The Documentary New Zealand Trus by liwenting

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									       The Documentary New Zealand Trust
       PO Box 90943
       AMSC
       Auckland 1142
       New Zealand




 Report of                                                        April 11, 2010
 Recommendation
 The Documentary New Zealand Trust                        Version 1.1




Document:              Report of Recommendation       Company mentor:      Mr. D. Shanan


University:            Windesheim University,         Hereby declares to have read,
                       Zwolle, The Netherlands        understood, checked and approved
                                                      the full content of this report.
Education:             Business Information Science
                                                      Date: _ _ - _ _ - _ _ _ _
Period:                06-10-08 t/m 06-03-09
                                                      Place: ……………………………..
Relations manager : Mr. M.R. Portier
SLB:                   Ms. J. Wagenaar                Signature company mentor:


Client:                The Documentary New
                       Zealand Trust                  …………………………………………………….
Company mentor:        Mr. D. Shanan                  Signature student:
Co-director:           Mr. A. Lee
Author:                Mr. J.P.F. Luesken
Student nr.:           309264                         …………………………………………………….
Report of Recommendation


                                          Author: Erik Luesken
                     Optimization of information management




                                               Page 2 of 22
                                          Report of Recommendation


                                                                                             Author: Erik Luesken
                                                                        Optimization of information management



Table of Contents

1         Introduction ....................................................................................... 5

    1.1      Purpose and objective ......................................................................... 5
    1.2      Intended Audience and Reading Suggestions .......................................... 5

2         Strategies ........................................................................................... 6

    2.1      Selection strategy ............................................................................... 6
     2.1.1      Project Research ............................................................................. 7
     2.1.2      Long list ......................................................................................... 7
     2.1.3      Shortlist ......................................................................................... 7
    2.2      Negotiation strategy ............................................................................ 9

3         Finals ............................................................................................... 10

    3.1      Short list finals ................................................................................. 10
    3.2      Finals Benchmark Matrix .................................................................... 14

4         Recommendation ............................................................................. 19

    4.1      Advised software .............................................................................. 19
    4.2      Recommendation for future project actions .......................................... 20

5         About the author .............................................................................. 21

6         Sources ............................................................................................ 22




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                                                                                     Author: Erik Luesken
                                                                Optimization of information management



Tables

Table 2.1 Survey of the software selection phases ................................................6

Table 3.1 Table of Benchmark Finalists ............................................................. 10

Table 3.2 Table of Impression Finalist ............................................................... 10

Table 3.3 Benchmark Matrix of shortlist finalists ................................................. 18




Version history
Period of          Versions            Change & Reason                                    Paragraphs
change                                                                                    affected
                   1.0                 Starting version
                   1.1                 Removed the empty attachment as it                 7.1
                                       is already attached to the
                                       requirements report.
                                       Fixed the lay-out of the sources.                  6
                                       Made some grammatical corrections.




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                                    Report of Recommendation


                                                                              Author: Erik Luesken
                                                         Optimization of information management




1       Introduction

1.1 Purpose and objective
This report will give a supported recommendation coming from a long-/short list and
testing. It will show:
        The long list consisting possible software which meet the main requirements
         of the Trust.
        The short list which will show a maximum of five applications/databases which
         surely meet the requirements. Also they will either be very simple to use or
         offer many functionalities which are or could be useful for the Trust in a
         current or future sense.
        Test report of the short list software, giving a good overview about the
         options that the software offers.
        A recommendation of which software I would recommend and the reason why
         I am recommending it.



1.2 Intended Audience and Reading Suggestions

This document is intended for Trust Co-Directors and Trust related external parties
as Dave Booth Associates.


Chapter introductions
Chapter 2: a definition of the strategies used for selection, evaluation and
negotiation.
Chapter 3: contains the shortlist finals
Chapter 4: has my recommendation
Chapter 5: is about the author of the recommendation
Chapter 6: contains the sources used to get to the recommendation




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                                                                        Optimization of information management




2 Strategies
This chapter discusses the selection strategy, which will tell more about the strategy
used to select scope and select software for the shortlist, and negotiation strategies;
which will explain more about negotiating with suppliers.
Detailed information about the implementation strategies can be obtained from
chapter 2 of the Implementation Plan (DOCNZ_ImplementationPlan_Erik
Luesken_v1.0.doc).


