0                6             1                  0                  0                   0                     4                 0                   1                  0                                        0                      5                      0              0                    0             0                  0                     0                                  0                2              0                  1             0                                      0                       0

    HEW 10:                   0                                 1                                 0                     0                                          0             0                                 0            0                1             0                  0                  0                   0                     0                 0                   0                  0                                        0                      0                      0              0                    0             0                  0                     0                                  0                0              0                  0             0                                      0                       0

                              18                                6                                 19                    See                                        0             8                                 7.5          3.5              59            0                  34                 12                  60                    50-80             35                  40                 11                                       4                      0                      0              20                   10            14                 0                     21                                 1.5              12             0                  16.5          15                                     5.5                     10.5
How many hours per                                                                                                      comment
week do library staff                                                                                                   below.
from sections or
departments other than
the reference section,
assist staffing the
reference service point?

All respondents please
answer all of the
following questions.


Please click the one
option which describes
your library's model of
face-to-face reference
service.
    -A separate reference X -                                   X                                                                                                  X                                                                             X Name: X Name:                                     X-                                                                              X-                                                                                 X : Currently                                                            X Name:                                  X-                                 X Name: X:            X-                                         X Name:                                X Name: Information     X
    service point (please Information                                                                                                                                                                                                            Informatio Reference                                Reference                                                                       Informatio                                                                         UNSW                                                                     Information                              Information                        Information Research Reference                                   Research                               Services Desk
    enter the name, eg.   Desk                                                                                                                                                                                                                   n Desk     Desk                                     Desk                                                                            n Desk                                                                             Library has 5                                                            Desk                                     Desk                               Desk        Help Desk Office                                     Help
    Information Desk,                                                                                                                                                                                                                                                                                                                                                                                                                                                   Information
    Reference Desk, etc.)                                                                                                                                                                                                                                                                                                                                                                                                                                               Desks. One
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        in each
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Special
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Library. This
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        model is
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        currently
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        under review.



    -A single service point                                                                       X                                                                                                                                                                                                                                                              X                                                                                                                             X                                                                    X                                                                                                           X
    from which all library-
    related enquiries are
    answered.

    -An integrated enquiry                  X                                 X                                         X                                                        X               X                 X            X                                                                                                              X                                                        X                                        X                                                            X                    X                                                                                                                                                                               X
    point which
    incorporates
    information enquiries
    and other queries.

    -Other (please specify)                                                   Via phone or     Library                                        Different                                                            Integrated   Web forms                      Information        Most               There is            Help Desk:            This is                                                                        Information &                                                    Fax                                                                                        Knowledge Two-tier                                                 Each subject
                                                                              email to Access services                                        models are                                                           Library      to a                           Access is          branches           also an             QUT has               what we                                                                        Loans Desk                                                       service.                                                                                   Base      system with                                              library has a
                                                                              Services in the forum, blog                                     used according                                                       and IT       problem                        also               have an            Enquiries &         different             are                                                                            (tier 1                                                                                                                                                               Tier 1                                                   Reference
                                                                              case of distance                                                to campus                                                            enquiries.   manageme                       responsible        Information        Loans               service               working                                                                        enquiries);                                                                                                                                                           Service Desk                                             Office staffed
                                                                              students.                                                       needs and time                                                                    nt system.                     for                Desk,              Desk and            models in its         towards-                                                                       Research                                                                                                                                                              referring                                                by Librarians
                                                                                                                                              of year. Models                                                                                                  Information        some have          IT Service          different             only 2 of                                                                      Assistance                                                                                                                                                            reference                                                and an
                                                                                                                                              used include a                                                                                                   Desk. Have         single             Desk,               branches,             the 6 sites                                                                    Desk (tier 2                                                                                                                                                          enquiries as                                             Inquiry Desk
                                                                                                                                              single service                                                                                                   not included       service            Outreach in         depending on          have a                                                                         enquiries), via                                                                                                                                                       appropriate                                              staffed by
                                                                                                                                              point, separate                                                                                                  staffing in        points, one        Division &          the size of the       separate                                                                       university FAQ                                                                                                                                                        to Tier 2                                                Library
                                                                                                                                              information                                                                                                      the above          integrated         Schools:            branch and            info desk.                                                                     knowledge-                                                                                                                                                            Reference                                                Officers, call
                                                                                                                                              desk, separate                                                                                                   stats. Calls       point.             from 2000           type of                                                                                              base service.                                                                                                                                                         Desk.                                                    centre-style
                                                                                                                                              enquiry point.                                                                                                   are                                                       facilities in the                                                                                                                                                                                                                                                                                                                   service
                                                                                                                                                                                                                                                               accepted                                                  building, eg.                                                                                                                                                                                                                                                                                                                       above refers
                                                                                                                                                                                                                                                               via call                                                  GP has a                                                                                                                                                                                                                                                                                                                            to TIS
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                                                                                                                                                                                                                                                               well as                                                   so we have an                                                                                                                                                                                                                                                                                                                       Service)
                                                                                                                                                                                                                                                               direct to ref                                             integrated                                                                                                                                                                                                                                                                                                                          commenced
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                                                                                                                                                                                                                                                                                                                         IT Help Desk.                                                                                                                                                                                                                                                                                                                       library-wide
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Reference Services

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library receives and
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         Face-to-face at a   Prior to    1990-1994                       Prior to 1990                      Prior to                  Prior to 1990        Prior to     Prior to       Prior to            1995-         Prior to       Prior to                   Prior to              Prior to          Prior to 1990       Prior to           Prior to          Prior to                      Prior to 1990                Prior to             Prior to 1990 Prior to            Prior to                                        Prior to 1990 Prior to                               1995-1999 Prior to           Prior to 1990                Prior to             Prior to                                      Prior to
         service desk        1990                            Prior to 1990                    Prior to 1990 1990                                           1990         1990           1990                1999          1990           1990         Prior to 1990 1990                  1990                                  1990               1990              1990              Prior to 1990                            1990                               1990                1990                           Prior to 1990
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Prior to 1990                              1990                Prior to 1990                1990                                  2000-2004 1990                 1990               Prior to 1990              1990

