Residential Property Management - PDF

							Residential Property Management
Thank you for inviting LJ Hooker – Mile End to assist you to better manage
your investment property portfolio.
LJ Hooker – Mile End has a clear focus on providing quality real estate sales
and residential property management services to its clients.
As members of Australia’s No. 1 real estate company, LJ Hooker, you can be
confident that our experience and the strength of the LJ Hooker name will
help to ensure that your property is rented at the best possible price, in the
shortest possible time – by quality tenants.
That’s why, every day, so many people who trust LJ Hooker – Mile End to
manage their property, are happy to say,




Property Management Services
What sets LJ Hooker – Mile End apart from other property management organisations?
   All property management matters are personally dealt with by the principals of the
   company not delegated to a staff member.
   We get the best out of practical technology – (no ‘bells and whistles’ or gimmicks) – to
   ensure that your property is managed efficiently and effectively.
   Cost savings gained through the efficiencies in our systems and processes are passed
   back to you, the client, giving you a greater return on your investment.
   We tailor the management of your property to meet the specific needs of you and your
   property.
   We are transfer available rent monies to your account on set dates, cleared funds
   straight into your account so you know exactly how much and when to expect your
   money… makes budgeting your expenses a whole lot easier.
   Online maintenance management means less trivial inquiry and proper recording of any
   maintenance requests.
   A choice of rent payment options for tenants– means little if any arrears. The right
   systems allow for easy rent payment for tenants - means easy rent collection for you.
   No red tape, means matters are dealt with immediately, not lost in the system.
Marketing Your Property
We lease and manage property… we’re not an advertising agency!
The point of that statement is to reinforce our pro active nature in relation to tenant
delivery. Having said that we have to capacity and resources to market your property in the
most effective forum’s that potential tenants visit.
We can deliver an agreed, tailored promotional strategy to attract potential tenants for
your property.
Activities will include any or all of the following:
    o     Cross referencing our database of approved tenants with your property
    o     Online marketing via realestate.com.au and ljhooker.com.au
    o     The Advertiser - Wednesday & Saturday classified ads.




                         Tenant Selection
                         We strive to provide you with the highest calibre tenants for your
                         property.
                         All prospective tenants will be personally escorted through your
                         property - We do not give out keys!
                         We require all tenants to complete an application form. That must
                         include references.
                         As part of our thorough screening of tenants we verify all
                         information provided to us by any applicant for your property,
                         including driver’s licence, means of income, employment and
                         previous tenancies in order to establish sound knowledge of the
                         applicant’s character and reliability.
                         You have the final choice in the tenant selection process.
                         ALL tenancy applications are screened through TICA, a national
                         tenancy database.
                         Tenancy applications will be processed and communicated to you
                         within 1 working day of receipt or as soon as practicable after
                         checking all references and databases.
Rent Collection
All tenants are provided with the following
options for the payment of rent:
   o     internet banking
   o     direct debit from an account or
         credit card
   o     ‘Set & Forget’ Rental rewards
         credit card system… we are one
         of the few agencies in Adelaide
         to offer this first class service. It
         plays a large part in our arrears
         management strategy and costs
         our property owners nothing
         extra!
   o     Cash collection across the
         counter.
At the beginning of each new lease, the
Security Bond is lodged with the Tenancies
Branch of the Office of Consumer &
Business Affairs as required.




Outgoings, Rent and Statements
All agreed property outgoings will be paid on your behalf prior to the due date (subject to
the availability of funds) if so directed by you. You are welcome to pay your own accounts
and have us forward all of the rent directly to you.
All monies received by us will be banked into your nominated bank account via electronic
transfer on the 15th & / or the 28th day of each month.
A full statement of income and expenditure will be sent to you within 2 working days of our
monthly close off date (being the 28th of each month).
These monthly statements should be kept by you for taxation purposes. Property
management fees are tax deductible along with property expenses.
An annual statement will also be posted to you at the end of the financial year to provide
total income and expenditure details for the financial year.
Property Inspections
It is important that your property be inspected regularly to ensure it is being well
maintained.
Every rental property under our management will be inspected in accordance with the
managing agency agreement implemented by you at the commencement of our service. In
the event there are any areas of concern, the tenant is advised accordingly in writing and
the matter is monitored until a satisfactory outcome is achieved.
As a consequence of our day to day activity we will regularly drive-by your property to keep
an eye on it.
You are informed in writing as to the condition of your property along with any suggest that
may arise out of that inspection.

Rent Management
It is our intention to maintain our tenants rent payments in advance.
   o     Our preference is to have every tenant on the rental rewards “Set & Forget”
         program, this system automatically debits the tenants credit card for the rental
         amount, if the funds are not available at that time rental rewards will contact
         them that day to notify them and will continue to hit the account until the funds
         are collected.
   o     For tenants conducting their own electronic transfers, we contact them on the due
         date if the funds are not in our trust account.
   o     Our rent arrears strategy is an immediate personal contact response with the
         outcome of collection our focus.


Repairs and Maintenance
All repair requests from tenants will be attended to as promptly as possible and must be in
writing. No action will be initiated unless the request is received in writing.
All repair requests will be referred to you before any action is taken.
An emergency repairs instructions list is provided to the tenant at the commencement of
tenancy and is also available on our website.
All reasonable steps will be taken to obtain the best pricing for your repairs and
maintenance.
All repairs will be carried out only after the landlord’s consent to go ahead has been
received.
Accounts for repairs and maintenance are processed for payment only when the property
manager is completely satisfied that work has been performed to an acceptable standard.
In the event a matter requires urgent attention outside of business hours and the landlord
cannot be contacted that matter is at the discretion of the property manager.
Rent Reviews
Our priority is to ensure that you enjoy optimum returns on your property. In order to
achieve this, we assess the rental received on your property at a minimum annually.


Professional Fees
Our professional fees for the management of your property are as follows:
Management:               8.25% (incl. gst) of the gross collections
Letting Fee:              2.2 weeks rent (incl. gst) on securing a tenant.
Postage & Petties:        NO CHARGE
Tribunal Hearings:        $66 (incl gst) per appearance
Classified Advertising:   $42.00 (incl. gst) per ad
                          Press advertising and signage at cost.
                          All other advertising costs at agent’s expense.
Rent Review:              NO CHARGE
Maintenance:              NO CHARGE (included in management fee)
Inspections:              $30 (incl. gst) per inspection
Lease Renewals:           $55 ( incl. gst)
Photographs:              NO CHARGE
Key Cutting:              At cost


No Hidden Costs or Charges
At LJ Hooker - Mile End, what we quote is what we charge!
There are no hidden costs or fees that suddenly appear once you are into your agreement.



For More Information
LJ Hooker – Mile End
2/151 Henley Beach Road
Mile End SA 5031
p 08 8159 8500
f 08 8159 8501
e rentals.mileend@ljh.com.au
ABN: 88 121 609 041