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					     4/5/2010                                                                    Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                      No.


                                                   1. Since SWAN will be integrated with SDC, will SWAN NOC          Tender clause remains unchanged.
                                                   will monitor all SDC equipments??? Please confirm.
                                                   2. Connectivity between SDC and SWAN will be under                The network components will be monitored by the
1        Sify   2       1        1a        5
                                                   SWAN operator. Who will be responsible for the configuration      existing NMS of the SWAN NOC. It will be the
                                                   of equipments at SWAN end. SWAN Operator will be                  responsibility of the SWAN operator for configuring the
                                                   responsible for the SLA on this link? Pls confirm.                equipments at the SWAN end.
                                                   Requirement of 8MBPS is mentioned in this section while in
                                                   Volume 1 - Section 4 - Clause 4.1.10.d, the requirement is
2        Sify   2       1        1b        6                                                                         the requirement is of 8Mbps
                                                   mentioned as 8Mbps. Please clarify the requirement is of
                                                   8MBPS or 8Mbps
                                                   Internet Bandwidth requirement of 8MBPS is clearly                Tender clause remains unchanged.
                                                   mentioned and has to come from 2 ISPs. Please clarify the
3        Sify   2       1        1b        6
                                                   requirement is of 4 Mbps each from the 2 ISPs or 8 Mbps           The requirement of 4 Mbps each for Internet Bandwidth
                                                   each from 2 ISPs and running in active -standby mode.             from 2 different ISPs
                                                                                                                     Tender clause remains unchanged.
                                                   SDC will be using their own Public Ips and AS number as 2
4        Sify   2       1        1b        6
                                                   ISP links will be terminating. Please confirm.                    Minimum is specified in the RFP. Bidder is free to
                                                                                                                     provide better solution.
                                                   How many work station will be their, same would required for
5        Sify   2       2        2.1       17                                                                      Please refer Annexure A of the corrigendum
                                                   AV, HIPS license.
                                                                                                                   Tender clause remains unchanged.
                                                   Can we get an AutoCAD diagram as the room dimensions
6        Sify   2       7                  50
                                                   are not so clear in the Diagram w.r.t length and breadth        While A3 size copies will be made available to the
                                                                                                                   selected vendor.
                                                   a) Do we need to quote for the firesafe vault at the Offsite
                                                   Storage
                                                                                                                   Tender clause remains unchanged.
                                                   b) Are we going to manage the offsite tape movement. If yes,
7        Sify   2       7        7.3       51
                                                   we need to know no of tapes for rotation / frequency of
                                                                                                                   Minimum is specified in the RFP.
                                                   rotation and also the distance between the primary and offsite
                                                   storage site
                                                                                                                   Tender clause remains unchanged.
                                                   Do we need to provide the CFD analysis which shows CFM
8        Sify   2       8        8.1       53      availability on every sever racks in the Data Center along with
                                                                                                                   Minimum is specified in the RFP. Bidder is free to
                                                   the bid response? Please clarify!
                                                                                                                   provide better solution.
                                                   Is it ok to provide double skin on the side panels and single
9        Sify   2       8        8.3       54                                                                      Please refer to corrigendum
                                                   skin on the front and back panels?




     PwC                                                                                        1
     4/5/2010                                                                    Clarifications - Technical Non-IT                         RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                      No.

                                                                                                                  The clause may be read as
                                                   It is mentioned "Network Interface Card for SNMP/HTTP
10       Sify   2       8        8.4       55      Connectivity". Are you looking for MIB card of MODBUS RTU " Network Interface Card for SNMP / HTTP
                                                   for interface with BMS                                         Connectivity and MIB Card of MODBUS RTU for
                                                                                                                  interface with BMS"
                                                                                                                  Tender clause remains unchanged.
                                                   Kindly confirm whether bidder need to do pest control using
11       Sify   2       9                  57
                                                   chemical spray once in every 3 months                          Minimum is specified in the RFP. Bidder is free to
                                                                                                                  provide better solution.
                                                                                                                  Tender clause remains unchanged.
                                                   Please confirm if the mentioned distance between the top
12       Sify   2       10                 58
                                                   false ceiling from the actual Room ceiling is of 10 feet?      The top false ceiling would have 10 feet of space from
                                                                                                                  the actual Room ceiling.
                                                   It is mentioned "Precision A/C system shall provide controlled
                                                   environment during normal operation of A/C system" for UPS.
                                                   It is not recommended to have precision AC for UPS room as
13       Sify   2       11                 58                                                                     For the UPS room, split type AC should be used.
                                                   the UPS room should not have any raised floor. Please
                                                   confirm if we can use comfort AC (Split type) instaed of
                                                   Precision AC.
                                                   It is mentioned "It is also recommended to have 2 x 30 KVA
                                                   UPS with 15 minutes battery back-up for provisioning of the The clause may be read as " It is also recommended to
                                                   power to the BMS Room, Staging Area and NOC Area".             have 2 x 30 KVA UPS with 15 minutes battery back-up
14       Sify   2       11                 58
                                                   Please clarify that back up required is on each UPS or in      on each UPS for provisioning of the power to the BMS
                                                   parallel operation mode.                                       Room, Staging Area and NOC Area"

                                                   Please clarify that back up required is on each UPS or in         Already addressed. Please refer to the Sr. No. 14 for
15      HCL     2       11                 58
                                                   parallel operation mode.                                          clarifications.
                                                   What will be the maximum power to be provisioned for a
16       Sify   2       13      13.1       62                                                                        Maximum power to be provisioned is 12 KVA
                                                   rack?
                                                   It is mentioned "Operating Temperature range - 0 to 40
                                                   Celsius, Maximum 50 Celsius for 8 hrs". We asume that        The clause may be read as
                                                   50 degree temperature for 8 hours has been indicated under
17       Sify   2       14      14.1       65
                                                   the normal conditions but the recommended practice is 0 to "Operating temperature range 0 to 40 degree Celsius"
                                                   40 degree celsius only as per the guildlines of IEC 62040-3.
                                                   Hence we request you to reconsider it.




     PwC                                                                                        2
     4/5/2010                                                                   Clarifications - Technical Non-IT                     RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                       Clarification Sought                              Response only for Informaion purpose
No                      No.


                                                   We asume that 50 degree temperature for 8 hours has been
                                                   indicated under the normal conditions but the recommended Already addressed. Please refer to the Sr. No. 17 for
18      HCL     2       14      14.1       65
                                                   practice is 0 to 40 degree celsius only as per the guildlines of clarifications.
                                                   IEC 62040-3. Hence we request you to reconsider it.
                                                   It mentiones "Fuel tank should have adequate capacity". Can
                                                                                                                Adequate capacity to run the DG at full load for min 4
19       Sify   2       14      14.2       67      you please specify what is the expected backup time for
                                                                                                                hours
                                                   HSDC?
                                                                                                                Adequate capacity to run the DG at full load for min 4
20       Sify   2       14      14.2       67      Kindly confirm the minimum capacity for the fuel tank.
                                                                                                                hours
                                                                                                                Tender clause remains unchanged.
21       Sify   2       14      14.2       67      Can we propose the common fuel tank for all DG Sets
                                                                                                                Minimum is specified in the RFP.
                                                                                                                Tender clause remains unchanged.
                                                   Kindly confirm out of total 10 Racks Requirement how many
22       Sify   2       14      14.3       67
                                                   network and server racks required
                                                                                                                Bidder to provide as per their solution
                                                                                                                Tender clause remains unchanged.
23       Sify   2       14      14.3       70      Air Baffle Kit--Need more Clarification on this
                                                                                                                Minimum is specified in the RFP.
                                                                                                                Tender clause remains unchanged.
24       Sify   2       14      14.3       70      UBC--Need more Clarification on this
                                                                                                                Minimum is specified in the RFP.
                                                                                                                Tender clause remains unchanged.
                                                   The dimensions for the Rack are mentioned are "750mm of
25       Sify   2       14      14.3       67
                                                   external width". It is recommended to have 800-Wide rack.    Minimum is specified in the RFP. Bidder is free to
                                                                                                                provide better solution.
                                                                                                                Tender clause remains unchanged.
                                                   Do we need to produce the "System Drawings" along with the
26       Sify   2       16      16.2       90
                                                   response to the HSDC Tender? Please clarify!
                                                                                                                Minimum is specified in the RFP
                                                   42 bar is properitory based solution. We request you to
                                                   approved for 25bar solution.There is no effect in perfomance The clause may be read as „The system shall utilize 25
27       Sify   2       16      16.2       86
                                                   of FM200 system.Respect to coverage of Server room 25bar Bar/ high pressure (362 psi) technology.‟
                                                   also technicaly suitable.
                                                                                                                Tender clause remains unchanged.
                                                   Can bidder recommends or bid for more environment friendly
28       Sify   2       16      16.2       86
                                                   fire supression system                                       Minimum is specified in the RFP. Bidder is free to
                                                                                                                provide better solution.




     PwC                                                                                       3
     4/5/2010                                                                    Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                      No.

                                                   It is mentioned"Two fans shall be provided for each
                                                   condenser unit and should be selected for low speed quiet         Tender clause remains unchanged.
                                                   operation". This is purely depending on the design of the
29       Sify   2       17                 91
                                                   Precision Air conditioner machines and CFM produced.              Minimum is specified in the RFP. Bidder is free to
                                                   Please clarify if we can select the no of fans depending on       provide better solution.
                                                   the cooling requirements?
                                                   It is mentioned "The system shall provide visual images
                                                   from the cameras located through out the facility. The
                                                                                                               Tender clause remains unchanged.
                                                   cameras located shall be fed into the Digital Video Server
30       Sify   2       20                100      (DVS) located in the security room". As per the specs you
                                                                                                               Minimum is specified in the RFP. Bidder is free to
                                                   asked for Digital video management solution. Software based
                                                                                                               provide better solution.
                                                   solution which require IP based camera & Servers for
                                                   processing,Monitoring & Recording.Please confirm.
                                                                                                                     Tender clause remains unchanged.
                                                   DIGITAL VIDEO RECORDER--With respect to above point,
31       Sify   2       20                101      DVR is not matching Digital Video management
                                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                   solution.Please confirm the requirement.
                                                                                                                     provide better solution.
32       Sify   2       25                117      How many X.509/128Bit certificate keys will be required?          Please refer to corrigendum
                                                                                                                     Tender clause remains unchanged.
                                                   Temperature & Humidity will be recorded at the inlet of
33      HCL     2       17        c        91      Preceision Air Conditioning Indoor unit i.e return air
                                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                   conditions
                                                                                                                     provide better solution.
                                                                                                                     Tender clause remains unchanged.
                                                   We wish confirm the load per rack and equipment load
34      HCL     2
                                                   details in KW(or total equipment load in server room).            Minimum is specified in the RFP. Bidder is free to
                                                                                                                     provide better solution.
                                                   We shall provide the machines with SHF>.9.However we
                                                   shall arrive at the SHF after exact/most appropriate unit
35      HCL     2       8        8.1       53                                                                        SHF > 0.92 should be provided.
                                                   selection.None of the reputed manufacurers of the product
                                                   deliver0.99SHF.

