Designing and Developing V1

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					 Designing & Developing
Virtual Classroom Training

  The On-Line Learning Mastery Series
              Welcome                                        Greg Davis

  "Through many years of active public life and through
  observing many kinds of people, I have found that the
  strongest, most competent and reliable man is the one
  who is first to admit his own inadequacy."
                                             J. Edgar Hoover

  “I admit, I am inadequate.”
A Desperate Attempt at an Icebreaker
A Desperate Attempt at an Icebreaker
A Desperate Attempt at an Icebreaker

Using your laser pointer   please tell us where you are working from today.

Please raise your   to volunteer.


   An activity used as a warm up. It’s useful to create a risk-free
   atmosphere and to gain the learner’s’ confidence.
    – What are some of your favorite Icebreakers?
    – How can they be used in virtual classroom training?

This is the type of “thinking” we will use throughout today’s session.
  This course focuses on the design and development of Virtual Classroom Training (VCT)
  to all agencies who create VCT courses. We will demonstrate this capability through
  Elluminate Live, however the content is system agnostic.

Course Objectives

At the end of this session you will be able to:
     – Identify the anatomy of a Virtual Classroom
     – Describe the tools in most Virtual Classrooms to design robust
     – Transfer ILT design skills to Virtual Classroom Training (VCT)
     – Create Facilitator Guides and materials clearly and easily for VCT
     – Share Best-practices and experiences

The duration of this course is approximately 2.5 hours

   1.   Why use virtual classrooms?
   2.   The anatomy of a virtual class
   3.   Transferring Instructor-led Training (ILT) design skills to VCT
   4.   Designing robust interactivity
   5.   Developing VCT Materials
   6.   Look at best Practices
                        Tell Me
Have you ever designed a course for a Virtual
Classroom before?

Give me a       or an     .
                     Why Use VCT?
Why bother changing from ILT?

–   Makes training more accessible
–   Delivers engaging, interactive presentations
–   Organizes breakout sessions
–   Receives instant feedback
–   Testing
–   Cost savings: VCT is 80% less
–   Impact: Learners interact with experts
–   Global Accessibility
–   Location, location, location
–   Learning JIT
–   Automated Administration

What this session is and isn’t:

    –   Not a technical Elluminate Live session
    –   Not a functional Elluminate Live session
    –   Is focused on Virtual Classroom capabilities
    –   Is focused on Designing in the virtual classroom environment
    –   Is focused on Developing materials to be used in any VC tool.

                                                                        Elluminate Live Guides
The Anatomy of a
Virtual Classroom
                 Anatomy of a VCT
In order for a Virtual Classroom to be successful, there are several entities that
must be in place:
Transferring ILT Design
Skills to VCT
                          ILT to VCT
Classroom Design Skills

1                               1    Front-end Analysis
2                               2    Time Management
3                               3    Basic Writing
4                               4    Creating Performance Objectives
5                               5    Write pre-and post assessments
6                               6    Create 4-level evaluations
7                               7    Adult Learning Theory
8                               8    Basic Computer
9                               9    Creative Learner Exercises
10                              10   Strong Communication
11                              11
12                              12
13                              13
14                              14
                                  ILT to VCT
                                  ILT Skills       VCT Skills

1    Front-end Analysis                        1      Knowledge of distance learning
2    Time Management                           2      Learner Engagement
3    Basic Writing                             3      Nuances of Online Learning Behavior
4    Creating Performance Objectives           4      Design Storyboards
5    Write pre-and post assessments            5      Basic Knowledge of Multimedia
6    Create 4-level evaluations                6      Online Facilitation
7    Adult Learning Theory                     7      Online Classroom Management
8    Basic Computer                            8      Virtual Classroom Capabilities
9    Creative Learner Exercises                9      Understanding of the Web as an
                                                      instructional medium
10   Strong Communication
                                               14                                           3
                      ILT to VCT
eLearning Hierarchy

                                   eLearning Hierarchy
                              ILT to VCT

Raise your       if you are
familiar with ADDIE.

                        ILT to VCT
A Question of Timing

• How long should a VCT experience last?
    –   1 to 3 hours max
    –   Build in Breaks for classes over 90 minutes
    –   Spread large classes over several days
    –   Blend your solutions appropriately
• How often should interactivity occur?
    – 3-5 minutes

                                                      Motivating Online Learners
                                                      VCT Design Template
                        ILT to VCT
Polling Question

  VCT Design requires disciplined design principles equivalent
  to ILT.

                         Yes, I agree
                         No, I do not agree
                        ILT to VCT
Polling Question

     Which is NOT included in the ADDIE instructional design model?


