Dell Canada Account Team Your dedicated account team wants to by rt3463df

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									                     Dell Canada Account Team                                                                                  Training and Certification
                                                                                                                                        Tony Hoff
   Your dedicated account team wants to provide you the highest possible level of service                                     Manager; Dell Training Services
                                                                                                                                     416-758-2375
                     Carlo Cipolla                                         Chris Milne                                            Tony_Hoff@Dell.com
                   Inside Sales Rep                                    Account Executive
          (800) 387-5752 press #1, #1, #2473               Office - (604) 921-1470 cell -(604)219-8924
                  Fax: (800) 561-6054                                  Fax: 1-800-561-6054
                                                                                                                 PREMIER PAGES www.dell.ca -> Premier Login
                Carlo_Cipolla@dell.com                               Chris_Milne@dell.com
                                                                                                                 Michael Sutton, Premier Page Consultant
                                                                                                                 1.800.387.5752 ext 2360
                      Your Dedicated Dell Virtual Sales Team                                                     Michael_Sutton@Dell.com
                                                                                                                 Premier Page Help Line: 1.877.542.3355
Advanced Systems Group                 Your Dedicated Enterprise Server and Storage Sales Specialist

 Colette Tunstead                                              778-338-3274 or 604-612-3840 (mobile)                      Post Sales Service & Support
 Dell Enterprise Systems Consultant                                 Colette_Tunstead@dell.com
                                                                                                                              Service & Technical Support
 Sylvie Tsang                                                416.773.5249 or 1.800.387.5752 ext 5249                      For your immediate service needs,
 Dell Technical Sales Representative                         Sylvie_Tsang@dell.com                               contact Dell Support at one of the following numbers:
Software and Peripherals               Your Dedicated Licensing, Dell and non-Dell Peripherals Specialist         Technical Support & Customer Care                    1-800-387-5757
                                                                                                                  Technical Support for Dell Printers:                 1-877-335-5767
 Ming Ta - Software Specialist                               1.800.387.5752 ext 5057                               Gold Technical Support (Client)                      1-866-876-3355
                                                             Ming_Ta@dell.com                                    Gold Technical Support (Enterprise)**                  1-800-945-3355
 Michael Mongelli – Electronics and                           1-800-387-5752 x 5460                                  Note: Must have service tag number from unit.
 Peripherals Specialist                                      Michael_Mongelli@Dell.com
                                                                                                                         For Service Issues Please escalate to
 Neil Chartrand – Printer Specialist
                                                               416.917.5729 (mobile)                                   the Dell Canada SAM Team at 866-397-7553
                                                               Neil_Chartrand@dell.com                                (M-F, 8:00am - 8:00pm EST, excluding holidays)
                                                                                                                           or the Dell Canada SAM Team mailbox:
                                                                                                                                      CA_SAM@dell.com
Dell Professional Services             Your Dell Consulting, Data Centre Designs, Facility Planning Specialist

                                                                                                                                        Dell Customer Care
 Shawn Rosemarin - Dell Services                             604-839-2014 (mobile)                                                     1-800-387-5757 Options 1,4,2. Ext: 4417822
 Account Executive                                           Shawn_Rosemarin@dell.com
                                                                                                                     Customer satisfaction issues
                                                                                                                      Missing or broken components and
                                                                                                                  delivery problems        CA_CustomerService_Public@Dell.com
Dell Financial Services                Your Dell Financing and Leasing Specialists
                                                                                                                 Technical Manuals, warranty info, http://support.ca.dell.com
 James KelletDell Financial Services                         604-862-9159 (mobile)                               download drivers and more
 Account Executive                                           James_Kellet@dell.com


                                 Sales Management Team                                                                                Dell Parts Department
                                                                                                                       For Dell parts not available through your dedicated sales team
               Kim Mcnaughton                                                John Armstrong                                     Please have system service tag number ready
                Inside Sales Manager                                     Regional Sales Manager                                         Call 1.866.440.3355
1-800-326-4558 ext. 2371 or kim_mcnaughton@dell.com            416-859-1699 or John_G_Armstrong@dell.com

								
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