winter 2004 inspirationalminds the quarterly magazine for mental health matters Helpline sent to Coventry Our successful telephone helpline has been indications are that it’s proving successful. Director of commissioned by Coventry PCT Mental Health Services Mental Health for Coventry, Colin Merker, wrote a letter to to deliver a 24-hours a day, seven days a week service MHM thanking staff for getting it up and running very to people living in the Midlands city. quickly and saying how well it’s going. The extension of the service outside the North East John added: “Thanks go to Sheila Maughan, Helpline for the first time has come about through MHM’s Service Manager and her team for all their hard work and growing reputation in the mental health field. efforts to make the service operational in Coventry less than Helpline staff have a directory of all the services on seven weeks after the first approach was made to MHM the ground, so the service can be linked into local thanks go to Mark Graham, Development worker for his NHS provision in Coventry. support.” MHM Executive Director of Modernisation, John Staff who man the line have all had mental health Smith, explained: “They approached us because of experience and counselling training. our reputation and we managed to get the service Though the majority of callers are mental health service up and running within seven weeks. The people of users, people who are not already using primary care Coventry will be treated as if the helpline is actually services and are suffering from anxiety, depression and in the city.” bereavement, also ring up for help. The helpline is open The Coventry extension came on stream at the throughout the evening and at weekends when other end of September, but though it’s early days, services are closed. Coventry: 0800 616171 24 hrs 7 days Newcastle: 0845 6012457 Minicom: 01642 356847 North Tyneside: 0845 6012458 Durham: 0800 0857027 South Tyneside: 0800 0851719 Gateshead: 0800 0851718 Redcar and Cleveland: 0800 0520658 Sunderland: 0800 0130626 Hartlepool: 0845 0457110 Stockton: 0800 0527349 MHM Residents: 0800 0851720 Middlesbrough: 0800 0527350 5pm-9am 24hrs at Weekends 6pm-6am 7 days a week THE SANCTUARY PROJECT AWARDED 4 STAR STATUS Sanctuary - our service providing therapy beacon status. The feedback received from the and support to refugees living in the Nortn East consultants stated that:”To gain a beacon status in was recently awarded 4 star status by a Home the next assessment would require only marginal Office evaluation for its work in the region. improvement and gaining 4 stars is an achievemnt The Sanctuary Project was assessed by a in itself.” research organization subcontracted by the Home Office to carry out an evaluation of The project is at the present time looking at projects funded under the Home Office sources of further funding to continue this successful Refugee Integration Challenge Fund 2003 - pilot past its funding period that comes to an end in 2004. The project was assessed against five criteria February 2005. inside this issue: and indicators of relevance, efficiency, effectiveness, Zuzana Bubenikova, Project Coordinator said “We IIP Award Renewed 2 outcomes and sustainability. Improving Services in St Helens 3 are delighted that our work has been recognised. The rating system follows similar approaches This is a much needed service and we hope that Tempo2 Makes Headlines 4 adopted by health authorities, social services and Celebrating World Mental Health Day 5 many more people will benefit from it in the future. housing directorates in England, Wales and New MHM Department 6/7 Scotland. We are determined to find new sources of funding to Barrow Woods Busier Than Ever 8 The assessor’s comments about the service were: make this happen Modernisation Bulletin 9 If you would like an further information regarding “A well run project that faced and overcame several NUPAC News 10 unforeseeable difficulties and provides an efficient, the project and services provided, please contact Autumn Weekend in Windermere 11 professional service”. The project was only two Zuzana Bubenikova on 01642 352 689 or Cooking Up More Business 12 points way from gaining 5 stars and therefore a alternatively on 07788635533. mental health matters - a company limited by guarantee. registered charity no. 514829. registered in england no. 1786914 mental health matters IIP AWARD RENEWED We are proud to announce that MHM’s IIP status has been maintained following our recent assessment for renewal. Commenting at the Staff Conference, Carolyn Steel, Director of Thanks for Donation the NIHME East Midland Development Centre said: “Having read MHM’s IIP report I can honestly say its one of the best I’ve ever seen”. Thanks go to Laura Gettings, a Chief Executive Ian Grant added “On behalf of the Chair and supporter of MHM, who kindly Trustees, I would like to thank Sonia McGough and her team for donated her sponsorship money after their huge effort which has resulted in our Achieving IIP for a completing the Great North Run. second time. STAFF CHANGES MHM has recently welcomed a new Deputy He has also worked for Manchester Enterprises Director of Employment and Community Support (formerly Manchester TEC), managing a number of to the organisation. community based employment centres, offering David Robinson has taken up the new post that employment and training support to adults in combines Employment with Community Support Services. disadvantaged areas of the city, many of whom David is responsible for overseeing all had a variety of barriers to accessing employment employment focused projects in the north of and / or training. Barry Hastings has also joined the England, with shared responsibility for community staff team recently as Senior Finance Officer. Barry support focused services. describes his new job as “an all round financial He said: “I’ve really enjoyed my first few weeks role”, working with our projects and speaking to with MHM. I’m very impressed with the funders. “It’s going well,” he said. enthusiasm and commitment of the staff I’ve met so Employment Services Co-ordinator, Colin far, I’m looking forward to helping to further Branthwaite, has extended his remit to cover South strengthen and develop our employment and Tyneside and Sunderland in addition to Newcastle community support services.” and Gateshead. He’s now responsible for four of David Robinson In his career to date, he has worked in a variety our cafes – the Oasis in Newcastle, the Connect at Gateshead, Coffee Life in South Shields and the Helpline as a Support Worker and became of roles and brings experience from both the Service Co-ordinator with the Helpline before being private and public sectors. He previously worked in @thatcaff in Sunderland, as well as care managing our Employment Coaches. appointed Deputy Director for Community Services East Durham as a Business Broker, getting in 2002. businesses involved in the regeneration of the area Kerry Robinson left MHM after nine years to join as part of a national Government funded pilot Mental Health Care. She started as a housing project. Support Worker in 1995, was then with THE ‘STARS’ OF REFLECTIONS A winning art design of Reflections member, Patrick Hartigan, has now been transferred into mosaic tiles to brighten a rear yard wall at the Darlington centre. The work was completed by the men’s group at the centre after Patrick won the art