Why Dale Carnegie Training by rt3463df

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									    Dale Carnegie Training®
      The Global Leader in Business Training
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           People
           Performance
           Profits
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                                     DALE CARNEGIE TRAINING
                                         People• Performance• Profits
                                                                          ®



                                     Presented by Ralph Nichols-Team Canada
             To meet the Challenge in the
             Workplace Today Requires...
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     •   Forward Thinking
     •   Relationship Oriented


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     •   Service Focused
     •   Technology Literate
     •
     •
     •
     •
         Facilitative
         Value Added
         Team Driven
         Leaders …at every level     4
                    Breakthrough to Success!
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     People…

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              unlock the potential
           Performance…

                Profits…
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                            outpace the competition

                             strengthen the bottom line
                     Dale Carnegie Training®
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     Built on 85+ years of success
     Innovative firing line skills taught in a
      highly interactive coaching setting
     Spaced - Learning approach enabling
      systematic habit patterning          1
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     Building profits by building better
      relationships internally and externally
     Universal principles tailorable to any
      company in any industry
                           The Revolutionary
                     Dale Carnegie® Approach
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     …uses team dynamics and intra-group
      activities to help people master the


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      capabilities demanded in today’s tough
      business environment…




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     …delivering enhanced performance levels in
      persuasive communication, creative problem
      solving, consensus building and focused,
      confident and enthusiastic leadership skill.
                   Customer Satisfaction Index
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                                       Motorola University
    • Dale Carnegie®
                                       Participant Audits
      Product Tailoring is
                                                          99
                                     100                          92.75 99.2             96




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      ISO 9001 certified.                     93
    • More than 300,000
      audits and still 96%
                                     80
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                                                                  4
                                     60
      satisfaction!
    • More than 30 points            40
      higher than the                20
      competition.
                                      0    Relevency   Learning   Prgm     Instructor   Overall
                                                                  Design                 Prgm
         The Dale Carnegie® Difference




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     • Attitude Change - phase one builds on the resolve


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       to learn and spurs individuals to envision who
       they can become
     • Knowledge - phase two provides information,
       tools, methods and strategies



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     • Practice - phase three puts new knowledge into
       practice in real-world situations
     • Skill Development - phase four hones skills to
       deliver breakthrough performance
        How do we
       tailor to your
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      specific needs?

             The Tailored
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          Solution Process
     To Help XYZ Ltd.
     Go From...
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                                                    Company
                                                      Vision



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                                      Operational
                                     Misalignment…
                                     people and teams going in
                                       their own direction...
     To This...
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                                                Company
                                                  Vision



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                                           Strategic

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                                         Alignment!
                                     …people and teams
                                        going in the same
                                     profitable direction...
            To Help Clients answer issues
                                such as...
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     • Getting full involvement of team
     • Develop people and organization in
       tandem
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     • Creating a shared sense of vision
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     • Achieving ‘alignment’ in order to get
       the best out of people
     • Deal with corporate terrorists /
       bottlenecks
                     Four Phases of the
     XYZ Ltd. Tailored Solution Process
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      Reinforcement
                                                   Research, Design
     and Measurement
                                                   and Development

        Phase IV
                              Taking Change            1
                                                       Phase I


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                                                   4
                            Integration & Skill
                         Development to a higher
                           level at XYZ Limited
        Phase III                                     Phase II

                                                    Project Focus
    Implementation                                 and Commitment
 XYZ Ltd. Tailored Solution Process
 Working to earn sustaining resource status...
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  First Phase: Research, Design & Development


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     We listen to you and your team to audit,
     assess and statistically analyze team needs.
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     Then, together, we custom design and
     structure the change process, choosing from
     more than 100 Certified Dale Carnegie®
     Modules and different delivery methods.
                                                              First
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                                                             Phase
                    Project Team Road
                       Map Session
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                                                 2
                                              Business




                                                            2
                                            Improvement



                                                     1
                                             Discussions




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                         Research, Design
                         and Development                     3
        Taking Change                                Report Preparation
      Integration & Skill                            and Behavior Series
   Development to a higher                                Designed
     level at XYZ Limited
                                                       DALE CARNEGIE T RAINING®


                     FOR INSTANCE, the first few
                     action steps
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                         Process look like this…

     Project Partnering Action Steps…
  • Business Improvement Discussions(BID):
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         - groups of 20-25 at a time for the entire team
           involved in the project
         - group consultative process 90 min each
         - focused listening and auditing sessions producing
           the 7 Health Business Indicators as well as
           Personal / Professional Skill Set assessment
                                                  DALE CARNEGIE T RAINING®

      Project Partnering Action Steps…
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        • 7 Business Health Indicators Report
               - graph charted report of BID’s results
               - Personal Skill Set Assessment of each


