"Trouble Shooting for the Dynavox DV4 and MT4"
Trouble Shooting for the Dynavox DV4 and MT4 Strategy1 ... • Version 1.06 on the Series 4 devices has a built in “How To” feature. • Select the pull down menu in the title bar and then select How To • Scroll through the menu that appears, to ﬁnd information on a range of the most commonly asked questions. www.spectronicsinoz.com www.spectronics.co.nz Strategy 2 ... If you have good access to the Internet, the customer help page is your very best resource. In most cases the information you need, will be there for you. Step 1 Strategy 4 ... http://dynavoxsys.custhelp.com If the problem occurs within working hours you can call Spectronics, in If this is the ﬁrst time you have accessed the site they will ask you for the serial number Queensland, Victoria or in New Zealand. Our Speechies will do their best to of your device. Once you are logged on you will not be asked for this again. help you. Step 2 • Select the Knowledge Base • Enter the name of your device and one or two key words describing the problem. Step 3 • Scroll down the list of topics to ﬁnd one that matches your problem If you cannot ﬁnd the information you need, select the Ask Technical Support tab at the top of the page and this will take you to a screen that allows you to type in your problem and send it to Dynavox technical help. You will receive a reply within Jane Farrall Sue Owen Amanda Hartmann Alysia Harvey 24 hours. (03) 9484 4812 (07) 3808 6833 (07) 3808 6833 +64 3 383 7034 or in NZ (03) 383 7034 Strategy 3 ... The Spectronics Web site Another strategy is to look through the Searchable Help has more information in the CD that came with your device. FAQ section www.spectronicsinoz.com or www.spectronics.co.nz