competition with his bold interpretation of the solar system. Senior Support Worker, Christine Penketh, said the months of hard work have now paid off. “Not only was it fantastic to see everyone working together on the mosaic, but it has now created new ideas for the rest of the wall,” she explained. Patrick had an appropriate plaque put at the bottom of the mosaic, Above: which reads: ‘We are all stars’. Patrick with his finished mosiac 2 WITCHES AND WORKSHOPS Celebrating Sucess at the Staff Conference Fun and thought provoking activities marked the Henderson (Administrator). with their enthusiasm and participation.” MHM Staff Conference 2004. Addresses were given by Chief Executive, Ian The evening party, including dinner, a raffle and The theme of the event held in Chester-le-Street Grant, on values and beliefs, Elaine on Investors in live band Jimmy Two Times, was on a Halloween on October 22 was Celebrating Success. People, John Smith, Executive Director of theme that encouraged participants to get dressed Deputy Director Corporate Services Sonia Modernisation, on the future of MHM and Carolyn up. Amongst attendees were the Grim Reaper McGough co-ordinated the event along with Steele of the National Institute of Mental Health in himself, Count and Countess Dracula, A Little Devil Antoinette Freeman Danby England spoke on the future of mental health in the or Three, Witches and a Couple of Pumpkins. and Elaine Harrison voluntary sector sector. Carolyn Steele, Director of (Training and The day’s activities included audio-visual NIHME East Midlands Development Team) presentations (produced by Mark Owens, Co- Development Centre, said: and Hazel ordinator of Jarrow Pop – In), video diaries, group “The conference was a activities and afternoon workshops, including great success and relaxation techniques, music, art, service showed the outstanding user success stories, mental health in the commitment and drive of prison service and knowledge the staff and managers Ian Grant management. at MHM. The Celebrating Sonia, said: “The aim of the day was to Success theme couldn’t recognise the valuable contribution our have been more staff make to the organisation, to reflect appropriate” on good practice and achievements made within our services and perhaps most importantly, to give staff from across the organisation the opportunity to network with each other. Feedback has been extremely positive and everyone who attended the day, made it a huge success, Sonia McGough BELFORD CENTRE TAKES TO THE ROAD AGAIN MHM TAKES LEAD IN IMPROVING SERVICES IN ST HELENS MHM has been given lead mid-November to begin responsibility to bring about mapping out the services we much needed changes to the want to get to them.” way employment and daytime The target date for mental health services in St transferring the services from Helens operate. the statutory sector to MHM The organisation will be and its partners is next October, working in partnership with the Our Northern Causeway centre at over, sometimes just taking members out but John said that the project Belford is roadworthy again since taking for a bar lunch,” explained Support Worker NHS, Social Services, MIND, would be gradually brought on delivery of a new 17-seater mini-bus this at the centre, Margaret Jeffrey. Making Space and several line over the coming months. autumn, bought with the help of donations “Unfortunately, after the accident, the other voluntary and community from former service users. Our Development Consultant, insurance company decided the bus sector partners in the exciting Service users from the centre enjoy Guy Howland, is working on the would cost too much to repair. However, new enterprise.. going horse-riding, ten-pin bowling and to project along with the central we did manage to hire a bus from an The link with the North West all sorts of venues. But, an accident earlier Management Team outward bound centre nearby. They have has come about through our in the year, when another driver crashed “The employment and day into their bus, put the brakes on their been very kind to us, but when they’ve new Executive Director of services in St Helens are fairly activities to for a while. been using their bus, it’s been difficult, so Modernisation, John Smith, This traditional and don’t necessarily “We’ve always had a bus and we go all it’s great to have our own wheels again.” is the first time that MHM has been given responsibility for the focus on getting people back co-ordination of other agencies. The process towards re- into work and training,” said John. He added that once Dream Comes True for Vicky they’ve been re-designed by A dream was fulfilled at Barrow Woods when former service user, Vicky Carroll, designing the way day-time MHM and its partners, they progressed to become a paid employee of MHM. mental health services in St Vicky advanced through the BEL Project at Bristol, then came back as a volunteer after Helens are provided is already should greatly benefit service completing it. Now, she’s covering maternity leave for Linda Powell, a traditional underway. John explained: “The users in the St Helens area. woodland craft worker who has been running the basket weaving course. Vicky will be first meeting with stakeholders Look out for further updates covering for Linda for the next six months. has already taken place and a on this story in the next edition Project Manager at Barrow, Ross Michael, said: “It’s always been a dream of ours to be further meeting is planned for of Inspirational Minds. able to offer paid work to former service users and with Vicky, this dream has come true.” 3 TEMPO2 MAKES HEADLINES Our Tempo2 project, which provides voluntary work, for people who don’t a range of employment and training want to go straight into paid opportunities for mental health service employment. users across Birmingham and Solihull, Jamie told the Evening Mail: “T2 is for recently made the front page of the jobs section in the Birmingham unemployed people aged 18 – 65 with Evening Mail. a diagnosed mental health problem The MHM partnership project has who currently live in Birmingham and helped 15 people into full-time work Solihull. We ensure that all clients are and four into part time jobs since its at the recovery stage of their mental launch with JobCentre Plus funding health issues or are developing last year – a record that Team Leader, strategies for managing them. Jamie Crew, thought was worth shouting about. “We approached the “We look at people’s interests, Evening Mail to ask if they’d like to ambitions and strengths to help them feature us,” explained Jamie. “We decide their vocational goals and then wanted to improve the referral rate plan the necessary steps to achieve and a number of people have come to them. We aim to be a client led service see us as a result of the article. We and work with the wider community to were very pleased with the page lead we got on the first of the Thursday job educate and eradicate the stigma pages.” surrounding mental health.” Reporter, Cath Hendrick, explained The project, which ran as Tempo for a how Tempo2 helps people access long time before MHM took it over two training and sort out work experience years ago, has also made a recent placements in the areas they want to link with the Prison Service. A local work in, while the staff team also resettlement department manager advises on CV writing, application form filling and