        Via telephone to a Prior to      1990-1994                       Prior to 1990                      Prior to                  Prior to 1990        Prior to     Prior to       Prior to            1995-         Prior to       Prior to                   Prior to              Prior to          Prior to 1990       Prior to           Prior to          Prior to                      Prior to 1990                Prior to             Prior to 1990 Prior to            Prior to                                        Prior to 1990 Prior to                               1995-1999 Prior to           Prior to 1990                Prior to             Prior to                                      Prior to
        service desk       1990                              Prior to 1990                    Prior to 1990 1990                                           1990         1990           1990                1999          1990           1990         Prior to 1990 1990                  1990                                  1990               1990              1990              Prior to 1990                            1990                               1990                1990                           Prior to 1990
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Prior to 1990                              1990                Prior to 1990                1990                                  2000-2004 1990                 1990               Prior to 1990              1990

        Via telephone to a                                                                                                            1995-1999                         1990-          2000-2004           1995-         1995-1999 2000-                               1990-1994 2005                                                             2005                                                                                                                                                                                2005                                                                              1995-1999                      2000-2004 2005
        call centre-style                                    2000-2004                                                                                                  1994                               1999                    2004              2000-2004                                                                                                                                                                                                                                                                                                          2000-2004

        Via email to                     1990-1994 1995-1999 1990-1994                                            1995-1999           1990-1994            1995-        1990-          2000-2004           1995-         1990-1994 1995-                               1995-1999 1995-1999 1990-1994                           1990-1994 1995-1999 1990-                                                  1995-1999            1995-1999 Prior to 1990 Prior to                       Prior to           1995-1999 1995-1999          Prior to 1990 1990-1994 1995-1999                                   Prior to      1995-1999                      1990-1994 1995-1999 2005                                         1995-1999
        specific subject                                                                                                                                   1999         1994                               1999                    1999              1990-1994                                                                                     1994                                                                                                1990                           1990                                                                                                                1990                             2000-2004

        Via email to an      2000-2004 2000-2004                         2000-2004                                1995-1999           1995-1999            2000-        1995-          2000-2004           2000-         1995-1999 1995-                               1995-1999 2000-2004 2000-2004                           2000-2004 1995-1999 2000-                              1995-1999 2000-2004                      2000-2004                                2000-2004 2005                                                2000-2004           1995-1999 1995-1999              1995-1999 1995-1999 1995-1999                               1995-1999 2000-2004 2005
        'ask a question'-                                    2000-2004                        1990-1994                                                    2004         1999                               2004                    1999              2000-2004                                                                                     2004                                                                                                                                                  2000-2004 2000-2004

                                                                                                                  2000-2004                                                                                                                                            2000-2004 2000-2004 2000-2004                                                                                                                                                2000-2004                         2005                                            2000-2004                                                           2000-2004                                    2000-2004                                                        2000-2004
        Via a chat service                                                                                                                                                                                                                           2000-2004                                                                                                                                                                                                                                           2000-2004 2000-2004                                                                                                               2000-2004

        Via SMS                                                                                                   2000-2004

        Other please                                                     1990-1994                                                                                                                         2005          2005                                                                                                                                                                             2005                                                                                                                                            2000-2004                                                     1995-1999
        specify

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        Lecture-style                                        1995-1999
                             2000-2004 2000-2004 Prior to 1990                                                    1995-1999           Prior to 1990        1995-        Prior to       Prior to                          Prior to       Prior to     Prior to 1990 Prior to              1995-1999 Prior to 1990               Prior to           2000-2004                           2000-2004 Prior to 1990                  Prior to             Prior to 1990 1990-1994 Prior to                     1990-1994 Prior to 1990 1990-1994                Prior to      1995-1999          1995-1999 Prior to           Prior to 1990                  1990-1994 Prior to                    Prior to 1990              1990-1994
        presentations to                                                                                                                                   1999         1990           1990                              1990           1990                       1990                                                        1990                                                                                            1990                                         1990                                                                          1990                                       1990                                                        1990
        large groups in
        lecture theatres                                                                      1990-1994

        Subject-specific    Prior to     2000-2004 1990-1994 1990-1994                        1990-1994           Prior to            Prior to 1990        1995-        Prior to       Prior to            1995-         Prior to       Prior to     Prior to 1990 Prior to              1990-1994 Prior to 1990               Prior to           Prior to          Prior to                      2000-2004
                                                                                                                                                                                                                                                                                                                                                                                      Prior to 1990                            Prior to             Prior to 1990 Prior to            Prior to           1995-1999 Prior to 1990 1990-1994                Prior to      1995-1999          1995-1999 Prior to           Prior to 1990                  1990-1994 Prior to                    Prior to 1990              Prior to
        classes tailored to 1990                                                                                  1990                                     1999         1990           1990                1999          1990           1990                       1990                                                        1990               1990              1990                                                       1990                               1990                1990                                                                1990                                       1990                                                        1990                                                   1990
        a specific group's
        needs in
        consultation with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2000-2004

        Generic Walking Prior to                               1990-1994
                                         2000-2004 Prior to 1990                              Prior to 1990 Prior to                  Prior to 1990        Prior to     Prior to       Prior to            1995-         Prior to       Prior to     1995-1999         Prior to          Prior to          Prior to 1990       Prior to           Prior to          Prior to                      Prior to 1990
                                                                                                                                                                                                                                                                                                                                                                                      Prior to 1990                            Prior to             Prior to 1990 Prior to            Prior to                       Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Prior to 1990                                                  Prior to 1990 1995-1999 Prior to                Prior to 1990                Prior to             Prior to           Prior to 1990              Prior to
        tours of the library 1990                                                                           1990                                           1990         1990           1990                1999          1990           1990                           1990              1990                                  1990               1990              1990                                                       1990                               1990                1990                                                       1990                                           1990                                       2000-2004 1990                 1990                                          1990

        Generic Catalogue Prior to                             1990-1994
                                         2000-2004 Prior to 1990                              1995-1999           Prior to            Prior to 1990        Prior to     Prior to       Prior to            1995-         Prior to       Prior to     Prior to 1990 Prior to                                Prior to 1990       Prior to           Prior to          Prior to                      Prior to 1990
                                                                                                                                                                                                                                                                                                                                                                                      Prior to 1990                            Prior to             Prior to 1990 Prior to            Prior to           1995-1999 1995-1999          1990-1994           1990-1994 1995-1999              1995-1999 Prior to           Prior to 1990                Prior to             Prior to           Prior to 1990              1990-1994
        training          1990                                                                                    1990                                     1990         1990           1990                1999          1990           1990                       1990                                                        1990               1990              1990                                                       1990                               1990                1990                                                                                                           1990                                  2000-2004 1990                 1990