                                                   The supply part shall include only the unit                       Tender clause remains unchanged.
                                                   cost.Copperpiping,condenser cable,grills and other lowside
36      HCL     2       8        8.4       55
                                                   works shall be seperately quoted and will not be present in       Minimum is specified in the RFP. Bidder is free to
                                                   supply part.                                                      provide better solution.




     PwC                                                                                        4
     4/5/2010                                                                   Clarifications - Technical Non-IT                            RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                      No.

                                                                                                                    Tender clause remains unchanged.
37      HCL     2       17                 91      Max of 48hr data can be recorded.
                                                                                                                    Minimum is specified in the RFP. Bidder is free to
                                                                                                                    provide better solution.
                                                                                                                    Tender clause remains unchanged.
38      HCL     2       17                 93      We require 850 mm space for service.
                                                                                                                    Minimum is specified in the RFP. Bidder is free to
                                                                                                                    provide better solution.
                                                                                                                    Tender clause remains unchanged.
                                                   Condenser fans shall 2 or 3 depending on our design How
39      HCL     2       17                 93      ever all technical criterias will be met mentioned in the
                                                                                                                    Minimum is specified in the RFP. Bidder is free to
                                                   tender.
                                                                                                                    provide better solution.
                                                   The proposed solution should provide the ability of event
                                                                                                                    Tender clause remains unchanged.
                                                   driven scheduling ( File Transferred , Created , CPU
40      HCL     2       4        4.2       31
                                                   Utilization , Message issued in Log etc ). It should also
                                                                                                                    Support for custom event is required
                                                   support custom event.
                                                   It should have an updateable knowledge base for technical        Tender clause remains unchanged.
                                                   analysis and further help end-users to search solutions for
41      HCL     2       4        4.2       38
                                                   previously solved issues.--what is meant by knowledge            Various repetitive problems, their solutions, best
                                                   base?                                                            practices etc. will form the knowledge base
                                                                                                                    Tender clause remains unchanged.

                                                                                                                    To avoid any ambiguity it is clarified that:

                                                                                                                    " Initially the internet bandwidth that will be required for
                                                                                                                    running this centre will be 8 Mbps unshared
                                                   Requirement of 8MBPS is mentioned in this section while in       bandwidth (4 Mbps each from two diffrerent service
                                                   Volume 1 - Section 4 - Clause 4.1.10.d, the requirement is       providers) to start off with as all CSC„s would be
42       Sify   2       1        1b        6
                                                   mentioned as 8Mbps. Please clarify the requirement is of         accessing SDC in first phase. In the quarterly review,
                                                   8MBPS or 8Mbps                                                   the DCO will present the bandwidth status and will
                                                                                                                    project the bandwidth requirement if any". Further,
                                                                                                                    "Provisioning" shall mean providing the required ports
                                                                                                                    and adequate infrastructure for terminating the
                                                                                                                    bandwidth from the Service Provider. Selection of
                                                                                                                    Service Provider and cost of the bandwidth shall be
                                                                                                                    HARTRON's responsibility.




     PwC                                                                                        5
     4/5/2010                                                                    Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                         Clarification Sought                                 Response only for Informaion purpose
No                      No.


                                                   Subsequently periodic surveillance audits must be carried         Tender clause remains unchanged. As per standards.
        HCL
43              2       25                117      out.Is there aby specific frequency SDC want us to do these
       Comnet
                                                   audits or these should be ase per the ISO standards?

                                                   We asume that 50 degree temperature for 8 hours has been The clause may be read as
                                                   indicated under the normal conditions but the recommended
44     Spanco   2       14      14.1       65
                                                   practice is 0 to 40 degree celsius only as per the guildlines of "Operating temperature range 0 to 40 degree Celsius"
                                                   IEC 62040-3. Hence we request you to reconsider it.


                                                   Please clarify that back up required is on each UPS or in         It is clearly mentioned on Pg No 58 Vol 2 of the RFP
45     Spanco   2       11                 59                                                                        that "30 minutes battery back-up on each UPS in Load
                                                   parallel operation mode.
                                                                                                                     Bus Synchronization (LBS) configuration is required"
                                                                                                                     Tender clause remains unchanged.
                                                   Temperature & Humidity will be recorded at the inlet of
46     Spanco   2       17        c        91      Preceision Air Conditioning Indoor Unit i.e. return air
                                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                   condition
                                                                                                                     provide better solution to meet the functionality.
                                                   We shall provide the machines with SHF>.9.However we
                                                   shall arrive at the SHF after exact/most appropriate unit
47     Spanco   2       8        8.1       53                                                                        SHF > 0.92 should be provided.
                                                   selection.None of the reputed manufacurers of the product
                                                   deliver0.99SHF.
                                                   The supply part shall include only the unit
                                                   cost.Copperpiping,condenser cable,grills and other lowside
48     Spanco   2       8        8.4       55                                                                        As per the discretion of the bidder
                                                   works shall be seperately quoted and will not be present in
                                                   supply part.
49     Spanco   2       17        c        91      Max of 48hr data can be recorded.                                 As per the discretion of the bidder
                                                                                                                     Tender clause remains unchanged.
50     Spanco   2       17                 93      We require 850 mm space for service.
                                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                                                                                     provide better solution to meet the functionality.
                                                                                                                     Tender clause remains unchanged.
                                                   Condenser fans shall 2 or 3 depending on our design How
51     Spanco   2       17                 93
                                                   ever all technical criterias will be met mentioned in the tender. Minimum is specified in the RFP. Bidder is free to
                                                                                                                     provide better solution to meet the functionality.




     PwC                                                                                         6
     4/5/2010                                                                     Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                     Section
      Company    Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                       No.

                                                    Near by Rating is 320 KVA with producing 386 bhp instead
                                                                                                                      Tender clause remains unchanged.
                                                    of 750 bhp as mentioned in your enquiries. Hence we
52     Spanco    2       14      14.2       65      proposed to so far 320KVA D.G. Set. We are also enclosing
                                                                                                                      Minimum is specified in the RFP. Bidder is free to
                                                    herewith the complete technical specification for 320 KVA for
                                                                                                                      provide better solution to meet the functionality.
                                                    necessary action.
                                                    1) How much is Average Power is rated power or Actual
                                                    consumed power                                                    Tender clause remains unchanged.
                                                    2) Maximum rack power density above
53    Reliance   2       7        7.1       51
                                                    6kVA required with quantity for estimating cooling system         Minimum is specified in the RFP. Bidder is free to
                                                    needs if any                                                      provide better solution to meet the functionality.

                                                    Can the CFD analysis be given after tender is won
                                                                                                                      Tender clause remains unchanged.
                                                    Layout of the exterior area where
54    Reliance   2       8        8.1       54      these units are supposed to be placed/Sufficient place to
                                                                                                                      Minimum is specified in the RFP. Bidder is free to
                                                    place these units
                                                                                                                      provide better solution to meet the functionality.

                                                    1) Will the Input Power to Main Panel be brought by client or
                                                    the bidder. If by bidder, then distance between source and        Tender clause remains unchanged.
                                                    Main Panel
55    Reliance   2       13      13.1       62
                                                    2) UPS's are paralled before distribution to the racks. Power     Minimum is specified in the RFP. Bidder is free to
                                                    to sockets be clarified pls. and also the socket ratings          provide better solution to meet the functionality.


                                                                                                                      Tender clause remains unchanged.
                                                    Does the same UPS supply to Servers and Access Control,
56    Reliance   2       11                 58
                                                    Fire Panel, Suppression / Surveillance etc                        Minimum is specified in the RFP. Bidder is free to
                                                                                                                      provide better solution to meet the functionality.
                                                                                                                      Tender clause remains unchanged.
57    Reliance   2       11                 58      What is the distance bet UPS Room and Server Hall
                                                                                                                   Minimum is specified in the RFP. Bidder is free to
                                                                                                                   provide better solution to meet the functionality.
                                                    The UPS shall have separate battery set having battery back Tender clause remains unchanged.
                                                    up to support full load of UPS for 30 minutes. The battery set
58    Reliance   2       11                 59
                                                    shall be Sealed Maintenance Free (SMF) either Lead Acid        Minimum is specified in the RFP. Bidder is free to
                                                    category or VRLA type.                                         provide better solution to meet the functionality.




     PwC                                                                                          7
     4/5/2010                                                                       Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                     Section
      Company    Vol           Clause No. Page No                         Clarification Sought                                   Response only for Informaion purpose
No                       No.

                                                                                                                        Tender clause remains unchanged.
59    Reliance   2       11                 61      Battery should be sealed and maintenance free type
                                                                                                                        Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.
                                                    )Pls state the floor load capacity of the
                                                                                                                        Tender clause remains unchanged.
                                                    of server hall, UPS/Battery floor palte to ascertain placing of
60    Reliance   2       15                 71      these equipments
                                                                                                                        Minimum is specified in the RFP. Bidder is free to
                                                    2) What is the clear height from true floor to true ceiling?
                                                                                                                        provide better solution to meet the functionality.
                                                                                                                        Tender clause remains unchanged.
                                                    Whether the water proofing on the top floor
61    Reliance   2       15                 71      has been carried out and if not should we recommend
                                                                                                                        Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.
                                                                                                                        Tender clause remains unchanged.
        HCL
62               1       4       4.1.2      19      Is it a Stand alone building?
       Comnet                                                                                                           Bidder may visit the site and take necessary
                                                                                                                        information.
                                                                                                                        Tender clause remains unchanged.
        HCL
63               1       4       4.1.2      19      Is site on a floor of a multi-storeyed Building?
       Comnet                                                                                                           Bidder may visit the site and take necessary
                                                                                                                        information.
                                                                                                                        Tender clause remains unchanged.
        HCL                                         Does it have Proximity to noxious or hazardous
64               1       4       4.1.2      19
       Comnet                                       industries/sites?                                                   Bidder may visit the site and take necessary
                                                                                                                        information.
                                                                                                                        Tender clause remains unchanged.
        HCL
65               1       4       4.1.2      19      Does it have Proximity public transport?
       Comnet                                                                                                           Bidder may visit the site and take necessary
                                                                                                                        information.
                                                                                                                        Tender clause remains unchanged.
        HCL                                         Does it have Proximity to residential areas (noise, pleasant,
66               1       4       4.1.2      19
       Comnet                                       disturbances etc...)?Comment.                                       Bidder may visit the site and take necessary
                                                                                                                        information.
                                                                                                                        Tender clause remains unchanged.
        HCL
67               1       4       4.1.2      19      Does it have proximity to network carriers-Point of connect?
       Comnet                                                                                                           Bidder may visit the site and take necessary
                                                                                                                        information.