interview techniques, made contact to see how ex-prisoners as well as helping with alternatives, with mental ill health might be Picture Above: Tempo2 Team Leader, Jamie Crew, pictured with Daniella such as further education and referred for help after their release. T’Arna, Debbie Mills, Robin Shepherd, Michael Williams, Ed Somerville, Michael Preece and Kath Gleeson from the project. Self Harm Reflections Support Group Members Take at the Grange Service users at the Grange on to the Road Teesside have been helping to raise awareness about surrounding self harm. issues Not only did they take the initiative in asking staff if they could start a self harm support group, but one member was interviewed by local paper The Evening Gazette and an article was published on the subject. Area Coordinator, Lisa Cole, explained: “Service users felt forming a support group was an important way to help people deal with this issue. Staff supported it and provided a member to help facilitate it. The group now meets every week and members find it’s really useful.” Staff are now seeking funding to support the group further and spread the membership to people Graphic by Marie Caven. living in Redcar and Cleveland. individuals to know that they are not “The group creates a very safe alone in dealing with this issue and place to talk about a very sensitive for people to find alternative coping issue,” added Lisa. “It’s important for strategies.” SISTER POP-IN STARTS IN HEBBURN A Hebburn Pop-In facility started in October at the South Tyneside town’s Reflections’ members in Darlington staged their own version of a mini fun community centre in Argyll Street. run one hot day in August. The new initiative on Tuesdays has come together as a partnership And, as a group, the sporting runners, including five members and four project between Mental Health Matters, South Tyneside Council and MHIST staff, managed to raise £307 for the centre. Though it was tiring because of (Mental Health in South Tyneside) and is a sister project to the already well- the hot weather, everyone managed to complete the two kilometre fun run established and popular, Jarrow Pop-In. around Darlington town centre and received a medal to mark their effort. 4 4 CELEBRATING WORLD MENTAL HEALTH DAY World Mental Health Day at the beginning of October was encouraging people to look at mental health in a more positive way. Centre on October 9. The Team Leaders of Tempo2 and celebrated all over the country to Information Worker, Keith Metcalf, Workability, Jamie Crew and Liam raise awareness of mental health. said: “Hundreds of people were there Coyle, respectively, gave out Inspirational Minds dropped in on and it was a really lovely day. Some information about our four some of the celebrations at the people got caught up in it because employment projects in the city projects… they were walking the dog or taking (including HERBS and the Park Lane Launchpad members and friends their kids for a Sunday trip to the park. Garden Centre) and talked to got a bird’s eye view of Newcastle “People with mental health shoppers. four times over at their event to problems felt appreciated and part of “Our stall was one of a collection of celebrate World Mental Health Day. the wider community while people stalls at the all-day event,” explained A group from the user led project, with no knowledge of mental health Jamie. “We got a good response from including health service staff and hopefully came away with a people wanting to know more service users, climbed Newcastle’s positive experience of about the services and four tallest buildings on October 9. service users and mental health. They went to the top of the Civic facilities there to “It was a Centre, Grey’s Monument, St Nicholas help them.” worthwhile Cathedral and the Castle Keep to O u r exercise and raise awareness of the event. Gateshead provided a The ‘climbers’ also got sponsorship b a s e d g o o d before the day and were expecting to Connect opportunity raise up to £500 for the anti-stigma C a f é for us to work, based at St Nicholas Hospital. provided network Hundreds of people got involved in catering with the the celebrations at Saltwell Park in for the o t h e r the budding singers showed off their Gateshead on October 10. The event event in m e n t a l skills in the karaoke session that was organised by Gateshead Mental the form of h e a l t h again had a country and western Health Promotion Team to try to over 100 projects in the theme. reduce stigma in the Gateshead picnic lunches Birmingham Staff and service users from the area. of sandwiches, area.” Grange in Cleveland offered their There were two big marquees, fruit and home- Fun was on the support, while £123 was raised for while various buildings were involved made biscuits. minds of staff and service funds. “A big thank-you goes to around the park with stalls and Two of our staff in users at our Reflections project in everyone who helped make the day presentations on health and fitness, Birmingham were involved in Darlington when they held a World the success it was,” added Christine. alternative therapies, workshops, manning the Pan-Birmingham Mental Health Day event at a local A day out at Whitby to celebrate drama and music. Partnership stall at the event community centre on October 8. World Mental Health Day was the Gateshead Mental Health User organised by Mental Health Senior Support Worker, Christine choice of members and service users Forum had a stall and showed a film Promotion in the Bullring Shopping Penketh, explained that it was a from Hartlepool’s Job Placement collective decision to stage a themed Scheme. country and western day with fancy The trip on October 8 was dress. organised by the Assertive Outreach Line dancer, Nicola Silcock, Team and Tees Valley Wildlife managed to get most people up on Volunteer Group who are supported the dance floor in the morning. “Not by our Employment Link Worker at only was it great to see everyone Hartlepool. participating, but it is such a good Everyone enjoyed the pub, crazy way to keep fit,” said Christine. golf, the amusements and the local After a pie and peas lunch, the shops in Whitby, as well as a fish and fancy dress competition was won by chip lunch, but one service user service user, Veronica Pickles, who who’d already had his fill on sea dressed as a Puritan and had made food, doughnuts, candy floss and ice- the impressive outfit herself. Then, all cream, couldn’t manage his lunch! STAFF SUCCESS IN NVQs Tiny Tots Bright Lights of Blackpool for Fairfield Residents Two Fairfield House support workers have recently worked providing a very clear, structured portfolio of evidence. Benefit to The bright lights of Blackpool will be “extremely hard” to achieve their NVQ “Their performance in the remembered by two residents of Fairfield Level 3 Promoting Independence workplace has been a pleasure to the Tune House in Newcastle through the winter within six months. witness and it has been very satisfying months. The commitment of Kathryn Holt and David Lewis at our Newcastle to see the dedication that these two individuals have put into their of £150 The residents, with their key workers Kevin Storey and Les Drinkeld, enjoyed a three-night residential home has been typical of awards,” she said. A raffle, run by the mid-week break in a health friendly hotel in our housing staff in the current drive to Both had previous awards in care