Sample letter of complaint to tour operator rejecting their offer of compensation or refusal to offer any compensation Your Name Address Date Tour Operators Name Address Dear Sir/Madam (or name of person) Re: (Booking reference number, location, and hotel) I have recently received your letter dated the (date) regarding the above matter. (Whilst your offer is an improvement it does not adequately compensate my party for the loss of enjoyment, distress etc. caused as a result of your breach of contact OR you have failed to make any offer of compensation). I would therefore ask you to reconsider this matter (with a view to increasing your offer OR offer an adequate amount of compensation to cover the loss of enjoyment etc my party and I suffered as a result of your breach of contract). State why the offer is unacceptable. I look forward to receiving your response within the next 14 days. If your offer is unacceptable I shall have no alternative but to issue legal proceedings against your company without further communication. Your faithfully (sincerely) Sign and your print name. This is only a sample letter to give you guidance on what to write. You will need to write it out and substitute your own details at the appropriate places shown in bold. Send your letter by recorded delivery and keep a copy.
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