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PMI North Area PMP Exam Study Group201045234735

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PMI North Area PMP Exam Study Group201045234735 Powered By Docstoc
					             PMI North Area
          PMP Exam Study Group
     Human Resources Management
             Presentation
     Prepared by Denise Robertson
            22 March 2003
                   Information derived or quoted from from
                       PMI, Mulcahy, and Looking Glass
Denise Robertson   Development's PMP Exam Prep Materials     Page 1
 Project Member Roles
  MEMBERSHIP           ROLE                                RESPONSIBILITY
  Sponsor              Financial backer (often customer)   Formal acceptance of scope (not
                                                           charter)
  Senior Management    Anyone higher than PM               Protect and encourage pm and
                                                           team activities, prioritize, final
                                                           approval (of charter)
  Team                 Workers on project                  Plan WBS, estimate task duration,
                                                           complete tasks

  Stakeholders         Anyone actively involved in         Depending on skills, knowledge,
                       project                             and investment area in project are
                                                           involved in every phase
  Functional manager   Manages functional organization     Depends on type of organization:
                                                           coordinates with PM regarding
                                                           resources to complete project work
  Project Manager      Manages project                     Authority depends on type of
                                                           organization

                         Information derived or quoted from from PMI,
                         Mulcahy, and Looking Glass Development's PMP
Denise Robertson                      Exam Prep Materials                               Page 2
        HR Responsibilities
        for Project Managers
RESPONSIBILITY                                 DEFINITION
Creating a team directory                      Lists all project team members and other
                                               stakeholders
Negotiating with resource managers for         Functional managers and other project teams
best resources                                 have resources; dealing with politics
Creating project job (position) descriptions   Written outlines of job competencies,
for team members and other stakeholders        responsibilities, authority, physical
                                               environment and other characteristics
                                               involved in performing a job
Understanding team/stakeholder training        Competencies to be developed as part of the
needs and making sure they get it              project
Creating staffing management plan              Formal plan for team, management, other
                                               stakeholders, how they will be involved in
                                               project and what roles they will perform
                               Information derived or quoted from from PMI,
                               Mulcahy, and Looking Glass Development's PMP
      Denise Robertson                      Exam Prep Materials                        Page 3
  Problem Solving Process
      Problems:                               Solving Process:
           Cost                                    Define cause of
                                                     problem
           Time
                                                    Analyze problem
           Human Resources
                                                    Identify solutions
           Conflicting objectives                  Implement a
            between                                  decision
            stakeholders                            Review decision and
                                                     confirm it solved
                                                     problem
                     Information derived or quoted from from PMI,
                     Mulcahy, and Looking Glass Development's PMP
Denise Robertson                  Exam Prep Materials               Page 4
  Staffing Management Plan
      To set up a Staffing Management Plan:
           Identify all project stakeholders
           Identify their needs, expectations, and objectives
           Determine the roles of each stakeholder on the
            project
           Determine the skills and knowledge of each
            stakeholder
           Assess the overall impact of stakeholders on the
            project
           Determine how stakeholders should be managed
                     Information derived or quoted from from PMI,
                     Mulcahy, and Looking Glass Development's PMP
Denise Robertson                  Exam Prep Materials               Page 5
  Powers of the Project Manager
  FoR PERfect project management
 POWER             DEFINITION
 formal            Legitimate based on position
 reward            Ability to give rewards
 penalty           Coercive ability to penalize
 expert            Technical or Project Manager expert
 referent Based on personality or another’s
          authority
                      Information derived or quoted from from PMI,
                      Mulcahy, and Looking Glass Development's PMP
Denise Robertson                   Exam Prep Materials               Page 6
  Conflict Resolution Techniques
 TECHNIQUE                 DEFINITION
 Confronting (Problem      Solving the real problem (best choice)
 Solving)
 Compromising              Finding solutions that bring some degree
                           of satisfaction to both parties (second best
                           choice)
 Withdrawal                Retreating or postponing a decision on a
 (Avoidance)               problem (not the best exam choice)
 Smoothing                 Emphasizing agreement rather than
                           differences of opinion
 Forcing                   Pushing one viewpoint at expense of
                           another (least preferable on exam)
                   Information derived or quoted from from PMI,
                   Mulcahy, and Looking Glass Development's PMP
Denise Robertson                Exam Prep Materials               Page 7
Hertzberg:
Hygiene and Motivation
  HYGIENE FACTORS                        MOTIVATING AGENTS
  - destroys motivation                  Rewarding work and growth
  + does not improve                     opportunities
  Working conditions                     Responsibility

  Salary                                 Self-actualization

  Personal life                          Professional growth

  Relationships at work                  Recognition

  Security

  Status
                   Information derived or quoted from from PMI,
                   Mulcahy, and Looking Glass Development's PMP
Denise Robertson                Exam Prep Materials               Page 8
Responsibility Charts
All roles and responsibilities should be clearly assigned
and closely linked to the project scope definition.
 CHART TYPE                              CONTENTS
 Responsibility Matrix                   Cross references team members
                                         with tasks they are to
                                         accomplish and issues
 Resource Histogram                      Graph showing number of
                                         resources used each month
                                         displayed in bar chart format
 Resource Gantt Chart                    Shows WHEN staff is allocated
                                         to tasks

                    Information derived or quoted from from PMI,
                    Mulcahy, and Looking Glass Development's PMP
Denise Robertson                 Exam Prep Materials                Page 9
  Team Building
      Uses WBS as tool
      Should start early in life of project
      Occurs throughout life of project
      Team building activities should be
       incorporated in all project activities
      PM’s job to enhance ability of
       stakeholders to contribute as individuals
       and team to function as a team
                   Information derived or quoted from from PMI,
                   Mulcahy, and Looking Glass Development's PMP
Denise Robertson                Exam Prep Materials               Page 10
  Leadership Styles
  (Dr. F.C. SACCx)
STYLE               DEFINITION

directing           Telling others what to do

facilitating        Coordinating input of others

coaching            Instructing others

supporting          Providing assistance along the way

autocratic          Making decisions without input

consultative        Inviting ideas from others

consensus           Decision making based on group agreement

                   Information derived or quoted from from PMI,
                   Mulcahy, and Looking Glass Development's PMP
Denise Robertson                Exam Prep Materials               Page 11
  HR Concepts
 CONCEPT       DEFINITION

 Arbitration   Hearing and resolution of a dispute by neutral third party

 Perquisites   Special rewards to select employees
 (perks)
 Fringe        Standard benefits such as education, insurance, profit sharing
 Benefits
 Expectancy    Employees remaining productive as they are rewarded for
 Theory        accomplishments, such rewards being expected as a result of work
               efforts
 Halo Effect   Tendency to rate high or low on all factors due to impression of a high
               or low rating on some specific factor
 War Room      Locating a project team in one room to create project identity in a
               matrix organization
                        Information derived or quoted from from PMI,
                        Mulcahy, and Looking Glass Development's PMP
Denise Robertson                     Exam Prep Materials                        Page 12

				
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