2.1 Selection strategy

For the scoping and selection process I have used the method of Software Selection
in phases. This method was taught to me during a Software Selection class at the
Windesheim University. Unfortunately it is unknown to me at this stage which
literature was used during these classes.
The method is a strategy to run the project in an organized and efficient way as it
provides different phases with different activities each. This provides the project
management with a total picture of what needs to be done plus a good
understanding of what each phase of the project will accomplish.
The phases with activities of the Software Selection method are as follows:

                  text


        Project Research                                  Longlist                                       Shortlist

                                         Scoping appropriate software(companies)
                                         Scoping appropriate software(companies) within
          Process Research                                                                Evaluate the functionalities of the software
                                                       the current market
                                                  within the current market

                                              Request for Software(company)
   Discussing the different processes                                                                 Evaluate the price
                                                        Information

                                            Having conference calls with software
   User Requirements Questionnaire                                                                 Evaluate the impression
                                                         companies


       Discussions and meetings


      Draft Requirements Report


     Discussing the Requirements



Table 2.1 Survey of the software selection phases




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                                                                          Author: Erik Luesken
                                                     Optimization of information management




2.1.1 Project Research

The Project Research phase is meant to provide a basic understanding of the
organization. The Process Research was executed after creating the Plan of Action,
which provided a basic understanding of the organization and it‟s needs. The Process
Research provided information about the organizations operational and tactical
processes. These processes can be found in the Requirements Report
(DOCNZ_ReqReport_Erik Luesken_v1.1.doc). After this the processes were discussed
with the DOCNZ staff and management. After becoming to a good understanding
about the organization and the processes within the organization, a User
Requirements Questionnaire has been handed out the DOCNZ staff and
management. The results of this questionnaire have been included in the
Requirements Report (DOCNZ_ReqReport_Erik Luesken_v1.1.doc). After the
previous steps a draft was made of the requirements and was then discussed with
the Co-directors, interns and volunteers working at DOCNZ. The discussions about
these requirements and the draft were input for the requirements report, which was
discussed and adjusted where needed. This resulted in the Requirements Report
mentioned above, providing the input for selecting Software.


2.1.2 Long list

Now the requirements were available I started scoping for Software Companies,
which could provide the Trust with the appropriate software that could support their
needs and would meet (most of) the requirements. The scoping phase was done
within the current world market, focussing on New Zealand and Australia. This
resulted in a list of Software companies, which were then contacted with a request
for software information which included a software information questionnaire. This
request resulted in a few conference calls with different companies and a few filled in
software information questionnaires. Since not many companies replied, this report
of recommendation is based on the software companies that did reply.


2.1.3 Shortlist

The software information that was returned to us was the input for the shortlist. The
shortlist was created by using a Benchmark Matrix. This Benchmark Matrix made it


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                                                           Optimization of information management



possible to benchmark the software. This Matrix allowed me to compare the
software, giving points to each software functionalities compared to the
requirements. The maximum amount of points available for the functionalities,
interface, quality attributes and pricing is 352 points.
The points given were from zero to four, depending on how the functionalities of the
software would meet the requirements of DOCNZ.


       0.   Is not available;
       1.   Is not available, but can be realized;
       2.   Is available, but is missing features;
       3.   Is available;
       4.   Is available with extra features.


As DOCNZ is a non for profit organization and the price of the software is also very
important, pricing is also included in the benchmark Matrix. To benchmark the
pricing of the software, the points given out for the functionalities, interface and
quality attributes was counted and the pricing is worth a maximum of 10% of that
amount. Which was 32 points maximum for the lowest pricing. The points are halved
as the pricing enters a higher level.
The points given for pricing are:


       2.   100.000 NZD or more;
       4.   Between 50.000 NZD and 100.000 NZD;
       8.   Between 10.000 NZD and 50.000 NZD;
       16. Between 501 NZD and 10.000 NZD;
       32. 500 NZD or less.