        Other generic                    Finding                         Databases,                               InfoTrekk-                               Liberty -    Electronic                         Finding       Hands-on                                          Library
                                                                                                                                                                                                                                        Database Finding resources, using databases: 2000-2004
                                                                                                                                                                                                                                                                                       Prior to 1990                           Open                                                                       Intro to online      Journal              Advertised                        1995-1999 Lunch time Surfing the                                    Database/I    Finding and Range of 1995-1999 Infopathways 2000-2004 ILLIP,      Prior to                                           Postgraduate Seminar
        programs                         informatio                      WWW: 1995-                               online: 1995-                            online:      ally                               Journal       training, IT   training to                        databases,                                          database                                                                   literature           indexes,             drop-in                                     seminars: Cybrary,                                        nternet       managing      tutorials:       via WebCT:             general     1990                                               Series
                                         n for                           1999                                     1999                                     1995-        delivered                          literature,   training,      specific                           website,                                            training:                                                                  searching:           web: 1995-           sessions:                                   2000-2004 Getting                                         searching:    information   1995-1999        1995-1999              database,
                                         assignmen                                                                                                         1999         IL                                 generic       web search     groups,                            portal:                                             1990-1994                                                                  2000-2004            1999.                Prior to 1990.                                         Started in                                     1995-1999     for staff and                                         Research
                                         ts using                                                                                                                       training:                          postgradu     and            eg.                                1995-1999                                                                                                                                                                                                                       the UQ                                                       student                                               Edge: 1990-
                                         databases                                                                                                                      1994-                              ate Info      navigation,    Internation                                                                                                                                                                                                                                                        Library,                                                     researchers:                                          1994.
                                         , etc: 2000-                                                                                                                   1999.                              literacy      database       al,                                                                                                                                                                                                                                                                Making the                                                   1990-1994.
                                         2004.                                                                                                                                                             training:     principles:    Counsellin                                                                                                                                                                                                                                                         Most of the
                                                                                                                                                                                                           2000-         1995-1999.     g: 1995-                                                                                                                                                                                                                                                           Library,
                                                                                                                                                                                                           2004.                        1999                                                                                                                                                                                                                                                               Finding
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Information
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           for your
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Assignment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           s: 1995-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           1999

        Training in citation 2000-2004 2000-2004 2000-2004 2000-2004                          1995-1999           1995-1999           1995-1999            2005                        2000-2004           1995-         2000-2004 2000-             1995-1999         2000-2004 2000-2004 1995-1999                           1995-1999 2000-2004 2000-                              2000-2004 2000-2004                      2000-2004 1995-1999                      1995-1999 2005                   1995-1999 1995-1999          2000-2004           2000-2004 2000-2004              2000-2004 2000-2004 1995-1999                   2000-2004 1995-1999 1995-1999                                           2005 1995-1999
        management                                                                                                                                                                                         1999                    2004                                                                                                            2004
        software eg.
        EndNote, ProCite,

        Other please                     Presentati                                                               Self-paced          New staff                         WebCT                              Uni's                                                       Variable,   WebCT                                                                                                                  1995-1999            Advanced             The                                                  2000-2004 Subject            Responsibilit       Online                                                        IRIS via                       General                               EndNote
        specify                          ons for                                                                  introductions       induction and                     Training:                          online                                                      as part of quizzes as                                                                                                                                   information          Curriculum                                                     specific,          y for               generic                                                       WebCT (IL                      Library-
                                         staff                                                                    for large           library                           2000-                              systems,                                                    curriculum. assessable                                                                                                                                  skills,              Development                                                    generic, eg.       Information         tutorial:                                                     targetted at                   related IT:
                                         induction.                                                               groups:             orientation:                      2004                               including                                                               component                                                                                                                                   individual           Officer in the                                                 Statistics,        Literacy is         2000-2004                                                     Arts                           2000-2004.
                                                                                                                  Prior to            prior to 1990.                                                       email,                                                                  s of                                                                                                                                        databases:           Faculty of                                                     Theses,            with the                                                                          students):
                                                                                                                  1990.                                                                                    Learning                                                                coursework                                                                                                                                  1995-1999.           Medicine is                                                    Newspapers         Academic                                                                          2005
                                                                                                                                                                                                           Managem                                                                                                                                                                                                                                  funded jointly                                                 , Keeping          Library
                                                                                                                                                                                                           ent                                                                                                                                                                                                                                      by the Library                                                 Current, etc.      Services
                                                                                                                                                                                                           system,                                                                                                                                                                                                                                  and the                                                        2000-2004          Teams- not
                                                                                                                                                                                                           and                                                                                                                                                                                                                                      Faculty: 2000-                                                                    with the
                                                                                                                                                                                                           Student                                                                                                                                                                                                                                  2004.                                                                             Reference
                                                                                                                                                                                                           portal; MS                                                                                                                                                                                                                                                                                                                 Team within
                                                                                                                                                                                                           applicatio                                                                                                                                                                                                                                                                                                                 Access and
                                                                                                                                                                                                           ns: 2000-                                                                                                                                                                                                                                                                                                                  Enquiry
                                                                                                                                                                                                           2004.                                                                                                                                                                                                                                                                                                                      Services


Subject Specialisation
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Subject Specialisation
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                                                                                                                                                                                                                                                                                                                                     RMIT
                                                Bond
          Creation of                      2000-2004 1990-1994 1995-1999                       1995-1999            1995-1999            1995-1999            1995-        Prior to       1995-1999           1995-     1995-1999 1995-               1995-1999         1995-1999 1995-1999 1995-1999                           1995-1999 1995-1999 1990-                              1995-1999 2000-2004                       2000-2004 Prior to 1990 1995-1999 2005                                     2000-2004 1995-1999          1990-1994           1995-1999 1995-1999                               1995-1999 1995-1999              2000-2004 1995-1999 1995-1999                                    1995-1999
          subject-specific                                                                                                                                    1999         1990                               1999                1999                                                                                                              1994
          web pages of
          suitable,

          Creation of printed Prior to     2000-2004 1990-1994 Prior to 1990                                        Prior to             Prior to 1990        Prior to     Prior to       Prior to            1995-     Prior to         Prior to     Prior to 1990 Prior to              Prior to          Prior to 1990       Prior to           Prior to          Prior to                      Prior to 1990
                                                                                                                                                                                                                                                                                                                                                                                       Prior to 1990                             Prior to             Prior to 1990 Prior to             Prior to                       Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                  Prior to 1990                       Prior to      Prior to 1990 2000-2004 1990-1994 Prior to                                          Prior to
          subject             1990                                                                                  1990                                      1990         1990           1990                1999      1990             1990                       1990                  1990                                  1990               1990              1990                                                        1990                               1990                 1990                                                       1990                                                       1990                                            1990                                              1990
          bibliographies, eg.
          Pathfinders, etc.

