GROUP DISCUSSION GROUP 1

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					    GROUP DISCUSSION
        GROUP 1

STUDY MEETING ON EXPANSION AND
  DEVELOPMENT OF THE SERVICE
         SECTOR IN ASIA
             I. POLICY
ISSUE                RECOMMENDATION
• EDUCATION          • GOV’T MAY
   SYSTEM              SUBSIDIZE THE
   (SPECIFIED CASE     FEE TO TRAIN THE
   IN INDONESIA)       MANPOWER IN
• CHANGES IN S&T       VARIOUS
   POLICY WITH         SECTORS.
   RESPECT TO THE    • DEREGULATION
   ALL SERVICE         OF FINANCIAL
   SECTOR              CONSTRICTIONS
     II. INFRASTRUCTURE
ISSUE               RECOMMENDATION
• PUBLIC            • SHOULD BE
   TRANSPORTATION     AVAILABLE
                      REASONABLE COST
         III. PRODUCTIVITY
ISSUE               RECOMMENDATION
• TOOLS AND         • NODAL AGENCY
  TECHNIQUES ARE      HAVE TO BE
  NOT DEFINED YET     IDENTIFIED TO
                      DESIGN THE TOOLS
                      TO MEASURED THE
                      PRODUCTIVITY
      IV. R&D, INNOVATION
ISSUE                  RECOMMENDATION
• INTER SECTORAL R&D   • HIGHER ALLOCATION
  ACTIVITIES HAVE TO     OF FUNDS IS
  BE ENHANCED            REQUIRED IN EACH
                         SECTOR
                       • INTERNATIONAL
                         COLLABORATION TO
                         BE PRACTICED FOR
                         INTER SECTORAL R&D
                         ACTIVITIES
 V. CUSTOMER SATISFACTION
ISSUE                   RECOMMENDATION
• CUSTOMER              • IT SHOULD BE
  SATISFACTION IS NOT     PRACTICED TO
  PRACTICED AT            IMPROVE THE
  PRESENT                 PRODUCTIVITY IN
• GROWTH OF SERVICE       SERVICE SECTOR
  SECTOR                • CRITERIA FOR
                          MEASURING CS AS
                          WELL AS
                          PRODUCTIVITY HAVE
                          TO BE DEFINED
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