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BTEP - Bringing Order to Chaos

VIEWS: 48 PAGES: 26

  • pg 1
									Bringing order to chaos – (or,
the “magic” of a common
language)
Lessons Learned in applying BTEP

   Chartwell & CDI Panel Discussion
   Nov 25, 2004



  Neil Levette
  Architecture & Standards, Chief Information Officer
  Branch
               “In the last age you learned the old three “R’s”. Now,
               we learn the new three R’s: Ram, Rom and Run. The
                  next lesson will be the three C’s: Conflict, Crisis,
                      Change. Kindergarten has just opened.”


                   - Frank Ogden, from “Ogden’s Twelfth Law”, Dr.
                  Tomorrow’s Lessons from the Future (June 1989)



                                                                         2

20 Oct. 2004
                      Priorities for Transformation

               •   Respond to the needs and expectations of citizens, with a whole-of-
                   government approach; and
               •   Achieve substantial improvements in service quality and cost-
                   efficiency by:
                    – Rethinking front-end client interfaces and business models for
                      service delivery across channels;
                    – Eliminating redundant, unnecessary or low priority services;
                    – “Joining up” related services;
                    – Re-using information; and,
                    – Driving to common back office business systems and
                      infrastructure services


                                                                                         3

20 Oct. 2004
                       BTEP Toolkit
                                    Roadmap for transformation       Government Strategic
                                                                     Reference Models
               Methodology for transformation
                                                                     containing authoritative
                                                                     business designs and
                                                                     patterns
               Transformation framework
               that defines and organizes
                                                                     Set of core enablers that
               all elements of a business
                                                                     provide strategic
                                                                     horizontal capabilities to
                                                                     increase business
               Transformation                                        integration
               governance model


               Packaged together, the above provide powerful business transformation-
                 enabling processes and tools to assist the Government of Canada in
                         achieving alignment across its business strategies
                               Website: www.cio-dpi.gc.ca/btep-pto                                4

20 Oct. 2004
                              BTEP’s Transformation Roadmap



                                                                                                                                      Transformation
                                                            We Are Here
                                                      • Business integration
                                                                                                                                         Strategy
                                                                                                                                    Service Transformation
                               BUSINESS Integration



                                                        strategies
                                                      • Key enabler strategies
                                                                                                                                                           •   Common business processes
                                                      • Transformation                                                                                     •   Harmonized content
                                                        enablement approach                                                                                •   Optimized service delivery
                Whole of                                                                                                                                   •   Harmonized legislation & policies
                                                      • Legislation implications
               Government                             • Enterprise architecture
                                                                                              Adaptor Strategy                                             •   Optimized Time to Market mature
                                                                                                                                                               process for business change
               Thinking and                             strategies                           Information & Business
               Governance                                                                        interoperability
                                                                                                                          • Mature information sharing
                                                                                                                          • Personalized interaction
                                                                                                                          • Optimized service strategies
                                                                     Foundation                                           & designs
                                                                                                                          Early Transformation
                                                                      Strategy                                            Connected government
                                                              Online Presence Technical
                                                                    Interoperability
                                                                                    • Consistent information strategies
                                                                                    • Focus on Infrastructure



                                                                                      Time


                                                                                                                                                                                                   5

20 Oct. 2004
                  Transformation execution – the key
                  ingredient

               A common language, enabling
                  • Coherent business design and alignment (including
                    performance measurement); and
                  • A common, disciplined and rigorous approach for planning,
                    design and implementation.




                                                                                6

20 Oct. 2004
                   Key Features of the GSRM
               •   A common language (for policy, transformation and operations).
               •   Holistic for all public sectors & jurisdictions in Canada.
               •   Aligns with existing GOC performance model.
               •   An essential tool for:
                    – Context & guidance;
                    – Integrated business planning;
                    – Work assignments;
                    – Accountability; and
                    – Governance.
               •   Describes relationships between public themes, provider themes,
                   Target Group views, Enablers and Requirements Domains.
               •   Every node in the model employs a BTEP framework and has a Vision,
                   Strategy and Design (VSD) for guiding lower frameworks.



                                                                                        7

20 Oct. 2004
                 GSRM: Program and Service Definitions
               • Program Fields
                  – Each Program Field is comprised of several
                    government programs (not all existing in one
                    organization); and
                  – Currently, we have 12 Public-facing Program
                    Fields and 11 Provider Program Fields.
               • Services & Outputs
                  – 19 standard services that are used across the
                    Program Fields; and
                  – Business process patterns have been
                    developed for many of these.

                                                                    8

20 Oct. 2004
                    GSRM Program Fields - PUBLIC
                         Public Programs           Includes all services with public policy goals, whose outputs
                                                   meet public needs
               Public Health                       Need for protection from illness and disease
               Public Safety                       Need for protection from natural and built hazards
                                                   Needs for protection from violent crime
               (Socio-)Economic Development        Need to organize, work, trade and prosper
                                                   Need for protection from economic crimes
               Environment Protection              Need to enjoy and rely on the natural environment
               Cultural Development                Need for preservation of identity, history, tradition, values
               Legal, Collective, Democratic &     Need for recognition and protection of legal, collective, human, and
               Human Rights Protection             democratic rights and freedoms
               Social Development                  Need to overcome disadvantages
                                                   Need to help others and share prosperity and community
               Justice                             Need for fair and just treatment
                                                   Need to sanction (punish) law-breakers
               Natural Resources                   Need to use/consume natural resources
                                                   Need to sustain/renew natural resources
               National Security & Defense         Need for protection from insurrection, terrorism, international
                                                   threats and defence of freedom
               Science and Knowledge Development   Need for new knowledge
               Public Education                    Need to develop human capabilities                                     9

20 Oct. 2004
               GSRM Service Output Types
                                                       Service Output Type                                    Service Type




                  Supply capacity
                                               Funds                                 Acquiring and providing financial resources
                                               (Units of) Resource                   Providing resources such as goods, equipment,




                      to act
                                                                                     accommodations (apart from funds and human resources)

                                               New Knowledge                         Conducting research



                  capability to act
                                               Care & Rehabilitation Encounters      Providing care & rehabilitation to people and things
                                               Educational & Training Encounters     Providing education and training experiences
                  Enhance

                                               Recreational & Cultural Encounters    Providing recreational & cultural experiences
                                               Movements                             Moving people and things
                  influence action




                                               Advisory Encounters                   Providing information & advice
                     Facilitate &