          Individual research 1990-1994 1990-1994 1990-1994 1990-1994                          2000-2004            Prior to             Prior to 1990        1990-        Prior to       Prior to            1995-     Prior to         Prior to     1990-1994         Prior to          1995-1999 Prior to 1990               Prior to           1990-1994 Prior to                  1995-1999 2000-2004                       1990-1994 Prior to 1990 Prior to                        Prior to                       Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                  1990-1994            1995-1999 Prior to           Prior to 1990 2000-2004 1995-1999 Prior to                                          1995-1999
          consultations for                                                                                         1990                                      1994         1990           1990                1999      1990             1990                           1990                                                    1990                         1990                                                                                        1990                            1990                                                       1990                                                  1990                                                 1990
          postgraduate
          students.

          Other please                                                                                              Divisional                                                                                          Resource                                        Virtual           Metalib                                                                                                           Assignment-                                                   Citation                                                                                         Customised                                                                      2000-2004                                             Subject
          specify                                                                                                   Senior                                                                                              identificatio                                   Librarian         subject                                                                                                           specific                                                      impact for                                                                                       workshops                                                                                                                             Librarians-
                                                                                                                    Librarians:                                                                                         n, creation,                                    Tutorials:        categories                                                                                                        literature                                                    academic                                                                                         for staff and                                                                                                                         1995-1999
                                                                                                                    1995-1999                                                                                           provision                                       1995-1999         in Library                                                                                                        searching:                                                    staff: 1995-                                                                                     postgrad
                                                                                                                                                                                                                        for subject:                                                      Portal                                                                                                            2005                                                          1999                                                                                             student
                                                                                                                                                                                                                        1995-1999.                                                        (AARLIN)                                                                                                                                                                                                                                                                         researchers.



Liaison

Across the time periods
below, click the button
which indicates the
Liaison services offered
by your reference service
and when this service
commenced. (Leave
buttons blank if your
library does not offer a
particular service.)
Liaison Service
         Representing the 1995-1999 2000-2004 1990-1994 Prior to 1990                          1995-1999            Prior to             Prior to 1990        1990-        Prior to       Prior to                      Prior to         Prior to     1990-1994         Prior to          1990-1994 Prior to 1990               Prior to           Prior to          Prior to          1995-1999 1995-1999                       1990-1994 Prior to 1990 1990-1994 Prior to                                             Prior to 1990 Prior to 1990 1990-1994 2005
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                                       2005           Prior to      Prior to 1990 2000-2004 1995-1999 Prior to                                          Prior to
         library on Faculty,                                                                                        1990                                      1994         1990           1990                          1990             1990                           1990                                                    1990               1990              1990                                                                                          1990                                                                                                                                        1990                                            1990                                              1990
         School or
         Departmental
         committees.

          Marketing and    1995-1999 2000-2004 1990-1994 1990-1994                             1995-1999            Prior to             Prior to 1990        1990-        Prior to       1990-1994           2000-     Prior to         Prior to     1995-1999         Prior to          1990-1994 Prior to 1990               Prior to           Prior to          Prior to          2000-2004 1995-1999                       1990-1994 Prior to 1990 Prior to                        Prior to                       Prior to 1990 Prior to 1990 1995-1999 2000-2004
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                                       1995-1999 Prior to           Prior to 1990 2000-2004 1995-1999 Prior to                                          1995-1999
          promoting new                                                                                             1990                                      1994         1990                               2004      1990             1990                           1990                                                    1990               1990              1990                                                                                1990                            1990                                                                                                             1990                                                 1990
          resources to
          Schools or
          Departments, eg.

          Building and         Prior to    1990-1994 1990-1994 Prior to 1990                   1995-1999            Prior to             Prior to 1990        Prior to     Prior to       Prior to            1995-     Prior to         Prior to     1990-1994         Prior to          Prior to          Prior to 1990       Prior to           Prior to          Prior to          Prior to             1995-1999            1990-1994 Prior to 1990 Prior to                        Prior to                       Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                  1995-1999            1995-1999 Prior to           Prior to 1990 2000-2004 Prior to                 Prior to                           1995-1999
          maintaining          1990                                                                                 1990                                      1990         1990           1990                1999      1990             1990                           1990              1990                                  1990               1990              1990              1990                                                              1990                            1990                                                       1990                                                  1990                                       1990                     1990
          relationships with
          academic staff.

          Do you have a                                        Prior to                                             1995-1999            Prior to 1990        Prior to                                                  1990-1994 Prior to            2000-2004         2000-2004 2000-2004 Prior to 1990                                                            Prior to          2000-2004 2000-2004                       1995-1999                                               2005                           Prior to 1990 Prior to 1990 1995-1999 2000-2004
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                                       2005           Prior to      Prior to 1990 2000-2004 1995-1999 2000-2004 2000-2004: The library
          formal academic                                      1990                                                                                           1990                                                                1990                                                                                                                               1990                                                                                                                                                                                                                                      1990                                                      reorganised the Liaison
          outreach                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Team into Faculty
          program?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Teams in 2003, and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         these staff do focus on
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         ensuring that the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         academic staff are
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         aware of the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         information literacy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         programs that are
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         available and are
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         involved in the selection
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         of resources

          Other please                     Each                                                Compulsory                                                                  Involveme                                    Liaising re.                                    An                                                                                                                                  Contribution to                                                                                                                                                Campus and                                                                      Faculty
          specify                          Liaison                                             Library                                                                     nt with                                      the needs                                       academic                                                                                                                            course                                                                                                                                                         branch library                                                                  planning
                                           Librarian                                           induction for                                                               University                                   (schools                                        liaison                                                                                                                             accreditation                                                                                                                                                  user groups.                                                                    days: 2005.
                                           has a                                               new staff:                                                                  induction                                    and new                                         person in                                                                                                                           and review:
                                           Liaison                                             2000-2004                                                                   and                                          policies and                                    department                                                                                                                          2000-2004.
                                           Plan: 2000-                                                                                                                     training of                                  procedures                                      s.
                                           2004.                                                                                                                           academic                                     affecting
                                                                                                                                                                           staff:                                       them).
                                                                                                                                                                           1990-                                        Acting as a
                                                                                                                                                                           1994.                                        contact for
                                                                                                                                                                                                                        all school-
                                                                                                                                                                                                                        related
                                                                                                                                                                                                                        enquiries:
                                                                                                                                                                                                                        1990-1994.




