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certifi cation of performance indicators

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					                                              • Employment, 3 pages

                                                                                                                                                             certification of performance indicators
                                              • Exporting: the Ten Commandments, 2 pages
                                              • Government assistance for small business, 2 pages
                                              • Importing: the 10 Basic Steps, 2 pages
                                              • Insurance for small business, 2 pages
                                              • Intellectual property, 2 pages
                                              • Leasing commercial property: a short practical guide, 2 pages
                                              • Market research, 2 pages
                                              • Partners in business, 2 pages
                                              • Personal security for retailers, 3 pages
                                              • Recovery of a debt, 2 pages
                                              • The name of the game, 2 pages

                                              Small Business Fact Sheets
                                              The Small business fact sheet is available in hard copy at no charge from the:
                                              Business Information and Licence Centre (BILC)
                                              553 Hay Street (Cnr Pier St)
                                              Perth 6000
                                              Western Australia
                                              Alternately, the public are able to obtain an electronic (PDF) copy from the SBDC website publications page.
                                              Issues available are:
                                              • October 2002, 4 pages
                                              • May 2001, 4 pages

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corporate governance

                       The Wise Moves kit was launched in June 2004.
                                                                                                                                                           performance indicators

                                                                                                                                                                                                                                                                                    performance indicators
                                                                            AUDITOR GENERAL
                                                                                                                                                           The Small Business Development Corporation (SBDC) operates under the broad high level government strategic
                                                                                                                                                           goal “to deliver a strong economy that delivers more jobs, more opportunities and greater wealth to Western
                                                                                                                                                           Australia by creating the conditions required for investment and growth”. To meet this goal, SBDC’s mission is “to
                                                                                                                                                           create opportunity and wealth for small to medium sized businesses in Western Australia”.
                                                                                                                                                           SBDC’s outcome and output that link with this government goal are shown in the table below.
                                         INDEPENDENT AUDIT OPINION
                                                                                                                                                            Government Strategic Goal                     Desired Outcome                           Output
                                         To the Parliament of Western Australia
                                                                                                                                                            To deliver a strong economy that              Development of new and existing Information, Guidance, Referral and
                                         SMALL BUSINESS DEVELOPMENT CORPORATION                                                                             delivers more jobs, more opportunities        Small Business in Western Australia. Business Development Services
                                         PERFORMANCE INDICATORS FOR THE YEAR ENDED JUNE 30, 2004                                                            and greater wealth to Western
                                                                                                                                                            Australia by creating the conditions
                                                                                                                                                            required for investment and growth.
                                         Audit Opinion
                                         In my opinion, the key effectiveness and efficiency performance indicators of the Small                           In 2003-2004, SBDC achieved this desired outcome and output by:
                                         Business Development Corporation are relevant and appropriate to help users assess the                            The provision of specialised information, referral and business facilitation services for the effective development of
                                         Corporation’s performance and fairly represent the indicated performance for the year                             enterprises in Western Australia.
                                         ended June 30, 2004.
                                                                                                                                                           The following outlines the key effectiveness and efficiency indicators that have been developed to measure SBDC’s
                                         The Corporation’s Role
                                                                                                                                                           Key Effectiveness Indicators
                                         The Corporation is responsible for developing and maintaining proper records and systems
                                         for preparing performance indicators.                                                                             The effectiveness of the SBDC in meeting its Outcome is measured by
                                                                                                                                                           • Client surveys with key stakeholder groups, namely:
                                         The performance indicators consist of key indicators of effectiveness and efficiency.
                                                                                                                                                              - Small business owners - those who are already operating their own business, and
                                                                                                                                                              - Small business starters - those planning to operate a business in the future.
                                         Summary of my Role
                                         As required by the Financial Administration and Audit Act 1985, I have independently                              • The impact of Business Migration on the State.
                                         audited the performance indicators to express an opinion on them. This was done by
                                         looking at a sample of the evidence.
                                                                                                                                                           Client opinion of the services provided by SBDC
                             50          An audit does not guarantee that every amount and disclosure in the performance indicators                        The SBDC provides a range of small business services to those in business as well as those planning on starting or               51
                                         is error free, nor does it examine all evidence and every transaction. However, my audit                          buying a business. (Refer Report on Operations for details of these services). In addition, SBDC provides funding
                                         procedures should identify errors or omissions significant enough to adversely affect the                         for core business facilitation services to a network of thirty five Business Enterprise Centres (BECs) located across
                                         decisions of users of the performance indicators.                                                                 the State. The effectiveness of the small business services provided is measured by client surveys of those who have
                                                                                                                                                           used SBDC and BEC services during 2003-2004.
certification of performance indicators

                                                                                                                                                           Key effectiveness indicators used to measure SBDC’s performance in achieving its Outcome, development of new
                                                                                                                                                           and existing Small Business in Western Australia, were reviewed prior to client surveys conducted in 2003-2004, with
                                                                                                                                                           indicators refined to reflect the services delivered to key client groups.
                                         D D R PEARSON
                                         AUDITOR GENERAL                                                                                                   Indicators used were:
                                         September 30, 2004                                                                                                • Usefulness of the information and guidance provided – asked of all client contacts surveyed.
                                                                                                                                                           • Contribution the service made to an informed decision to start or buy a business - asked of those who were
                                                                                                                                                             planning to start or buy a business only.
                                                                                                                                                           • The extent the information or guidance benefited the operations of the business - asked of all business clients
                                                                                                                                                             who had met with a BEC manager or with a SBDC adviser.
                                                                                                                                                           • The value of the guidance or information received – asked of all business clients who had met with a BEC
                                                                                                                                                             manager, had visited the Business Information and Licence Centre or met with a SBDC adviser.

                                           4th Floor Dumas House 2 Havelock Street West Perth 6005 Western Australia Tel: 08 9222 7500 Fax: 08 9322 5664

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