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Patrol Express

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					Patrol Express



                 BMC Patrol Express

                 Systems Monitoring




                                      07/04/2010
What is Patrol Express?

• Remotely monitors infrastructure and Web transactions.

Infrastructure
• Operating systems
• Applications
• Network Devices
• Storage

HTTP / HTTPS Web-based transactions.




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Key Patrol Express Features

All data is collected via remote monitoring
• No software needs to be installed on the elements being monitored.

Flexible alert tules
• Different rules for different elements
• Escalation policies and blackouts.

Web based reporting.
• Parameter on raw data reports.
• Service level reports based on customer defined goals.



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Benefits of Patrol Express

• Minimises deployment and configuration by using remote monitoring.

• Reduces downtime by sending real time problem notifications.

• Measures against user defined service level objectives.

• Provides performance measurements in terms of business services via
  Service Measure reports.




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  Patrol Express Monitoring

What it monitors              How it monitors
• Windows                     • PerfMon
• Unix                        • WMI
• Databases                   • rstatd
• Web servers                 • Secure Shell (SSH)
• Web transactions            • SNMP
• Network devices             • HTTP/HTTPS
• Storage devices             • SQL*NET
• Port monitoring             • Ping
• Process monitoring          • DNS
• Windows event log           • PATROL protocol
  monitoring
• Text log monitoring
• Custom parameter sets



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Architecture Overview




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Remote Service Monitor (RSM)

•   Remotely monitors the customers environment.
•   Sends information and alerts to the SIP.
•   One account may have many RSMs.
•   RSMs may be dedicated or shared across accounts.
•   Shared – multiple end users may use RSM.
•   Dedicated – only that account may use RSM.
•   Is firewall and proxy server friendly.
•   RSMs may be clustered for high availability.




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Availability view




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Status View




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Diagnostic e-mail




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Patrol Express as a component of a
larger field deployment




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Summary

Patrol Express improves quality of service.
• Minimises deployment and configuration.
• Notifies customers of outages.
• Measures against user defined service level objectives.
• Provides web based service measure reports.




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