     PwC                                                                                               8
     4/5/2010                                                                          Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                      Section
      Company     Vol           Clause No. Page No                           Clarification Sought                                   Response only for Informaion purpose
No                        No.

                                                                                                                           Tender clause remains unchanged.
        HCL                                          Does it have proximity to emergency services ( Fire Station,
68                1       4       4.1.2      19
       Comnet                                        Gasoline station)                                                     Bidder may visit the site and take necessary
                                                                                                                           information.
                                                                                                                           Tender clause remains unchanged.
        HCL
69                1       4       4.1.2      19      RFI considerations (now and future)?
       Comnet                                                                                                              Bidder may visit the site and take necessary
                                                                                                                           information.
                                                                                                                           Tender clause remains unchanged.
        HCL                                          Do premises have ability to provide required power
70                1       4       4.1.2      19
       Comnet                                        requirements (sub station load capability)?
                                                                                                                           State shall provide the same.
                                                                                                                           Tender clause remains unchanged.
        HCL                                          Is there a Basement directly below the site or basement
71                1       4       4.1.2      19
       Comnet                                        inside secure perimeter?                                              Bidder may visit the site and take necessary
                                                                                                                           information.
                                                                                                                           Tender clause remains unchanged.
        Wipro                                        Since the layout are as given in the RFP is not redeable we
72                2       7         7        50
       Infotech                                      request to provide the autocad editable drawing.
                                                                                                                           Will be provided only to the selected bidder
                                                                                                                           Tender clause remains unchanged.
        Wipro                                        please elaborate. what is meant by 100% and how stand by
73                2       8        8.1       54
       Infotech                                      redundancy?Is it N+1 or N+N.                                          Minimum is specified in the RFP. Bidder is free to
                                                                                                                           provide better solution to meet the functionality.
                                                                                                                           Tender clause remains unchanged.
        Wipro                                        Rectifier and Inverter both to be PWM IGBT based or it is
74                2       11       11        58
       Infotech                                      only the Inverter?                                                    Minimum is specified in the RFP. Bidder is free to
                                                                                                                           provide better solution to meet the functionality.
                                                                                                                           Tender clause remains unchanged.
                                                     Lead acid battery and VRLA ( Valve regulated Lead acid) are
        Wipro
75                2       11       11        59      both same. Does the RFP means to ask about 2V and 12 V
       Infotech                                                                                                  Minimum is specified in the RFP. Bidder is free to
                                                     battery? Please clarify.
                                                                                                                 provide better solution to meet the functionality.
                                                                                                                 Tender clause remains unchanged.
        Wipro                                                           2
76                2       11       11        60      What is I2t. Is it I t. Please clarify.
       Infotech                                                                                                                                         2
                                                                                                                           While it is clarified that it is I t.
                                                                                                                           Tender clause remains unchanged.
        Wipro
77                2       11       11        60      The power factor as indicated is for the input or output?
       Infotech                                                                                                            Minimum is specified in the RFP. Bidder is free to
                                                                                                                           provide better solution to meet the functionality.




     PwC                                                                                              9
     4/5/2010                                                                       Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                      Section
      Company     Vol           Clause No. Page No                         Clarification Sought                                  Response only for Informaion purpose
No                        No.

                                                                                                                        Tender clause remains unchanged.
        Wipro                                        to trip a breaker remotely, the breaker has to be motorised
78                2       11       11        61
       Infotech                                      one. Is it really a requirement to provide motorised breaker?      Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.
                                                     For doing site survey and then quering about the space             Tender clause remains unchanged.
        Wipro
79                2       12       12        61      needs some time. Request you to allow some more time for
       Infotech
                                                     submitting the quesry related to site.                             While the Timelines will be as per the RFP
                                                     Please specify the route length and provide route diagram.
                                                     Please specify the transformer capacity if the same is
                                                                                                                        Tender clause remains unchanged.
                                                     dedicated only for SDC. If it is a shared one, then the cable
        Wipro
80                2       13       13        63      has to be laid from main building panel till the LT Panel of
       Infotech                                                                                                         Minimum is specified in the RFP. Bidder is free to
                                                     SDC. In this case please specify the breaker capacity at the
                                                                                                                        provide better solution to meet the functionality.
                                                     main panel from where the cable will be laid and the route
                                                     distance.
                                                                                                                        Tender clause remains unchanged.
        Wipro
81                2       13      13.1       63      Please let us know the list of approved makes to choise from.
       Infotech                                                                                                         Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.
                                                                                                                        Tender clause remains unchanged.
        Wipro                                        Please specify the capacity fo the fuel tank in Liters or the
82                2       14      14.2       67
       Infotech                                      backup time required at % of load for each DG set.                 Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.
                                                                                                                        Tender clause remains unchanged.
        Wipro                                        There is only one make mentioned for this, that is Diamond
83                2       15      15.3       73
       Infotech                                      brand. Please specify at lease thee options of makes.              Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.
                                                                                                                        Tender clause remains unchanged.
        Wipro
84                2       15      15.3       73      We did not find ' item no E-1 of Paint'. Please clarify.
       Infotech
                                                                                                                        E-1 is a typo error.
                                                                                                                        Tender clause remains unchanged.
        Wipro                                        Only one make will lead to monopoly situation. Please specify
85                2       15      15.3       74
       Infotech                                      at least 2 more options.                                      Minimum is specified in the RFP. Bidder is free to
                                                                                                                   provide better solution to meet the functionality.
                                                                                                                   Tender clause remains unchanged.
        Wipro
86                2       15      15.9       78      Can we suggest some other make?
       Infotech                                                                                                         Minimum is specified in the RFP. Bidder is free to
                                                                                                                        provide better solution to meet the functionality.




     PwC                                                                                            10
     4/5/2010                                                                      Clarifications - Technical Non-IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                      Section
      Company     Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                        No.

                                                     Without knowing the no of fiber and Copper ports per rack, it
                                                     will not be possible to create the BOM for the network            Tender clause remains unchanged.
        Wipro
87                2       15      15.12      82      cabling. The assumptions can be varying from 4/5 ports to 48
       Infotech
                                                     ports and hence will be a huge price variation. Is it OK if we    Bidder has to provide solution for the same
                                                     quote on per port basis?
                                                     The latest ASHRAE report asks for 23 deg C for Datacenter         Tender clause remains unchanged.
        Wipro                                        cooling design. Shall we consider the same? The will not only
88                2       17       17        91
       Infotech                                      be saving in cost by material selection but also will be saving   Minimum is specified in the RFP. Bidder is free to
                                                     in opex.                                                          provide better solution to meet the functionality.
                                                                                                                       Tender clause remains unchanged.
        Wipro                                        Can we offer elelctronic expasion valve (EEV)in stead of
89                2       17       17        91
       Infotech                                      thermal expansion valve? EEV is more efficient than TXV.          Minimum is specified in the RFP. Bidder is free to
                                                                                                                       provide better solution to meet the functionality.
                                                                                                                       Tender clause remains unchanged.
                                                     Belt driven fans consumes more engergy than Electronic
        Wipro
90                2       17       17        93      Commutative (EC) fans. EC fans saves 40% energy than belt
       Infotech                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                     driven fans. Can be consider EC fans?
                                                                                                                    provide better solution to meet the functionality.
                                                                                                                    Tender clause remains unchanged.
        Wipro                                        please specify the CCTV footage archiving duration and for
91                2       20       20       101
       Infotech                                      how much time it has tobe preserved.                           Minimum is specified in the RFP. Bidder is free to
                                                                                                                    provide better solution to meet the functionality.
                                                                                                                    Tender clause remains unchanged.
                                                     There is no fire rated door in the RFP. The Server are has to
        Wipro
92                2                                  have firerated matal door. Please specify what kind of door is
       Infotech                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                     envisaged here.
                                                                                                                    provide better solution to meet the functionality.
                                                                                                                    Tender clause remains unchanged.
                                                     Please indicate what is the total power provisioned for the
        Wipro
93                2                                  SDC and from how many input source. This is required for
       Infotech                                                                                                     Minimum is specified in the RFP. Bidder is free to
                                                     designing panels in terms of redundancy
                                                                                                                    provide better solution to meet the functionality.




     PwC                                                                                          11
     4/5/2010                                                                      Clarifications - Technical IT                           RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                 Response only for Informaion purpose
No                      No.

                                                   Ethernet Interface speed is mentioned 10/100 Mbps. Is this is
                                                                                                                 The clause may be read as " Ethernet Port 10 / 100 /
1        Sify   2       2        2.3       9       the speed required or we can assume 10/100/1000 Mbps for
                                                                                                                 1000 Mbps"
                                                   sizing the router.
                                                   Processing and forward rate of router not specified. Please
                                                                                                                 A clause may be added
                                                   mention the minimum processing and forwarding rate to size
4        Sify   2       2        2.3       9
                                                   the appropriate router
                                                                                                                 "Router performance should be minimum of 400 Kpps"
                                                   Point 2 mentioning that 4 giga segment support & in future it
                                                   will support more 4 giga segment, but in point 3 contradicts     The clause "Should support monitoring of 2 inline
8        Sify   2       2        2.5       11      the same by mentioning should support monitoring of 2            segment from day one and should be upgradable to 4
                                                   inline segment & upgradable to 4 inline segment.                 inline segment" may be read as deleted.

                                                   Last point on throughput under memory saying "upto 07
                                                   Gbps" It contradicts with "Firewall Throughput: minimum     i) The clause " Firewall throughput: minimum 4 Gbps
                                                   4GBPS" mentioned in section Performance & availability. Pls Encrypted throughput( 3 DES/AES): minimum of 1.0
                                                   clarify                                                     GBPS
                                                                                                               Concurrent connections: up to 60,000 numbers
9        Sify   2       2        2.6       13                                                                  Simultaneous VPN tunnels: up to 10,000 numbers"
                                                                                                               stands deleted in External Firewall specifications.

