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Children's Aid Society of Brant

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					Children’s Aid Society of
Brant
2008 – 2009
BALANCED SCORECARD
Where is Brantford &Brant County?
0
Identify
926809.7
7277209.
785633.2
7045276.
E




                                    2
2006 Canada Census – Total
Population
   Brantford Census Metropolitan Area (CMA)
   Includes:
           City of Brantford,
           County of Brant
           portion of Six Nations Reserve
       Population in 2006      124,607
       Population in 2001      118,086
       Population change in Brantford/Brant +5.5%
       Population change in Ontario         +6.6%
                                                     3
2006 Canada Census – Child
Population
   Total population, children 0 to 19 years
       Brant/Brantford
           32,080
           (25.7% of total population)
       Ontario
           3,043,920
           (25.0% of total population)



                                               4
2006 Canada Census – Families’
Marital Status
Brant/Brantford         Ontario
 Total number of        Total number of
   families    35,685     families    3,422,315
 Married + common-      Married + common-
   law couples 29,805     law couples 2,881,665
       83.5%                  84.2%
   Lone-parent 5,875      Lone-parent 540,715
       16.5%                  15.8%


                                                  5
2006 Canada Census – Private
Dwelling Characteristics
Brant/Brantford            Ontario
Total dwellings 47,850     Total dwellings 4,555,025
Owned           35,275     Owned           3,235,49 5
               73.8%                     71.0%

Rented          12,575     Rented          1,312,290
               26.2%                     29.0%

Av. # rooms    7.0         Av. # rooms       6.6
More than one person per   More than one person per
  room         0.5           room            1.9
                                                       6
    2006 Canada Census – Household
    Characteristics
Brant/Brantford                   Ontario
 Total households 47,850          Total households 4,555,025

    Couple + children 14,470        Couple + children 1,420,515
     (30.2%)                          (31.1%)
    Median 2005 income couple       Median 2005 income couple
     + children $84,252               + children $87,960
    Av. household size 2.6          Av. household size 2.6
    Median monthly rent $700        Median monthly rent $801

    Median monthly payment for      Median monthly payment for
     owner-occupied $916              owner-occupied $1,046 7
2006 Canada Census - Language
Brant/Brantford             Ontario
 Mother tongue – other      Mother tongue – other
   13,690 (11.14%)            3,276,668 (27.2%)

   Non-official language      Non-official language
    spoken at home 5,205        spoken at home
    (4.2%)                      1,811,620 (15.0%)



                                                        8
2006 Canada Census - Immigration
Brant/Brantford                    Ontario
Total pop.       122,825           Total pop.       12,028,895
Non-immigrants 106,515 (86.7%)     Non-immigrants 8,512,020 (70.7%)
Immigrants        15,935 (13.3%)   Immigrants        3,398,725 (29.3%)
Pre-1991         12,150 (75.9%)    Pre-1991          1,884,440 (55.4%)
1991 – 2000       2,590 (16.2%)    1991 – 2000         933,545 (27.4%)
2001 – 2006       1,190 (7.4%)     2001 – 2006         580,740 (17.0%)
Non-perm. res.      375            Non-perm. res.      118,150

                                                                     9
2006 Canada Census – Visible
Minority Population
Brant/Brantford            Ontario

Total population 122,825   Total population 12,028,895

Total visible minority     Total visible minority
   6,715 (5.4%)               2,745,200 (22.8%)