elderly users’ group at the November. improve standards and qualifications. which they took before joining the staff Oasis Café in Newcastle’s Fairfield Home Manager, Derek Malcolm, Tutor, Jean Ross, said they’d at Fairfield. Kathryn has worked there Cruddas Park, has raised explained the trip was important to the attained the level through “the for about a year and David for two £150 for the Tiny Lives residents who are from the older age group culmination of hard work and effort in and a half years. charity. and don’t get very far. 5 NEW MHM D - HOUSING AND CO Since the focus on housing in the last edition of Inspirational Minds, there ensure people maintain the tenancies of their homes, helping them to complete have been some significant changes to the structure of the department and forms and access health care professionals and take part in social activities,” to the role of Deputy Director of Housing, Ian Chapman.. This time, we explained Bill. continue the focus on housing by highlighting the changes and the roles and “We have informally surveyed service users and their lives in general have achievements within the new department. been shown to be much improved through floating support, by having people to talk to and help them.” The service will be evaluated by the Supporting People THE Housing department within MHM has Team in the near future. now broadened its remit and welcomed Bill added: “We have excellent working relationships with the integrated team Community Support Services on board. of care managers in Berwick. We can definitely say, through monitoring with the The new job title of Deputy Director for care managers, that through our community work, we have prevented a Housing, Ian Chapman, to Regional Deputy number of hospital admissions.” Director – Housing and Community Support Services, encapsulates both the regionalised approach of the organisation and also reflects Newcastle, North Tyneside the range of services now in the department. and Penrith The newly re-vamped department includes Marie Burdess-Baker is Team Co-ordinator outreach and floating support services and for six supported housing projects, based in some of the day and drop in centre provision. Its Newcastle, North Tyneside and Penrith. geographical spread covers North Tyneside, Cleveland, North Yorkshire, and In addition to these services, she said: “I has now extended its northerly border to include Northumberland. have recently had good news relating to Ian explained: “The benefit of these changes is that, for the first time, all planning consent for a development in Supporting People Services are managed under one team which allows a Tynemouth and I remain optimistic regarding strategic approach to contract management and encourages the on-going the pending agreement of a second development of policy, procedure and standardisation to continue in a uniform development in Whitley Bay, which, if manner, enhancing and sharing good practice. successful, will make way for a much needed “I am looking forward to the challenges in both housing and the new areas, respite and crisis facility for the North Tyneside area.” especially around the modernisation agenda at service level, as well as Though the new developments are eagerly awaited by most, local residents continuing to make Mental Health Matters Supporting People Services have come together to oppose the new developments and a meeting has been strategically fit for the future,” he said. held with several Tynemouth residents, a couple of whom were willing to listen and have since pledged their full support to the new project.” Marie added: “For me, the proposed developments in North Tyneside have Prevention Spells Success in endorsed the need for development of a different type – that of community North Northumberland education and the promotion of social inclusion.” Heading the North Northumberland day centre, outreach and floating support services is Team Co-ordinator, Bill Dinning. Bill leads a Cleveland and North team of three full-time staff and four part-time Yorkshire staff members. As well as providing three Gill Worton is Team Co-ordinator for six services, their geographical area covers the supported housing services and one floating Berwick-upon-Tweed Borough and includes support service in Cleveland and North Wooler, Seahouses and Bamburgh and Yorkshire. extends almost as far south as Alnwick. It is, The housing projects are situated at says Bill, “a small service for a huge area”. Middlesbrough (three projects with 28 beds in The Northern Causeway day services, at Belford and Berwick, were already total), Stockton (12 beds), Saltburn (providing running when Bill joined the organisation in 1997. The outreach service was space for ten people), Malton, which has a six- added in 1998 and the floating support just two years ago - all the services are bedded housing project, and a floating support fully subscribed. In a future re-focusing, the day service will be run at Berwick service with 12 clients. only, but transport will be provided to ensure service users will still be able to Recently, Gill has taken over the management of a new service – Imor Kour attend. – which is a project funded by the Department of Health, supporting refugees Both services are funded by the Northumberland Care Trust. The out reach who have mental health problems and assisting clients in finding homes within service provides 35 hours a week for between ten and 12 service users in the the community. community. Referred by care managers, they are given long-term support, The Abbeyfield housing project in Middlesbrough and the Saltburn housing determined by the needs of their illness. projects have a new Deputy Co-ordinator, Alison Walton. Alison has replaced The floating support, funded by Supporting People, caters for the social Jan Elliott. needs of 21 service users in a short-term, service user led capacity. “It consists Gill said: “The housing projects are currently preparing for their first of providing the social support that’s not provided by the statutory services to Supporting People review and all the team members are working towards 6 DEPARTMENT OMMUNITY SUPPORT positive results. These will result in being offered steady state contracts which users and got top scores in those areas. I’m really pleased with that,” he said. will give supported housing a secure base. “Our future plans are to maintain the high standards of service delivery and “We are also actively looking for options to expand the services that are maximum independence for service users with the appropriate care and offered in Cleveland and North Yorkshire and we have built up an excellent support where needed. network with all the external agencies to raise the profile of Mental Health “From a service user perspective, residents are now arranging the Matters in the Cleveland and North Yorkshire area.” expenditure for social activities themselves and budgeting for trips away. In a recent trip to York, they were involved in planning what they were going to do before they went rather than staff taking the lead.” Sunderland and South Tyneside Newcastle Joanne Barraclough has been Team Co- Derek Malcolm, Home Manager at Fairfield ordinator for the Sunderland and South House in Newcastle, has also been with the Tyneside housing services for a number of organisation for seven years, starting in day years. They include Cherry Tree Lodge, Toward