Collection Development

Across the time periods
below, click the button
which indicates the
Collection Development
services offered by your
reference service and
when this service
commenced. (Leave
buttons blank if your
library does not offer a
particular service.)



Collection Development
Service
                             Prior to                          Prior to 1990
                                         1990-1994 Prior to 1990                               1990-1994            2005                 Prior to 1990        Prior to     Prior to       Prior to            2000-     Prior to         Prior to     Prior to 1990 Prior to              Prior to          Prior to 1990       Prior to           Prior to          Prior to                      1995-1999
                                                                                                                                                                                                                                                                                                                                                                                       Prior to 1990                             1990-1994 Prior to 1990 Prior to                        Prior to                       Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                  1995-1999                           Prior to      Prior to 1990 2000-2004 2000-2004 Prior to
                             1990
          Selection of Monograph material                                                                                                                     1990         1990           1990                2004      1990             1990                       1990                  1990                                  1990               1990              1990                                                                                1990                            1990                                                       1990                                                       1990                                            1990

                               Prior to                          Prior to 1990
                                           1990-1994 Prior to 1990                                                                       Prior to 1990        Prior to                    Prior to                      Prior to         Prior to     Prior to 1990 Prior to              Prior to          Prior to 1990       Prior to           Prior to          Prior to                               2005                                                          Prior to       Prior to                       Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Prior to 1990                                                  1995-1999                           Prior to      Prior to 1990                 2000-2004 Prior to
                               1990
          Selection of Serial material                                                                                                                        1990                        1990                          1990             1990                       1990                  1990                                  1990               1990              1990                                                                                                 1990           1990                                                       1990                                                       1990                                                  1990

                              Prior to                           Prior to 1990
                                           1990-1994 Prior to 1990                             1990-1994            2005                 Prior to 1990        Prior to     Prior to       Prior to                      Prior to         Prior to     Prior to 1990 Prior to              Prior to          Prior to 1990       Prior to           Prior to          Prior to          1990-1994 1995-1999                       1990-1994                                Prior to       Prior to           1990-1994 Prior to 1990 Prior to 1990 Prior to                 1995-1999                           Prior to      Prior to 1990 2000-2004 2000-2004 Prior to
                              1990
          Selection of Audio-visual material                                                                                                                  1990         1990           1990                          1990             1990                       1990                  1990                                  1990               1990              1990                                                                                                 1990           1990                                                     1990                                                         1990                                            1990

                              1995-1999 1990-1994 1990-1994 1990-1994                          1995-1999            1995-1999            1990-1994            Prior to     1995-1999 Prior to                           1990-1994 Prior to            1990-1994         Prior to          Prior to          Prior to 1990       Prior to           1990-1994 Prior to                  1995-1999 2000-2004                       1990-1994                                1990-1994 2005                    1990-1994 1990-1994          Prior to 1990 1990-1994 1995-1999                                     Prior to      1990-1994          2000-2004 2000-2004 Prior to
          Selection of Electronic material                                                                                                                    1990                   1990                                         1990                                  1990              1990                                  1990                         1990                                                                                                                                                                                                                                              1990                                                 1990

          Maintaining        1990-1994 1990-1994 1990-1994                                                          2005                 Prior to 1990        1995-        2005           Prior to                      Prior to         1995-        2000-2004         Prior to          Prior to          1990-1994           Prior to           Prior to          Prior to                               2005                                      Prior to 1990                      Prior to           1995-1999                    1990-1994           Prior to      2005                 1995-1999 Prior to           Prior to 1990 2000-2004 2000-2004 Prior to
          subject specific                                                                                                                                    1999                        1990                          1990             1999                           1990              1990                                  1990               1990              1990                                                                                                                1990                                                                1990                                         1990                                                 1990
          profiles with
          various publishers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ine
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                                                                                                                                                                                                                                                                                                                                                   RMIT
                                                 Bond
        Conducting formal                                         1990-1994
                                            2000-2004 Prior to 1990                                  1995-1999                                1990-1994            1990-                      Prior to
                                                                                                                                                                                  Prior to 1990                                 Prior to         Prior to                         1990-1994 Prior to                   Prior to 1990         Prior to           1990-1994 Prior to                   1995-1999 2000-2004                       1990-1994 1990-1994                         Prior to       Prior to                         Prior to 1990 Prior to 1990 1990-1994 1995-1999
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Prior to 1990                                                                       1995-1999 1990-1994 Prior to 1990                              Prior to            Prior to
        evaluations of the                                                                                                                                         1994                       1990                              1990             1990                                       1990                                             1990                         1990                                                                                                             1990           1990                                                                                                                                                                    1990                1990
        library collection,
        eg. Conspectus,
        accreditation
        assessments

        Assessing            Prior to                             Prior to 1990
                                            2000-2004 Prior to 1990                                  1995-1999                                Prior to 1990        Prior to                   Prior to
                                                                                                                                                                                  Prior to 1990                     1995-       Prior to         Prior to                         Prior to           Prior to          Prior to 1990         Prior to           Prior to          Prior to           2000-2004 Prior to 1990                   Prior to              Prior to 1990                        Prior to                         Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Prior to 1990                                                                       1995-1999 Prior to            Prior to 1990                    Prior to            Prior to
        donations to the     1990                                                                                                                                  1990                       1990                  1999        1990             1990                             1990               1990                                    1990               1990              1990                                                         1990                                                       1990                                                         1990                                                  1990                                                 1990                1990
        library's collection

        Assessment of the 1990-1994 2000-2004 1990-1994 1990-1994                                    1995-1999                                Prior to 1990        Prior to                   Prior to
                                                                                                                                                                                  Prior to 1990                     2000-       Prior to         Prior to      2000-2004          Prior to           Prior to          Prior to 1990         Prior to           2000-2004 1995-                      1995-1999 2000-2004                       1990-1994 Prior to 1990 Prior to                           Prior to                         Prior to 1990 Prior to 1990 Prior to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Prior to 1990                                                   2000-2004           1995-1999 Prior to            Prior to 1990 2000-2004 1990-1994 Prior to
        library collection to                                                                                                                                      1990                       1990                  2004        1990             1990                             1990               1990                                    1990                         1999                                                                                         1990                               1990                                                         1990                                                  1990                                                  1990
        support new
        courses or new

