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Human Resources Training Present


									Human Resources Training

   Appropriate Workplace
Training Objectives
 Why Appropriate Workplace Conduct is
 Overview of XYZ Policies on:
        Workplace Violence
        Sexual Harassment
        Other Harassment
        Employee Hotline
 Do‟s and Don‟ts in the Workplace
Why is appropriate workplace conduct

 Promotes:                 Decreases:
    Personal Success          Conflict

    Teamwork/ Morale          Disciplinary Actions

    Efficiency                Legal Liability

    Quality of Services       Turnover
A Safe and Enjoyable
    Workplace is



 Workplace Violence

 Sexual and Other Types of Harassment
Workplace Violence Policy
 You have the right to work in a safe

 Your actions can impact the level of safety in
  your work environment

 Threats to workplace safety should be taken
  very seriously
How serious is the problem?
 Over 2 million victims of workplace violence
  each year

 Homicide is second leading cause of
  job-related deaths

 Workplace violence includes acts by
  employees, supervisors, customers,
  strangers– anyone who enters a workplace.
Examples of Violent or
Threatening Behavior
  Verbal abuse
  Indirect threats
  Direct threats
  Nonverbal threats
  Extreme threats
  Violent actions
            Cycle of Workplace

        Neglect                  Neglect
        Provoke     Threat                 Violence
        Neglect                  Provoke

Warning Signs
 Fascination with weapons
 Alcohol or drug abuse
 Severe stress
 Anguish over employment decisions
 History of violent incidents
  Warning Signs (cont.)

 Psychological deterioration
 Decreased or inconsistent
  job functioning
 Social isolation
 Marked deterioration in
  personal hygiene
 Other major personality
Before Violence Erupts
  Report warning signs immediately
     Supervisors
     Human Resources
     Hotline

  Report anonymously if necessary
  Do not attempt to diffuse the situation alone
Face-to-Face with Violence
          Warn co-workers and
           clear the area
          Call for assistance
          Try to remain calm and polite
          Establish eye contact
          Even tone of voice
          Safe distance
          Escape route
Intervention: Face-to-Face with an
Armed Aggressor

  Don‟t try to disarm the aggressor
  Do what you are told
  Don‟t make any sudden moves
  Speak carefully and sparingly
  Go for cover or run only if safe to do so
Policy Against Sexual Harassment and
Other Workplace Harassment

 Describes Harassment
 All XYZ Employees are Protected
 All XYZ Employees Need to Comply
 Complaint Procedure
 Responsive Action
 Retaliation
            What Is Sexual Harassment?
   Title VII of Civil Rights Act

       Title VII prohibits
        discrimination in employment
        on race, color, religion, sex, or
        national origin

       The courts have
        interpreted discrimination
        based on sex to include
        sexual harassment
      What Is Sexual Harassment?

 Conduct of a sexual
  nature in the workplace
 Includes any unwelcome:
     Sexual advances
     Requests for sexual favors
     Verbal and physical conduct of
      a sexual nature
     Display of sexually explicit
      or suggestive materials
   Who Can Commit
   Sexual Harassment?

 Supervisors
 Subordinates
 Co-workers
 Clients/customers
 Same-sex
Who Can Experience
Sexual Harassment?
 Direct targets
  of harassment
 Bystanders/
  witnesses to
How Can Sexual
Harassment Occur?

               Tangible
                Action (Quid Pro
               Hostile Work
         Specific Forms of Harassment

 Tangible Employment Action
  (Quid Pro Quo)
     Employee suffers a loss
      (monetary, change in workload
      or assignment)
     Focus on harm to victim
     Occurs between a supervisor
      and employee
Specific Forms of Harassment
 Hostile Work Environment
     Most subtle, but most common
     Unreasonable interference with
       an individual‟s job performance
     Offensive, intimidating, hostile
      work environment
     Can be created by anyone in the workplace
Other Forms of Harassment
 Actions or words that insult, show hostility or
  hatred toward another individual or a
  protected class as outlined by law.
 Includes, but is not limited to conduct that is:
      Verbal
      Visual
      Physical
Protected Classes
   Gender
   Race
   Nationality
   Religion
   Age
   Disability
   Sexual Orientation
   Any other group protected by law
   Anyone can be a victim of harassment
Harassment Includes:
 Negative Stereotyping
 Threats or Intimidation
 Jokes
 Circulation or presentation of written or
  graphic material that insults or shows hostility
  or hatred toward an individual or a group.
Understanding cultural differences