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                 participant presented for prgm design purposes
        • Change Integration and Skill Development




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          Behavior Development Series Design
               - interactive process with Client Leadership
                 Team and the Carnegie Consultant Team,
                 using Business Improvement Discussions and
                 the Skill Set Assessments as guidelines.
  XYZ Ltd. Tailored Solution Process
  Working to earn sustaining resource status...
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    Second Phase: Project Focus & Commitment

       Presenting the overall Behavior
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       Development Series design with a clear
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       focus on the measured and guaranteed
       Partnering Project Objectives.
        Taking Change
      Integration & Skill                                     4
  Development to a higher
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     level 1010 1101 0001                           Report Presentation,
                                                      Behavior Series
                                                       Confirmation

                         Project Focus


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                        and Commitment
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                                             Logistical Planning,
                                             Management Team
                                                Preparation

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                         Kickoff Meeting
                        (All Participants)                  Second
                                                             Phase
  XYZ Ltd. Tailored Solution Process
  Working to earn sustaining resource status...
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     Third Phase: Project Implementation…


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            With the Behavior Development
        Series Project underway, we audit and




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        refine to respond real-time to changing
        conditions on the job with Project Team
        members.
                                                       Taking Change
          9                                          Integration & Skill
                                                  Development to a higher
    Full Behavior
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  Development Series
   Implementation

                                 Implementation


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                                                                      2
Third
Phase
                   Measurement
                    Evaluate &
                    Refinement

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                                         2          4
                                                    7
                                               Pilot Behavior
                                             Development Series



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  XYZ Ltd. Tailored Solution Process
  Working to earn sustaining resource status...
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  Fourth Phase: Reinforcement & Measurement


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  “What gets measured gets done, what does not
   get measured does not get done.” Designing
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   direct self authored links between performance
   and recognition, as well as strong Coaching
   Skill Training, ensures clear and positive ROI.
Fourth
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Phase
                                           On-going Strategic
                                              Partnership
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                     Recognition,
                    Measurement &
                      Evaluation




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           10                    Reinforcement
                                and Measurement
     Follow-Up for the
          Behavior
    Development Series                              Taking Change
                                                  Integration & Skill
   1                3                          Development to a higher
            2                                    level at XYZ Limited
   A sample selection of Behavior
   Development Modules available
    from some of our foundation
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            programs…
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                                     All modules are ACCET
                                     certified and CEU accredited.
             Take me to your leader...
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     • According to Peter Senge, “Producing
       leaders is about 80% leadership -


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       establishing direction, aligning, motivating
       and inspiring people - and about 20%
       management… and in most cases, change




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       efforts have the percentages reversed!”
     • Where do yo spend your time? The Dale
       Carnegie Course can support you in getting
       results in your organizwtion through
                            The World Famous
                        Dale Carnegie Course®
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                         Drivers for Success...
      Building Greater Self Confidence
      Sharpening Communication Skills
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      Enhancing Human Relation Skills
      Improving Leadership Skills
      Managing Excess Stress and Tension
                            The World Famous
                        Dale Carnegie Course®
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                             Session by Session Focus
 • Foundation for Success            • Strengthening
 • Team Orientation                    Relationships


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 • Building Self Confidence          • Using the Power of
 • Setting Breakthrough                Recognition




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   Goals                             • Becoming Flexible
 • Using the Power of                • Stating Opinions
   Enthusiasm                        • Inspiring Others
 • Crashing Through                  • Identifying Breakthrough
   Barriers                            Results
                The World Famous
               Dale Carnegie Course®
                       What Grads say…
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     “This course has been worth       “I‟ve found no other course
     more to me than my                as focused on „firing-line




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                                       skill development’ . It‟s

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     engineering degree and MBA
     combined!”                        electric and fast paced.”




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     “I‟ve found this training to be    “All 10 employees loved it. It
     timeless in it‟s applied          changed their attitudes with
     messages of „ how-to’             each other. Productivity has
     develop and maintain higher       increased and people get
     levels of motivation and          along.”
     professionalism.”
             What, are you kidding?...
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     • 40% of newly appointed managers fail
       within 18 months - that includes performing


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       significantly below expectations or being
       terminated.