        Other please                                                                                                                                                                                                                             Liaise with                                         Blanket                                                                                         1995-1999 Retention and Subject                                 UNSW                                                                                                                      All above in                                                                       Suggestion                                             Limited
        specify                                                                                                                                                                                                                                  academic                                            orders in                                                                                                 discard: 2005. specific                               Library staff                                                                                                             consultation                                                                       for                                                    involvemen
                                                                                                                                                                                                                                                 staff                                               some                                                                                                                     profiles with                          assist with                                                                                                               with                                                                               purchase':                                             t in
                                                                                                                                                                                                                                                 regarding                                           subject                                                                                                                  various                                selection,                                                                                                                academics                                                                          2000-2004.                                             selection-
                                                                                                                                                                                                                                                 new                                                 areas, eg.                                                                                                               publishers                             although                                                                                                                  as school                                                                                                                                 Reference
                                                                                                                                                                                                                                                 serials                                             Law                                                                                                                      are done                               much                                                                                                                      liaison officer.                                                                                                                          material
                                                                                                                                                                                                                                                 titles and                                                                                                                                                                   by                                     remains with                                                                                                                                                                                                                                                        only.
                                                                                                                                                                                                                                                 deselectio                                                                                                                                                                   Technical                              academic                                                                                                                                                                                                                                                            Selection
                                                                                                                                                                                                                                                 n of                                                                                                                                                                         and                                    staff. Library                                                                                                                                                                                                                                                      done by
                                                                                                                                                                                                                                                 serials:                                                                                                                                                                     Collection                             staff are                                                                                                                                                                                                                                                           academic
                                                                                                                                                                                                                                                 1995-                                                                                                                                                                        Services.                              responsible                                                                                                                                                                                                                                                         staff.
                                                                                                                                                                                                                                                 1999                                                                                                                                                                                                                for selection
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     in some
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     disciplines.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Library staff
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     select
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     reference
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     materials.

Reference Collection
       What is the size of 2,170            2,000               1,000         3,411                  8,449 titles         10,211              34,000               19,558                    5,000
                                                                                                                                                                                  approx. 6,500                     2,092       We do not 38,258               21,445             40,119             19,050            Not available         17,433             300               na                 2,346                  1.000 approx. 24,000                                           est 9,000      8,000                497           2,040           11,472               5,800                            750            11,857         16,554              17,000       6,000               7,053                              6,612
       your current                                                                                                       volumes             Volumes                                                                           have an                                                                                                                                                                                                                                                                                        unique        (unique                                                                                                                                                  volumes
       printed open                                                                                                                                                                                                             accurate                                                                                                                                                                                                                                                                                       titles        titles)
       access Reference                                                                                                                                                                                                         count.
       Collection?                                                                                                                                                                                                              There are
                                                                                                                                                                                                                                about
                                                                                                                                                                                                                                15,000
                                                                                                                                                                                                                                monograph
                                                                                                                                                                                                                                s and an
                                                                                                                                                                                                                                unknown
                                                                                                                                                                                                                                number of
                                                                                                                                                                                                                                journal
                                                                                                                                                                                                                                volumes.

        How many online       345           10         0                      25 (approx),      11                        45                  31                   28             approx. 10 100                    270         Approx.          9             346                n/a                NA- policy        195                   14                 500               na                 8 - with    350 approx.                   15                                          0              260                  17            139: These 0                         465                              300            276            5                   250          40                  Informatio
        reference                           (excluding                        doesn't include                                                                                                                                   279                                                                  to                                                                                              some titles                                                                                                                             are                                                                                                                                                      n not
        resources, i.e.                     Law                               direct links to                                                                                                                                                                                                        purchase                                                                                        having 200                                                                                                                              electronic                                                                                                                                               available.
        directories,                        resources)                        those freely                                                                                                                                                                                                           online                                                                                          sections                                                                                                                                versions of
        encyclopaedias,                                                       available via the                                                                                                                                                                                                      reference                                                                                                                                                                                                                               print items in
        (not abstracting                                                      Web.                                                                                                                                                                                                                   wherever                                                                                                                                                                                                                                the
        and indexing                                                                                                                                                                                                                                                                                 possible                                                                                                                                                                                                                                reference
        services) are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        collection.