services, then supported accommodation Road, St Barnabas, Sunderland Dispersed before moving into residential care. Project, the Lewis Project and South Tyneside He and the rest of his staff of seven are Accommodation Project. Recently, she’s added working towards promoting good practice and the Easington Community Support Service, the highest levels of staff training. Both are Jarrow Pop-In and Community Link Scheme needed to meet standards required by the and South Tyneside Out of Hours services to her Commission for Social Care Inspection, but remit. they’re also part of the Fairfield House strategy “Despite the obvious increase in workload, I am pleased to be taking over of moving people on as opposed to being in a these services and I can already see that the forthcoming months are going to long-term care home, said Derek. be challenging yet rewarding!” said Joanne. Now, well on target for meeting the training standards required, the home’s “Easington Community Support has been running for many years and recent annual inspection showed it is exceeding the standards in a couple of provides an invaluable outreach service to 25 people living in the Easington areas. Like our other two residential homes, this is a significant improvement on District. The service’s success is due to the hard work and commitment of the the last annual inspection. staff team, Denise Thompson (Senior Support Worker) and Lesley Carr (Support “I’m very impressed with how hard staff are working towards their NVQs and Worker). In 2003 the service received additional funding through Supporting how quickly Kathryn Holt and David Lewis (both Support Workers) have People and is due to be reviewed under the programme over the next few achieved their Level 3 Promoting Independence awards,” added Derek. He and months. Denise, Lesley and myself are currently preparing for the review and Deputy Home Manager, Connie Milton, have started their Registered Manager’s are hopeful that it will go as well as the reviews already completed in other Award. MHM services. “I am working in Jarrow and South Tyneside with Service Co-ordinator, Mark Gateshead Owens. Mark has only been in post for a matter of months, but has already had Gateshead Team Co-ordinator at our an extremely positive impact on the services and this is reflected in Social Alexandra Project, a registered care home, Services recently extending our contract by a further three years. One of the and Richmond Terrace, a low support housing most exciting areas has been the establishment of the Community Links scheme is Carol Holland who joined us last Scheme, the aim of which is to increase social inclusion and to move away from year after previously working in mental health traditional building based day care. and residential care for the elderly. “The housing services in Sunderland and South Tyneside have all recently The Alexandra Project’s 13 bedsit units have been reviewed under Supporting People. The initial feedback has been been full for the last six months with waiting extremely positive and I would like to thank all the staff in these services for their lists for people to come into the project, while hard work during the review process.” the project’s provision for people suffering from drug and alcohol addiction, is in “really high Whitley Bay demand”. Neill Ternent, who has worked for MHM During its recent inspection, the project achieved 39 out of 43 standards, since 1997 when he joined as a Support which residents and the staff team were very pleased with, as it marked an Worker, is Home Manager at Percy Road in improvement on the last inspection. “Improvements are still on-going with all Whitley Bay. staff being trained and updated on planning procedure and formats,” she said. This summer’s announced inspection at the Meanwhile, choice within the project is being widened with residents choosing residential home brought some really good venues for outings and celebrations themselves. news for residents at Percy Road, Neill and his The Richmond Terrace Project is doing “extremely well” with hardly a vacancy staff. “We’re currently exceeding the national in ten years, except for one last December, which was filled almost the minute minimum standards with particular emphasis it appeared! on the individual needs and choices of service 7 GOING BARROW WOODS PLACES BUSIER THAN EVER There will be no time for sleeping at Barrow South Gloucestershire, Somerset and beyond. The FROM Woods Forest Farm this winter as our Bristol project expansion is exciting, but then this type of project – becomes busier than ever. linking the teaching of traditional crafts to trying to The felt-making enterprise and the natural plant help people recovering from mental health problems dyes have moved from Hebron House to the forest – is unique. site near the city and fit into their new surroundings “We have a wonderful team, including four paid THE well, as does the woolcraft, explained Project staff, three volunteers and three tutors, who work Manager at Barrow, Ross Michael. “We have a huge with service users towards nationally recognised loom to weave rugs on and, hopefully, we’ll move qualifications. The team building is fantastic and into clothing.” Barrow is a magical place. And that’s not all. Basket weaving has proved a “The quality of work absolutely amazes me,” OASIS popular course this year. Charcoal production, recycling of natural and man-made materials and small scale eco-building are all in the ever growing melting pot at Barrow, together with the traditional wood crafts. added Ross; produce goes on sale at various outlets and there’s talk of making clocks from wood. What’s more, service users who come off the training programmes continue to develop their skills and If the trial charcoal burn proves successful, there build their confidence with a social enterprise are hopes of marketing it. Workers are building a volunteer. shelter out of hazel rods and a tarpaulin near the On the forest management side, workers have charcoal kiln to keep them dry while they oversee the been clearing drainage ditches that run through the burn. woodland, improving a woodland track, chopping “It’s exceptionally busy,” said Ross. “We have more and delivering logs, while there are plans to start than 30 trainees at the project and the list is growing coppicing an area within the wood, then putting the on a weekly basis. We’re now getting interest from hazel rods on sale. The Oasis has been on the move this New Art Room for Jarrow Pop-In summer with several trips away and more There’s now no excuse for members of Jarrow away before we ate. We have moved offices, so the in the pipeline up to Christmas. Pop-In to fine tune their brush strokes since the South room where we were has become the new art room Customers at the Newcastle café took Tyneside facility has opened a new, dedicated art their children on an outing to South and materials can be left there, so it’s much better.” room. Shields in the school holidays and though Jarrow Pop-In is looking forward to getting new Support Worker, Diane Davenport, explained: “We it wasn’t a beach day, everyone made the used to do the art work in a long area where we had computer equipment, including a scanner, to further most of the experience by enjoying the delights of the funfair, explained Café our lunch, which meant everything had to be cleared enhance its resources. Supervisor, Paul Gorringe. The