PARC EXTENSION by fdjerue7eeu

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									Guide to Health and Social Services in your Neighbourhood
                                              2002/2003
PARC EXTENSION                                Edition
    Resources just
    around the corner
    The mission of the Régie régionale de la santé et des services
    sociaux is to manage all of the health and social services
    available to you in Montreal.
    For the fifth year in a row, the Régie régionale has published
    a reference guide called “Montreal Health Care” designed
    to facilitate your access to these services. This guide links you
    to the many resources in your neighbourhood: physical and
    mental health care, in-home support services, assistance for
    seniors… You’ll find it all and more in the 2002-2003 edition
    of the guide.
    Keep it close to the phone for easy access whenever
    you need it.

2
We’re only
a phone call away
Worried about your health or the well-being of a loved one?
The Info-Santé CLSC health hotline is available around the
clock! Qualified nurses are there to listen to your concerns,
answer your questions or refer you to the appropriate resources.




                    Info-Santé CLSC
                    Parc Extension
                               24     hours a   day

                 7    days a   week


                 >       273-9591
                         If you use a TTY teletype machine,
                         call 858-6213.



                                                                   3
                      CLSC Parc Extension:
                      always close
                      to you
    In your neighbourhood, CLSC Parc Extension is your
    best ally.
    Hours of operation:
    Monday to Friday from 8 a.m. to 8 p.m.
    Saturday from 8 a.m. to 4 p.m.
    Whether for medical consultations and out-patient
    nursing care with or without an appointment, psycho-
    social services, home support and home care nursing,
    services in elementary school, or support for community
    organizations, you can count on CLSC Parc Extension.




4
          In-home
          support services
Your local CLSC makes it a priority to provide in-home
support services to people with temporary or permanent
disabilities, more specifically the aged, the handicapped,
people who need palliative care, people with AIDS,
people requiring post-hospitalization care or suffering
from a chronic obstructive lung disease, etc.

These services include:
• Nursing and medical care
• Psycho-social counselling
• Rehabilitation
• Family support
• Personal assistance
• Domestic help
Contact your CLSC to find out
how you can benefit from
these services in your home.




                                                             5
              Blood tests
              without appointment
    Many tests, including blood tests, can be taken without
    an appointment. Just go to the appropriate facility as
    indicated by your doctor, and always make sure
    to confirm opening hours beforehand!
    Your results will be forwarded free of charge to your
    doctor’s office.




6
In case of emergency
               >        Call
                                 9-1-1

If you are able to, go to the nearest hospital
offering 24-hour emergency care.
To consult a physician without an appointment,
you can go to CLSC Parc Extension or go to
your local walk-in clinic, but call ahead to
check opening hours.




                                                 7
               Services for children,
               parents and the whole family
    Parents with newborns or young children can turn to their
    CLSC for information and advice about pregnancy, infant
    care, nutrition, dental hygiene, general health, vaccination,
    education, child behaviour and family life. Expecting parents
    can also benefit from pre-natal classes. In addition, health,
    social and family support services are offered after childbirth.
    Are you the parent of a child, teenager or young
    adult? The CLSC can help with information and
    advice on your role as a parent, and can refer you
    to additional resources when necessary.




8
    www.santemontreal.qc.ca
    To find out more about health and social services offered
    in Montreal, visit the Régie régionale’s Web site. Here’s a
    sampling of what you’ll find:
    • A search engine to quickly find medical clinics,
      hospitals, emergency services and other resources in
      your neighbourhood (The map on the opposite page
      offers a quick look at a few of your local resources.
      You can find more detailed information on the Web site.)
    • Documentation published by the Régie régionale
    • Answers to frequently asked questions
    • Job postings in the health and social services sector,
      with on-line application
    • Useful links to numerous health-related sites on
      “La Toile du Québec”




                               All this and more at
                               www.santemontreal.qc.ca

9
     Always
       phone
        ahead!




      SOURCE: Info-Santé CLSC, June 2002
      • Only group practice clinics offering walk-in service
        at least one day per week appear on this map.
      • Placement of pins on the map is approximate.