                                                    10
   2006 Canada Census - Education
Brant/Brantford                            Ontario
Total pop. 15 yrs & over          99,525   Total pop. 15 yrs & over          9,819,420
No certificate/diploma/degree     28,365   No certificate/diploma/degree     2,183,625
(28.5%)                                    (22.2%)
High school cert. or equivalent   28,315   High school cert. or equivalent   2,628,575
(28.4%)                                    (26.7%)
Apprenticeship/trades cert/dip.    9,570   Apprenticeship/trades cert/dip.    785,115
(9.5%)                                     (7.9%)
College, CEGEP, other non-univ.   19,490   College, CEGEP, other non-univ.   1,804,775
(19.4%)                                    (18.3%)
University – below bachelor        2,775   University – below bachelor        405,270
(2.7%)                                     (4.1%)
University cert/diploma/degree    11,010   University cert/diploma/degree    2,012,060
                                                                                     11
(11.0%)                                    (20.4%)
   2006 Canada Census - Industry
Brant/Brantford                             Ontario
Total labour force over 15 yrs.    66,660   Total labour force over 15 yrs.   6,473,730
Agriculture & other resource-based 2,310    Agriculture & other resource-based 190,000
Constructionn                       4,060   Construction                        384,755
Manufacturing (21.3%)             14,210    Manufacturing (13.7%)                899,670
Wholesale trade                     3,575   Wholesale trade                      307,465
Retail trade                        6,960   Retail trade                         720,235
Finance & real estate               2,465   Finance & real estate                442,610
Health care & soc. services         6,780   Health care & soc. Services         611,740
Educ. services                      4,045   Educ. Services                       433,485
Business services (16.3%)         10,915    Business services (19.6%)          1,274,345
Other services (16.9%)            11,330    Other services (16.8%)             1,209,390

                                                                                    12
Economic Overview
Challenges in view of current economic climate:
 Unemployement levels are higher than
  national average
 Plant closures, including Eagle Precision
  Technologies, Emerson, Crane Canada
 Uncertainties remain in manufacturing
  industry in particular auto sector

                                                  13
    Children’s Aid Society of Brant
    Statistical Overview
    196 FTEs
    2009-2010 Funding model eligibility        $22,910,270
Service Statistics – 2008 – 2009  4th Quarter
 Inquiries                                      700     (21%)
 RRFINR                                         747     (22%)
 Community Links                                228     (7%)
 Investigations opened (910)+ reopened (822)    1732    (50%)
 Total Referrals                                3407
    Total investigations completed              1,726
        Investigations to ongoing                 390 (29.1%)
        Investigations (no further service)     1,336 (70.9%)
                                                                 14
Children’s Aid Society of Brant
Statistical Overview
Ongoing Service (Part III)
 Brought forward                  481
 Opened                           400
 Total received ongoing service   881
 Closed                           399
 Open at year end                 482


                                         15
    Children’s Aid Society of Brant
    Statistical Overview
Children in Care
 In care beginning year                       352
 Admitted & readmitted                        151
   Total children who received in-care service 503
   Discharged                                 154
   Children in care year end                  349


                                                      16
Children’s Aid Society of Brant
Statistical Overview
   Foster care homes (excl. kinship care)   143
       Beds available                       302
   Kinship service families/month           52.6
   Av. # children in kinship service        69.5

   Adoptions completed                      20


                                                   17
    Children’s Aid Society of Brant
    Statistical Overview
    Children in care at year end                         349
    March 2009
        Children in Outside Paid Resource placements      42 (12%)
        Children in OPRs outside of region                  7 (16%)
        There has been a 32% reduction in the use of OPR'S over the
         past 5 years.
        Out of region OPR placements have decreased from 60% to
         16%.


                                                                 18
Children’s Aid Society of Brant
New & Ongoing Initiatives
   Anti-oppression training for all staff
   Clinical supervision framework implemented
       8 weekly training sessions for all managers and directors
       Manual for all staff
   Signs of Safety implementation
       Group at 2-day training in Minnesota
       2-day training for all managers and staff (in-house)
       Ongoing bi-weekly meetings of practice leaders facilitated
        by Peel CAS practice leaders
                                                                    19
Children’s Aid Society of Brant
New & Ongoing Initiatives
   New Family Centred Case Conferencing
    Model
       In development
       Merges SOS and case conferencing
           Facilitators utilize SOS case consultation approach
           The SOS Assessment and Planning Tool is used in
            conferences to provide a visual depiction of the
            family’s circumstances and develop a safety plan
* Goal - New initiatives to result in “practice
   depth” and better client outcomes – will be
   added to the report card                                       20
Children’s Aid Society of Brant
Balanced Scorecard
   Performance is defined as:

       Effectiveness = doing the right things
            +
       Efficiency = doing things right