                                               Matches, Referrals & Linkages         Brokering, referring, connecting, matching
                                               Advocacy and Promotional              Influencing, advocating, persuading, promoting awareness
                                               Encounters
                                               Periods of Agreement                  Creating collaborations, negotiating agreements, settling
                                                                                     disputes
                                               Periods of Permission                 Regulating, licensing, permitting, certifying, identifying,
                                                                                     authorizing
                           Regulation action




                                               Findings                              Inspecting & investigating
                                               Rulings & Judgements                  Applying rules & dispensing justice
                                               Penalties & Periods of Sanction       Enforcing compliance, meting out punishment, penalizing
                                               Periods of Protection                 Monitoring, warning, guarding, storing, eliminating threats,
                                                                                     reducing risks

                                               Interventions                         Intervening, responding to threats & emergencies, giving
                                                                                     aid, restoring order

                                               Rules (laws, regulations, policies,   Creating and changing rules
                           Core




                                               strategies, plans, designs,
                                               standards)
                                               Implemented changes                   Changing existing organization, practices, systems




                                                                                                                                                    10

20 Oct. 2004
                     GSRM Program and Services Top Model

               •   Develops a common
                   understanding and
                   alignment of the
                   scope or range of
                   desired outcomes
                   and outputs provided
                   by the program(s)
                   being modeled, using
                   a standard
                   framework.




                                                           11

20 Oct. 2004
                          Program Service Alignment Model
                          (PSAM) - graphic

                   Used To identify opportunities for service improvement
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Municipal Program(s)

                                                                                                                                                                                                                                                                                                                                                     MUNICIPAL PROGRAMS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Provides a framework for restricting access to a registration,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 and sanctioning competitors operating outside the law

                                                                                                                                                                                                                                                           M Publications




               •
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             M Road excavation permit
                                                                                                                                                                                                                                                       subscription service                                                                                                                                                                      M Business license service




                    Explicitly identifies all
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Ensures                                                                                                                                                                                                                             M Site Alteration Permit
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                M Bingo License Service                                        M Raffle License Service                                                                                                                                                                                                                         service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Health Dept                                                                                                                                                                                                                                                                                                                                                            Ensures culverts and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         informed of
                                                                                                                                                                                                                                                                                                                                                                                                                                                         M Business License                                                                                                                                                                                                                                                                                                                                                                                                        fill to standard
                                                                                                                                                                                                                                                            M Publications                                                                                                                                                                                                                               all operating                                                                                                                                                                                                                        M Site Plan Alteration Permit
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         businesses                     M Bingo License                                                M Raffle License                                                                                                                                                                                                          Road excavation permit
                                                                                                                                                                                                                                                                                                             Provides business
                                                                                                                                                                                                                                                                                                            planning information

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Provides a framework that restricts competitors from operating illegally as well as providing them
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 with an assurance of initial compliance and a framewor k for complying with the regulations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     in the future and provides the public with confidence in the integrity of their business                                                                                                                                                                   Ensure grade
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               changes don’t                      Ensures changes to roads meet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   affect                        standards for safe infrastructure
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  M Break Open Ticket                                                                                                                                                                             drainage
                                                                                                                                                                                                                                                M Minor Variance service                                                                  M Land Severance service                                 Severance                                           M Re-zoning service                                                                                                                       Seller License Service
                                                                                                                                                                                                                                                                                                                                                                                                                           Ensures                                                                                                    M Fine Collection
                                                                                                                                                                                                                                                                                                                                                                                                    process                                                                                                    Discharge
                                                                                                                                                                                                                                                                                                                                                                                                                           com/ind




                    programs & services directly
                                                                                                                                                                                                                                                                                                              Can proceed with                                                                      initiates                                                                                                       of
                                                                                                                                                                                                                                                                                                                                                                                                                        pays correct
                                                                                                                                                                                                                                                          M Minor Variance                                     modifications to                                                                   assessment                                                                                                   obligation                 Collected fine
                                                                                                                                                                                                                                                                                                                                                    M Land Severance                                                     property tax                          M Re-Zoning                                                                                                                     M Break Open Ticket Seller
                                                                                                                                                                                                                                                                                                              improve business                                                                      process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        License Service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Ensures safe access
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             to property


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          A trigger for assessment                                               Assessment process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Competitors are
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         process for Ministry of Rev                                         initiated with building permit
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 regulated



                                                                                                                                                                                                                                                   M Sign Permit service                                                                                                                                                                                                                                                            M Heritage property
                                                                                                                                                                                                                                                                                                                                                                                                    Ensures                                                                                                                                                                                        M Occupancy Permit                                                                                                                         M Site Plan Application                                                          M Road entrance permit




                    satisfying one target group’s
                                                                                                                                                                                                                                                                                                                                              M BIA designation service                                                    Ensure                    M Property Tax service                                                   alteration approval service                                                                                                          M Building permit service
                                                                                                                                                                                                                                                                                                                                                                                                  members in                                                                                                                                                                                                 service                                                                                                                                        service                                                                             service
                                                                                                                                                                                                                                                                                                                     Enhances                                                                                             business
                                                                                                                                                                                                                                                            M Sign Permit                                                                                                                         designated
                                                                                                                                                                                                                                                                                                                     business                                                                                               levied
                                                                                                                                                                                                                                                                                                                                                                                                   areas pay
                                                                                                                                                                                                                                                                                                                     success                                                                                             appropriate                   M Property tax account                                                                                                                                                                                             M Building permit
                                                                                                                                                                                                                                                                                                                                                     M BIA designation                            appropriate                                                                                                                 M Heritage property alteration                                                                                                                                                   Ensures all traffic /                                                                         Ensures
                                                                                                                                                                                                                                                                                                                                                                                                                          tax rates                                                                                                                                                                 M Occupancy Permit                 Ensures all building code                                                                                  M Site Plan approval                                                           M Road entrance permit
                                                                                                                                                                                                                                                                                                                                                                                                   BIA levies                                                                                                                          approval service                                                                                                                                                         services/ health                                                                           compliance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        issues are addressed                                                 issues for compliance                                                                             with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          and complied with                                                       are identified                                                                          accessibility                                                  Guarantees public
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            legislation                                                      access to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Ensures property                                                                                                                                                                                                                                                                                                                           restaurant business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             owners aware of                                                                                                     Ensures all building code issues are addressed and complied with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Ensures all building code                                                                                                                                                Ensures business is
                                                                                                                                                                                                                                                          Ensures all signs meet                                                                                                                                                                                                                                            heritage standards                                                         issues are addressed                                                                                                                                                     in correct location                            Ensures public access to business
                                                                                                                                                                                                                                                           same set standards                                                                                                                                                                                                                                                and requirements                                                             and complied with


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Ensures business is in correct location