10
                    3



            1




2
    4
        5




                MUHC: McGill University Health Centre




                                                    11
Health care services
in Parc Extension


                                4   H
CLSC Parc Extension            Jewish General Hospital
469 Jean-Talon St. West        3755 Côte-Ste-Catherine Rd.
273-9591                       340-8222



 2                              5   H
Clinique médicale Santé Action St. Mary’s Hospital Center
5910 Côte-des-Neiges Rd.       3830 Lacombe Ave.
Suite 220                      345-3511
733-7381



 3   H
Hôpital Jean-Talon
1385 Jean-Talon St. East
495-6767
                 Useful numbers

                             Children’s hospitals
                             The Montreal Children’s
CLSC Parc Extension          Hospital of the MUHC
273-9591                     412-4400
Emergency                    Hôpital Sainte-Justine
9-1-1                        345-4931
Quebec Poison
Control Centre
1 800 463-5060               Psychiatric care
                             McGill University Health
                             Centre (MUHC)
                             934-1934




 Pharmacy open 24 hours/7 days
 Gilles Dubois Pharmacy, affiliated with Pharmaprix
 5122 Côte-des-Neiges Rd.
 737-4415
                Mental health
     If either you or a loved one is experiencing personal problems
     or feel the need for professional help, don’t hesitate to speak
     to your doctor about it or contact your CLSC, where someone
     will guide you to the appropriate resources.
     If you require psychiatric care, here is the designated
     facility in your area:
     • McGill University Health Centre (MUHC)
       (934-1934)
     You can, however, request the services of another hospital
     if you prefer. Again, your CLSC can help you or provide you
     with more information.




12
           We’re here for young people
Whether at the CLSC or in school, a team of professionals is
available to help young people deal with a range of issues,
including general health, sexuality (contraception, STDs, etc.),
pregnancy, substance abuse, personal or family problems,
and other concerns. In accordance with the rights granted
under the Civil Code of Quebec, anyone who is 14 or older
can obtain health services from a CLSC or a medical clinic
in the strictest of confidence.

All young people can receive free vaccinations
at their school or CLSC. These vaccines include:
• Hepatitis B – for people aged 10 to 18 (as well as all
  4th graders)
• Diphtheria/tetanus (booster) – for people aged 14 to 16
Certain other vaccines are also available free of charge
for young people at risk, such as street youth,
drug users, homosexual and bisexual
youth, and chronic hepatitis B and C
carriers. Contact your CLSC for
more information.




                                                                   13
             Special services for seniors
                           In addition to services
                           available to the general
                            population, seniors
                            who are no longer
                            fully self-sufficient
                            may also benefit from
                             a variety of services
                             tailored specifically
                             to their needs.
                              For example, your CLSC
                              can assign someone to
                           provide you with ongoing
     support and guide you through the health care
     system. This person will make sure you receive
     appropriate services in a safe environment,
     either in your own home, at the CLSC or with
     whichever resource is best suited to your needs.




14
Domestic help for seniors
Need a hand with your regular housekeeping
duties or even that big cleanup? Reduced-rate
housekeeping services are available to people
aged 65 or more, based on family income
and size, through the Government of
Quebec Financial Assistance Program.
People under 65 who require domestic help
after surgery or as a result of illness or other
incapacity need a referral from their CLSC
to qualify for the reduced rate.
This program offers an ideal community-
based solution: seniors have access to
affordable, quality domestic help while
supporting a local business.
Information :
Coopératout
278-6767



                                                   15
     Your satisfaction
     is our main concern
     The health and social services network is there to ensure
     that you receive the services you need.
     • If you’re dissatisfied with the quality of service in
       a health care institution, contact the Local Quality
       Commissioner. You can get the address and phone
       number from the institution in question or from our
       Web site.
     • If you’re dissatisfied with the quality of service offered by
       a community agency or the Régie régionale, contact the
       Regional Quality Commissioner at 286-5615.
     • If you are still not satisfied with the response from
       the Local or Regional Quality Commissioner, you
       can contact the Health and Social Services
       Ombudsman at 873-3205.
     The Régie régionale can also inform you about
     your rights with regard to health and social
     services, and about resources available
     in Montreal and how to access them.
     Régie régionale de la santé et
     des services sociaux de Montréal-Centre
     3725 Saint-Denis St., Montreal H2X 3L9
     286-5615
     www.santemontreal.qc.ca



16
                V a c c i n a t i o n                c a m p a i g n
                                              free



                                            shots
                for people 60 years of age or over and people at risk




 Who should get this free vaccine?
 People 60 years of age or over and people with health problems
 requiring regular medical follow-up.


Why should I be vaccinated?
Because the flu (or influenza) is a very contagious viral infection.
Because the flu can cause serious complications that can be fatal
for people who are more vulnerable.
Because the annual flu shot is the best way to protect yourself
against this infection.

When should I be vaccinated?
You can be vaccinated as of November 1. The flu is more frequent in
wintertime. To protect yourself effectively against the flu, make an
appointment with your family doctor or your CLSC to receive
your free shot as soon as possible.

The ministère de la Santé et des Services sociaux
considers that vaccination is the best means of
protection against the flu.
            7   days                      Ready to
                   a week
                                   help   24 hours
                                          a day




                             273-9591
                                                     021-A02




www.santemontreal.qc.ca
Pour un exemplaire en français,
composez le 286-5604.

								
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