Benchmarking the software resulted in 4 software packages with the highest scores.
The top 4 software packages are the ones shown on the shortlist.


The final consideration of the Selection Strategy is evaluating the different
impressions of each Software Company. If one of the long list candidates appeared
to be a good partner for DOCNZ, their software (if still meeting a lot of the
requirements) will be also part of the shortlist finals.


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                                                                           Author: Erik Luesken
                                                      Optimization of information management



2.2 Negotiation strategy

The details of the negotiation strategy are being discussed in paragraph 2.4:
„Acquisition Process‟ of the Implementation Plan (DOCNZ_ImplementationPlan_Erik
Luesken_v1.0.doc). The main objectives during the negotiations strategy are to:
      Put the suppliers in a competitive position;
      Identify and negotiate all the costs regarding the software purchase;
      Be patient during the acquisition process;
      Make sure the contract is „future proof‟.


The style of negotiation recommended is the interest-based “principled negotiation”,
this negotiation style is somewhere in between hard competitive bargaining and soft
integrative bargaining. This because the east-western mixed culture in New Zealand




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                                                               Optimization of information management




3 Finals

3.1 Short list finals
The shortlist shows five candidates, coming from three categories.
        4 Benchmark Finalists
        1 Impression Finalist


Benchmark Finalists
Call sign                    Name                          Score                       Cost
     A         Mission                              257                      NZD 160.000
     B         Joomla!                              248                      NZD 500 (estimated)
     C         Symphony                             204                      unknown
     D         DotNetNuke                           201                      NZD 500 (estimated)
Table 3.1 Table of Benchmark Finalists



Impression Finalist
Call sign                    Name                           Score                      Cost
     E         OpenText                             119                       unknown
Table 3.2 Table of Impression Finalist



(Estimated costs are for development or module/plugin purchasing costs)




Software A
The Mission Event Management software gave a very good first impression with a
good looking, organized and clear website. Mission is covering almost all of the
requirements of DOCNZ, supporting the Sales, e-Commerce, Stock management,
Rent management, Distribution and Transport, Asset management, CRM, Project
management and Administration functionalities. Mission allows custom designs on
their software and they offer trainings for their clients.
The price on the other hand is as to be expected from advanced software, being
approximately NZ$ 160.000.




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                                                                           Author: Erik Luesken
                                                      Optimization of information management



Software B
Joomla! is a web-based open source CMS (Content Management System) project
based on the source programming language PHP. This programming language is well
known by most software developers.
Open Source means that the software is developed by a community all over the
world and is free to download for anyone who wishes to use it. The Joomla!
community offers support and pre-developed extensions, which can be paid or free
of charge. There are also companies who develop custom extensions, offer hosting
services and offer various levels of support. Joomla! offers a WEB2.0 ready content
management system that allows online Sales, CRM, e-Commerce, Project
management and Administration functionalities.
The biggest advantage of this software is that it is fully adjustable to the needs of
DOCNZ. This can be done my a programmer within the DOCNZ organisation (i.e. an
information sciences student or volunteer).


Software C
Symphony is an event management software package which has its focus on event
management (with for example online ticked purchase options, attendees
registration and accommodation), communications and marketing. The software is
web-based, user friendly and logically organized. Symphony also takes special
requirements of their clients into account and tailors their software if needed.


Symphony covers most of the requirements of DOCNZ, like sales, e-Commerce,
Project management and administration functionalities.
As Symphony is an Event Management application, it does not include CRM, which is
also one of the main requirements of DOCNZ.


At this stage we have not yet received a concrete quote for this software as DOCNZ
is still in negotiations about the amount of work that needs to be done.