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Employment Insurance (EI)                                                                                            Aboriginal Business Canada                                                             Community Futures Development




                    needs.
                                                                                                                                                                                                                                    Assistance with
                                                                                                                                                                                                                                                                                   MEDT                                                                                                                                          OLGC                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Corporations (CFDCs)


                                                    PROVINCIAL
                                                                                                                                                                                                                                   business planning
                                                                                                                                                                                                                                                                                                                                                                                                                         P Ontario Lottery
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      F Community Futures
                                                                                                                                                                                                                                                                                                                                                                                                                   and Gaming Corporation                                                                                                                                                                                                                                                                                                               F Employment Insurance                                                                                                F ABC grants and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Development Corporations
                                                                                                                                                                                                                   P Investment and Key                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            (EI) Service                                                   sufficient capital                        contribution service                                     sufficient capital
                                                                                                                                                                                                                                                                                                   P Education and Training                                                                                         Product Seller Contract                                                                                                                                                                                                                                                        hiring and firing flexibility
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        to start                                                                                           to start                       (CFDCs) Service
                                                                                                                                                                                                                Account Service Advisory                                                                            Service                                                                                                      Service                                      Access to goods
                                                                                                                                                                                                                                  Service                                                                                                                                                                                                                                     to sell customer                                                                                                                                                                                                                                                                                                                                                                           Aboriginal Business grants
                                                                                                                                                                                                                                                                   Advice regarding                                                                       Assistance with                                                                                                                                                                                                                                                                                                                                                                              Employment Insurance (EI)
                                                                                                                                                                                                                                                                 various government                                                                      business planning                                       P Ontario Lottery and Gaming                                                                                                                                                                                                                                                                                                                       account                                                                                                     and contributions                                                                       Northern Community
                                                                                                                                                                                                                                                                     requirements                       Entrepreneurial Skills
                                                                                                                                                                                                                                                                                                                                                                                                                    Corporation Product Seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Financing
                                                                                                                                                                                                                       Investment Advice                                                                Development Course
                                                                                                                                                                                                                                                                                                                                                                                                                                 Contract




                                                    PROGRAMS Provincial Program(s)
                                                                                                                                                                                           Assistance with
                                                                                                                                                                                          business planning                                                                              Advice regarding various
                                                                                                                                                                                                                                                                                         government requirements
                                                                                                                                                                                                                                                                                                                                                                                                                                 LCBO
                                                                                                                                                                                                                                                                                                                                                                                                                  P Liquor Control Board of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Restaurant Owner
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Canada Pension Plan (CPP)                                                                                      Targeted Wage Subsidy Program
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        (HRDC)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Statistics Canada




               •
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        F Canada Pension Plan
                                                                                                                                                                                                                                                                                                     P Information Services                                                                                         Ontario Supply Service                                                                                                                                                                                                                                                                                                                                                                                                                               F HRDC Targeted W age




                    Identifies opportunities for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    don't have to provide                                       (CPP) Service                                                        eases the                                                                                         ability to do                    F Statistics Service
                                                                                                                                                                                                                                                                                                                                                          Assistance with                                                                                                    access to goods to                                                                                                                                                                                                                                                                                                                                                                                Subsidy Service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    a private pension plan                                                                                                       financial burden                                                                                    market research
                                                                                                                                                                                                                                                                                                                                                         business planning                                                                                                    sell to customers
                                                                                                                                                                                                                                                                                                     Ontario Business Report                                                                                        P Liquor Control Board of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Canada Pension Plan (CPP)                                                                                                                                                                                        Statistical information
                                                                                                                                                                                                                                                                                                                                                                                                                           Ontario Supply
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Targeted Wage Subsidy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       account



                                                                                                                                                                                                                                                                                         Advice regarding various
                                                                                                                                                                                                                                                                                         government requirements



                                                                                                                                                                                                                 P Business Development                                                                                                                                                                                           ORC                                                                                                                                                                                                                                                                                                      Business Development Bank of                                                                                     Canada Small Business Financing                                                                  Federal Business Incorporation
                                                                                                                                                                                                                                                                                                        P Capital Financing
                                                                                                                                                                                                                          Advice Service
                                                                                                                                                                                                                                                                                                        Information Service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Canada (BDC)                                                                                                    (CSBF) Program
                                                                                                                                                                                                                                                                   Advice regarding various                                                                        Assistance with                                      P Ontario Racing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Socio-Economic Development




                    service improvement, e.g.
                                                                                                                                                                                                                                                                   government requirements                                                                        business planning                               Commission Teletheatre                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             F Federal Incorporation
                                                                                                                                                                                                                  Small Business Advice and
                                                                                                                                                                                                                              Guidance
                                                                                                                                                                                                                                                                                                  Capital Financing Information                                                                                          License Service                                    Provides a framework                            -plan a succesful business                                                                                                                                                                                                  F BDC Loan Guarantee
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 sufficient capital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       F Canada Small Business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      protection from                              Service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          that restricts competitors
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            from operating illegally
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            (need to assist them with their business planning,                                                                                                                sufficient capital to start                                             Service                                                          to start                              Financing Service                                       corporate liability

                                                                                                                                                                                                                                                                                                                                                                                                                         P Ontario Racing                                    and a framework for                            EX, find a suitable location)                                                                                                                                                                                                                                                                                                                                                                                                                Federal Incorporation
                                                                                                                                                                                                                                                                                                                                                                                                                    Commission Teletheatre
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              complying with the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           regulations in the future
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             (need for sector analysis, Statistical data (stats can)                                                                                                                                                                            Loan guarantee                                                                                          Small Business Financing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Registration
                                                                                                                                                                                                                                                                                         Advice regarding various
                                                                                                                                                                                                                                                                                         government requirements
                                                                                                                                                                                                                                                                                                                                                                                                                              License                                                                                       Socio-Economic Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            -meet gov't requirements in a cost effective manner
                                                                                                                                                                Provides a framework that restricts competitors from operating illegally as well as providing them
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            (Understanding GOV requirements, EX checklist)
                                                                                                                                                            with an assurance of initial compliance and a framewor k for complying with the regulations in the future                                                                                                                                                                                                                                                       (reduce/eliminate time required to meet Gov
                                                                                                                                                                                       AGCO                                                                                                                                                                                Companies Personal Property & Security Branch                                                                                                    requirements by directing them to various permits                                                                                                         single access point to information