elderly users’ group from the Oasis chose a venue a bit further afield for their summer outing and travelled to Whitby. They were luckier with the weather and Cost of Mental Health enjoyed the sea air with walks up to the National mental health charity Maca recently SUPER abbey and along the coast. “People went demanded an immediate review of funding of mental health services following the publication of a report their own way and some had a boat trip,” showing the cost of mental illness in England is £77.4 said Paul. DOODLER, billion, double previous estimates. The report, by the “Outings keep us working closely with Sainsbury Centre for Mental Health, reveals the cost of the community and give our service users patient care (£12.5 bn), lost economic output (£23.1 bn) and customers a nice break away,” he added. A trip to Stockton Market was also enjoyed by the group, while members were looking at the possibility of a pre- and the reduced quality of life for people with a mental illness (£41.8 bn). Maca Head of Public Affairs, Simon Lawton-Smith, said: “This new study illustrates the true cost to society of ALAN! Christmas shopping excursion, perhaps mental illness. If things are to get better it is essential that to Leeds. the Government now acts upon its prioritising of mental health by ensuring that the funds are available for Primary Care Trusts to commission the full range of services that are so badly needed - and that includes prevention and early diagnosis.” There is limited evidence that extra money promised by the Government has yet reached front-line services. Simon Lawton Smith added, “Funding services for the Berwick service user, Alan Ryan, enjoys mentally ill is vital, but in fact it only a small part of the overall cost of mental illness to the country. The getting out his pen and doodling and the Government must also learn that money spent on fruits of his labours (reproduced above) are prevention and tackling stigma and discrimination is, in not only very detailed, but they’re very the longer term, money well spent. Until then we are all attractive too. He draws freehand without going to continue paying the price for failing to reduce the copying. “They come straight out of my prevalence of mental illness.” head,” said Alan, who enjoys attending For information on Maca, contact Simon Lawton-Smith our Northern Causeway centre in Berwick on 020 7061 3456. twice a week, as he’s done for many years. 8 HITTING THE HIGH MODERNISATION NOTES IN DARLINGTON! BULLETIN As MHM continues to plot its future course, our new Executive Director of Modernisation, John Smith, continues to share his thoughts and views with staff and members of the organisation through Inspirational Minds. In an attempt to include everyone in the all important process, this is his second dialogue with readers… Membership Strategy The Board of Trustees, on behalf of the membership, have requested that we develop a membership strategy. This strategy will detail what the organisation would like to achieve by way of increasing membership and the involvement of members in the work of MHM. The strategy has been written and is due to go out to consultation. It will be an agenda item for the December Board meeting. As usual it will be available via the MHM website. Information Technology The Reflections choir hit the right nursing homes, hospices and other chords when they were the charities. It started at Christmas last Our Corporate Services Director, Sonia McGough, has completed the entertainers at the Annual General year when the choir sang a number analysis of the data from the recent staff questionnaire on Information Meeting of the local branch of MIND of carols and festive favourites. Technology. in September. “The music sessions continue to You will remember we offered to enter all staff who completed the Senior Support Worker, Christine be popular and we are always questionnaire into a prize draw, as an incentive to respond. The winner of Penketh, said: “Though nerves were rehearsing new ideas ready for the the gift tokens is Vince Cole from the Dennis Johnstone Centre running high, the performance was This information will be utilised to help us develop a strategy for next event,” explained Christine. a great success and the three songs Information Technology usage within MHM. The full report is available on “We’re currently practising songs for the choir sang were enjoyed by the website but the key findings were that the majority of MHM the Christmas Stars in Their Eyes everyone.” employees have a good basic grasp of IT and although most of their The choir, made up of six service competition which we’re all looking forward to. knowledge has been gained informally, the majority of staff from the users and three members of staff, survey would like to undertake more training. was formed as a result of popular “We’ve found that the music music appreciation sessions. sessions at Reflections really help Christine thought it would be nice to people build confidence, share a What’s in a Name? share members’ enthusiasm for common interest and have a lot of music by performing at a variety of fun!” Well, it finally happened! I got a letter from one of our staff in response to my request for people to get in touch to start an open discussion on Success Stories issues or ideas. The staff member asked about how we make decisions about names and brands for the types of things that we do and how this influences what people think about us or even whether they contact us in the first in Saltburn Two residents of Pearl Street in Saltburn have recently branched into new place. The point was made following attendance at a meeting where people who use our services asked the same question. Below is a quote from a book about corporate branding which I hope will stimulate some discussion out there on this issue. It certainly is one of directions with their studies and are finding success along the way. the key discussions that needs to be addressed in the Positive About Stephen Swan, a resident of some ten years at the supported housing MHM consultation that will inform our strategic plan for the next five to ten scheme, is now working towards completing an introduction to using years. This process is currently ‘live’ and we will be providing details of the computers course after already getting a preliminary Information Technology outcome and arranging a follow up event early in the new year to share attainment under his belt. He’s a mature student at Saltburn Terminus, a thoughts and ideas. For anyone who has missed this, details are available local provider that works in conjunction with the University of Teesside. on our website. And Darren Porritt, who has lived at Pearl Street for the last three or four “Products are made in the factory, but brands are made in the years, is currently undertaking a woodworking course at Redcar and mind.”