                                                                                                                    ii) Also, the clause Clear text throughput: upto 7 GBPS
                                                                                                                    should be read as " Clear text throughput: upto 7 Gbps"

                                                   2 Nos. of additional 10 Gbps FC ports.                           The clause may be read as
                                                   Justification: It is recommended that the inter-switch links
                                                   be of higher capacity that the links connecting to the servers   "Minimum 16 Active ports (each with minimum port
10       Sify   2       3        3.1       18
                                                   and the 4G ports are not used up for integration. Since the      speed 4Gb) within same switch upgradeable to 32
                                                   server FC links are 4 Gbps, it is suggested to have support      ports with minimum 2 nos. of additional 10 Gbps FC
                                                   for 10G FC for the inter-switch link.                            ports"
                                                   Currently most OEM do not have End-to-End 8GBPS                  i) The clause may be read as " Dual Active-Active
                                                   architecture, request you to change it to "End-to-End 4Gbps      Storage Controllers and SAN raid array in an end-to-
                                                   architecture and support for 8Gbps front end port in             end 4 Gbps architecture and upgradeable to 8 Gbps
13       Sify   2       3        3.2       18      future" This ensures State will get the future ready             (front end and back end) in near future.
                                                   solution, hence best ROI and TCO.
                                                                                                                    ii) The support for iSCSI drive may be quoted as an
                                                                                                                    option.




     PwC                                                                                        12
     4/5/2010                                                                       Clarifications - Technical IT                             RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                         Clarification Sought                                  Response only for Informaion purpose
No                      No.

                                                   Is the backup server to be setup in cluster mode or the            The clause may be read as
                                                   servers which are being backed up. If in case it is not the
16       Sify   2       3        3.6       21      backup server then please mention which servers are to be          "Proposed backup solution shall be offered with cluster
                                                   provided with a cluster license                                    client license to take the back up of clustered servers in
                                                                                                                      the setup"
                                                   We request State to clarify that out of 100 Client, how many
                                                                                                                The clause may be modified as
                                                   should be on SAN and how many on LAN. This will help us to
                                                   size the BoM.As the cost of LAN client and SAN client have
17       Sify   2       3        3.6       21                                                                   "The proposed backup solution shall be offered with
                                                   got huge cost difference.
                                                                                                                alteast 50 Client Licenses for LAN based backup and
                                                                                                                50 Client / Media Licenses for SAN based backup"
                                                   Request you to clarify whether written 32GBPS of front end
                                                   bandwidth is 32GBPS or 16GBPS . Seems to be some typing            i) The clause may be read as
                                                   error and it should be 16GBPS as 16GBPS is asked for the
                                                   disk connectivity. connectivity which will help to eliminate any   "The offered system should be pre-configured with at
                                                   kind of Imbalance in                                               least 10 TB of useable Storage Capacity out of which
                                                   the performance from the storage array.                            5TB useable shall be configured using Fiber Channel
                                                                                                                      Hard disks of 15K RPM or higher drives in RAID 5 and
                                                                                                                      5TB useable capacity shall be configured using
                                                                                                                      SATA/FATA Drives of atleast 7200 RPM or higher. The
30      HCL     2       3        3.2       19                                                                         Storage should have at least 16 Gbps port bandwidth
                                                                                                                      for the connectivity to servers and at least 16 Gbps port
                                                                                                                      bandwidth (aggregated) for disk connectivity.

                                                                                                                      ii) The storage system, with the given configuration,
                                                                                                                      should be scalable upto 50 TB

                                                                                                                      iii) The SAN should support automatic path failover to a
                                                                                                                      pre-configured redundant path in a SAN environment.

37      HCL     2       4        4.2       26      what is meant by Extended?                                         The Word " Extended" stands deleted
                                                   Should it also include backend components like MQ?                 The minimum required specifications are given in the
43      HCL     2       4        4.2       33
                                                                                                                      RFP
                                                   It should have an updateable knowledge base for technical
                                                   analysis and further help end-users to search solutions for        The minimum required specifications are given in the
44      HCL     2       4        4.2       38
                                                   previously solved issues.--what is meant by knowledge              RFP
                                                   base?




     PwC                                                                                         13
     4/5/2010                                                                      Clarifications - Technical IT                            RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                 Response only for Informaion purpose
No                      No.

                                                   Provision for SLB to work in active- active mode has been
                                                   aksed for. Please clarify the meaning of SLB working in
                                                   active - active mode. As per industry standard , no SLB can     The clause may be read as
47      HCL     2       3        3.7       22      work in active - active mode for one application e.g            " Support for Active-Active and Active-Standby
                                                   automatic failover of one SLB to another SLB is not             Redundancy"
                                                   possible. It has to be done manually. Hence forth request
                                                   you to kindly remove this clause.
                                                   The SAN switch does not support FCIP protocol with in the
49       IBM    2       3        3.1       18      switch , Since there is no replication involved FCIP can be     The clause has been deleted.
                                                   removed.
                                                   Details of existing infrastructure to be provided?              The minimum required specifications are given in the
58       IBM    2       3        3.5       20
                                                                                                                   RFP
                                                                                                                   The clause may be read as
59       IBM    2       3        3.5       20      DLT8000 and SDLT should be removed,
                                                                                                                   "Ability to flexibly emulate popular tape drive / tape
                                                                                                                   formats LTO-Gen2, LTO-Gen3, LTO-Gen4 etc"
                                                   "VGA/Graphics port" be changed to "VGA/Graphics
                                                                                                                   The clause may be read " VGA / Graphics Port /
60       IBM    2       2        2.9       17      controller". A common VGA port is available for the entire
                                                                                                                   Controller"
                                                   chassis.
                                                   For moving from LAN to SAN based backup we require
61       IBM    2       3        3.6       21                                                                      The clause has been deleted.
                                                   addition SAN agent, & also this is vendor specific
                                                   The proposed solution should provide the ability of event
                                                   driven scheduling ( File Transferred , Created , CPU            The minimum required specifications are given in the
67      IBM     2       4        4.2       31
                                                   Utilization , Message issued in Log etc ). It should also       RFP
                                                   support custom event.
                                                   Pls specifiy whether this is inspected traffic throughput or    The clause may be read as
                                                   plain throughput. Inspected throughput and Plain throughput
71      IBM     2       2        2.5       11
                                                   are different, And also whether it is for some category of      "Layer 7 Inspected Traffic throughput of 4 Gigabit or
                                                   traffic or all types of traffic.                                more"
                                                   Minimum 2x Quad core processor with 2.1GHz or above with        The clause may be read
                                                   1066Mhz FSB expandable to four physical processor with
                                                   2x2MB l2 cache per processor for Intel and Minimum 2x           "Minimum 2x Quad core processor with 2.1GHz or
80      SUN     2       2        2.8       15
                                                   Quad core processor with 2.1GHz or above with 2000MT/s          above with 1066Mhz FSB / 2000 MT /s expandable to
                                                   expandable to four physical processor with 2MB l2 cache per     four physical processor with min 2MB L2 cache per
                                                   processor for AMD                                               processor"




     PwC                                                                                        14
     4/5/2010                                                                      Clarifications - Technical IT                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
No                      No.

                                                   This seems to be a typographicl error. The current NIC
                                                   technology available is in Mbps. Request you to kindly modify
                                                   it to make it more clear. Also, the database servers may be
                                                                                                                 The clause may be read as
                                                   required to be clustered, which along with required redundant
81      SUN     2       2        2.8       15
                                                   LAN/ethernet connectivity translates into more ethernet ports
                                                                                                                 "Atleast 2 x 10/100/1000 Mbps Ethernet ports or more"
                                                   requirement. Recommend you to kindly increase the no. Of
                                                   ports mentioned in this clause--Atleast 4X10/100/1000 M bps
                                                   ethernet ports
                                                   2 x 4 GBPS Fiber Channel ports. This is required only for     The clause may be read as
                                                   database servers.
82      SUN     2       2        2.8       15
                                                                                                                 "2 x 4 Gbps Fiber Channel Ports. This is required only
                                                                                                                 for database servers"
                                                   Hardware RAID Controller with RAID 0/1/5/6 with 256 MB
                                                                                                                 The clause may be read as
                                                   cache
                                                                                                                   "RAID Controller with RAID 0/1/5 with 256 MB cache".
83      SUN     2       2        2.8       15
                                                                                                                   It may be noted that the bidder should specify the exact
                                                                                                                   configuration of the Technical Solution offered by him
                                                                                                                   for the Technical Evaluation purposes.
                                                   Memory upgradeable to atleast 64GB per blade for future
                                                                                                                   The clause may be read as
                                                   scalability and investment protection.
85      SUN     2       2        2.9       17
                                                                                                                   "Minimum Memory: 8 GB scalable to 64 GB per blade"
                                                   The Blade should have redundant 4 Gbps Fiber Channel            The clause may be read as
                                                   HBA cards
86      SUN     2       2        2.9       17
                                                                                                                   "The Blade should have redundant 4 Gbps Fiber
                                                                                                                   Channel HBA"
                                                   Front accessible hot swapable 4X146 GB HDD for RAID             „2 x 146 GB HDD or more hot swappable system disk
87      SUN     2       2        2.9       17      implementation.                                                 with mirrored using integrated RAID 0,1 on internal disk
                                                                                                                   / Flash boot disk on each blade.




     PwC                                                                                        15
      4/5/2010                                                                       Clarifications - Technical IT                            RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                      Section
       Company    Vol           Clause No. Page No                        Clarification Sought                                 Response only for Informaion purpose
No                        No.


