MESSAGEmanager Case Study - Credit Union Australia Integrates by lindahy


MESSAGEmanager Case Study - Credit Union Australia Integrates

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									                                MESSAGEmanager CASE STUDY >>>

Credit Union Australia Replaces
Multiple Fax Solutions with

Credit Union               CUA utilises an intranet based loan origination system to process loan applications.
                           The loan application process requires supporting documentation that has to be faxed
Australia (CUA) is
                           or scanned from CUA branches and mobile lenders around the country to allow for
Australia’s largest        further processing of the loan application.
credit union with over
                           According to Shaun Gamble, Network Infrastructure Manager, “CUA was using two
400,000 Members and        older fax solutions to support these requirements and was looking to provide
75 branches through-       a single solution that provided redundancy, was scalable, would integrate into
                           CUA’s loan processing solution, Lotus Notes and the IP network and VOIP
out Queensland,
New South Wales,
Australian Capital         MESSAGEmanager system architects designed a solution comprising two
                           MESSAGEmanager 10 port T.38 IP Fax software solutions integrated with the
Territory, Victoria and
                           CUA loan origination application, Lotus Notes and the IP network infrastructure.
Western Australia.
CUA has assets under       Loan applications are sent to fax numbers on the IP E1 routers in Brisbane, Sydney
                           and Melbourne and routed across the network to the fax servers located in CUA’s
management of over
                           Brisbane offices. The received facsimiles are identified by the application and
$5 billion and is the      placed in a folder for further processing by the business application, delivered to a
2007 winner of the         printer or an email account as required.
Money Magazine
                           MESSAGEmanager has “delivered a comprehensive solution that has enabled
Credit Union of the        staff to fax supporting loan documentation via a 1300 number, provided full
Year.                      redundancy, is scalable as required to meet future needs. It also provides for
                           our soft faxing capabilities in regional and branch offices with local number

More information           With CUA processing over 4,000 fax pages per day “MESSAGEmanager has
Ivor Livingston            satisfied CUA’s integrated fax requirements,” said Gamble “providing
MESSAGEmanager Solutions   redundancy, integration with our LOB applications and email systems, it also
61 2 8448 8800             provides cost savings across the board through ‘Bypass’ savings on STD   charges and reduced administration costs”.

                                                 Level 8, 9 Help Street, Chatswood, NSW 2067, Australia

                                                AUSTRALIA Tel: +61 2 8448 8800 Fax: +61 2 8448 8811
                                             UNITED KINGDOM Tel: +44 1727 730022 Fax: +44 1727 730023
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                                                         CANADA Toll Free: 1877 3701 261
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                                                           USA Toll Free: 1877 8841 664

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