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            and licenses needed for their endeavor)                                                                                                                        on federal and provincial                                                  COBSC                                                                                                           AGCO
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           programs, services and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  (inform them of risk of non compliance)                                                                                                               regulations to start a business




                    where similar services meet                                                                                                                           P Break Open Ticket                                                    P Break Open Ticket                                                                                                                                                                                                                                                        Socio-Economic Development                                                                                                                                                                                                     F COBSC information
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            F AGCO information
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       service
                                                                                                                                                                                                                                                        License Service
                                                                                                                                                                                                                                                                                                                                                                                                                                             P Business Name
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            -maintain competitiveness
                                                                                                      P Liquor License Service                                            Registration Service
                                                                                                                                                                                                                                                                                                                                                                                                                                           Registration Service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           protection from                           (need to defend trademark rights)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Assistance with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 business planning                                                                                                         Federal Program(s)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          unfair competition                                                                                                                                                                                                                                               COBSC Information for                                                                                        AGCO information services
                                                                                                        P Liquor License Permit                                          P Break Open Ticket 3rd                                             P Break Open Ticket Charity
                                                                                                                                                                         Party Seller Registration                                                    Seller License                                                                                                                                                                Business Name Registration                                                              Natural Resources                                                                                                                                                                                                                         businesses                                                                                                 for businesses

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        -supply clean water
                                                                                                                                                                                                                                                                                                                                                                   P Incorporation Service

                                                                                                                                                                                                                                                                                                                                                                                                                                                         protection from corporate liability
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Environment Protection                                                                                                                                                                  single access point to information about
                                                                                                                                                                                                                                                                                                                                                                   Incorporation Registration
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       -waste management                                                                                                                                                          federal and provincial programs, services                                                 Advice regarding various government requirements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       and regulations to start a business

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Environment Protection                                                                                                                                                                                                          Business Number                                                                               Canadian Intellectual Property Office




                    similar needs.
                                                                                                                                                                                                                                                                                                                                                                                                                                    P Partnership Registration                                                                    -comply with environmental regulations
                                                                                                                                      P Bingo Hall Registration                                         P Bingo Event License                                                  P Slot Facility Registration                                                                                                                                          Service
                                                                   P Raffle License Service
                                                                                                                                                    Service                                                            Service                                                                  Service                                                                                                                                                                                                                     Public Health                                                                                                                                                                                                                     F Business Number

                                                                                                                                                                                                                                                                                                                                                                                                                                          Partnership Registration
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   -comply with public health regulations                                                                                                                                    easier to                                                   Service                                                                                          F CIPO trademark
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Can limit personal                                                                                                                                                                                                        interface                                                                                                                                                   protection service
                                                                             P Raffle License
                                                                                                                                        P Bingo Hall Registration                                         P Bingo Event License                                                    P Slot Facility Registration                                                                                                                                                                  liability and creates
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 business structure
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Natural Resources                                                                                                                                                                   with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            government
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  conform to protected species regulations                                                                                                                                                                                      Business Number                                              legal protection
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              of tradename
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Trademark registration
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Registration
                                                                                                                                                                                                                                                                                                                                                                                     Value is:…….                                                                                                                           Legal, Collective, Democratic & Human Rights
                                                                                                                    Provides a framework that restricts competitors from operating illegally as well as providing them with an assurance of initi al compliance and a framewor k for complying with the regulations                                         limits personal liability and creates business structure                                                                                                        Protection
                                                                                                                                                                                                                      in the future
                                                                                                                                                                                                                                                                                                                                                                                                       Insurance against workplace mishaps                                                                                            -Managing personal liability risk

                                                                                                            P Key Employee
                                                                                                         Registration Service
                                                                                                                                                                         P Non-Gaming Related
                                                                                                                                                                          Supplier Registration
                                                                                                                                                                                      Service
                                                                                                                                                                                                                                                       P Exempt Gaming
                                                                                                                                                                                                                                                       Related Supplier
                                                                                                                                                                                                                                                 Registration Service
                                                                                                                                                                                                                                                                                                                                                                                           Workers Safety & Insurance Board

                                                                                                                                                                                                                                                                                                                                                                                                       P W orker Safety Insurance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Legal, Collective, Democratic & Human Rights
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Protection
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         -comply with human rights
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Social Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Consumer Products and Labelling
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       F Consumer Products           FEDERAL
               •
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       and Labelling Service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       -comply with accessibility rules




                    Forms part of the permanent
                                                                                                                                                                                                                                                                                                                                                                                                      Board Registration Service
                                                                                                                                                                          P Non-Gaming Related                                                P Exempt Gaming Related                                                                             provides tax                                                                                                                     Advice regarding how to operate
                                                                                                   P Key Employee Registration                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     protection from public health liability                                                                                                                                     protection from liability
                                                                                                                                                                            Supplier Registration                                                  Supplier Registration                                                                          advantages                                                                                                                         a safe working environment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Public Safety                                                                                                                                                                                                                                                                                                                             Consumer Products and




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    PROGRAMS
                                                                                                                                                                                                                                                                                                                                                                                                                  P WSIB Account
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             -police, fire, ambulance needs for safe infrastructure,                                                                                                                                                                                                                                                                                   Labelling standards and

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             roads, lights etc.                                                                                                                                                                                                                                                                                                                 regulations


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Public Safety
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              meet and maintain worker safety, fire, building and
                                                                                                                                                                                                                                                                                                                                                                                                              WSIB tribunal moderates claims
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             health inspections                                                                                                                                                                    protection from public safety liability

                                                                                                                                                                                                     Provides a framework for restricting access to a registration, and sanctioning competitors operating outside the law                                                                                                                                                                                                   Justice
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 access to fair hearings for claims recourse                                                                                                                                                                  Goods and Services Tax (GST)




                    system of record – reusable
                                                                                                                                                          Tax Revenue Division                                                                                                                                                                                                                                 Contributes to insurance plan                                                                                GOV Financial Management Services
                                                                                                 P Corporate Tax                                                                                                                                                                                                                                                                                                                                                                                                                -comply with tax obligations, pay taxes                                                                                                                                                                                 F Goods and Services Tax
                                                                                                                                                                 P Retail Sales Tax                                                     P Employers Health Tax                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Service
                                                                                            Registration Service
                                                                                                                                                               Registration Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                comply with tax obligations                                                                                                                                                                                                                                                                                            GST rebates
                                                                                                                                                                                                                                                       Service
                                                                                                                                                                                                                                                                                     Meet obligation to pay
                                                                                                                                                                                                                                                                                     employer health tax                                                                                                                                                                                                                                                                                                                                                                                                                                                   Goods and Services Tax
                                                                                            Corporate Income Tax                                                                                                Permission to
                                                                                                                                                                                                              collect and remit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Account
                                                                                                         Account                                           Retail Sales Tax Account
                                                                                                                                    Meet obligation to                                                         retail sales tax                  EHT Account
                                                                                                                                     file tax returns

