Why the name change Ever since we were established in

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Why the name change? Ever since we were established in 1797 we have been working hard to give customers what they want. Our name change does not mean that Norwich Union has been taken over by any other company. Rest assured our name change is simply the latest example of how we’ve evolved. We believe that to stay competitive in the global marketplace, we need a consistent name, branding and vision – wherever we are in the world. Company name changes From 1st June 2009 you will see changes to our existing company names, which you may recognise. The table below shows these changes. This is for information only and there is nothing that you need to do. Existing company name Norwich Union Annuity Limited Norwich Union Equity Release Limited Norwich Union International Limited Norwich Union Life & Pensions Limited Norwich Union Personal Finance Limited Norwich Union Investment Funds Limited Norwich Union Insurance Limited Norwich Union Healthcare Limited New company name Aviva Annuity UK Limited Aviva Equity Release UK Limited Aviva Life International Limited Aviva Life & Pensions UK Limited Aviva Deposits UK Limited Aviva Investors UK Funds Limited Aviva Insurance UK Limited Aviva Health UK Limited When is the change of name happening? You may already know that the Norwich Union name will soon be changing to Aviva. If not, you’ll see more about it in the newspapers and on television over the coming months. The actual Norwich Union name is changing to Aviva from 1st June 2009. To find out more visit www.aviva.co.uk Why ‘Aviva’? Aviva was formed in 2000 by combining 3 great British companies – Norwich Union, Commercial Union and General Accident – to form the largest insurance provider in the UK. Although we have still been known as Norwich Union in the UK, we have been trading as Aviva globally. So now, in order to have a consistent name throughout the world, we are officially changing our name in the UK to Aviva. From 1st June 2009, our name is changing to Aviva How will this affect me? Our name change is just that, simply a change in our company name, it will make absolutely no difference to your relationship with us. In fact, as a global company we will be able to use our global experience and expertise to bring you even better products and services in the future. If you have any Direct Debits with Norwich Union, we’ll automatically change the payee details to Aviva. And if we make payments to you, from 1st June 2009 you’ll see the name Aviva on your bank statements or cheques instead of Norwich Union. You won’t need to do a thing. GN20356 12/2008 Over 200 years of evolving to meet your needs Insurance 1797 Norwich Union founded by Thomas Bignold Commercial Union founded 1861 1877 General Accident founded 1885 As the fifth largest insurer in the world, and the biggest in the UK, Aviva has the financial strength and security to help our customers protect what matters most and meet their financial goals for the future. n Norwich Cathedral first appeared as a company trade mark 45 million people around the world choose Aviva to look after their property and their loved ones. Last year we made over 650,000 payments to our annuity customers totalling more than £1.1 billion. We hold more than 2 million pension policies in the UK alone. We paid for 67,000 operations, 163,000 specialist appointments and 186,000 courses of treatment for our customers last year. n 19 97 n Norwich Union and CGU joined forces 00 20 998 1 n Norwich Union becomes a FTSE 100 company General Accident and Commercial Union merged to form CGU We will continue to provide investments, retirement plans, protection and healthcare products, developing new products and services to meet our customers’ needs as they evolve. As Aviva, we are well placed to continue to be a great British success story – here in the UK and across the world. Global brand of Aviva is announced 2005 Aviva brings together Norwich Union and RAC 2008 2009 and beyond Norwich Union changes name to Aviva on 1st June

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