                                                                                                                      i) The clause may be read as " Tape Drives: 4 x LTO 4
                                                     We recommend to change this clause and read it as “Should        FC drives scalable to minimum 15".
                                                     support LTO-4 or latest technology based library with at least
                                                     4 LTO-4 tape drives with more than 50 Ultrium cartridge slot     ii) Atleast 50 LTO 4 Media Cartridges with 5 Cleaning
90       SUN      2       3        3.4       19
                                                     attachable to SAN with FC network, rack mountable. The           Cartridges, Barcode labels shall also be provided
                                                     tape library shall be expandable to at least 18 drives with
                                                     atleast 500 slots in future.”                                    iii) Should be able to backup the entire production
                                                                                                                      landscape in 8 hours window.
                                                     VTL has capacity to integrate with tape backup infrastructure.
93       SUN      2       3        3.5       20                                                                       The clause has been deleted.
                                                     Need info about existing infra
                                                     As IPv6 is a standard based protocol and industry is moving
                                                     towards it , the data center switches should support it in
                                                                                                                      A clause may be added
139     Spanco    2       2        2.1       7       hardware. A dedicated hardware support for IPv6 protocol
                                                                                                                      "The switch should have IPv6 support in hardware"
                                                     will enhance the overall performance of the switches rather
                                                     then degrading it w
                                                     The IPv6 hardware support is required so that the overall
                                                     switch performance should not degrade by software
                                                                                                                      A clause may be added
151     Spanco    2       2        2.2       8       switching.The entire State Wide area Network for Haryana
                                                                                                                      "The switch should have IPv6 support in hardware"
                                                     State is Ipv6 enables , so it recommended that for end to end
                                                     use of IPv6 state should take.
                                                     QoS provisioning will be done by in-path L3 devices like
                                                     routers and switches. As it is not the native feature of IPS
160     Spanco    2       2        2.5       11                                                                       The clause has been deleted.
                                                     and customer might assume that it is available on the
                                                     box.This feature might be specific to one vendor
                                                     The SAN switch does not support FCIP protocol with in the
178    Reliance   2       3        3.1       18      switch , Since there is no replication involved FCIP can be      The clause has been deleted.
                                                     removed.




      PwC                                                                                         16
      4/5/2010                                                                        Clarifications - Technical IT                             RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                      Section
       Company    Vol           Clause No. Page No                        Clarification Sought                                   Response only for Informaion purpose
No                        No.

                                                     Dual Active/Active storage Controllers should be end to end 4
                                                     Gbps including the controllers , disks , HBA etc with easily
                                                     upgradable to 8 Gbps in future without forkuplifting the entire
                                                     storage array.

                                                     In the entire SAN array everything else except the controllers
                                                     are still at 4 Gbps including the HBA , SANSwitch Fabric. So
179    Reliance   2       3        3.1       18                                                                     Please refer to corriegendum
                                                     only Storage controller working at 8 Gbps will not effect the
                                                     performance. Moreover the The storage array should be able
                                                     to meet the Frontend and backend bandwidth fig of 32Gbpa
                                                     and 16 Gbps repectively rather than individual port
                                                     bandwidth.Moreover SAN Array proposed is upgradable to 8
                                                     Gbps in future.

181    Reliance   2       3        3.1       19      GBPS to be changed to Gbps                                        Read as Gbps
                                                                                                                       The clause may be read as
188    Reliance   2       3        3.5       20      DLT8000 and SDLT should be removed,
                                                                                                                       "Ability to flexibly emulate popular tape drive / tape
                                                                                                                       formats LTO-Gen2, LTO-Gen3, LTO-Gen4 etc"
                                                     "VGA/Graphics port" be changed to "VGA/Graphics
                                                                                                                       The clause may be read " VGA / Graphics Port /
189    Reliance   2       2        2.9       17      controller". A common VGA port is available for the entire
                                                                                                                       Controller"
                                                     chassis.
                                                     Pls specifiy whether this is inspected traffic throughput or      The clause may be read as
                                                     plain throughput. Inspected throughput and Plain throughput
191    Reliance   2       2        2.5       11
                                                     are different, And also whether it is for some category of        "Layer 7 Inspected Traffic throughput of 4 Gigabit or
                                                     traffic or all types of traffic.                                  more"
                                                                                                                       web-based knowledge tools that provides the flexibility
                                                                                                                       to search based on filter noise words methods, list the
196     Spanco    2       4        4.2       39      what is meant by knowledge tools?                                 commonly used security knowledge article methods
                                                                                                                       and deduction methods using a series of questions and
                                                                                                                       answers
                                                                                                                       i) The clause may be read as " Dual Active-Active
                                                     Request you to please change the clause to Dual Active -          Storage Controllers and SAN raid array in an end-to-
                                                     Active Storage Controller and SAN raid Array in an end to         end 4 Gbps architecture and upgradeable to 8 Gbps
198         HP    2       3        3.2       18      end 4Gbps Architecture which should be 8Gbps ready as end         (front end and back end) in near future.
                                                     to end 8Gbps controllers are not available with any of the
                                                     vendors.                                                          ii) The support for iSCSI drive may be quoted as an
                                                                                                                       option.




      PwC                                                                                          17
      4/5/2010                                                                       Clarifications - Technical IT                             RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                     Section
       Company   Vol           Clause No. Page No                        Clarification Sought                                   Response only for Informaion purpose
No                       No.



                                                                                                                      i) The clause may be read as

                                                                                                               "The offered system should be pre-configured with at
                                                                                                               least 10 TB of useable Storage Capacity out of which
                                                                                                               5TB useable shall be configured using Fiber Channel
                                                                                                               Hard disks of 15K RPM or higher drives in RAID 5 and
                                                    Request you to clarify whether written 32GBPS of front end 5TB useable capacity shall be configured using
                                                    bandwidth is 32GBPS or 16GBPS . Seems to be some typing SATA/FATA Drives of atleast 7200 RPM or higher. The
199         HP   2       3        3.2       19      error and it should be 16GBPS as 16GBPS is asked for the Storage should have at least 16 Gbps port bandwidth
                                                    disk connectivity which will help to eliminate any kind of for the connectivity to servers and at least 16 Gbps port
                                                    Imbalance in the performance from the storage array.       bandwidth (aggregated) for disk connectivity.

                                                                                                                      ii) The storage system, with the given configuration,
                                                                                                                      should be scalable upto 50 TB

                                                                                                                      iii) The SAN should support automatic path failover to a
                                                                                                                      pre-configured redundant path in a SAN environment.

                                                    LTO 4 Supports 800/'1600. Drives asked in the RFP is LTO4
201         HP   2       3        3.4       19      but Media asked are LTO3. Pls clarify bidder need to quote        Its LTO4 Media
                                                    LTO3 Media or LTO4 Media
                                                    request you to change th clause to "The proposed backup
                                                    Solution supports the capability to write up to 32 data streams
                                                    to a single tape device or multiple tape devices in parallel
                                                    from multiple clients to leverage the throughput of the Drives    The minimum required specifications are given in the
202         HP   2       3        3.6
                                                    using Multiplexing technology" as most of the Enterprise          RFP
                                                    class backup softwares support 32 Streams. This would
                                                    ensure that Entry level backup software products are not
                                                    quoted.
                                                    PostgreSQL is not the required Database for the SDC as per
                                                                                                                      The minimum required specifications are given in the
203         HP   2       3        3.6               the software BOQ provided. Request you to please remove
                                                                                                                      RFP
                                                    PostgreSQl
                                                    pls clarify if HARTRON wants to use same EMS instance of          The minimum required specifications are given in the
204         HP   2       4        4.2
                                                    SWAN?                                                             RFP
205         HP   2       4        4.2       26      what is meant by Extended?                                        The Word " Extended" stands deleted
                                                    what is meant by central console? Is it required to pull
206         HP   2       4        4.2       26                                                                        No it is not required.
                                                    performance reports from the SWAN infrastructure? Why?




      PwC                                                                                         18
      4/5/2010                                                                        Clarifications - Technical IT                         RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                       Section
       Company     Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
No                         No.

207         HP     2       4        4.2       27      what technology is referred to here?                            The minmum required functionality
                                                      DB Performance monitoring solution would typically not be       The minimum required specifications are given in the
208         HP     2       4        4.2       29
                                                      able to tune the SQL queries.                                   RFP
                                                      Why only web applications? Should it not inlcude any client-    The minimum required specifications are given in the
209         HP     2       4        4.2       32
                                                      server application?                                             RFP
                                                      The proposed solution must be able to proactively identify
                                                      errors and problems that users are experiencing and enable      The minimum required specifications are given in the
210         HP     2       4        4.2       32
                                                      trouble shooting to begin before an increasing number of        RFP
                                                      users are impacted.
                                                      Passive listener based solution can hardly provide proactive
                                                      monitoring capabilities as asked in line 110? Proactive
                                                                                                                      The minimum required specifications are given in the
211         HP     2       4        4.2       33      monitoring is achieved with Synthetic monitoring that can
                                                                                                                      RFP
                                                      proactively simulate transactions on the applications. Please
                                                      clarify.
                                                      On which operating system will these servers run? Please
216     Novell             2     2.8 & 2.9                                                                            Please refer to corriegendum
                                                      clarify.
                                                      End to End 8Gbps support storage is not available and is
         Wipro
219                2       3        3.2       18      particular to single vendor product, so request to change the   Please refer to corriegendum
        Infotech
                                                      spec for vendor neutrallity
                                                      Scalability upto 8Gbps is not available and is particular to
         Wipro
220                2       3        3.2       18      single vendor product, so request to change the spec for        Please refer to corriegendum
        Infotech
                                                      vendor neutrallity
                                                                                                                    The clause may be read as "All the necessary software
         Wipro                                        This spec are specific to a single OEM product. So request to configure and manage the storage space, RAID
221                2       3        3.2       18
        Infotech                                      SDC to change the specification requirment as snapshot only configuration, logical drives allocation, virtualization,
                                                                                                                    snapshots for entire capacity etc."
                                                      As IPv6 is a standard based protocol and industry is moving
                                                      towards it , the data center switches should support it in
         Wipro                                                                                                      A clause may be added
227                2       2        2.1       7       hardware. A dedicated hardware support for IPv6 protocol
        Infotech                                                                                                    "The switch should have IPv6 support in hardware"
                                                      will enhance the overall performance of the switches rather
                                                      then degrading it
                                                      The IPv6 hardware support is required so that the overall
                                                      switch performance should not degrade by software
         Wipro                                                                                                      A clause may be added
239                2       2        2.2       8       switching.The entire State Wide area Network for Haryana
        Infotech                                                                                                    "The switch should have IPv6 support in hardware"
                                                      State is Ipv6 enables , so it recommended that for end to end
                                                      use of IPv6 state should tak




      PwC                                                                                          19
      4/5/2010                                                                        Clarifications - Technical IT                         RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                       Section
       Company     Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
No                         No.