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Obtain potable water
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Meet potable water standards




                    and enduring.                                                                                                                                                                                                                                                                                                                                                                                                                    REGIONAL PROGRAMS
                                                                                     Provincial / Regional Program                                                                                                                                                                                                                                                        Ensures floor plan/equipment
                                                                                                                                                                                                                                                                                                                                                                         layout meets health regulations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Regional Program(s)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               enhances business success

                                                            provides                                                                                                                                                                                                                                                                                                                                                                                         Ensures compliance
                                                                                                 P/R Talk to me service
                                                          knowledge &                                                                                                                                                                                                                                                                                                                                                                                    with accessibility legislation
                                                        understanding of                                                                                                                                                                                                                       Ensures compliance with                                                                                      Ensures floor plan/equipment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 provides knowledge &
                                                             process                                                                                                                                                                                                                           Health Dept regulations                                                                                     layout meets health regulations
                                                                                                  P/R Talk to me session                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       understanding of process
                                                         Understanding
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     how to sustain
                                                       GOV requirements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    competitiveness

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Ensures
                                                                                                                                                                                                                                                                                         R Food Handling Safety                                                   R Floor Plan & Equipment                                                                                                          safe                                                                                                                                                                                                                                                                                                                                   R Access to
                                                                                                                                                                                                                                                                                                                                                                                                                                                 R Road entrance permit                                                                                 R W ater/Sewer connection                                                                                                                                        R Referral to professional                                                     provides                                                                                              R Publications                                              R Business library service
                                                                                                                                                                                                                                                                                                Course service                                                                                                                                                                                   access to                                                                                                                                                                                                                                                                            provides                                   Professionals service
                                                                                                                                                                                                                                                                                                                                                                    Layout Approval service                                                                    service                                                                                            permit service                                                                                                    provides knowledge                              advisor service                                                  knowledge &                                                                                          subscription service
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  property                                                                                                                                                                                                                                                                          knowledge &
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Guarantees access                                                         and understanding                                                                             understanding    understanding
                                                                                                                                                                                                                                                                                                                                                                                                                           Guarantees                                                                                                                                                                       to potable water                                                         of process waste                                                                                                  of process                                                                                                                                                              R Access to business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            R Referral to professional                                 of GOV
                                                                                                                                                                                                                                                                                           R Food Handling Safety                                                   R Floor Plan & Equipment                             public access                                                                                                                                                                                                                                                   management                                                                                                   of business                R Professional business
                                                                                                                                                                                                                                                                                                                                                                                                                                                  R Road entrance permit                                                                                   R Water connection permit                                                                                                                                                      advisor                                   requirements                                                                                                               R Publications                                                        publications
                                                                                                                                                                                                                                                                                               Course certificate                                                          Layout Approval                                to restaurant                                                                                                                                                                                                                                                                                                                                                                   needs                                 advisor
                                                                                            P/R Ontario W orks - Halton
                                                                                                                                                                                                                                                                                                                                                                                                                            business
                                                                                                      Placement service
                                                     Facilitates hiring of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           provides knowledge &
                                                       qualified staff                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       understanding of process to comply
                                                                                                P/R Ontario Works - Halton                                                                                                                                                                                                                                                                                                                      Ensures public                                                                                                                                                                                                                  with environmental regulation
                                                                                                            Placement                                                                                                                                                                                                                                                                                                                         access to business                                                                                                                                                                                                                                                                                        provides information
                                                                                                                                                                                                                                                                                                           Ensures changes to roads meet
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Meet potable water standards                                                                                                                                                                                  to reduce risk
                                                                                                                                                                                                                                                                                                          standards for safe infrastructure                                                                                                                                                                                                                                                                                                                                    provides knowledge & understanding of process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Ensures waste disposal needs                                                            Eliminates waste water hazard
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         / requirements are met


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Safe treatment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Ensures                                                                            of waste water
                                                                                                                                                                                                                                                                                                                                                     Ensure
                                                                                                                                                                                                                                                                                                                                                                                                                                                   R Garbage & Recycling                                       waste
                                                                                                                                                                                                                                                                                       R Road excavation permit                                   compliance                                                                                                                                                                                            R Storm Sewer connection                                                                                                                                             R Access to business                                                                                    R Small Business                                                   R Healthy Heart menu                                                       R Site Selection
                                                                              Facilitates hiring of                                                                                                                                                                                                                                                                                                                                                                                                          disposal
                                                                                                                                                                                                                                                                                                                                                  with Health       R Health permit service                                                      pickup evaluation service
                                                                                qualified staff                                                                                                                                                           Ensures changes to                           service                                                                                                                                                                                                 needs                                              permit service                                                                             provides knowledge and                                                  advice service                                    provides knowledge                             Seminar Service                                                     evaluation service                                                    Assistance service
                                                                                                                                                                                                                                                                                                                                                  Department                                                                                                                                                                   Safe treatment
                                                                                                                                                                                                                                                         roads meet standards                                                                                                                                                                                                                            / requirements                                                                                                                                           understanding of                                                                                                      & understanding of
                                                                                                                                                                                                                                                                                                                                                  regulations                                                                                                                                                                 of waste water
                                                                                                                                                                                                                                                         for safe infrastructure                                                                                                                                                                                                                              are met                                                                                                                                         legal and human rights                                                                                                    GOV requirements
                                                                                                                                                                                                                                                                                                                                                                              R Health Permit                                                       R Garbage & Recycling
                                                                                                                                                                                                                                                                                         R Road excavation permit                                                                                                                                                                                                                                          R sewer connection permit                                                                                                                                                Business advisor                                                                           R Small Business Seminar                                                R Healthy Heart certificate                                        R Site Selection Assistance
                                                                                                                                                                                                                                                                                                                                                                                                                                                           pickup ruling

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Removal of waste water
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Ensures waste
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Guarantees access to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      disposal needs/
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      waste water removal
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       requirements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          are met                                                                                                                                                                                                                                                                               enhances business success by providing the necessary
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               information to help entrepreneur make an informed decision

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        IC PSAM v0.4 2003.12.08.vsd




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 12

20 Oct. 2004
                              Transition Output Bundles
                       To identify opportunities for common business processes
                  • Defines “bundles” by • Shows services by       • Identifies opportunities
                   identifying services   type or jurisdiction      for common or
                   that detect, help or   that must “fit together” standardized
                   prevent transitions of to make a difference      processes to “join up”
                   a target group.        for the target group.     services in the bundle.