Software D
DotNetNuke is an open source CMS (Content Management System) project based on
the source programming language VB.NET, one of Microsoft‟s standards. Since the
last two years DotNetNuke has split their product into a Professional edition and a


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                                                      Optimization of information management



Community edition. The Professional edition is a paid version, while the Community
edition is free to download once registered. DotNetNuke offers a WEB2.0 ready
content management system that allows online Sales, CRM, e-Commerce, Project
management and Administration functionalities. The biggest advantage of this
software is that it is fully adjustable to the needs of DOCNZ. This can be done my a
programmer within the DOCNZ organisation (i.e. an information sciences student or
volunteer).
The interface is, like the functionalities, adjustable. DotNetNuke offers extension
options like modules and templates. Besides being able to adjust existing extensions
(when allowed), extensions can also be created.
Open Source means that the software is developed by a community all over the
world, for anyone who wishes to use it. The DotNetNuke community offers support
and pre-developed extensions, which can be paid or free of charge. There are also
companies who develop custom extensions, offer hosting services and offer various
levels of support.


Software E
During the scoping process the consultants of OpenText showed interest and
devotion in a possible partnership between them and DOCNZ. Their website was the
first impression and looked promising. They organized several conference calls to
clarify our situation and to get a good understanding of DOCNZ. OpenText offers a
wide range of products which can be combined or left out, offering to tailor their
products to focus on the needs of DOCNZ. The product OpenText offers which is of
interest to DOCNZ, is the Open Text ECM suite with Document Management, Library
Management and Web Content Management.


OpenText offers Asset management software, but at this stage it looks like this
application offers advanced options that DOCNZ doesn‟t need and therefore it would
not be needed to purchase this application unless tailoring can be offered on this
application. The standard OpenText applications does not include CRM which is a
disadvantage of the software, but options here can still be discussed. OpenText does
not support Rent Management applications.




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                                                      Optimization of information management



The OpenText software offers the main Sales, Project Management and
Administration functionalities, meeting most of our requirements. The software
interface is user friendly and logically organized.


At this stage we have not yet received a concrete quote for this software as DOCNZ
is still in negotiations about the amount of work that needs to be done.




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                                                         Optimization of information management




3.2 Finals Benchmark Matrix

Below is the matrix of the five shortlist finalists showed.


REQ       Requirements                                                  A     B     C     D     E
CODE
3.1.      Sales                                                         24   24    17    11    12
3.1.3.1   Ability to register the sellers information.                   3    3     3     2     3
3.1.3.2   Ability to register the buyers information.                    3    3     3     2     2
3.1.3.3   Ability to register the sale information.                      3    3     3     2     2
3.1.3.4   Ability to analyze sale information and present it.            3    3     2     1     3
3.1.3.5   Capable of providing close interaction with other              3    3     2     1     2
          features.
3.1.3.6   Capable of making price adjustments per customer,              3    3     2     1     0
          product group, product and assortment.
3.1.3.7   Capable of supporting one time only products                   3    3     2     1     0
          (products which are not in the standard
          assortment).
3.1.3.8   Capable of signaling, if a one time only product is            3    3     0     1     0
          sold numerous times and advice to keep the product
          in the standard assortment.


3.2       e-Commerce                                                    27   24    26    21     6
3.2.3.1   Ability to support Online transaction processing.              3    3     3     3     0

3.2.3.2   Ability to support Domestic and international                  3    3     3     2     0
          Electronic funds transfer and various payment
          options.
3.2.3.3   Ability to support an online shop for tickets and              3    3     3     3     0
          vouchers.
3.2.3.4   Ability to provide order and shipment information to           3    2     3     2     0
          the business and consumer.
3.2.3.5   Support Electronic Data Interchange.                           3    3     3     2     3
3.2.3.6   Ability to provide information online and to give              3    3     3     3     2
          users the ability to change this information online.
3.2.3.7   Ability to share online information and contacts.              3    3     3     3     0
3.2.3.8   Ability to link contacts by interest and occupation.           3    1     2     1     0
3.2.3.9   Capability to provide close interaction with other             3    3     3     2     1
          features.


