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Conceptions of Trust

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					Conceptions of Trust in Project
        Relationships

  Peter McDermott, Rachel Cooper,
   William Swan, Graham Wood
     Conceptions of Trust in
      Project Relationships

   Trust in Construction Project
   Conceptions of Trust
   Organisational Trust Inventory
   Conclusions
www.scpm.salford.ac.uk/trust
        Trust in Construction

 Achieving cultural change – Rethinking
  Construction Agenda
 Mapping relationships through Social
  Network Analysis
 Development of Trust Inventory
 Does trusting behaviour impact project
  performance?
             Conceptions of Trust


 Review                 Develop Trust              Conduct
Literature               Interview                Interviews



              Interim                   Analyse
              Report                     Data
          Trust Review

 40 Interviews conducted
 All levels of employee
 Data Analysed using content
  analysis - SPHINX
 Interim Report
 Informs Trust Inventory
                  Case Studies

 2 pilot case studies
 Help develop research tools
 Useful contrast – different types of project
  size, time, contract form, complexity –
  external influences of trust development
 30 interviews between projects, and
  collection of network data
                    Trust Event
                                       Perceives
 Perception
  Perception                                                       Intentionality
                                                                    Intentionality
                          Perceives                     Makes

       Trustor
        Trustor                                                         Trustee
                                                                         Trustee
                                  Communications
                                   Communications

                      Perceives                       Undertakes
                                       About future
             Undertakes
                                       Actions &
                                        Actions &
                                      Behaviours
                                       Behaviours
      Perceives
                                        Leads to



                                       Outcomes
                                       Outcomes
Perceives


                                         Impacts


                                        External
                                         External
                                        Factors
                                         Factors
                Trust Events

 All communications can be viewed as
  trust events
 Trust events are not isolated incidents –
  they are part of ongoing relationships
Honest Communications



”To believe the facts that they produce.”
Actions and Behaviours


”Whether they are open or honest and
   they are proved to be honest.”
              Outcomes


“Spending time with people and working with
them [is important]. Even if you have no
experience of someone, there is trust there,
but obviously the proof of the pudding is in
the eating. If you have worked with a project
and you have been let down you would not
use that contractor again.”
          Understanding Trust

 Trust Event approach contributed to
  development of Trust Inventory
 Trust Inventory in Validation Phase
  (150 sample)
                  Where Next?

 Validation through case study approach
 Selection criteria
     Client type
     Complexity – technical organisational
     Size and value
     Stage in process – Process Protocol
     Procurement Approach
Project Partners

				
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posted:4/7/2010
language:English
pages:15