                                                                                                                                                               Service Bundle 3
                                                                                                                                                               (Units of) Resource
                                                                                                                                                               M Road entrance permit
                                                                                                                                                               R Water connection permit
                                                                                                                                                               R sewer connection permit                                       Service Bundle 4
                                                                                                                                                               R Road entrance permit
                                                                                                                                                                                                                               (Units of) Resource
                                                                                                Service Bundle 2                                               Funds                                                           P Liquor Control Board of Ontario
                                                                                                                                                               M Property tax account                                          Supply
                                                                                                Funds                                                          F Loan guarantee
                                                                                                P Corporate Income Tax Account                                 F ABC G’s and C’s Funds                                         Advisory Encounters
               Primary path                                                                     P Retail Sales Tax Account                                     F Small Business Financing                                      R Referral to professional advisor                                                                        Going concern
                                                                                                F Goods and Services Tax Account                               F Northern Community Financing
                                                                                                                                                                                                                               Periods of Agreement                                              Service Bundle 5                          restaurant
                              Service Bundle 1                                                  Educational& Training Encounters                               Educational& Training Encounters                                M BIA designation                                                 Funds
                                                                                                R Small Business Seminar                                       R Professional business advisor                                                                                                   P WSIB Account
                              Educational& Training Encounters                                  R Professional business advisor                                                                                                                                                                  P EHT Account
                                                                                                P Entrepreneurial Skills Development                                                                                           Periods of Permission
                              R Small Business Seminar                                                                                                                                                                                                                                           F Employment Insurance (EI) account
                                                                                                Course                                                         Advisory Encounters                                             M Bingo License
                              P Entrepreneurial Skills Development                                                                                                                                                                                                                               F Canada Pension Plan (CPP) account
                                                                                                                                                               R Referral to professional advisor                              M Raffle License
                              Course                                                            Advisory Encounters                                                                                                                                                                              F Targeted Wage Subsidy
                                                                                                                                                               R Business advisor                                              M Break Open Ticket Seller License
                                                                                                M Publications                                                 P Ontario Business Report                                       M Business License
                              Advisory Encounters                                                                                                                                                                                                                                                Educational& Training Encounters
                                                                                                R Referral to professional advisor                             P Investment Advice                                             M Sign Permit
                              M Publications                                                                                                                                                                                                                           Restaurant business       R Professional business advisor         New Restaurant
                                                                                                R Business advisor
                  Anyone      R Publications                                                                                           Legal Business Entity   P Capital Financing Information           Restaurant facility   M Occupancy Permit                                                R Food Handling Safety Course
                                                                        Aspiring Entrepreneur   R Publications                                                 F Statistical Information                                       R Health Permit                        entity is fully licensed   certificate                               operating
                  START       R Access to business publications                                 R Access to Business publications             formed                                                          ready            P Liquor License Permit
                              P/R Talk to me session                                            P/R Talk to me session                                                                                                         P Special Occasion Permit
                                                                                                                                                                                                                                                                      for intended operation                                                 STOP
                              P Ontario Business Report                                                                                                        Periods of Permission                                                                                                             Advisory Encounters
                                                                                                P AGCO information Service                                                                                                     P Break Open Ticket 3rd Party Seller
                              P/R Small Business Advice and                                                                                                    M Road Excavation permit                                                                                                          R Referral to professional advisor
                                                                                                P/F COBSC Information for businesses                                                                                           Registration
                              Guidance                                                                                                                         M Building Permit                                                                                                                 R Business advisor
                              P AGCO information Service                                        Advocacy and Promotional                                                                                                       P Break Open Ticket Charity Seller
                                                                                                                                                               M Site Alteration Permit
                              P/F COBSC Information for businesses                              Encounters                                                                                                                     License                                                           Matches, Referrals and Linkages
                                                                                                                                                               R Road Excavation Permit
                              F Statistical Information                                         R Business promotion event                                                                                                     P Raffle License                                                  P/R Ontario Works - Halton Placement
                                                                                                                                                                                                                               P Bingo Hall Registration
                              Advocacy and Promotional                                                                                                         Rulings & Judgments                                             P Bingo Event License
                              Encounters                                                        Periods of Permission                                          M Land Severance service                                        P Slot Facility Registration                                      Periods of Permission
                              R Business promotion event                                        P Incorporation Registration                                   M Minor Variance                                                P Key Employee Registration                                                                              Closed Restaurant
                                                                                                                                                                                                                                                                                                 R Healthy Heart ceritificate
                              R Marketing to areas outside the region                           P Partnership Registration                                     M Re-Zoning                                                     P Non-Gaming Related Supplier
                                                                                                P Business Name Registration                                   M Heritage property alteration approval                         Registration
                                                                                                                                                                                                                                                                                                                                            Business
                                                                                                                                                                                                                                                                                                 Penalties & Periods of Sanction
                                                                                                F Federal Incorporation Registration                           R Garbage & Recycling pickup ruling                             P Exempt Gaming Related Supplier                                  M Collected Fines
                                                                                                F Business Number Registration                                                                                                 Registration
                                                                                                F Trademark registration                                       Finding
                                                                                                                                                               M Site Plan approval                                            P Ontario Racing Commission                                       Rules (laws, policies, strategies,
                                                                                                                                                               R Site Selection Assistance                                     Teletheatre License                                               plans,…)
                                                                                                                                                               R Floor Plan & Equipment Layout                                 P Ontario Lottery and Gaming                                      R Bylaws
                                                                                                                                                               Approval                                                        Corporation Product Seller Contract

                                                                                                                                                               Rules (laws, policies, strategies,
                                                                                                                                                               plans,…)
                                                                                                                                                               F Consumer Products and Labeling



                                             10+advisory services
                                                                                                                                                               standards and regulations

                                                                                                                                                               Periods of Agreement
                                                                                                                                                               M BIA designation




                                        Is there an opportunity here?                                                                                                                                                                 20+ permissions
                                                                                                                                                                                                                               Is there an opportunity here?
                                                                                                                                                                                                                                                                                                                                                         13

20 Oct. 2004
                      Transition Output Bundles
               Many Periods of Permission are required:
                  • Are there interdependencies that could be simplified?
                  • Could some be consolidated?
                  • Could a process be made common e.g., application initiation?