3.3       Stock                                                         12    6     5     6     0



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                                                        Optimization of information management



3.3.3.1   Ability to register stock articles.                           3    2     3     2     0
3.3.3.2   Ability to keep track of available stock of an article.       3    2     2     2     0
3.3.3.3   Ability to notify if an article exceeds the stock time        3    1     0     1     0
          limit.
3.3.3.4   Ability to notify if an article is low in amounts.            3    1     0     1     0


3.4       Rent                                                         12    5     3     4     0
3.4.3.1   Ability to automatically create a list of the screening       3    1     1     1     0
          committee members and allocate films to them in
          random order.
3.4.3.2   Ability to keep track of the distribution and returns         3    2     1     1     0
          of films.
3.4.3.3   Ability to automatically draft emails or letters for          3    1     1     1     0
          distribution and follow up purposes.
3.4.3.4   Ability to work with film evaluation details and              3    1     0     1     0
          organize screened films.


3.5       Distribution and Transport                                   12    6     0     4     0
3.5.3.1   Capability to have specific transport orders and the          3    2     0     1     0
          possibility to create a transport planning.
3.5.3.2   Capability to offer specific functionalities to establish     3    1     0     1     0
          the save stock and order level automatically, i.e.
          with help of season sale patterns.
3.5.3.3   Ability to track a current transport status.                  3    1     0     1     0
3.5.3.4   Ability to work together with the CRM system in               3    2     0     1     0
          order to keep track of which films are send in by
          which filmmaker/organization and to keep their
          postal address.


3.6       Fixed Assets                                                 9     3     0     3     0
3.6.3.1   Register and keep the material fixed assets.                  3    1     0     1     0
3.6.3.2   Register and keep life cycle payments.                        3    1     0     1     0
3.6.3.3   Register and keep the liquid assets.                          3    1     0     1     0


3.7       CRM                                                          20   18    15    11     0
3.7.3.1   Ability to store information about contacts including         3    4     2     3     0
          DOCNZ team members, screening committee
          members, film industry, governments, organizations
          and institutions.
3.7.3.2   Ability to connect film industry to their submitted           3    2     2     2     0
          films.


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                                                       Optimization of information management



3.7.3.3   Warn if a contact hasn‟t been contacted for longer           2    1     2     1     0
          than a certain period.
3.7.3.4   Ability to allow visitor reports to be registered within     3    2     2     1     0
          the system and plan visits within the system and
          connect to Microsoft Outlook and/or Mozilla
          Thunderbird.
3.7.3.5   Ability to register marketing actions and to send out        3    3     2     1     0
          mail towards an email list.
3.7.3.6   Have specific functionalities for a call centre and          3    3     2     1     0
          integrations with telephone systems.
3.7.3.7   Capability to register complaints.                           3    3     3     2     0


3.8       Project / Event management                                  10   14    19    10    10
3.8.3.1   Capability to provide close interaction with other           3    1     3     2     2
          features.
3.8.3.2   Ability to keep process diagrams and guidelines.             1    2     3     1     1
3.8.3.3   Ability to keep track of current projects and their          3    3     4     2     3
          activities.
3.8.3.4   Capability to keep track of things such as actors,           1    3     3     1     3
          benchmarks, milestones and completion dates.
3.8.3.5   Ability to store the goals of a project.                     1    3     3     2     1
3.8.3.6   Register/support costs, quality, communication,              1    2     3     2     0
          risks and other knowledge areas.


3.9       Administration                                              15   13    10    15    11
3.9.3.1   Capability to provide user and group administration          3    3     2     3     3
          (view and change) on helicopter view level and
          detailed view level (i.e. permissions).
3.9.3.2   Ability to provide close interaction with other              3    3     2     3     2
          features.
3.9.3.3   Capability to allow a system administrator to                3    3     2     3     3
          administrate all the other features.
3.9.3.4   Ability to provide the organization management of            3    2     2     3     1
          business intelligence.
3.9.3.5   Ability to provide the organization management with          3    2     2     3     2
          basic analytical options to analyze business
          information.