...ad agencies have all moved away from the idea that they are Cleveland College of Further Education and is enjoying it very much. flogging a product made by someone else, and have come to think of themselves instead as brand factories, hammering out what is of true Autumn Bazaar at Belford value: the lifestyle, the attitude.Brand builders are the new primary producers in our so-called knowledge economy.” There was joy and sadness at the number of years. We were very (No Logo, by Naomi Klein) autumn bazaar, held by our touched that she remembered us in Northern Causeway project at her will. Her family have been very Development Team Belford in Northumberland at the kind, keeping in touch since she end of October. died and giving us things that The event on October 29 was a belonged to Barbara. She had lots The Development Team is available to work with any of our services to good social and pre-Christmas of books, tapes and CDs.” help in the planning or implementation of change. fundraising affair, but staff and Northern Causeway was also We really want to help and support you, our colleagues, in making service users remembered one of selling bric-a-brac, jewellery, clothes MHM a vibrant and forward facing organisation. their members, Barbara Sage, who and cakes at the event, while some The Helpline has taken us up on this offer and we are having a joint died earlier in the year. of the service users made little bags planning day in November to look at where they want to go and how the Support Worker, Margaret Jeffrey, and knitted dolls which were for skills of the two teams can be used to achieve this. If you want to work explained: “Barbara was involved sale. There was also a tombola and with the Development Team in this way, please give us a call (0191 with the user group and had been a big hamper was raffled to make 5163500). We are here to support our current services as well as coming to Northern Causeway for a funds for the project. developing new things. 9 THREE WAYS WITH LEAVES – Art Work Adorns South Shields Cafe Our South Shields café has taken a new step Through the rapport we built up, we discovered a perfect representation of leaves, but the other into the art world with its first exhibition of she is an artist who exhibits her work. two have a lot more freedom and emotion. It’s original art work adorning its walls. “Displaying Stella’s work in the café is of mutual quite ground-breaking for us here and Stella is ‘Leaves’ consists of three original studies in oils benefit. It gives service users and customers the excited that her work is on show at Coffee Life. by local artist, Stella Bell, who has recently had chance to view her work and was a chance for “The pictures prompt a reaction from people her work displayed at an exhibition in Jarrow. us to get rid of the department store pictures and Employment Link Worker, Paul Nicol, explained: put something more original on the walls. and provoke emotion in different ways, showing “Stella is a customer and when she realised we “The three pieces could be described as an how individuals’ taste varies in art and they’ve did computer courses here, she enrolled on one. alternative view of the subject. The first is almost led to quite a bit of interest and discussion.” The ‘Noise’ York Day Trip Newsletter has Arranged by Done it Again! Whitley Bay Staff and service users at the Grange have received funding for another year to produce their successful Residents newsletter, Noise. Residents from Percy Road in Whitley Bay The newsletter is a completely service user led enjoyed the autumn sunshine and the initiative that is distributed across Redcar and Cleveland. attractions of York all the more because they It covers issues related to mental health and allows organised the October day trip themselves. service users to develop their skills. Home Manager, Neill Ternent, explained: “We used to put everything on a plate for But, more than that, the newsletter has been “an residents. But we’ve been trying to involve excellent promotion for Mental Health Matters,” said them more and the trip to York was the first Area Co-ordinator, Lisa Cole, who added that the time they’d done a lot of the organising Teesside services have received many referrals due to themselves, ringing up for ticket prices to people reading the newsletter. places in advance. “The newsletter is a great way to get members “Five residents and two members of staff involved, it is produced in an extremely professional way went on the trip. They visited York Minster and the end product is much better than what we staff and the National Railway Museum. The could do. I’m looking forward to seeing how the residents’ greater involvement made it more newsletter develops in the coming year,” she said. their own outing.” NUPAC – the National User Policy part of 2005 to involve service users NUPAC Advisory Council – is still on a recruiting drive and would welcome further, so members are urged to keep an eye out for information on future NEWS further new members to its ranks. activities. The on-going aim is to “encourage Meanwhile, anyone who would like all service users to become members, to add their voice to the growing so giving them a stronger voice within DRIVE FOR MHM and in the wider field of user involvement,” said NUPAC Chair, Rob number of NUPAC members are invited to contact Central Office on MEMBERS Henderson. 0191 5163500 or email CONTINUES Road shows are planned to take place across the country in the early firstname.lastname@example.org for more information. 8 10 AUTUMN WEEKEND IN WINDERMERE The Lakes We took a beautiful w break at th as the wea e Lakes An autumn weekend by Lake Windermere was The afternoon was filled with shopping, walking and that enhanc ther enjoyed by 14 service users and three members of paddling in the lake with everyone enjoying what ed the scen with thoug ery staff from Jarrow Pop-In. turned out to be fabulous weather. hts floating around. The party enjoyed youth hostel accommodation at The group stayed in a hostel and split up to cater for The atmos Ambleside during the two nights away between personal preferences during the evenings and phere ther was nothin e September 17 – 19 and had a lot of fun. enjoyed a range of food, from Italian to Indian, then g to fear, m as every p y dear, erson with “The weather wasn’t very good, but we went on spent the rest of the time playing cards and telling could sens in th e their inne e group walks, did a scavenger hunt and had an afternoon trip jokes. beginning r selves to take aw to Keswick,” explained Support Worker at the South The next day they visited Windermere some of every da ay the stra y life. in Tyneside group, Diane Davenport. members of the group took a boat ride around the The Grange goes to Penrith area lake. They did no t have a fe Boating, paddling, picnics and eating out were all Service users were unanimous in their appreciation. once again ar “The holiday was enjoyed by everyone and staff I will say part of a short break in the Lake District, organised by tranquillity was there staff and members of the Grange day centre in worked really hard to ensure it was well planned and for all to sh are. Cleveland. fun. Well done the Grange staff!” A total of 16 staff and members enjoyed what is This poem was written by one of the service users So make no m now an annual short holiday from the Grange. who went on holiday to the Lake District with the of a most re istakes markable b The party travelled by minibus and arrived in Grange… by the lake reak ! Penrith in time to enjoy a picnic in the main square. Attention poets and ADMIN TEAM STRENGTHENED storytellers THE HIPPO THE RHINO & ME We all sat toge The hippo, the ther at the end of the world MHM Central admin team has welcomed two new workers to the fold. Elaine Andrews (left) joined us in A new publication of writing by people rhino and me September as our new receptionist Wondering alou who have experienced mental ill