                                          Service Bundle 3
                                          (Units of) Resource
                                          M Road entrance permit
                                          R Water connection permit
                                          R sew er connection permit                                      Service Bundle 4
                                          R Road entrance permit
                                                                                                          (Units of) Resource
                                          Funds                                                           P Liquor Control Board of Ontario
                                          M Property tax account                                          Supply
                                          F Loan guarantee
                                          F ABC G’s and C’s Funds                                         Advisory Encounters
                                          F Small Business Financing                                      R Ref erral to prof essional advisor
                                          F Northern Community Financing
                                                                                                          Periods of Agreem ent
                                          Educational& Training Encounters                                M BIA designation
                                          R Prof essional business advisor
                                                                                                          Periods of Perm ission
                                          Advisory Encounters                                             M Bingo License
                                          R Ref erral to prof essional advisor                            M Raf f le License
                                          R Business advisor                                              M Break Open Ticket Seller License
                                          P Ontario Business Report                                       M Business License
                                          P Investment Advice                                             M Sign Permit
                                                                                                                                                  Restaurant business
                  Legal Business Entity   P Capital Financing Inf ormation          Restaurant facility   M Occupancy Permit
                                          F Statistical Inf ormation                                      R Health Permit                         entity is fully licensed
                         formed                                                          ready            P Liquor License Permit
                                                                                                          P Special Occasion Permit
                                                                                                                                                 for intended operation
                                          Periods of Perm ission
                                                                                                          P Break Open Ticket 3rd Party Seller
                                          M Road Excavation permit
                                                                                                          Registration
                                          M Building Permit
                                                                                                          P Break Open Ticket Charity Seller
                                          M Site Alteration Permit
                                                                                                          License
                                          R Road Excavation Permit
                                                                                                          P Raf f le License
                                                                                                          P Bingo Hall Registration
                                          Rulings & Judgm ents                                            P Bingo Event License
                                          M Land Severance service                                        P Slot Facility Registration
                                          M Minor Variance                                                P Key Employee Registration
                                          M Re-Zoning                                                     P Non-Gaming Related Supplier
                                          M Heritage property alteration approval                         Registration
                                          R Garbage & Recycling pickup ruling                             P Exempt Gaming Related Supplier
                                          Finding                                                         Registration
                                          M Site Plan approval                                            P Ontario Racing Commission
                                          R Site Selection Assistance                                     Teletheatre License
                                          R Floor Plan & Equipment Layout                                 P Ontario Lottery and Gaming
                                          Approval                                                        Corporation Product Seller Contract

                                          Rules (law s, policies, strategies,
                                          plans,…)
                                          F Consumer Products and Labeling
                                          standards and regulations

                                          Periods of Agreem ent
                                          M BIA designation



                                                                                                                                                                             14

20 Oct. 2004
                                BTEP Transformation Framework - organizes a
                                BLUEPRINT and AGENDA for transformation
                                                                                 Transformation Blueprint                                                                    Transformation
                                                                                                                                                                                 Agenda
                                     What                    How                     Where                    Who                    When                 Why

                                                                                                              Target Groups                                 Vision           Strategic Design &
                                                                                    Jurisdictions                 Roles                Cycles             Authorities          Planning Deliverables
                                                           Programs
                                Things important to                                                              Parties                             Needs, Targeted needs
                     Scope &                                                     Business locations           Communities                                                    • Business Problem
                                   the business                                                                                                        Value statements
                                                            Services             Geographical areas           Organizations            Events                                  Assessment
                     Context                                                                                    Workforce
                                                                                                                                                          Outcomes
                                                                                                                                                      Environment things     • Target Business Vision
                                                                                                                                                                             • Transformation Strategy
                                                          Program Service
                                                                                                           Target Group Model      Events & Cycles                           • Target Business Design
                                                          Alignment Model
                                   Information                                                              Community Model            Model         Authorities Model
                                                        Service Integration &                                                                                                • Transformation
                  Conceptual                            Accountability Model      Logistics Model             Organization                                                     Business Case
                                      Model                                                                Responsibility Model   Target Group State Performance Model
                                                         Operations Model                                                                                                    • Transformation Master
                                                                                                              Culture Model        Transition Model
                                                      Service level agreements                                                                                                 Plan

                                                                                                                                                                             System Design &
                                                          Application                  Distribution            Human                                                           Planning Deliverables
                                   Logical data           architecture                 architecture                                  Processing        Business rule
                      Logical                                                                                 interface
                                     model                                            (Z - distributed                                structure           model                e.g. as defined by RUP
                                                           Use Cases               system architecture)      architecture
                                                                                                                                                                               (Rational Unified
                                                                                                                                                                               Process) or UMM
                                                                                                                                                                               (UNCEFACT Modelling
                                                                                                                                                                               Methodology)
                                  Physical data                                        System               Presentation               Control
                     Physical                           System design                                                                                   Rule design
                                     model                                           architecture           architecture              structure
                                                                                                                                                                                           Strategic
                                                                                                                                                                                            Design
                                                                                       Network                 Security                Timing              Rule
               Implementation     Data definition           Program
                                                                                     architecture            architecture                               specification
                                                                                                                                      definition




                                 Service requests            Service                                      Service recipients
                                                                                       Physical
                                 Service outputs            instances                                                                                  Performance
                  Operational                                                          locations               Workers                Schedule                                  Operating Plans
                                  Process inputs             Process                                                                                     actuals
                                 Process outputs                                      Channels            Service suppliers
                                                            instances
                                                                                      Operations Blueprint
                                                                                                                                                                                                         15

20 Oct. 2004
                     Core Enablers and Key Requirements
                     Domains

                                            BUSINESS INTEROPERABILITY
                                                      Delivery Networks
               CROSS-CUTTING
                                                         eDemocracy
               REQUIREMENTS                                eBusiness
                  DOMAINS:                     Enterprise resource management
                 accessibility,               Relationship and case management
                   privacy,
                   security       INFORMATION INTEROPERABILITY
                                          Knowledge management
                                            Business intelligence
                                          Information management
                                               Trusted identity

                            TECHNICAL INTEROPERABILITY
                                    IT infrastructure


                                                                                 16

20 Oct. 2004
                                     Public Sector Business Model
                                                                                                                                                                      Each box has a
                                                                                                         Global                                                       blueprint and agenda

                                                 Private
                                                 Sector
                                                                                                         Canadian
                                                                                                       Public Services
                                                                                                                              VSD