4.1       User Interface                                              12   12    12    10     8
4.1.1     Logically categorized                                        3    3     3     2     2
4.1.2     Standard design throughout the whole system                  3    3     3     3     3
4.1.3     Support other than English languages                         3    3     3     3     0



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                                                     Optimization of information management



4.1.4   User friendly                                                3    3     3     2     3


4.2     Hardware Interface                                          9     9     9     9     2
4.2.1   Available information on what hardware the system            3    3     3     3     0
        is built for
4.2.2   Available information on what other hardware the             3    3     3     3     0
        system can use
4.2.3   Usable on Intel Pentium IV, 1Ghz+ and 256Mb+                 3    3     3     3     2
        RAM.

4.3     Software Interface                                          15   15    14    15     9
4.3.1   Open structure, based on relational database                 3    3     2     3     0
4.3.2   Available information on   which databases the               3    3     3     3     3
        system can use
4.3.3   Available information on   if the system is 32bit or         3    3     3     3     3
        64bit based
4.3.4   Available information on   which operation system the        3    3     3     3     2
        system is built to use
4.3.5   Available information on   user/location restrictions        3    3     3     3     1


4.4     Communications Interface                                    12    6    11     4     8
4.4.1   Integration with Office application data                     3    1     2     1     1
4.4.2   User friendly report generator or a connection with          3    1     3     1     2
        report writer
4.4.3   Available information on outsource possibilities and         3    1     3     1     2
        recommendations
4.4.4   Ability to attach multimedia files                           3    3     3     1     3


5.1     Performance                                                 9     7     6     5     5
5.1.1   Ability to gather, keep and share contacts                   3    3     3     3     3
5.1.2   Ability to gather, keep and share documentary films          3    2     0     1     0
        in different codec‟s
5.1.3   Ability to gather, keep and share documentary                3    2     3     1     2
        information


5.2     Safety                                                      3     2     3     2     0
5.2.1   Save from virus/Trojan/hack attempts                         3    2     3     2     0


5.3     Security                                                    6     6     6     6     6



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                                                             Optimization of information management



5.3.1       Able to set permissions for users and user groups                3    3      3    3     3
5.3.2       Availability of functionalities, entities or occurrences         3    3      3    3     3
            for user or function groups


5.4         Software Quality                                                30   30     30   22    27
5.4.1       Meet Software quality attributes:
5.4.1.1                                                       Complete       3    3      3    2     3
5.4.1.2                                                           Tested     3    3      3    3     3
5.4.1.3                                                   User friendly      3    3      3    1     3
5.4.1.4                                                      Consistent      3    3      3    2     3
5.4.1.5                                                        Feasible      3    3      3    2     3
5.4.1.6                                                       Verifiable     3    3      3    2     2
5.4.1.7                                                         Reliable     3    3      3    2     2
5.4.1.8                                                            Save      3    3      3    2     3
5.4.1.9                                                    Documented        3    3      3    3     3
5.4.1.10                                   Meeting the set requirements      3    3      3    3     2


6.          Other                                                           20    48    18   43    15
6.1         English documentation and on-line help facilities.               3    3      3    3     3
6.2         Options to upload and download data for further                  3    3      3    3     2
            analysis.
6.3         Short implementation time.                                       3    2      3    1     2
6.4         Good analytical options, which can be used in a user             3    2      3    1     3
            friendly interface.
6.5         Ability to find the logistic transaction when looking            3    3      3    1     2
            at the financial transaction and vice versa.
6.6         Ability to zoom in from a high abstraction level to a            3    3      3    2     3
            detailed level.
            Pricing                                                          2    32         32


            TOTAL SCORE:                                                   257 248 204 201 119
Table 3.3 Benchmark Matrix of shortlist finalists




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                                                     Optimization of information management




4 Recommendation
In this chapter you will find my recommendations of which software system can help
the Documentary New Zealand Trust to improve their information management.
This recommendation is based on the shortlist candidates that were the top4 scoring
software in the benchmarking process and the software which gave me the best
impression.


4.1 Advised software

As DOCNZ is a non for profit organization, receiving an income from funding, box
office and sponsoring, it does not have a huge budged. But since it has been
discussed with the DOCNZ board members, that when the recommended software
would cost money to purchase, it could be possible to find resources for this.
For this reason I recommend two different kinds of software.