                                                      QoS provisioning will be done by in-path L3 devices like
         Wipro                                        routers and switches. As it is not the native feature of IPS
252                2       2        2.5       10                                                                      The clause has been deleted.
        Infotech                                      and customer might assume that it is available on the
                                                      box.This feature might be specific to one vendor
                                                      For FCIP , gigabit Ethernet ports are required . Since FCIP
         Wipro                                        functionality in SAN switch has been asked in the tender
256                2       3        3.1                                                                               Please refer to corriegendum
        Infotech                                      therefore minimum 2 Nos of gigabit Ethernet ports should
                                                      also be asked as part of SAN switch requirement
                                                      This will ensure that the SAN switch has capability for FCIP
         Wipro
257                2       3        3.1               based replication for data from DC to DR in future without      Please refer to corriegendum
        Infotech
                                                      adding any new hardware that time
                                                      Server load balancer - Next Hop Router and Private /
                                                      Customized Algoritm and Response time
         Wipro
258                2       3        3.7                                                                               Please refer to corriegendum
        Infotech
                                                      This feature is specific to only one OEM , other OEMs
                                                      maynot be able to quote




      PwC                                                                                          20
     4/5/2010                                                                     Clarifications - Evaluation Criteria                      RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                     Section
      Company    Vol           Clause No. Page No                         Clarification Sought                               Response only for Informaion purpose
No                       No.

                                                    Schedule N states that bidder should either submit Gartner or
                                                    IDC report for the supplied devices. Gartner report is more
                                                                                                                   Tender clause remains unchanged.
                                                    specific as Global report or Asia-Pacific Report. Gartner does
1        Sify    1       10     10.17.4     72
                                                    not release any report specific to Indian Sub-Continent. Will
                                                                                                                   Minimum has been specified in the RFP.
                                                    Asia-Pacific report of Gartner admissible as the annexure to
                                                    the bid?

                                                    this should change to:
                               10.17.4,             resources employed with the bidder having valid ITIL/ ISO
2        Sify    1       10     Sr No       71      20000 certification (Minimum ITIL foundation Certificate).       Tender clause remains unchanged
                                1.4.1               Justification: ITIL foundation certifcate is good enough for
                                                    ITIL based service implementation with 2-3 years of
                                                    experience
                                                    HCL has been a pioneer in providing Data Center Solutions
                                                    and Services to a number of its valued customers, most of
                              10.17.4 Sr
3       HCL      1       10                 71      the Data Centers meet the ISO 27001 standards but are not        Tender clause remains unchanged
                                No 1.3
                                                    certified as per the customers requirements, hence request
                                                    you to please omit this clause.
                                                    Please delete this condition or form such a criteria that top
                                                    vendors get equal marks or each OEM is allowed to give the
4       SUN      1       10     10.17.4     72                                                                           Tender clause remains unchanged
                                                    report where they perform the best from any consultant of
                                                    international repute.
                                                    While in eligibility bid, it is clearly written that Bidder who have
                                                    built own data center for commercial purpose shall be
                                                    considered, however in this matrix it has not been written
5     Reliance   1       10     10.17.4     69      explicitly at all the relevant clauses - We request to put this      Tender clause remains unchanged
                                                    line too in each of the relevant clause this line "Bidder who
                                                    have built own data center for commercial purpose shall be
                                                    considered"
                                                    Since Sr. No 1.1.1 already covered both IT & Non IT
                                                    components, therefore separately this Clause have no
6     Reliance   1       10     10.17.4     69                                                                           Tender clause remains unchanged
                                                    meaning, we request to remove this clause as this is already
                                                    covered under sr. 1.1.1




     PwC                                                                                          21
     4/5/2010                                                                     Clarifications - Evaluation Criteria                      RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                     Section
      Company    Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
No                       No.

                                                    Data center as a concept have started largely in the year
                                                    2001-02 onwards, therefore to have no of years experience
7     Reliance   1       10     10.17.4     69      should not be more than 5 years at the most to have more     Tender clause remains unchanged
                                                    meaning ful, serious and competent player to participate and
                                                    justify their credentials
                                                    While in eligibility bid, it is clearly written that Bidder who have
                                                    built own data center for commercial purpose shall be
                                                    considered, however in this matrix it has not been written
8     Reliance   1       10     10.17.4     70                                                                           Tender clause remains unchanged
                                                    explicitly at all the relevant clauses - We request to put this
                                                    line too in each of the relevant clause this line "Bidder who
                                                    have built own data center for commercial purpose shall

                                                    Since this tender is all about the Data Center and IT
                                                    Infrastructure and its associated management, No application
                                                    development work is in scope of this tender, therefore to
                               10.17.4,
9     Reliance   1       10                 71      have experience in application development have no               Tender clause remains unchanged
                                1.1.4
                                                    relevance outhere, request to reconsider this clause in light of
                                                    exact capabilities required to execute this tender and enable
                                                    the right players to be able to participate in this tender.
                                                    In the current market context, largely IT Infrastructure
                                                    sourcing is from key 3-4 global players and each have
                                                    specific strength based on particular solution, requirement
                                                    etc. in this circumstances, market share of the OEM shall not
                                                    be the right way to judge the Technical Solution Capability. It
                               10.17.4,
10    Reliance   1       10                 72      is the Equipements Functioning, scalability, Environment         Tender clause remains unchanged
                                 2.3
                                                    friendly etc. that makes the Product better. This Scoring
                                                    criteria is not helping in any of the above and only confusing
                                                    the prospective bidders. Further this condition may create
                                                    little monopolostic situation. therefore we request to drop this
                                                    clause




     PwC                                                                                          22
     4/5/2010                                                                    Clarifications - Eligibility Criteria                        RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                     Response only for Informaion purpose
No                      No.

1        Sify   1       2     Sr No 10     11      We suggest EMD should be accepted in BG format                        Tender clause remains unchanged
                                                   These are technology related certifications and the process
                                                   certifications keep on revising. Recommend to accept the
2        Sify   1       2      Sr No 9     10                                                                            Tender clause remains unchanged
                                                   certified resources as on 31-dec-08 or current date.

                                                   (a)This certification is taken by software development and
                                                   organization. A company which is into 9, 10, 11 Volume 1,
                                                   Section II Eligibility Criteria CMM i Level 5 Certification
                                                   process consulting infrastructure solutions, this certificate is
                                                   not relevant. (b) In domestic scenario this qualification leaves
3       HCL     1       2      Sr No 7     10      the door open only for select few software development           Tender clause remains unchanged
                                                   companies out of which majority will neither have experience
                                                   nor interested in the infrastructure deployment project.(c)
                                                   Instead of CMMi Level 5 certification, ISO 9001:2000
                                                   certification for services is more relevant for projects of this
                                                   nature.
                                                   We Strongly recommend that the prime bidder (in case of
                                                   consortium) should have the CMMi Level 5 Certification ---
                                                   The Basic purpose of having data centre is to
                                                   protect/Manage /Hold various kind of application and as per
4       TCS     1       2      Sr No 7     10      the RFP the prime bidder will have a responsibility to do end- Tender clause remains unchanged
                                                   end management for the whole data centre. Therefore to
                                                   ensure some level of quality services getting extended by
                                                   Vendor it is imperative to have this clause in place. We
                                                   strongly recommend for the same
                                                   (a) BS 7799 / ISO 27001 certification are generally taken for
                                                   the project by engaging a third party auditor and not self
                                                   certified.(b) BS 7799 / ISO 27001 certified personnel are
                                                   Certified professionals predominantly employed by
5       HCL     1       2      Sr No 5     9       companies who are into this kind of consultancy. By asking       Tender clause remains unchanged
                                                   for this certification from an implementer the tender has
                                                   mixed up the roles of consultant/auditor/and implementer.




     PwC                                                                                          23
4/5/2010                                                                             Clarifications - BOM                                RFP No. HARTRON/Proj./State Data Center-0109/2008-09




 Sr                     Section
      Company     Vol           Clause No. Page No                         Clarification Sought                                 Response only for Informaion purpose
 No                       No.

                                                     There is no software specifications given in Volume I / II for   Tender clause remains unchanged..
                        14.2.2.
  1        Sify   1               Sr No 6   148      Enterprise Access Server. Please clarify
                           b
                                                                                                                      Minimum is specified in the RFP.
                                                     The qty mentioned for HIPS, Antivirus Software & SQL 2008
  2        Sify   1      14.2               150      is one number. It should be changed/increased to no. of          Please refer Annexure A of the coorigendum
                                                     server reqd.
                                                     In " Physical Infrastructure (Non-IT) Cost- Schedule A"
  3        Sify   1      14.2               147      item no 5, the quantity mentioned is 30 KVA each. Do we          Please refer Annexure A of the coorigendum
                                                     need to quote for 2 x 30KVA UPS.
                                                     EMS software has been missing in the BOM but the
  4        HCL    1      14.2               146      specifications for the same has been mentioned in volume 1,      Please refer Annexure A of the coorigendum
                                                     Kindly clarify.
                                                     Mail server has been mentioned in the architecture but has       It is only indicative architecture. Mail server not
  5        HCL    1      14.2               146
                                                     been missing in the BOM.                                         required
                                                     Only one application switch has been asked for but in order
                                                     to meet the uptime and to configure the switch in HA mode
  6        HCL    1      14.2               146                                                                       Please refer Annexure A of the coorigendum
                                                     atleast 2 application switches should be provisioned.

                                                     Only one EMS server has been asked for but as per the EMS        Tender clause remains unchanged.
                                                     specifications given in volume 2 atleast 6 EMS servers will be
  7        HCL    1      14.2               146
                                                     needed, Henceforth we recommend to increase the number           Minimum is specified in the RFP. Bidder is free to
                                                     of EMS servers from 1 to 6.                                      provide better solution.
                                                     Number of oracle licences,antivirus server licences,
                                                     antivirus client licences,MS SQL Server 2008 Enterprise
                                                     Edition,Microsoft® Windows Server 2008 Enterprise Edition
  8        HCL    1      14.2               146      R2 64 bit OLP / Red Hat® Enterprise Linux 5 & 4 AS /             Please refer Annexure A of the coorigendum
                                                     SUSE® Linux Enterprise Server 9 /Unix licences are missing
                                                     in BOM but the support for the same has been asked in 14.2
                                                     ( schedule c3-point-6). Please clarify.
                                                     If there is any need of Oracle and SQL data base licenses we
                                                     request HARTRON to please mention the exact number of
  9        HCL    1      14.2               146      oracle and SQL licences as per the Licencing policy of           Please refer Annexure A of the coorigendum
                                                     respective OEM .This will avoid any confusion at the time of
                                                     bidding.
                                                     On page no. 150 of volume-1, additional BOM for physical
 10        HCL    1      14.2               150      infrastructure has been asked for but the line items as given    Please refer Annexure A of the coorigendum
                                                     in the table are all softwares. Please clarify.




PwC                                                                                           24
4/5/2010                                                                                Clarifications - BOM                                RFP No. HARTRON/Proj./State Data Center-0109/2008-09




 Sr                         Section
      Company         Vol           Clause No. Page No                        Clarification Sought                                 Response only for Informaion purpose
 No                           No.