 There are various differences that we can observe
  between cultures:

For example:
 Different people require different personal space
 Different groups have different values, morals, and
 Dress, appearance, food, relationships, learning
  styles, communication.

  TOLERANCE is necessary to be successful in the
Relating to Co-Workers
Why can‟t we all just get along?

 Formal Vs. Informal Relationships
 Slang Words/Language
 Formal Vs. Informal Language
 Salutations and Addressing Others
 Dealing with Friends at work
 Managing Conflict
  Workplace Scenarios
 Is this appropriate or inappropriate workplace

 Why?

 What, if anything, should be done?
Scenario 1
 Mary and Bob are coworkers and were having
 a discussion in the office before a meeting
 one day. Bob inquired as to Mary‟s plans for
 the weekend.

 Mary stated that she was having a Seder.
 Bob asked what a Seder was and Mary
 explained that it is a dinner that is held to
 celebrate Passover.
Scenario 2
 Bob and Mary were having a discussion about
 Passover. Bob said to Mary, “I didn‟t realize
 that you were Jewish, me too. You will
 appreciate this joke…
 Have you heard the one about the rabbi, the
Scenario 3
Bob and Rita work together. Bob really likes Rita and
would like to date her. He has asked her out on a date
and she has declined.

Bob decides that if he buys her nice things and is
persistent, she might change her mind. He sends her
poems that he‟s written, flowers, and a teddy bear. She
thanks him and asks him to please stop sending her

Bob figures that if she just gets to know him better, she
might change her mind. He starts sitting at her table at
lunch and showed up where she and her friends met for
a drink after work.
Scenario 4

Tim and Gwen work together. Tim really likes
Gwen and decides to ask her out on a date.

Gwen accepts. Tim and Gwen go out and have
a great time together. They begin to date
Scenario 5
Gwen and Tim are coworkers and have been
 dating for a while. Everyone is aware of the

 During lunch one day, Tim begins to tell his
 buddies of an intimate encounter between he
 and Gwen.
Scenario 6
Tom and Bill do not get along.

 One day in the office, Bill says, “If Tom
 doesn‟t knock it off soon, he is going to be
Scenario 7
John and Bill are managers in a manufacturing
 plant. They are reviewing applications for an
 open position.

 A well qualified and experienced woman has
 applied for a position as a machinist.

 Bill says, “I‟m not going to hire a woman. This
 is „man‟s work‟. One broken fingernail and
 she‟ll fall to pieces.”
Scenario 8
 During lunch, Fred and his coworkers were
 talking about a celebrity that recently
 revealed that he is a homosexual.

Fred says, “I don‟t get it. I don‟t see how
 anyone could be gay.”
Scenario 9

 Jill is Mary‟s administrative assistant. Mary
 had a big project to finish by noon. Jill had
 run out to get office supplies.

 When Jill returns, Mary goes to her desk and
 loudly says, “Where the hell were you? I
 need your help and I‟ve been looking
 everywhere for you.”
Scenario 10

 Joe and Ken are coworkers and are avid

 They have a discussion about their hobby,
 specifically talking about their gun collections.
Closing Exercise:

Do’s and Don’ts in the
In Summary
 An enjoyable and safe workplace is
  everyone‟s responsibilities.
 Today we reviewed some policies and
  information intended to promote a happy and
  safe workplace.
 As a group we‟ve generated a list of rules
  which we can all agree to follow that will help
  in promoting a safe and happy workplace.

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