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Statutory Reporting Compliance Certification Customer Service ...
Appendix A Statutory Reporting Compliance Certification Customer Service Charter The Charter sets out the standard of services customers can expect from DOLA, including the time taken to respond to enquiries and process property transactions, titles search requests, aerial photography orders and Crown Grants. The Charter was revised during 1996/97 with input from the DOLA Customer Service Council. Disability Services Under the Disability Services Act 1993, Section 29, DOLA is required to report on the progress of the implementation of its Disability Services Plan. DOLA has complied with the requirement by submitting its report for the period 1 July 1995 to 30 June 1996 to the Disability Services Commission. Equal Employment Opportunity Under the Equal Opportunity Act 1984, Part IX, DOLA is required to submit a yearly report indicating an accurate and meaningful demographic profile. This report has been submitted. Freedom of Information Under the Freedom of Information Act 1992, Part 5, Section 94, DOLA is required to prepare a statement that contains: details of the structure and functions of the Department; a description of the ways in which the functions affect members of the public; details of public participation in policy formulation; details of documents held by the Department; and, arrangements for public access to documents. DOLA has available a Freedom of Information: Information Statement. A copy may be requested by calling the Publications and Promotions Section on telephone (08) 9273 7564. In addition, the following internal publications have been prepared with regard to Freedom of Information (FOI): FOI Guidelines - Quick Reference; FOI: A Guide for Dealing with Freedom of Information Applications; and, FOI: Policy & Procedures Manual. Official Corruption Commission Under the Anti-Corruption Commission Act 1988, Section 7F, DOLA is required to submit a yearly summary for the period up to 31 May, 1997. The required report has been submitted to the Commission. Public Sector Standards and Code of Ethics Under the Public Sector Management Act 1994, Section 31(1) and (2), DOLA is required to submit an annual report to the Public Sector Management Office. 1. The administration of DOLA has complied with Public Sector Standards in human resource management, the Code of Ethics and DOLA’s Code of Business Conduct. 2. Procedures designed to ensure compliance have been put in place and appropriate internal checks have been made that the statement made in 1 above is correct. 3. No applications for the review of alleged breaches of the standards were lodged during the reporting period of 1 July 1996 to 30 June 1997. Waste Paper Recycling As part of the Government’s initiative on waste paper recycling (Cabinet Decision, November 1991), DOLA colleted 20.05 tonnes of waste paper in the year 1996/97. 96 Appendix B Legislative responsibilities On 20 May, 1986, His Excellency, the Governor in Executive Council approved the establishment of the Department of Land Administration. The Public Service Board determined that the effective date of operation was to be 1 July, 1986. Legislation administered The Department is responsible for the administration of a number of State Acts of Parliament. Land Act 1933 - outlines the administration, development and disposal of the State’s Crown land. Transfer of Land Act 1893 - establishes the Torrens System of registering freehold tenure, transactions and interests over land. Registration of Deeds Act 1856 - outlines a system of registering conveyances, wills and other deeds affecting land for which no Certificate of Title has been issued. Strata Titles Act 1985 - facilitates the subdivision of land into spaces for home units, etc., and for the management of strata schemes. Regulations under the Licensed Surveyors Act 1909 - outlines the rules and guidelines for surveyors. Local Government (Miscellaneous Provisions) Act 1960 Part XII, Division I - provides for the creation and closure of public roads. Land Acquisition and Public Works Act 1902 - by delegation from the Minister for Works, for land related matters. Parks and Reserves Act 1895 - allows for the establishment of Boards of Management for reserves, and enables local government to licence the use of reserves. The Department also provides advice or resources wholly or in part to more than twenty other Acts. Legislation affecting departmental activities In the performance of its obligations, DOLA complies with relevant written laws, which include: Anti-Corruption Commission Act 1988-1994 Public and Bank Holidays Act 1972 Disability Services Act 1993 Public Sector Management Act 1994 Equal Opportunity Act 1984 Salaries and Allowances Act 1975 Government Employees Superannuation State Supply Commission Act 1991 Act 1987 Workers’ Compensation and