                         ILT to VCT
Polling Question

     The difference between a class and a course is:

                         Length of the event
                         They are synonymous
                         A class has a specific time to attend

                         A course is designed to be taught
                         Both C & D are correct
                        ILT to VCT

   –   ILT Design Skills will transfer to VCT
   –   It’s about Design not Technology
   –   Additional skills are required, but easy to attain
   –   ADDIE Model applies
   –   It will take practice
   –   Engagement is key
   –   A bad design is a bad design
   –   Classes should be no longer than 2.5 hours
   –   Add breaks

                                                            Motivating Online Learners
Robust Interactivity
               Robust Interactivity
Know ALL of Your Classroom Capabilities

  Presenting Information                  Interactivity

  – VOIP (Vocally)                        – Passing Presentation Rights
  – Documents & Presentations             – Chat Function
    PPT, WORD, PDF, etc.                  – Asking & Receiving
  – White Boards                            Feedback
  – Application Sharing                   – Panel Discussions
  – Web Browser/Content                   – Testing & Polling
    Sharing                               – Breakout Sessions
  – Non VCT tools i.e., pre-
    workshop assignment via
    email, etc.
                Robust Interactivity
Presenting Information

  Documents & Presentations

  –   One or more documents on your computer
  –   Share anything that prints
  –   No application needed
  –   Transition & Animation apply to PowerPoint
                Robust Interactivity
Presenting Information


  – Shared with all attendees
  – Get creative
     • Brainstorming
     • Idea generation
     • Ice Breaker
     • Flip Chart
  – Annotate, copy, save, paste and print
                Robust Interactivity
Presenting Information

  Application Sharing

  –   No need to run Application locally
  –   Includes animation effects
  –   Demonstrate & teach software applications
  –   Edit documents
  –   Give control over to learner
                Robust Interactivity
Presenting Information

  Web Browser & Content

  –   View same web pages you access
  –   Experience your interactions
  –   Internet, Intranet or local desktop
  –   Annotate
               Robust Interactivity
Polling Question

    One of the documents that can be shared is an email.

                         I agree
                         I don’t agree
               Robust Interactivity
Polling Question

     Which of the following can not be presented in a virtual classroom
     content viewer?

                            Excel spreadsheet
                            Photoshop graphic file
                            WAV audio file

                            Adobe PDF file
                  Robust Interactivity


   –   Send & Receive Messages
   –   Appears in Chat Message Box
   –   Presenter sets Chat privileges
   –   Useful to distribute info to everyone
   –   Allows participants to “say hello”
                 Robust Interactivity

   Asking & Receiving Feedback

   –   Pose a question at any time
   –   Verbally or through Chat
   –   Allows for feedback
   –   Hand Raising, Yes/No, Too Fast or Slow
                 Robust Interactivity

   Testing & Polling

   –   Multiple choice
   –   Multiple-multiple choice
   –   Yes/No
   –   True/False
   –   Prepare questions in advance
   –   View, share and track results
               Robust Interactivity
Polling Question

     The Chat function allows:

                   A Learner to communicate with the Presenter
                   A Presenter to communicate with the Learner
                   A Learner to communicate with other Learners
                    All are correct
               Robust Interactivity
Polling Question

    The Polling function allows you to create a survey

                          I agree
                          I do not agree
                Robust Interactivity

                Robust Interactivity

                Robust Interactivity

                Robust Interactivity

                Robust Interactivity

                Robust Interactivity

                Robust Interactivity
Practical Application

  Exercise #1
                          Bhavna is designing several different courses. She
                          needs to write exercises for each of the following
                           1.   To define 10 legal terms
                           2.   To Identify 4 roles (people) in a project team
                           3.   To list fears when speaking in public
                           4.   To choose what not to do when dealing with difficult customers

     1.   Select one of the 4 objectives
     2.   How you would construct an exercise for instructor-led training.
     3.   Now what you would do to make this exercise interactive in VCT?
     4.   You have 7.5 minutes to complete
     5.   Begin now
             Robust Interactivity
What do people remember?

                                    People Remember
           Robust Interactivity

   – Get to know your VCT tool’s capabilities
   – Stretch your imagination
   – Make sure all interaction has value
   – Do nothing gratuitous
   – Ask yourself, “How would I do it in ILT?”
     Translate it to VCT
   – Remember “A bad design is a bad design.”