                                                                    Provider                                                                          Public
                                                                    Outcome                                                                          Outcome
                                                                    Themes              VSD                                                          Themes            VSD
                                                                                                                                                                                            E.g.,
                                                                                                                                                                                            • Canadians
                                                                                                                                                                                            • Intern’tl
                                                                Mgt of     Enterprise    Mgt Policy,         Client
                                  Stakeholder    Technol-                                                                                                                                   • Business
                                                                Gov’t      Resource      Planning &         Delivery          Economy     Health     Environment   Communities   Protection
                                  Engagement      ogies
                                                             Information      Mgt         Practice          Support                                                                         • Employees
               E.g.,
               • Privacy                                                                                                 Target Groups
               • Security
                                                                                        Requirements Domains
               • Accessibility
               • Resilience
                              • Commu-      •   Info Tech. • Information • HR          • Mgt policy • Service              • Economic    • Public    • Natural    • Education • Justice
                                nications   •   Commun.      stewardship • Finance     • Prof.        Delivery               development Health        Resources • Culture    • Human Rights
                                            •   Warfare    • Knowledge • Supply          Services                          • Social                  • Environment              Protection
                                            •   Research     mgmt          Chain         (Audit &                            development               Protection             • Public Safety
                                            •   Transport • intelligence • Facilities & Legal)                             • Science &                                        • National
                                                                           Assets                                            Knowledge                                          Security &
                                                                                                                             development                                        Defense
                             • e-Democracy• IT Infra.       • Info Mgmt • ERP            • Business • CRM
                                                            • Knowledge                    Transform. • Trusted
                                                              Mgmt
                                                            • Business
                                                                                                        Identity
                                                                                                      • Delivery
                                                                                                                                                     Public
                                                              Intelligence                              Networks                                    Program
                                                                                                      • e-Business
                                                                                                                                                     Fields
                 Enablers
                                                                                                                                                                                                 17

20 Oct. 2004
                     BTEP Strategic Design & Planning
                     Methodology
               •   This is an iterative process, focusing on early high value results
               •   Initial priority at the strategic level (rows 1 & 2)
               •   Will cover all rows of the BTEP Framework
               •   Includes business design alignment & compliance tests throughout the
                   transformation life cycle

                   1 Define the
                     Problem
                     Domain
                                  2BuildInitial
                                   Business
                                    Models
                                                      3 Investigate
                                            refresh     Business
                                                        Problems
                                                                      4 Develop the
                                                                        Business
                                                  refresh
                                                                         Vision
                                                                                             5 Develop
                                                                                refresh
                                                                                          T ransformation
                                                                                             Strategies
                                                                                                               6 Design the
                                                                                                     refresh
                                                                                                                  T arget
                                                                                                                 Business
                                                                                                                                 7 Buildthe
                                                                                                                                  Business
                                                                                                                                  Case for
                                                                                                                              T ransformation
                                                                                                                                                 8 Develop the
                                                                                                                                                T ransformation
                                                                                                                                                   MasterPlan

                                                                                                                                                                  18

20 Oct. 2004
                           Moving Forward Iteratively
                                 Expand Scope (all business types; ongoing businesses; different cluster group),
                                         Participation (e.g., CRA, other provinces), Level of Definition

                                          Phases 
                                                      Vision          Strategy               Design        Business          Plan
                Primary Deliverables                 Phase            Phase                 Phase        Case Phase        Phase

               Business Problem Assessment


               Target Business Vision


               Transformation Strategy


               Target Business Design


               Transformation Business Case


                Transformation Master Plan


               Alignment Assessments


                       First                                    Alignment        Alignment
                  iteration
                                                                                                      Alignment        Alignment    Alignment
                                                                 Testing          Testing              Testing          Testing      Testing
                                        Existing projects
                 takes you
                    to here
                           Opportunities =                         New projects
                             early spin-off                 (e.g., Common Case Mgt,
                                                             Common Client Record,
                                  projects                      enhanced COBSC)                                                                 19

20 Oct. 2004
                    Three Dimensions of Governance
                                                   Planners Care About
                                                   Strategic Alignment
                                                                                                Program Office
                                                                Vision
                                                                             Values
                                                           Culture
                                               Opportunities                     Strategies
                                                                                                            Everyone
                                               Goals            Options          Priorities                Cares About
                                                                                Project
                                                                                                          Project Status
                                                   Enterprise                Justifications
                                                    Designs
                                     Current                                      Project      Readiness
                                     Designs                    Transformation    Goals
                                                                   Projects

                                      Target                                         Capabilities
                                                                                                      Risks
                                     Designs                      Project
                                                                  Designs
                                                                                              Resources
                                        Design
                                                                   Project
                                       Standards                                   Milestones                    Project Office
                                                                  Linkages
                                                Design
                                               Elements
                                                                                 Implementation
               Architecture Office                                                Dependencies


                       Architects’ Care About                                 Managers Care About Logistical
                         Design Alignment                                              Alignment
                                                                                                                                  20

20 Oct. 2004
                    BTEP in Context


               • The Toolkit can help :
                  – Promote consistency across government
                  – Identify transformation opportunities from client
                    perspective
                  – Identify opportunities for common services
                  – Identify and address service delivery challenges and
                    strategies for solutions.




                                                                           21

20 Oct. 2004
                     Moving Forward with BTEP

               •   Implement BTEP in 3 phases
                    – Establish Basics – March 2005
                    – Go Wide – March 2006
                    – Institutionalize – March 2007
               •   Declare an intent to make some elements mandatory (to be
                   phased in over the next 1-2 years)
               •   Establish BTEP Central and implement BTEP Offices for key
                   projects
               •   Implement a rationalized governance structure
               •   Establish 2 new disciplines in government (i.e., Enterprise
                   Architects, Business Transformation specialists)
               •   Establish public and private sector advisory forum
                                                                                 22

18 Nov. 2004
                      Endorsements…

               •   “The two BTEP compliant documents produced by CGI in this instance,
                   when combined, amount to the very best, most strategically oriented and
                   practical Service Delivery Model that I have come across in my 25 years
                   of public service.”
                                     - Russ Grabb, Superintendent, Canadian Police Information Centre, RCMP
               •   “I am very enthusiastic about BTEP because:
                     – it really helps us to understand the interactions between governments
                       from the customers/citizens point of view, and brings information and
                       process together is such a way that makes sense without losing sight
                       of program jurisdiction and accountabilities; and
                     – it is so systematic in the way it represents the business of
                       governments that it shows where the overlap and gaps in services are
                       so that we can transform the business, thereby gaining efficiencies
                       and increasing effectiveness.”
                                       - Mary Tate, ADM, Consumer And Business Services, Integrated Service
                   Delivery Division, Ontario




                                                                                                              23

20 Oct. 2004
For More Information…


    Neil M. Levette
    Senior Enterprise Architect
    Chief Information Officer Branch
    2745 Iris Street, 5th Floor
    Ottawa, Ontario
    Canada
    K1A 0R5

    Phone: (613) 946-6300
    E-mail: levette.neil@tbs-sct.gc.ca



                                         24
               Questions




                           25

20 Oct. 2004
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20 Oct. 2004

								
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