        Since 2000, how Increased           Decrease            Decreased     Decreased by           Decreased:           Decreased           Decreased.           Increase       Decrease       Decreased          Reference Increased                               Decreased Decreased Decreased.
                                                                                                                                                                                                                                                 Increased Decreased. Material converted to online.                                          Decreased          Decreased Increased Decreased                               Decreased.         Decreased             Decreased.            Decreased      Decreased            Decrease                      Decreased Decreased Decreased. Decreased                             Decreased.     Decreased      Decreased         Decreased.          Decrease                           Increased
        has the size of the by 50           d by 1,000          . Reason:     approximately          3,000 titles.        by 20,500           Number: too          d by           d by           by 60%.            Collection by 1,600          by 1,177             . Reason: . Reason: Reason:                                            (amount            by 5,700            (number                                 Reason: (in        by 5,000              Reason:               . Reason:      by 3,000             d. Reason:                    by 50%.         by 2,320 Reason:       by 2,000                      Not able to    by 16,554.     . Reason:         Figure not          d. Reason:                         by 623
        printed open        volumes.        volumes.            More          1,230. However,        Reason:              volumes.            difficult to         2,272          approx         Reason:            size has volumes.            volumes.             Electronic deliberate Increased                                        not known).        volumes.            unknown).                               order)-            volumes.              Sorry, I am           online         volumes.             Space                         Reason:         volumes. Replacement volumes.                        provide        Reason:        Increased         available.          More                               volumes.
        access Reference                    Reason:             online.       a shelf count          Move to              Reason:             estimate, but        volumes        6,500          Move to e-         remained                                          resource      weeding of availability and                              Reason:            Reason:             Reason:                                 distributed        Reason:               not able to           resources      Reason:              considerati                   Lack of use              by electronic Reason:                       figures, but   Move to multi- electronic        Reason:             online
        Collection                          Deselectio                        indicates it is        online               Subscription        guess 30%.           .              volumes.       reference.         relatively                                        availability. materials    use of                                      proliferatio       Collection          Weeding                                 (online)           Major                 give these                           Collection           ons and a                     (print), online          sources, esp. Rationalisa                   reduction      disciplinary   reference.        Increase in         such as
        changed?                            n due to                          closer to 60%.         resources            s to                Reason:                             Reason:                           static                                                          where        electronic                                  n of titles        and space           and online                              access; easier     weed,                 figures                              maintenan            need to                       resources                databases,    tion and                      has been       online                           digital             Encyclopa
                                            lack of                           Reason:                and ready            electronic          Availability of                     Developm                          between                                                         available    resources,                                  available          rationalisati       and web                                 to maintain        removed               without                              ce and               keep the                      and services             and re-       reassessm                     substantial    resources as                     resources.          edia
                                            usage and                         Electronic             reference            reference           more online                         ent of                            2000 and                                                        electronical including                                   electronical       on. Most            resources                               currency;          indexes               further                              weeding.             collection                    more                     evaluation of ent of                        due to         well as the                                          Britannica,
                                            duplication                       availability;          collections.         items--             resources and                       electronic                        2006.                                                           ly.          Google                                      ly.                'not for            available.                              reducing shelf     available             analysis. Is it                                           current &                     accessible               need for      collection.                   client         relegation of                                        ABS,
                                            with more                         conversion to                               changing            library policy to                   resources                                                                                         Emphasis sources.                                                           loan'                                                       space.             online.               sufficient                                                relevent.                     across                   reference-                                  preference     print                                                Standards
                                            heavily                           loanable status.                            role and            purchase online                     .                                                                                                 on up-to-                                                                   material                                                                       Additionally          detail to                                                                               multiple                 type access.                                for online     reference
                                            used                                                                          usage of the        resources                                                                                                                             date                                                                        relocated                                                                      transferred           report that                                                                             campuses,                Also                                        resources      works to the
                                            electronic                                                                    Reference           wherever                                                                                                                              resources                                                                   to the                                                                         a lot to              printed                                                                                 better                   refurbishmen                                and the        main
                                            reference                                                                     Collection in       possible.                                                                                                                             in                                                                          general                                                                        Stack.                Reference                                                                               access for               t changing                                  need to        collection.
                                            resources.                                                                    an online                                                                                                                                                 reference                                                                   collection.                                                                                          Collections                                                                             students in a            priorities.                                 use the
                                                                                                                          environrmen                                                                                                                                               collection.                                                                                                                                                                      are                                                                                     24x7 world,                                                          space for
                                                                                                                          t.                                                                                                                                                        Locate                                                                                                                                                                           significantly                                                                           currency--we                                                         an
                                                                                                                                                                                                                                                                                    research                                                                                                                                                                         smaller.                                                                                have stated                                                          expanded
                                                                                                                                                                                                                                                                                    materials in                                                                                                                                                                     UNSW                                                                                    preference                                                           Learning
                                                                                                                                                                                                                                                                                    general                                                                                                                                                                          Library                                                                                 for purchase                                                         Commons.
                                                                                                                                                                                                                                                                                    collection                                                                                                                                                                       maintains                                                                               of online
                                                                                                                                                                                                                                                                                    (where non-                                                                                                                                                                      subscriptions                                                                           resources.
                                                                                                                                                                                                                                                                                    periodicals                                                                                                                                                                      to a wide
                                                                                                                                                                                                                                                                                    available                                                                                                                                                                        range of e-
                                                                                                                                                                                                                                                                                    for loan).                                                                                                                                                                       reference
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     mat


Support to Remote and
Distance Students
        Does your library     No            No                  No            Yes: Access            Yes:                 No                  Yes: Document No                    Yes.           Yes: Off           Yes: Off    Yes: Off         No            No                 Yes:               No- All      Yes: Liaison               No                 No                Yes:               Yes:         No                           No                    Yes: Each of No                      Yes:                 No            Yes: We         Yes: Access          Yes:         Yes: Flexible No                   No             Yes:        No                   Yes. Name No                                           No
        have a librarian                                                      Services               Remote                                   Delivery                            Name of        Campus             Campus      Campus                                            Services           librarians   Librarian                                                       Remote             Informatio                                                      the Special                          Distance                           have            and Enquiry          Coordinato   Library                                           Regional                         of
        dedicated to                                                          Coordinator            Services                                 Librarian                           Remote/        Services           Liaison     Liaison                                           for Off            have         (External)                                                      Student            n Librarian:                                                    Libraries has                        Education                          nominated       Librarian,           r, Off-      Services.                                         Coordinator                      Remote/Di
        supporting                                                                                   Librarian x                                                                  Distance:      Librarian          Librarian   Librarian                                         Campus             subject                                                                      Library            Internation                                                     a nominated                          Support                            liaison         Flexible             Campus       Mostly run by                                     for                              stance:
        students studying                                                                            2.5                                                                          Flexible                                                                                        Students           responsibili                                                                 Service            al Student                                                      Off Campus                                                              librarians as   Information          and          library                                           Undergradua                      Remote
        in remote or                                                                                                                                                              Delivery                                                                                                           ty and                                                                                          Support                                                         Student                                                                 contacts for    Service (FIS)        Document     technician                                        tes                              Services
        distance mode?                                                                                                                                                            Library                                                                                                            provide                                                                                                                                                         contact                                                                 different                            Delivery     with                                                                               Manager.
                                                                                                                                                                                  Service                                                                                                            support to                                                                                                                                                      Librarian.                                                              subject                              Services     supervision
                                                                                                                                                                                                                                                                                                     external                                                                                                                                                        These are                                                               areas. We                                         by Campus
                                                                                                                                                                                                                                                                                                     students                                                                                                                                                        liaison, not f/t                                                        also have a                                       Librarian.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     positions.                                                              Library
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Technician
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             who is
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             responsible
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             responding
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             to remote
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             requests for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             items from
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             collection.