                                                 1.   Synchronous Exercises from Scratch
                                                 2.   Character Simulations
Developing VCT Materials
         Developing VCT Materials
Materials developed for ILT include:

1                                      1    Leader’s Guide
2                                      2    Participant Workbook
3                                      3    Handouts
4                                      4    Flip chart
5                                      5    Blackboard
6                                      6    VCR/Film
7                                      7    Markers, pens, highlighters
8                                      8    Computer
9                                      9    Testing
10                                     10
11                                     11
12                                     12
13                                     13
14                                     14
        Developing VCT Materials
ILT Classroom Materials:               VCT Classroom Materials:

1        Leader’s Guide                1       PowerPoint Notes Section
2        Participant Workbook          2       Word Doc
3        Handouts                      3       Adobe PDF
4        Flip chart                    4       Whiteboard
5        Blackboard                    5       Whiteboard
6        VCR/Film                      6       Pre-work DVD/VHS
7        Markers, pens, highlighters   7       Annotation Tools
8        Computer                      8       Application Sharing
9        Testing                       9       Polling Questions
10                                     10
11                                     11
12                                     12
13                                     13
14                                     14
       Developing VCT Materials


  –   Create a template
  –   Use light background colors
  –   Test your presentation in your VCT tool
  –   Use full screen when necessary
  –   Different PPT for each session
  –   Use graphics appropriately
  –   Use animation
  –   Embed Leader’s guide into notes section
       Developing VCT Materials
  Using Pictures
  – A Picture paints a thousand words…
      • Let participants know what you look like
  – Handout supporting materials in .DOC, PDF, PPT

  – Create subdirectory for all course files and store/ZIP
  – Create back-up copies of everything
  – Don’t skip alpha/beta tests
       Developing VCT Materials
Polling Question

     Which is NOT considered Virtual Classroom Material?

                           A Presentation
                           A Shared Application
                           Polling Questions

   Developing VCT Materials

   –   Use your desktop tools
   –   Use templates
   –   Test presentations in VCT tool
   –   Practice
   –   Alpha/beta test
   –   Naming conventions
   –   Subdirectory with all materials
   –   Back-up
Best Practices
                        Best Practices
Practical Application

  Exercise #2

                        Think of Virtual Classes you either attended, read
                        about, designed or conducted. Write down:

                         1. What worked? Why?
                         2. What didn’t work, Why?
                         3. What tips would you suggest?

     1.   Work through the exercise
     2.   Raise your hand when completed
     3.   Then, use the chat function to give us a 2-word description of your
     4.   Be prepared to volunteer, to speak
     5.   You have 3 minutes to complete
     6.   Begin now
                        Best Practices
Practical Application

   What did you learn?

Raise your      to tell us   12
your story and what you      13
learned.                     14          6
                           Best Practices
  What have I learned?
   – Position Learner as ally
   – Don’t be afraid of pre-work - Lecture ahead of time if
     possible. Use online time for collaboration
   – Certify trainers through X# hours as student
   – Avoid: Death by PowerPoint
   – Build in collaboration & interactivity
   – Use experts wherever you can
   – Interaction every 3-5 minutes
   – Don’t forget what you already know:
       • You need ice-breakers
       • You need variety
       • Backup’s for PowerPoint (in case of lost
                                                            24 Hours in the Life of a Synchronous Learner
       • Call on people
Practical Application

  Exercise #3, Homework

                        You will write a training lesson called, Writing Objectives
                        within the next two weeks. After which you send to me
                        for review:

   1.   Take my presentation, Writing Objectives and write a 15 minute lesson
   2.   Make it interactive by involving the learner
   3.   Create at least 1 exercise and 2 polling questions
   4.   Insert the Leader’s Guide in the notes section of PowerPoint
   5.   Email me ( within 2 weeks from today
                                                                         Setting Objectives
Polling Question

Do you agree?

I understand the Setting Objectives assignment.
I will dedicate time to complete the assignment.
I will share my work with a colleague to solicit feedback
I will email my final work to

                            I agree

                            I do not agree
Course Summary

Course Objectives

You should now be able to:

    – Identify the anatomy of a Virtual Classroom
    – Describe the tools in most Virtual Classrooms to design robust
    – Transfer ILT design skills to VCT
    – Create Facilitator Guides and materials clearly and easily for VCT
    – Share Best-practices and experiences
                  Thank You!

  This concludes our session.

  Please take a moment to complete a short survey to:

      –   Let LINGOs know your opinion on this course
      –   Give us an opportunity to improve the course
      –   Let us hear your ideas
      –   Allow us to learn more about what you need and expect

      – Completing the survey is greatly appreciated.

The On-Line Learning Mastery Series
Short Break