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     • Is your organization rpviding all the tools
       your managers need to succeed and
       breathrough?...
                              Leadership Training
0011 0010 1010 1101 0001 0100 1011 For Managers
        Based on a new paradigm of leadership that
        focuses on trust, teamwork, empowerment


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        and accountability, the LTM develops the
        essential skills of creativity, delegation,




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        communication, problem analysis, time
        management and motivation. Projects relate
        specifically to the workplace, where skills
        can be applied immediately.
       Build
                              Leadership Training
       a Better
       Management                  For Managers
       Team & Save
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       Money
                             The Working Person‟s MBA
 • Enhancing Leadership              • Improving Decision
   Qualities                           Making
 • Encouraging Innovation
 • Communicating                                  1
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                                     • Building Cooperation
                                     • Planning




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   Powerfully                        • Delegation for Results
 • Recruiting and                    • Managing Conflict and
   Retaining Talented                  Change
   Employees                         • Setting Performance Goals
                  • Coaching and Evaluating Others
          Hellow, anyone out there?...
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     • 87% of customer inquiries are never
       followed up


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     • 23% or requests for literature never receive
       a response




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     • 81% of all sales are closed after the 5th call
     • 40% of all sales verterans experience bouts
       of call reluctance
     • Sales success lies in consistent and
       productive sales activity
                            The Sales Advantage
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         An exciting cutting-edge program attuned to
        the demanding role of consultative based


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        client relationship development. Salespeople
        at every level are trained in how to profile and




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        develop customer relationships that create
        repeat business. It empowers you to use the
        best technology available to manage and
        track the entire sales process. Web based
        support and coaching is also part of the
        process.
                                       The Sales
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                                     Advantage®
                                      Sales Funnel



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                         The Sales Advantage®
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    Planning the Pre-Approach
   Mastering Telephone and Interview Techniques


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   Obtaining Critical Information
   Developing Sales Solutions




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   Interpreting Customer Signals and Negotiating
    Effectively
   Gaining Commitment & Excelling at Follow-Up
   Resolving Objections
   Applying the Sales Process
                    High Performance Teams
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      Good teamwork is an unbeatable advantage. In
      a hospital emergency room… on the deck of a


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      sail boat… or in the trenches of business. But
      how do you turn talented individual players




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      into a high performance team? This training
      concentrates on how teams can maximize their
      effectiveness by establishing ground rules,
      leverage shared values and the strengths of
      each player to attain team goals.
                    High Performance Teams
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                                         Session Titles
   • Commitment                      • Collaboration Within


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   • Communication                     and Between Teams
     Between Team                    • Collaboration In




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     Members                           Making Decisions and
   • Communicating as a                Resolving Conflict
     Team                            • Coordination
           World Class Customer Service
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        This focused program gives employees the
        practical skills to develop and sustain long-


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        term customer relationships. The training
        features the best practices on how to




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        discover customer priorities, understand
        customer needs, resolve customer conflict
        and anticipate new customer demands. In
        addition participants learn ways to create
        add-on and cross-selling opportunities.
           World Class Customer Service
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                                          Session Titles
 • Understanding World               • Negotiating with
   Class Customer                      Customers
   Service
 • Providing Sales-                             1
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                                     • Servicing Internal
                                       Customers
   Related Service
 • Resolving Customer
   Conflicts
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                                     • Achieving World Class
                                       Customer Service
        Wake me up when it’s over!...
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     • According to the Wall Street Journal, 200
       CEO’s and VP’s rated presentations they


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       heard accordingly…
     • 40% put them to sleep




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     • 44% were boring
     • 13% were neutral
     • 3% were stimulating
     • Are you in the top 3%?
                   High Impact Presentations
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         A dramatic video-intensive program that
        helps eliminate bad habits that confuse


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        presentations. It coaches participants to
        peak performance levels and is loaded with




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        fresh ideas, practical tools and the latest
        methods. Participants will develop their
        communication and persuasion abilities as
        the instructors review videotapes of their
        classroom performances.
                   High Impact Presentations
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                                          Session Titles
  • Creating a Positive              • Motivating Others
    First Impression                   to Action
  • Representing Your
    Organization                                  1
                                     • Responding to


                                                       2
                                       Pressure Situations
  • Presenting Complex
    Information
  • Communicating With
    Greater Impact                            4
                                     • Inspiring People to
                                       Embrace Change
             The Global Leader in Business Training
0011 0010 1010 1101 0001 0100 1011   Dale Carnegie®
     • Tailored to, and focused on, your People,
       your Performance, your Profits.


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     • Highly interactive and firing line oriented
       to your day-by-day challenges.




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     • Integrates pre and post 360˚ Job Behavior
       Feedback Assessment to maintain results
       focus.
     • Guaranteed self financing.
             MAGNA SEATING SYSTEMS
                                     A few of our Clients…
             Working to earn sustaining resource status...




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    D   ALE   C   A R N EG IE   T   RA INING   ®



   Presented by Ralph Nichols-Team Canada




   Dale Carnegie Training®
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                         Leader
      The Global 0100 1011 in Business Training
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              People
              Performance
              Profits
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                                                   This presentation produced
                                                        by Charles Regan
                                                         800.463.6732
                                                         519.979.4141
                                                      charlie@GoDC.com

								
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