                                                 21
Children’s Aid Society of Brant
Balanced Scorecard
Safety – children in community
1. Families with children deemed in need of
   protection within 12 months following CAS
   service 23.7%
     781 cases re-opened within 12 months of service
     In 187 of these cases children were deemed to be
      in need of protection at the end of the
      investigation
                                                     22
Children’s Aid Society of Brant
Balanced Scorecard
Safety – children in community
2. Families receiving ongoing child protection
   services that required investigations 18.45
     Of 867 families that received service during the
      year 160 required investigations




                                                         23
 Children’s Aid Society of Brant
 Balanced Scorecard
Children have permanence in birth or kin family
4. Children receiving service in own family
   94%
5. Average number of children in kinship service
   homes per month 69.5
6. Children reunited with own family following
   CAS care 66.6%
        Time from admission to reunification   8.33 mos.
                                                            24
 Children’s Aid Society of Brant
 Balanced Scorecard
Child focused, family centred services
9.  Complaints that reached the CFSRB for resolution 1
10. Protection cases utilized ADR            69 (8.89%)
11. Number of cases before CFSA court

                                 127.5/month (16.4%)
Safety – children in care
12. Children maltreated while in CAS care - TBD



                                                     25
Children’s Aid Society of Brant
Balanced Scorecard
Stability & permanence of placement
13. Average changes in caregiver while in CAS
    care (for all children in care)     1.75
14. Number of children adopted          20
     Time from admission to adoption finalization
                                            30.4 mos



                                                       26
Children’s Aid Society of Brant
Balanced Scorecard
Continuity of relationships - family, kin,
   community, culture, heritage, worker
15.   Children placed in OPR in region         84%
16.   Children with fairly long or long-term relationship
              Not available (AAR - ONLac)
17.   Crown wards with access to family or kin 73.8%
18.   Average number of visits by worker (Crown
      Wards)                                    12.4/yr
19.   Children placed in family-based care vs group care
      89%
                                                            27
Children’s Aid Society of Brant
Balanced Scorecard
Child Wellbeing (ONLac - AAR)
20. Children in care who experienced above
    average overall physical wellness      88%
21. Children in care who experienced above
    average overall academic success       82%
22. Children in care who experienced above
    avearge overall mental wellness        74%
23. Children who experienced above average
    overall well-being                     78%
                                             28
Children’s Aid Society of Brant
Balanced Scorecard
Successful preparation for independence
24. Crown Wards who completed Preparation for Independence
    Program by age 18                           52%
25. Crown Wards who completed grade 12          53%
Provide timely and accountable services
26. Compliance with standards as per IFR
   a.   Crown Ward files                      59.5%
   b.   Child in Care files                   future
   c.   Protection files                      future
   d.   Kinship service files                 future
   e.   Foster care licensing                 83%

                                                         29
Children’s Aid Society of Brant
Balanced Scorecard
Maintain a supportive work environment
27. Turnover rate (excluding leaves)               5.6%
28. Average number of sick days per employee       8.5%
29. Number of union grievances                      0

Exercise responsible fiscal management to support quality
    service
30. Net expenditure variance                   $170,466




                                                            30
Future
3.    Risk reduction post ongoing child protection
      services (risk assessment rating on e-forms)
7.    Child needs decreased and/or child strengths
      increased post service (Strengths and Needs
      Assessment on e-forms)
8.    Caregiver needs decrease and/or caregiver strengths
      increased post service (Strengths and Needs
      Assessment on e-forms)
16.   Children with fairly long or long-term relationships
      (ONLac)
                                                         31
Challenges
   Data extraction
       Rich data in e-forms – can’t run reports
   Level of expertise
       Lack a statistician or researcher
       Technical - running reports
       Obtaining ONLac data
   Amount of available data is overwhelming – need to ensure
    we are “counting” (measuring) the right things
   When implementing several new initiatives simultaneously,
    don’t know which ones impact on agency data changes
    (outcomes)
   Patience – other jurisdictions implementing SOS don’t begin
    to see for 2-3 years into implementation                    32
Rewards
Exciting
 Balanced scorecard keeps evolving as new initiatives
  compel us to evaluate their impact on client
  outcomes
 HUGE learning experience
 Rewarding to know that we’re doing many of the
  right things and doing them right
 Challenging to be able to set goals to do better
 Great to have a “bird’s eye” view of our
  performance

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