After the benchmarking process and selecting the top 5 in the shortlist, I would like
to recommend a purchasable software which is not cheap, but will support the
operational and possibly also tactical processes of the DOCNZ Trust the most. This
software is the Mission Event Management software (software A).


The Mission Event Management software offers support for nearly all the
requirements and Mission Event software also offers training, service & support,
hosting services and updates at no extra cost. Mission Event software gave a good
impression with their website and the way they answered the request for software
information questionnaire. This software is ready to purchase, implement and use,
while Mission Event software is open for customization.


I am positive that Mission Event software will be a valuable partner for DOCNZ and I
would like to recommend Mission Event software to be involved in the negotiations.


The software company that gave me the best impression during the scoping process
and was eager to communicate, understand the DOCNZ Trust organization and was
eager to provide us with information, was OpenText. Since communication is still



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                                Report of Recommendation


                                                                           Author: Erik Luesken
                                                      Optimization of information management



pending with OpenText, I would like to advise to keep OpenText as a credible
competitive during the negotiations process. This way the DOCNZ Trust can find out
what OpenText can offer the Trust and can also learn from them.


The free of charge software that I would recommend is the open source Content
Management System called Joomla! (software B). This software is free to download
and free to use, offers a lot of functionalities which can be found in the extensions in
the Joomla! Community. Although some of the extensions are developed by
companies and therefore require purchasing, they can also be developed within the
Trust. Since the Trust makes a lot of use of interns and volunteers, they could search
for a software developer (intern or volunteer) who is willing to help the Trust in
developing and customizing the Joomla! software to the Trusts needs.


Joomla! will require the most time in customizing and implementing, but is also the
cheapest option. I therefore would also like to recommend Joomla! CMS as a
valuable consideration for the Documentary New Zealand Trust.



4.2 Recommendation for future project actions
After my graduation internship period at the Documentary New Zealand Trust, I have
provided the Trust with a Plan of Action, a Requirements report, a Recommendations
report and an Implementation Plan. The choice for software however is discussed
with the DOCNZ board members, concluding that it would be best for the Trust not to
rush this project to an end, but to proceed on with the negotiation process.


The whole project is due late 2009, including the implementation of the software and
training of the DOCNZ staff.


To provide continuity on this project, I have been discussing my project and actions
with a volunteer, living in Auckland, to provide future interns with not only a base of
documentation on this project, but also with a person close to the organization who
they can talk to.




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                              Report of Recommendation


                                                                         Author: Erik Luesken
                                                    Optimization of information management




5 About the author
Erik Luesken is a bachelor degree student in the school of Business Information
Sciences at the Windesheim University in the Netherlands. He learned from the
experiences, working on projects at diverse companies and organizations like:
iFormation BV, A&T Communications, Compatible Computer Solutions, Business
Badminton Network, Sport Unlimited and the Isala Clinics.




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                               Report of Recommendation


                                                                          Author: Erik Luesken
                                                     Optimization of information management




6 Sources


In this chapter I will show the sources that I have used to get to this document. I
have used these sources for research on various matters concerning the
recommendations report.


   1. Pakketselectie: de begin- en de eindfase uitgelicht, KPMG (2002) (dutch)
       http://www.kpmg.nl/%5CDocs/Corporate_Site/IRM/Pakketselectie_begin_ein
       dfase.pdf
   2. Negotiation Strategies, Heidi Burgess (2004)
       http://www.beyondintractability.org/essay/negotiation_strategies/
   3. Culture-Based Negotiation Styles, Michelle LeBaron (2003)
       http://www.beyondintractability.org/essay/culture_negotiation/
   4. Principled Negotiation, Conflict Research Consortium, University of Colorado,
       USA (1998)
       http://www.colorado.edu/conflict/peace/treatment/pricneg.htm
   5. Negotiating Software Contracts, SM Thacker & Associates (2000)
       http://www.smthacker.co.uk/negotiating_software_contracts.htm
   6. Negotiation Strategy: Planning Is Critical, Cathy Cronin-Harris
       http://www.nysscpa.org/cpajournal/2004/1204/essentials/p44.htm




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