I have included
I have included the greeting Paragraph 1
the two addresses ‘Dear Sir/Madam’ I have included who I
in the correct am and have explained
place. why I am writing.
I have used
Standard English How to write a I have explained in
and a formal brilliant detail the problem or
formal letter reason for
of complaint. complaining.
I have ended my
formal letter ‘Yours Paragraph 4
faithfully’ followed I have described
I have clearly stated
by my name. my feelings and
what I would like the
recipient to do.