                                                         Currently for all the Servers required , multiple operating
                                                         system options are mentioned for all the servers. We would
                                                         request to specify the segregated list of operating system
                                                         requirement for each type of operating system. Otherwise,
 11   Microsoft       1      14.2        C3     156                                                                  Please refer Annexure A of the coorigendum
                                                         The State may finally have any one type of operating system
                                                         which may not map with the state's requirements for various
                                                         applications desired to be run on these servers.

                                                         Currently The RFP specifies Five Database Servers but the        Tender clause remains unchanged.
                                                         Database Server software is specified for two servers only.
 12 Microsoft     1         14.2    C3        156
                                                         Kindly specify the Database Server Software quantities for       Minimum is specified in the RFP. Bidder is free to
                                                         five database servers.                                           provide better solution.
 13 Reliance      1         14.2    b         149        Is the application switch required in redundant mode.            Please refer Annexure A of the coorigendum
                                                         RFP has mention 1 No. qty for HIPS, kindly clarify the exact
 14 Reliance      1         14.2    b         150        no of server licenses for HIPS or should the bidder assume       Please refer Annexure A of the coorigendum
                                                         the proposed server qty in server farm for the HIPS license

                                                         Kindly clarify number Operating System license details with
 15 Reliance      1         14.2    b         148                                                                         Please refer Annexure A of the coorigendum
                                                         respect to Windows/Linux/Unix etc.with related version.

                                                         Kindly clarify number of Database license details with respect
 16 Reliance      1         14.2    b         148                                                                       Please refer Annexure A of the coorigendum
                                                         to SQL/Oracle/Db2/My SQL etc with related version
                                                         Request you to please provide clarification on the Cost for
                                                         Additional Bill of Material for the Server Farm Area- Phase II
 17 Reliance      1         14.2              146        for Physical Infrastructure, whether same shall be considered    Please refer Annexure A of the coorigendum
                                                         for the evaluation of the Bid. And If 'Yes' Which Scheduel it
                                                         shall be part of.
                                                         Request you to please modify the table to accommodate the
 18 Reliance      1         14.2    C1        151        year on year change in manpower cost over the period of 5        Please refer Annexure A of the coorigendum
                                                         years.
                                                         What is the co-relation between schedule C1 (employee cost
 19 Spanco        1         14.2    D         158        ) as per pg- 151 & Man Power charges of manged services          Please refer Annexure A of the coorigendum
                                                         as per schedule D of pg 158
                                                         Both ( Oracle 10g / 11g & MS SQL Server 2008) are required
 20 Spanco        1         14.2    C3        157                                                                         Please refer Annexure A of the coorigendum
                                                         or any one will do?




PwC                                                                                              25
4/5/2010                                                                              Clarifications - BOM                               RFP No. HARTRON/Proj./State Data Center-0109/2008-09




 Sr                       Section
      Company       Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
 No                         No.


                                                       Usually softwares mentioned in schedule C-3 comes with one
                                                       time cost and maintenance cost separately but schedule C-3
                                                       is asking for maintenance cost only for 5 years ,hence
 21 Spanco      1         14.2              146                                                                      Please refer Annexure A of the coorigendum
                                                       clarification is required under which schedule of -Summary of
                                                       cost components as per pg. 146, one time cost of required
                                                       softwares should be quoted.
                                                       1. What is the purpose of this Bill of Material?
                                                       2. It will be a part of Financial BID?
                                                       3. Which Edition of SQL 2008 is required?                       Tender clause remains unchanged.
                                                       4. Cost of this additional BOM will cover in which schedule
 22 Spanco
                                                       mentioned under Summary of cost components as per pg.           Minimum is specified in the RFP. Bidder is free to
                                                       146?                                                            provide better solution to meet the functionality.
                                                       5. SQL 2008 will be installed on which server, information is
                                                       required for licencing point of view?




PwC                                                                                            26
     4/5/2010                                                                      Clarifications - Applications                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
No                      No.

                                                   Current application are running on windows platform with        Tender clause remains unchanged.
                                                   SQL as backend. Kindly confirm the SQL type Microsoft or
1        Sify   1       3       3.2.1      15
                                                   MySQL etc                                                       Further information can be gathered at the time of
                                                                                                                   implementation.
                                                   Can we get complete confiuration of these applications          Tender clause remains unchanged.
                                                   including hardware and software configurations
2        Sify   1       3       3.2.1      13
                                                                                                                   The same would be provided to the selected bidder
                                                                                                                   later on
                                                   Please give us complete h/w & s/w system requirements of        Tender clause remains unchanged.
                                                   the application for election commision application
3        Sify   1       3       3.2.2      17
                                                                                                                   The SIA would be providing the information to the
                                                                                                                   selected bidder.
                                                   Kindly provide us details about number of CPU‟s, number of      Tender clause remains unchanged.
                                                   processor Cores and operating system version of all the
4       TCS     1       3       3.2.1      13
                                                   department servers to be hosted/co-located in the SDC        The same would be provided to the selected bidder
                                                   (Immediate & Planned applications).                          later on
                                                   Total number of concurrent analysts (operators who will work
5       TCS     1       3       3.2.1      13      on users requests or system (EMS) generated tickets)         Tender clause remains unchanged.

                                                   We need total number of desktops to be managed, any            Tender clause remains unchanged.
                                                   remote site and its connectivity bandwidth with datacenter for
6       TCS     1       3       3.2.1      13
                                                   Patch Management                                               Bidder is expected to manage the Data center and no
                                                                                                                  remote management is expected




     PwC                                                                                        27
4/5/2010                                                                     Clarifications - Scope of work                             RFP No. HARTRON/Proj./State Data Center-0109/2008-09




           Sr                   Section
                Company   Vol           Clause No. Page No                         Clarification Sought                                   Response only for Informaion purpose
           No                     No.

                                                             Is the pre dispatch & pre installation required to be done for
           1      Sify    1       4       4.1.6      20      IT components as well. If yes please specify for which IT       Please refer Corrigendum.
                                                             components
                                                             Does the DCO have to provide additional h/w and/or s/w for
           2      Sify    1       4       4.1.8      22      providing the necessary infrastructure to host "Election        Tender clause remains unchanged.
                                                             Commision's Database" application.
                                                             Our understanding is that DCO will only be responsible for
                                                             the underlying server & hosting infrastructure for comliance to
                                          4.1.8,
           3      Sify    1       4                  22      these standards for the FAT application. For application        Tender clause remains unchanged.
                                         Sr No 4
                                                             compliance it will be the responsibility of the application
                                                             owner. Please confirm/clarify?
                                                             Would supply and installation of workstation level Anti-virus
           4      Sify    1       4     4.1.10 e     24      come under the scope of DCO. If yes, then what would be             Please refer Annexure A of the coorigendum
                                                             the number of workstations and their respective locations
                                                             Toll free numbers are carrier specific. Can DCO provide dial
           5      Sify    1       4      4.2.3 ii    28      in numbers as an alternate? If not then please mention what         Tender clause remains unchanged.
                                                             carriers are preferred for toll free numbers
                                                             What exactly is expected in code and configuration reviews
                                                             from the DCO? Ideally it should be user department
           6      Sify    1       4      4.2.3 iii   29                                                                          Tender clause remains unchanged.
                                                             responsibility to do code and configuration in their application.
                                                             Please clarify
                                                             The proposed devices are manufactured outside the Indian
                                                             Territory. Taking a team out of India for pre dispatch test may
                                                             not be a better option. Clarification is sought that whether a
           7      Sify    1       4       4.1.6      20                                                                          Please refer Corrigendum.
                                                             device test report may be attached to confirm that these
                                                             devices are factory tested before delivery. If yes, Please
                                                             specify the type of reports required
                                                             Due to greenness/ environmental factors, it's advised that the
           8      Sify    1       4       4.1.9      23                                                                          Tender clause remains unchanged.
                                                             hardcopy of documents may be avoided.
                                                                                                                                 Tender clause remains unchanged.
                                                             Please specify the approx qty of the passive components for
           9     TCS      1       4       4.1.4      20
                                                             costing purpose
                                                                                                                                 Bidder to provide as per their solution.
                                                             Please provide the details about the testing to estimate the
           10    TCS      1       4       4.1.6      20                                                                          Tender clause remains unchanged.
                                                             cost.
                                                                                                                                 Tender clause remains unchanged.
                                                             We are assuming that the infrastructure like projector,
           11    TCS      1       4       4.1.9      23      desktops, etc. for training will be provided by Govt. of
                                                                                                                                 It would be the responsibility of vendor to arrange these
                                                             Haryana (GoH)
                                                                                                                                 equipments.
           12    TCS      1       4        4.2       25      Please specify the exiting IT infrastructure with departments Tender clause remains unchanged.
                                                                                                                                 Tender clause remains unchanged.
                                                             The physical space should be responsibility of SIA and not
           13    TCS      1       4       4.2.2      26
                                                             DCO. Pl. clarify.
                                                                                                                                 SIA is responsible for physical space



PwC                                                                                        28
4/5/2010                                                                     Clarifications - Scope of work                          RFP No. HARTRON/Proj./State Data Center-0109/2008-09




           Sr                    Section
                Company    Vol           Clause No. Page No                        Clarification Sought                                Response only for Informaion purpose
           No                      No.


                                                              Please clarify                                                  Tender clause remains unchanged.
                                                              1. whether the bidder has to establish the helpdesk centre in
                                                              SDC premises?                                                   Bidder needs to provision for all expenses except as
           14    TCS       1       4       4.2.3      27
                                                              2. Whether required infrastructure for helpdesk staff like      indicated in the RFP i.e Raw power, diesel and
                                                              desktops, printer consumables will be provided by GoH ??        bandwidth, for which bidder will be reimbursed on
                                                                                                                              actual for everything else bidder needs to provision.
                                                                                                                              Tender clause remains unchanged.
                                                              Total number of concurrent sessions hitting the helpdesk
           15    TCS       1       4       4.2.3      27
                                                              system                                                          Minimum is specified in the RFP. Bidder is free to
                                                                                                                              provide better solution.
                                                                                                                              Tender clause remains unchanged.
           16    TCS       1       4     4.1.10 c     24      Can we know what EMS is being used at SWAN?
                                                                                                                              Existing EMS tools running in the SWAN are specified
                                                                                                                              on Page No. 24 Clause 4.1 Volume II
                                                              Section mentions that the successful bidder shall undertake
                                                              monitoring, administration, management and maintenance of
                                                              the entire SDC infrastructure supplied, installed and
                                                              commissioned by the successful bidder, in other words this
           17    TCS       1       4                                                                                         Tender remains unchanged.
                                                              service excludes the infrastructure hosted/co-located by user
                                                              departments--But as per section 4.7 of Vol 1-page 24 which
                                                              mentions that the bidder should monitor all OS & databases.
                                                              Pl clarify.
                                                              Request to clarify that ISO 27001 & ISO 20001 to be
                                                              obtained after acceptance test and also request to amend
           18   Reliance   1       4       4.1.5      20      that These certification to be obtained in 3 Quarters after to Tender remains unchanged.
                                                              Operation Phase Starts. As these Certification requires so
                                                              much of time




PwC                                                                                        29
     4/5/2010                                                                     Clarifications - Tender clauses                            RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                      No.

