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					Be ready.
Western Australia is a vast state
that experiences many extremes in
weather – summer cyclones in the
north and winter storms in the south.
Horizon Power is committed to
providing reliable electricity all
year round and we work hard to
restore power safely when supply
is interrupted.
By following some simple steps,
you can help stay safe if a cyclone
or storm hits.
Keep this information on hand.
                                BE PREPARED

Trim your trees before they cause
any damage
Trees are a common cause of power failures as they can fall
across powerlines during high winds. As a general rule, trees
should be no closer than three metres from powerlines.

If you live in the Pilbara and Kimberley, make sure your trees
are trimmed before the November to April cyclone season.

If you live in the south of the State, trees need to be trimmed
before the winter storm season of May to August.

Guidelines about trimming vegetation can be found on our
website Property residents are
responsible for trimming trees. However, tree trimming can
be dangerous, so please do not carry out any work yourself.

   Horizon Power strongly recommends you hire a
   professional tree contractor, as they will have the
   correct insurance and processes in place.

Clean up any loose material
Ensure your yard is clear of loose items that could blow
around and cause damage during a storm, such as outside
furniture, gardening equipment, bikes etc. You can check
with your local council office to see when they run
community clean-ups in your area.

Also make sure gutters are clear.
Being ready in the home
Have an emergency kit ready - sometimes power failures are
unavoidable, so always have a kit of essential items available.
This needs to include:

    • a battery-operated radio • torch or candles
    • spare batteries • a first-aid kit • non-perishable food
    • bottled water that will last a few days
Have a telephone that works without power – cordless
telephones rely on power to operate.

Have a supply of water. Power failures can affect water
supplies, so it is a good idea to fill your laundry tub or bath
with water if a storm or cyclone is imminent. If you have
small children, only fill sinks and containers that are out
of their reach.

Keep freezers and refrigerators closed as food will stay fresh
for several hours without power if seals are in good order.

   Add Horizon Power’s emergency and fault number
   13 23 51 to your emergency phone numbers list and
   your contacts in your mobile phone.

Things to do if you are going on holidays
If you are going to be away during cyclone or storm season,
make sure you turn off all sensitive electrical appliances
before leaving. You may also want to consider emptying
and unplugging your refrigerator and freezer.

Consider asking a neighbour or friend to check your
house after a cyclone or storm to make sure the power is
reconnected. Power may be reconnected to your street,
but if no one is home, our crews will be unaware that there
may be a separate problem with your power supply.
                        WHAT TO DO
                 IF POWER GOES OUT

Keep informed
Tune in to the emergency radio coverage on your local radio
station for updates.

Report any power emergencies
To report a power failure call Horizon Power on 13 23 51.
It can help if you know your meter number or account
number from your latest bill.

If the situation is an emergency, such as a fallen powerline,
you can also call State Emergency Services on 132 500 or
WA Police on 000 and provide accurate location details.

   Do not at any stage go near a fallen powerline. They
   may look harmless, but they could be deadly. Always
   assume that a fallen powerline is live and stay clear.

Protect your electrical equipment
Most electrical appliances such as televisions, DVD players,
computers, stereos, air-conditioners, cooking ranges,
mircrowave ovens and reticulation systems feature sensitive
electronic components.

Before a storm or cyclone hits, unplug all electrical
equipment to protect against possible power surges
or spikes during the storm or cyclone or when power is
restored. Also unplug television or DVD aerials to
prevent damage from lightning strikes.
Should your power go out, turn off all lights except one so
that you will know when power has been restored.

Do not use any electrical appliances that have been
damaged or submerged in water (such as from flooding or
water leaking into your house). After the storm has passed,
have a licensed electrician inspect water-damaged
appliances to make sure they are safe.

Special needs customers
If you rely on electrical equipment to treat a health problem
make sure you have a contingency plan in place. This may
involve having access to a generator or arranging to go to a
hospital or health care centre that has back-up power.

How to safely use portable generators
Always run portable generators outside—never inside or
in the garage—as petrol and diesel-powered generators
produce deadly carbon monoxide fumes. Also keep
generators well away from open windows—including
your neighbours—to keep dangerous fumes away.

Plug appliances directly into the generator’s outlet using a
Residual Current Device (RCD) and a heavy-duty extension
cord rated for outdoor use. Follow the manufacturer’s
recommendations for earthing the generator.

   Do not plug generators directly into your premise’s
   wiring as this can ‘back feed’ into powerlines and can
   cause a dangerous situation for a neighbour or a repair
   crew working to restore power.
                                WHEN POWER
                                IS RESTORED

How Horizon Power restores power
We are committed to restoring power as quickly as possible,
so please be patient if your power is interrupted.

Our first priority is public safety and we will always attend
to dangerous hazards first. We then reconnect power to
hospitals and other essential services before attending to
faults impacting large numbers of customers.

   Do not go near fallen powerlines. Always assume they
   are energised and dangerous. It is advisable to stay at
   least eight metres away from fallen powerlines.

Once power is restored, make sure you wait a few minutes
before turning on all your appliances. This will help to avoid
overloading the electricity network, which may cause
damage to your appliances.

Use a licenced electrician to check any appliances that you
think might have been damaged by the power failure. Do not
use appliances that have been submerged or damaged by
water without getting them checked.

   Please do not leave your house after a cyclone until the
   all clear is given. This ensures that crews can focus on
   attending hazardous situations and restoring power
   without endangering themselves or the public.

Horizon Power
For information on power restoration call      13 23 51
To report a dangerous electrical situation,
such as fallen powerlines, call 13 23 51

For general queries call   1800 267 926
If you have hearing or speech difficulties,
please call 1800 461 499 (TTY)


Our Customer Service Centre prepares for events such as
cyclones and storms and utilises extra staff during times of
crisis. However, it is possible that you may still experience
delays due to the number of other callers. If you experience
difficulty in speaking with a Customer Service Representative,
please contact the State Emergency Service on 132 500

Other emergency services
State Emergency Service     132 500
Police Ambulance Fire      000
Water Corp   13 1375
Telstra (faults and service difficulties)   13 2203
Local St John Ambulance


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