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Human Resources Training Presentations Appropriate Workplace Conduct Training Objectives Why Appropriate Workplace Conduct is Important Overview of XYZ Policies on: Workplace Violence Sexual Harassment Other Harassment Employee Hotline Do‟s and Don‟ts in the Workplace Why is appropriate workplace conduct important? Promotes: Decreases: Personal Success Conflict Teamwork/ Morale Disciplinary Actions Efficiency Legal Liability Quality of Services Turnover A Safe and Enjoyable Workplace is Everyone’s Responsibility Policies Workplace Violence Sexual and Other Types of Harassment Policies Workplace Violence Policy You have the right to work in a safe environment Your actions can impact the level of safety in your work environment Threats to workplace safety should be taken very seriously How serious is the problem? Over 2 million victims of workplace violence each year Homicide is second leading cause of job-related deaths Workplace violence includes acts by employees, supervisors, customers, strangers– anyone who enters a workplace. Examples of Violent or Threatening Behavior Verbal abuse Indirect threats Direct threats Nonverbal threats Extreme threats Violent actions Cycle of Workplace Violence Troubled Employee Neglect Neglect Provoke Threat Violence Neglect Provoke Troubling Situation Warning Signs Fascination with weapons Alcohol or drug abuse Severe stress Anguish over employment decisions History of violent incidents Warning Signs (cont.) Psychological deterioration Decreased or inconsistent job functioning Social isolation Marked deterioration in personal hygiene Other major personality changes Intervention: Before Violence Erupts Report warning signs immediately Supervisors Human Resources Hotline Report anonymously if necessary Do not attempt to diffuse the situation alone Intervention: Face-to-Face with Violence Warn co-workers and clear the area Call for assistance Try to remain calm and polite Establish eye contact Even tone of voice Safe distance Escape route Intervention: Face-to-Face with an Armed Aggressor Don‟t try to disarm the aggressor Do what you are told Don‟t make any sudden moves Speak carefully and sparingly Go for cover or run only if safe to do so Policy Against Sexual Harassment and Other Workplace Harassment Describes Harassment All XYZ Employees are Protected All XYZ Employees Need to Comply Complaint Procedure Responsive Action Retaliation What Is Sexual Harassment? Title VII of Civil Rights Act Title VII prohibits discrimination in employment based on race, color, religion, sex, or national origin The courts have interpreted discrimination based on sex to include sexual harassment What Is Sexual Harassment? Conduct of a sexual nature in the workplace Includes any unwelcome: Sexual advances Requests for sexual favors Verbal and physical conduct of a sexual nature Display of sexually explicit or suggestive materials Who Can Commit Sexual Harassment? Supervisors Subordinates Co-workers Clients/customers Same-sex Who Can Experience Sexual Harassment? Direct targets of harassment Bystanders/ witnesses to harassment How Can Sexual Harassment Occur? Tangible Employment Action (Quid Pro Quo) Hostile Work Environment Specific Forms of Harassment Tangible Employment Action (Quid Pro Quo) Employee suffers a loss (monetary, change in workload or assignment) Focus on harm to victim Occurs between a supervisor and employee Specific Forms of Harassment Hostile Work Environment Most subtle, but most common Unreasonable interference with an individual‟s job performance Offensive, intimidating, hostile work environment Can be created by anyone in the workplace Other Forms of Harassment Actions or words that insult, show hostility or hatred toward another individual or a protected class as outlined by law. Includes, but is not limited to conduct that is: Verbal Visual Physical Protected Classes Gender Race Nationality Religion Age Disability Sexual Orientation Any other group protected by law Anyone can be a victim of harassment Harassment Includes: Negative Stereotyping Threats or Intimidation Jokes Circulation or presentation of written or graphic material that insults or shows hostility or hatred toward an individual or a group. Understanding cultural differences There are various differences that we can observe between cultures: For example: Different people require different personal space Different groups have different values, morals, and principles Dress, appearance, food, relationships, learning styles, communication. TOLERANCE is necessary to be successful in the workplace! Relating to Co-Workers Why can‟t we all just get along? Formal Vs. Informal Relationships Slang Words/Language Formal Vs. Informal Language Salutations and Addressing Others Dealing with Friends at work Managing Conflict Workplace Scenarios Is this appropriate or inappropriate workplace conduct? Why? What, if anything, should be done? Scenario 1 Mary and Bob are coworkers and were having a discussion in the office before a meeting one day. Bob inquired as to Mary‟s plans for the weekend. Mary stated that she was having a Seder. Bob asked what a Seder was and Mary explained that it is a dinner that is held to celebrate Passover. Scenario 2 Bob and Mary were having a discussion about Passover. Bob said to Mary, “I didn‟t realize that you were Jewish, me too. You will appreciate this joke… Have you heard the one about the rabbi, the priest?....” Scenario 3 Bob and Rita work together. Bob really likes Rita and would like to date her. He has asked her out on a date and she has declined. Bob decides that if he buys her nice things and is persistent, she might change her mind. He sends her poems that he‟s written, flowers, and a teddy bear. She thanks him and asks him to please stop sending her things. Bob figures that if she just gets to know him better, she might change her mind. He starts sitting at her table at lunch and showed up where she and her friends met for a drink after work. Scenario 4 Tim and Gwen work together. Tim really likes Gwen and decides to ask her out on a date. Gwen accepts. Tim and Gwen go out and have a great time together. They begin to date steadily. Scenario 5 Gwen and Tim are coworkers and have been dating for a while. Everyone is aware of the relationship. During lunch one day, Tim begins to tell his buddies of an intimate encounter between he and Gwen. Scenario 6 Tom and Bill do not get along. One day in the office, Bill says, “If Tom doesn‟t knock it off soon, he is going to be sorry.” Scenario 7 John and Bill are managers in a manufacturing plant. They are reviewing applications for an open position. A well qualified and experienced woman has applied for a position as a machinist. Bill says, “I‟m not going to hire a woman. This is „man‟s work‟. One broken fingernail and she‟ll fall to pieces.” Scenario 8 During lunch, Fred and his coworkers were talking about a celebrity that recently revealed that he is a homosexual. Fred says, “I don‟t get it. I don‟t see how anyone could be gay.” Scenario 9 Jill is Mary‟s administrative assistant. Mary had a big project to finish by noon. Jill had run out to get office supplies. When Jill returns, Mary goes to her desk and loudly says, “Where the hell were you? I need your help and I‟ve been looking everywhere for you.” Scenario 10 Joe and Ken are coworkers and are avid hunters. They have a discussion about their hobby, specifically talking about their gun collections. Closing Exercise: Do’s and Don’ts in the Workplace In Summary An enjoyable and safe workplace is everyone‟s responsibilities. Today we reviewed some policies and information intended to promote a happy and safe workplace. As a group we‟ve generated a list of rules which we can all agree to follow that will help in promoting a safe and happy workplace.
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