Interlibrary loans and
document delivery
         Is the interlibrary No             Yes                 No            No                     No                   No                  No                   Yes            No             No                 No          No               No            No                 No                 No                No                    Yes                No                No                 Yes                    No                 No                    No                    No             No                   No            Yes             No                   No           Yes                 No             No             No                  No           No                  No                                 No
         loans and
         document delivery
         function in your
         library, part of the
         reference suite of

Mission or Statement of
Purpose
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       Does your          No            No                  No                                 No                   Yes                 No                    No         No             No                  No        No               Yes          No                No                No                No                   No              No               No                 No                    No                 No                    No                    No              No                  No         No                No                   No             Yes                 No            Yes           No                  No          See below.                                                No
       reference services
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Please include any                      We are                            CDU Reference        CSU has 5            In terms of         Client services                  There are      Please note                   Question 2:      Question     Distance                            In the            QUT is about         Practice                                                                  The delivery       For                                         Some of                                        Point 3)          Re. Question         The            Re. 12: We                                                                      The Library                      Question 3, Generic      Sorry, can't
additional comments:                    about to                          services are         campus               staffing the        at Deakin are                    goals in       that Griffith                 This             2: This      education                           future it is      to develop a         varies a                                                                  and quality of     question 8 I                                the tasks                                      Three Level       8: We do not         structure of   have Liaison                                                                    has a                            Walking Tours: the       relate
                                        integrate                         split between 2      Libraries            Reference           delivered                        our            University                    number           number       support is                          likely that       vision               little                                                                    reference          have                                        are                                            8s required       distinguish          USQ            Guidelines                                                                      mission                          Library had Walking      HEWs to
                                        the                               teams:               plus 2               Service             through the                      strategic      Library has                   includes 3       includes 3   being                               Reference         statement for        amongst                                                                   services is        counted                                     handled                                        to assist on      between              Library is     but not                                                                         statement                        Tours then stopped as    NZ levels
                                        majority of                       Reference &          resource             Point: This         Library's                        plan that      had an                        IT staff who     IT staff     looked at as                        Services          Reference. I         the sites so                                                              managed by         Oxford Ref                                  jointly or in                                  desk. In our      online               somewhat       specifically                                                                    and each                         the University           of staffing.
                                        the                               Information          centres plus         service point       Liaison                          the            integrated                    handle the       who          part of our                         will              would be             I have tried                                                              our Academic       Online,                                     part with                                      organisation      reference            different.     for reference.                                                                  team has                         introduced Orientation   We have 8
                                        material in                       Services (RIS)       2 affiliated         is staffed by       program.                         reference      IT/reference                  JCU              handle the   managing                            become            grateful if you      to show                                                                   Services           Gale Virtual                                other Client                                   al structure      and other            Information    Re. 7: Will                                                                     Core                             Mentors who walked       EFTs at
                                        our                               which handles        partner              a Librarian         Liaison                          and other      model since                   Computer         JCU          change                              part of a         could let me         ideal and                                                                 Team, but the      Reference                                   Services                                       we have           online               Literacy &     send figures                                                                    Process                          the new students         Band 5, 1
                                        Reference                         first level          Libraries.           and a               Librarians                       services       1997. The                     Help Desk.       Computer     process.                            proposed          know which           what we                                                                   two-tier           Library, EB                                 staff and                                      interpreted       resources            Reference      if available.                                                                   documents.                       around the campus        at Band 6
                                        Collection                        queries via the      The size of          Library             perform a                        proceed        InfoServices                                   Help                                             Learning          libraries are        are                                                                       service is         Library                                     also our                                       reference         and services.        Services                                                                                                                        introducing them to      and 2 at
                                        into either                       service desk         these                Technician          range of                         from.          (Service                                       Desk.                                            Services          willing to share     working                                                                   provided by        each as 1.                                  Technical                                      service to        Question 11:         (ILRS)                                                                                                                          various services, then   Band 1
                                        the                               and delivers         campuses             during              professional                     There is       Desk team                                                                                       (this will        their work in        towards. I                                                                staff from all     Each has                                    Services                                       mean the          Interlibrary         staff are                                                                                                                       we started them again,   (lowest).
                                        General                           generic              vary                 business            duties,                          no             responsible                                                                                     include           this area so         cannot give                                                               Teams. The         multiple                                    team. Ref                                      provision of      Loans is part        responsibl                                                                                                                      as it was felt t
                                        Collection                        information          considerably         hours on            including                        specific       for the 1st                                                                                     staff from        that I can           exact                                                                     Associate          titles within                               collection                                     directional       of Access            e for
                                        or the                            literacy sessions    . The staff at       weekdays.           liaison, subject                 ‘reference     tier                                                                                            the               contact them.        figures on                                                                Librarian          them. I was                                 stats have                                     and               and Enquiry          information
                                        Serials                           and the Liaison      the smaller          The                 specialisation,                  ’ mission      resolution of                                                                                   Teaching &                             some                                                                      oversees all       not sure                                    not yet                                        reference         Services and         literacy
                                        Collection                        & Information        campuses             Librarians          information                      statement      all enquiries                                                                                   Learning                               HEW                                                                       reference          what was                                    been run                                       assistance        is seen as an        activities,
                                        to leave a                        Literacy Team        work across          are from the        literacy,                        .              that come                                                                                       Centre/Stu                             levels who                                                                operations         wanted and                                  following a                                    to our library    access issue-        liaison,
                                        very small                        (LILL) which han     sections with        Learning            collection                                      to                                                                                              dent                                   work the                                                                  except for         my figure is                                re-shelving                                    users.            -not a               research
                                        print                                                  fairly flexible      Services            development                                     Information                                                                                     Support).                              service                                                                   academic           quite                                       project.                                       Point 9)          reference            consultatio
                                        Reference                                              hours                section. The        and reference.                                  Services                                                                                                                               desks, as it                                                              liaison and        possibly too                                Will also                                      Reference         issue.               ns,
                                        Collection                                             dependent            Technicians                                                         division was                                                                                                                           varies                                                                    research           low. Whilst                                 need to                                        collection is     General:             information
                                        of about                                               on workload,         are based in                                                        established                                                                                                                            considerabl                                                               suppo              we do not                                   count                                          stable. We        UniSA                resources
                                        170                                                    absences,            another                                                             in 20                                                                                                                                  y. I have                                                                                    have one                                    online ref                                     have              underwent            managem
                                        volumes.                                               time o               section.                                                                                                                                                                                                   tried to                                                                                     designated                                  resources                                                                             ent and all
                                                                                                                                                                                                                                                                                                                               treat the                                                                                    libra                                       and supply                                                                            ILRS staff
                                                                                                                                                                                                                                                                                                                               Library as                                                                                                                               as                                                                                    spend sign
                                                                                                                                                                                                                                                                                                                               a whole ra

								
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