Outreach not outback

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					                                             At one with technology




                 Outreach not outback

                                      Lesley Price
                                          Manager
                                 RSC East Midlands


RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Introduction
                                     At one with technology

  • Not here to give any answers
  • Not even here to raise all the questions
  • Providing support ‘off campus’ is a bit
    like herding cats
  • What do cats and off campus
    centres/learners have in common?

RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Three broad areas
                                  At one with technology




  • Centres off campus used by more than
    one person – outreach centre
  • Home learners
  • Work based learners


RSC | east midlands
   www.rsc-east-midlands.ac.uk
 What is an outreach centre?
                                 At one with technology

  •   Bus or other mobile unit
  •   Community Centre
  •   School
  •   Internet Café
  •   In the work place
  •   Church Hall

RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Where are they located?
                                 At one with technology




  • Towns & Cities
  • In rural communities
        – Within villages
        – In a cow shed!!
  • At sea

RSC | east midlands
   www.rsc-east-midlands.ac.uk
  What technologies can be
  used to provide connectivity?
                                  At one with technology

  • Wireless technologies
     – Fixed
     – Mobile
  • Satellite
  • ADSL
  • ISDN
  • Leased line
  • Standard analogue line

RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Who needs to be supported?
                                   At one with technology




  • Centre administrator/manager
  • Learner
  • Tutors



RSC | east midlands
   www.rsc-east-midlands.ac.uk
    Level of support required?
 • Type of support                          At one with technology


      – Technical, Curriculum/subject specific,
        Motivational
 • Delivery method of support
      – Face to face, On line, Telephone, Written
        documentation
 • When is it needed
      – 9-5, 24/7, Response time?

RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Who should be providing the
  support?
                                               At one with technology

  • Connectivity provider
  • Centre should provide its own IT support
  • The organisation who set up the centre
        – E.g. College, University
  • External body
        – Government funded body e.g. Regional Support
          Centres
        – Commercial organisation e.g. RM
RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Way forward………..
                                              At one with technology

  • Need to know what’s out there
        – Technologies currently being used
        – How and if existing centres being
          supported
        – Connectivity map




RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Joined up thinking
                                    At one with technology
  •   Metropolitan area networks
  •   Regional broadband consortia
  •   JISC
  •   Regional Development Agencies
  •   Government
  •   Industry
  •   Community/Voluntary organisations
RSC | east midlands
   www.rsc-east-midlands.ac.uk
  Conclusions
                                   At one with technology




  • Can you successfully herd cats?
  • Should we be thinking ahead rather
    than risk building an aeroplane at
    altitude?


RSC | east midlands
   www.rsc-east-midlands.ac.uk

				
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