                                                   Regarding connectivity between SDC and DR, the necessary
                                                                                                                     Tender clause remains unchanged.
                                                   ports on the point-to-point link needs to be considered. It's
1        Sify   1       5                  36      clearly mentioned that the SDC - DR connectivity will be
                                                                                                                     As per the DIT guidelines and it will be the
                                                   under State's Scope, who will be responsible for the
                                                                                                                     responsibility of the DCO for the data replication.
                                                   replication.
                                                   We request you to remove this upgrade clause because
                                                   Hardware vendors and software vendors are different and
                                                   they take responsibility of upgrades of their individual
2        Sify   1       6        6.2       41      components and not both together. Because of this during          Tender clause remains unchanged.
                                                   the 5 years period there may be an hardware upgrade
                                                   released which may not be compatible with existing software
                                                   and vice versa.
                                                   1. We assume that we will be provided the list of users along
                                                                                                                     Tender clause remains unchanged.
                                                   with user ids in the form of csv format, clarity reqd. 2. There
3        Sify   1       6       6.2 l      42      is no mailing system that has been asked for by SDC. Does
                                                                                                                     Microsoft Exchange is the messaging platform which is
                                                   SDC have an existing mail system that we need to provide
                                                                                                                     currently deployed in the State.
                                                   our services on?
                                                   Please give the detailed specifications of the tools to be        Tender clause remains unchanged.
4        Sify   1       6       6.12       45      provided by DCO for doing various activities under
                                                   "Integration Testing"                                             Bidder is free to suggest the tools for the SDC.
                                                                                                                     Tender clause remains unchanged.
                                 8.2               Please provide the name of the OEM of the messaging
5        Sify   1       8                  48
                               Sr No 9             solution if its already deployed.                                 Microsoft Exchange is the messaging platform which is
                                                                                                                     currently deployed in the State.

                                                   Is there minimum count for each role of manpower resource         Tender clause remains unchanged.
6        Sify   1       8        8.2       48
                                                   to be deployed in SDC
                                                                                                                     Bidder to operate and provide resources to meet the
                                                   Could you give firm timings of manpower resources to be           SLAs.
7        Sify   1       8        8.2       49
                                                   deployed at SDC
                                                                                                                     Tender clause remains unchanged.
8       TCS     1       6        6.5       43      Pl. clarify whether messaging solution is required or not?
                                                                                                                 The Messaging soultion is Not Required.
                                                   This clause typically talks about Security Infrastructure
                                                                                                                 Minimum is specified in the RFP. Bidder is free to
9       IBM     1       6        6.5       43      Management, but can we look at it in the Security Information
                                                                                                                 provide better solution.
                                                   Event Management perspective.




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     4/5/2010                                                                      Clarifications - Tender clauses                         RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                     Section
      Company    Vol           Clause No. Page No                        Clarification Sought                                 Response only for Informaion purpose
No                       No.

                                                    The clause is described in vendor centric technology aspect      Tender clause remains unchanged.
10      IBM      1       6        6.5       43      and lacks specifications of the target systems for the root
                                                    domain administration.                                           The Messaging soultion is Not Required.
11      IBM      1       6        6.5       43      "Domain Level Rights" is a vendor Specific Requirement.          Tender clause remains unchanged.
                                                    This clause typically talks about Security Infrastructure
12    Reliance   1       6       6.5a       43      Management, but can we look at it in the Security Information    Tender clause remains unchanged.
                                                    Event Management perspective.
                                                                                                                     Tender clause remains unchanged.
                                                    The clause is described in vendor centric technology aspect
13    Reliance   1       6       6.5b       43      and lacks specifications of the target systems for the root
                                                                                                                     Vendor to understand the functionality needs and
                                                    domain administration.
                                                                                                                     provide solution.
                                                                                                                     Tender clause remains unchanged.
14    Reliance   1       6       6.5c       43      "Domain Level Rights" is a vendor Specific Requirement.
                                                                                                                     Vendor to understand the functionality needs and
                                                                                                                     provide solution.
                                                    pls mention the name of the applications that requires to be
15    Reliance   1       6        6.7       44                                                                       Tender clause remains unchanged.
                                                    monitored
                                                    a. Pl name of the applications that would require to be tested.
                                                                                                                    Tender clause remains unchanged.
                                                    B. Is it okey that live applications are being tested for its
16 Reliance      1       6       6.12       45
                                                    functional & performance aspects on a live/ production
                                                                                                                    Election Database/application may be used.
                                                    environment?
17 Reliance      1       8        8.2       48      Min number of resources should be quantify                       Tender clause remains unchanged.
                                                    Request you to please allow EMD to be submitted in the form
18 Reliance      1       10     10.3.8      61                                                                       Tender clause remains unchanged.
                                                    of Bank Gaurantee
                                                    To ensure a reasonable and realistic ratio of CAPEX and
19 Reliance      1       10   10.17.3 d     68      OPEX the CAPEX shall be allowed to be 70% of the overall         Tender clause remains unchanged.
                                                    Bid Value
                                                    Request you to please explaina and provide more
                                                    clarifications and the information on the concessions
20 Reliance      1       10      10.25      94                                                                       Tender clause remains unchanged.
                                                    permissible under the Statutes and benefits avilable to
                                                    HARTRON
                                                    The bidder shall indemnify the tendere agianst the claims
                                                    arising from use of the good or any part covered under the
21 Reliance      1       10   10.26 b, c    94                                                                       Tender clause remains unchanged.
                                                    scope of work only and not arrising from anything not forming
                                                    the part of the Scope of Work.




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     4/5/2010                                                                     Clarifications - Tender clauses                             RFP No. HARTRON/Proj./State Data Center-0109/2008-09




Sr                    Section
      Company   Vol           Clause No. Page No                        Clarification Sought                                  Response only for Informaion purpose
No                      No.

                                                   Capex shall be paid 100% on the completion / Final
22 Reliance     1       11      11.30     113      Acceptance Test and shall not be paid over the total project     Tender clause remains unchanged.
                                                   period of 5 years.
                                                   Clause is ambigous and may lead to confusion in future on
                                                   the amount of LD to be recovered in the event of Delay.
23 Reliance     1       11     11.37a     117                                                                       Tender clause remains unchanged.
                                                   Request you to please clarify and fix the Basis/rational for
                                                   recovery of LD.

                                                                                                                    Tender clause remains unchanged.

                                                                                                                    Compliance of each service parameter with the baseline
                                                                                                                    service metric entitles the bidder to get 100% payment
                                                                                                                    mentioned against that parameter under the column credit.
                                                   It is mentioned that Agency will get lesser payment in case of
                                                   lower performance, But no where mention that how much            Penalty is applicable for lower performance against each
                                                                                                                    individual metric.
                                                   lesser payment and how credit and debit points actually turn
24 Reliance     1       9        9.2       51
                                                   out to be in payment form. Please clarify this point in detail   For lower performance payment will be made as per the
                                                   along with clear and transparent calculation matrix of           reduced credit mentioned under the lower performance
                                                   payment.                                                         column. For example, for power availability parameter has
                                                                                                                    been given 10% weight age from the over all OPEX contract
                                                                                                                    cost. Compliance with baseline metric would entitle the bidder
                                                                                                                    to get full 10% payment and compliance to lower performance
                                                                                                                    would deduct 3% and entitle the bidder to only 7% of the
                                                                                                                    payment.


                                                                                                                    Tender clause remains unchanged.
                                                   No where mentioned that what would be maximum capping
25 Reliance     1       9        9.2       51
                                                   of the penalties during O&M Phase. Please specify the same
                                                                                                                 Check SLAs.
                                                                                                                 Tender clause remains unchanged.
                                                   This clause typically talks about Security Infrastructure
26 Reliance     1       6       6.5 a      43      Management, but can we look at it in the Security Information
                                                                                                                 Functionality needs to be understood form operations
                                                   Event Management perspective
                                                                                                                 perspective
                                                                                                                 Tender clause remains unchanged.
                                                   The clause is described in vendor centric technology aspect
27 Reliance     1       6       6.5 b      43      and lacks specifications of the target systems for the root
                                                                                                                 Functionality needs to be understood form operations
                                                   domain administration.
                                                                                                                 perspective




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4/5/2010                                                                               Clarifications - Additional                               RFP No. HARTRON/Proj./State Data Center-0109/2008-09




                            Section
 Sr No     Company    Vol             Clause No.   Page No                      Clarification Sought                              Response only for Informaion purpose
                              No.
                                                             Should support automatic path failover to a pre-          Tender clause remains unchanged.
                                                             configured redundant path without aborting the current
   1       Reliance
                                                             job in progress. It also provides failover for multiple   Minimum is specified in the RFP. Bidder is free to provide
                                                             redundant paths in a SAN environment                      better solution to meet the functionality.
                                                                                                                       Tender clause remains unchanged.
                                                             Support for Hardware based compression of data being
   2       Reliance
                                                             stored via hardware compression cards                     Minimum is specified in the RFP. Bidder is free to provide
                                                                                                                       better solution to meet the functionality.
                                                                                                                       Tender clause remains unchanged.
                                                             Should Provide a dual core AMD Opteron Processor card
   3       Reliance
                                                             and 4 GB RAM                                          Minimum is specified in the RFP. Bidder is free to provide
                                                                                                                   better solution to meet the functionality.
                                                                                                                   Tender clause remains unchanged.
                                                             Should be able to replicate data to DR site for Tape
   4       Reliance
                                                             Vaulting                                              Minimum is specified in the RFP. Bidder is free to provide
                                                                                                                   better solution to meet the functionality.
                                                             Should support iSCSI for backup of systems which
   5       Reliance                                                                                                Please refer to corrigendum
                                                             donnot have SAN access




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