health is d at the beautifu and Lisa Robson (right) is responsible As far as our ey l sights being compiled. Colin McFarlane recently es could see for admin suport to the Directors along Lets build a big came into contact with MHM and asked if we rocket and fly with looking after the Membership. And wish on a to the moon could help out with the book he intends to star as it falls Elaine said -"We've both settled in well Then slide dow publish called Poems of the Heart by the n a rainbow an and are really enjoying it - the other And burst the d run through Walking Wounded. black ones so the clouds staff are great and have been very We’ll capture th rain falls If you would like to contribute a poem you e thunder and supportive to us both" On the houses make lightning have written, please send it in with and trees far be strike And ask the no low your name, address and rth wind to blow So there’s plen hard and long telephone number and a ty of room for Then when that the snow brief description of ’s all over we’ll And bathe in hi speak to the su how you came to s hot shining ra n Lets hope that ys write it to we please him And pray that by our kindly w Inspirational this summer he ords Lets swim in th stays Minds at e oceans and Kissing dolphins glide over wav Central and whales as es And ride on a they pass Office. porpoise to King Where mermai Neptune’s cave ds play games We’ll build sand in the grass y castles with bu Then surround ckets and spad them with wat es And play bucc er filled moats aneers with cu As we sail in ou tlass in hand r new paper bo Lets travel to Sa ats turn and count And bring back all her rings some Venusia Watch dying sta n rock rs as they give And on cresce their last light nt moon hang But our day is a sock now over and As we wearily its time for bed walk home for Such fun that w tea e’ve shared, su The hippo, the ch places we’v rhino and me. e been 11 COOKING UP MORE BUSINESS AT CAFES Two new cooks are helping to spice up business and Scottish Open Golf tournaments, St James’ hoping to get more of them involved,” said Jayne. at a couple of our cafes – the Connect Café in Park,and the Rugby World Cup semi-finals at She’s been in catering for 16 years, working in Gateshead and @thatcaff in Sunderland. Twickenham. establishments for older people with mental health Kelly Harrison has swapped catering at big Kelly, who lives near to the Connect, said: “I’m problems, with young children and autistic adults, sporting events for a part-time Assistant Café really enjoying it. It’s quite relaxed and everybody is as well as in a variety of pubs and restaurants. Supervisor’s job at the Connect. She replaces Nigel really friendly.” Murray who has left to take up a full-time position The new Assistant Supervisor of @thatcaff in elsewhere. Sunderland is a cook by name and trade! Jayne “Having another member of staff makes a big Cook joined Café Supervisor, Wendy Schofield- difference,” explained Newcastle, South Tyneside Marlowe, in the summer and says she’s settled in and Sunderland Co-ordinator, Colin Branthwaite. “It really well. “We work well as a team and with two releases Café Supervisor, Tony Duffy, to do more of us, takings have doubled because we’re able to one-to-one training, provides cover for him and do a lot more business.” means the café can do more buffets.” Kelly’s job is @thatcaff have been really busy with buffets over funded through the Gateshead Food Alliance. the last few months for a wide range of Kelly, a former South Tyneside College catering organisations and their van is being put to good student, used to work at Saltwell Towers in Saltwell use, delivering sandwich orders for customers, Park and has been employed at various sporting while more people are coming into the cafe. “It’s all @thatcaff delivery van provided by functions in a catering capacity, including the British good experience for service users and we’re Sunderland Social Services BASKET WEAVING Fruit Co-operative PROVES at the Grange POPULAR Our Grange day centre in Cleveland has started its own version of a food co-operative to promote the NHS’s ‘Five a Day’ campaign and increase the amount of fruit A popular basket weaving OCN and vegetables eaten within the local community. course, run in conjunction with Members advertise the project and take orders for Cannington College, has been piloted fruit and vegetables from service users and people living at Barrow Woods this year. nearby. They then place the order with a local retailer The course, which has been much in and have the fruit delivered for the Grange to bag up and distribute among the local community. demand, has centred around making The benefit of the project is that everyone who helps round baskets with handles, though gets some fruit or vegetables to take home which, in some of the trainees have excelled and turn, has encouraged MHM members to increase their experimented with other shapes intake of fruit and vegetables. Staff now report it’s successfully. running “really well” and they hope to continue the Each member of the group has had scheme into the coming year. a day trip to Coates Willow Centre in Somerset as part of the training and Friday Socials a Talking Point at the Forum also to obtain supplies of willow. Tutor, Linda Powell, explained: “This has Service users in Gateshead now have the chance to get to get members and staff to come together in a relaxed together socially on a Friday afternoon each month and environment over refreshments where they can share proved to be a valuable educational chat about issues that concern them. their opinions about what’s going on in Gateshead.” resource from an historical and The new social afternoon has been organised by the He added that for some members, it may well be a professional weavers’ point of view Gateshead Mental Health User Forum as a means of stepping stone to more active involvement if they see that giving people a say without the need to take and has been a pleasant break from it’s not such a big deal going to meetings, attending responsibility. the workshop.” courses or perhaps writing for the Forum’s own Information Worker at the Forum, Keith Metcalf, However, before the course took off, newsletter. explained: “The Forum is a group set up by Mental Health Service Users in Gateshead to express their opinions The first Friday afternoon social was held at the Barrow planted its own willow bed with about the delivery of services in the area. But that can Tyneside Women’s Health Building in the centre of 100 cuttings, so in three years’ time, the Gateshead from 2 pm on November 5. There were hopes mean attending quite high-powered meetings which project can start using the willow and service users could find intimidating at first. of holding further meetings on the first Friday of each save some money. “We thought that one way of bridging the gap would be month. If you would like this magazine in large text or audio format please call 0191 516 3500 avalon house, st catherine’s court, sunderland enterprise park, sunderland, tyne & wear, sr5 3xj tel:+44 (0) 191 516 3500 fax: +44 (0) 191 549 7298 email: email@example.com www.mentalhealthmatters.com mental health matters registered charity no. 514829. a company limited by guarantee. registered in england no.1786914. 12 inspirational minds is written by precision public relations 0191 519 6707. designed and produced by stewart hindmarsh advertising 0191 564 0300.