Rehabilitation Act 1981 Financial Administration and Audit Act 1985 Freedom of Information Act 1992 Industrial Relations Act 1979 Native Title Act 1993 (Commonwealth) Occupational, Safety and Health Act 1984 97 Appendix C Representation on External Bodies Aboriginal Affairs Legislative Review Reference Group Aboriginal Cultural Materials Committee Advisory Committee to the Australia New Zealand Land Information Council Albany Foreshore Redevelopment Steering Committee Australia New Zealand Land Information Council Australian Liaison Committee on Remote Sensing Broome Airport Relocation Taskforce CAMS - Lead Team A Liaison Group CAMS - Facilities Management, Alliance Board Chief Executives Group on Native Title Chief Executive Officers' Consultative Group Committee for Strategic Management Conveyancing Industry Liaison Committee Curtin University School of Surveying and Land Information Advisory Committee Data Matching & Information Privacy Principles Focus Group Defence WA - Government Executive Working Group Dirk Hartog Tri-Centennial Sub-Committee East Perth Redevelopment Authority Government Property Management Committee Integrated Catchment Management Coordinating Group Interdepartmental Committee for Aquaculture Inter-governmental Committee on Aboriginal Land User Issues Inter-government Committee on Surveying and Mapping InterSector Editorial Policy Advisory Panel Land Surveyors’ Licensing Board of Western Australia Leeuwin Centre Management Committee Mainframe Rationalisation Consortium Mangles Bay Steering Committee Mandurah Ocean Marina Taskforce 98 Appendix C National Native Title Tribunal State Liaison Committee Nimalaica Wetlands Management Advisory Committee Northbridge Tunnel Project Ord Stage Two Development Steering and Policy Committees Port Kennedy Land Care District Committee Port Kennedy Management Board Public Sector Administration Industry Employment and Training Council - Interim Management Committee Public Sector Mapping Agencies (PSMA) Settlements Agents Supervisory Board Standards Australia IT4 State Communications Strategy Committee (WA) State Gravel Supply Strategy Group State Liaison Committee on Remote Sensing State Telecommunications Focus Group State Telecommunications Facilities Management - Tender Advisory Group State Working Group Defence Waterbank Station Coordinating Committee Waterways Managers Technical Advisory Group Western Australian Development Corporation Western Australian Information Policy Council Western Australian Land Authority (LandCorp) Western Australian Land Information System (WALIS) Council Western Australian Land Information System (WALIS) Executive Policy Committee Western Australian Law Society Western Australian Satellite Technology Applications Consortium Western Australian Survey and Mapping Advisory Council West Kimberley Land and Water Resources Development Policy Committee Working Party on Essential Services to Aboriginal Communities Year 2000 Focus Group 99 Appendix D Enlargement - see Appendix E 100 Appendix E 101 Appendix F Publications Issued During 1996/97 An Overview of the Land Administration Bill How to Register Exemptions from Certain Provisions from 1996 and Acts Amendment (Land Strata Plans Comprising Three to Five Lots Administration) Bill 1996 Land Lingo - A Glossary of Definitions and Terms Used in rd Business Activity Profile, 12 issues Land Administration, 3 Edition, June 1997 Conveyancing Support Service Land for Sale or Lease, 12 issues Crown Land Administration in Western Australia LandMarks, quarterly customer and staff information - November 1996 brochure, six issues Crown Lands - Creation of Roads PanAIRama CD-ROM: Crown Lands - Crown Land Sales • Aerial Scenes of WA • Avon two CD-ROM set Crown Lands - Crown Easements • Blackwood • Manjimup Crown Lands - Crown Leases • Moore Crown Lands - Land Operations at a Glance • Perth Metropolitan three CD-ROM set Crown Lands - Land Acquisitions Perth Metropolitan Map Sheets 4, 7, 8 and 10 Crown Lands - Management of State Land Information Capture Program 1996/97 the Crown Estate Strata Titles 1985-95, Answers to Most Commonly Asked Crown Lands - Reserves Questions Crown Lands - Road Closures and Disposals Strata Titles 1985-95, Building Alterations Customer Information Bulletin, issues 80-90 Strata Titles 1985-95, By-Law Resolutions Customer Service Charter (revised) Strata Titles 1985-95, How to Register an Exclusive Use of Common Property on Strata Plans Registered from 31 DOLA Annual Report 1995/96 October 1966 to 30 June 1985 DOLA Bulletin, fortnightly staff information Strata Titles 1985-95, How to Register an Exclusive Use bulletin, 26 issues on Common Property on Strata Plans Registered after 30 DOLA Bulletin Special, special staff information June 1985 bulletin, two issues Strata Titles 1985-95, How to Register Exemptions from DOLA’s Code of Business Conduct Certain Provisions from Strata Plans Comprising Three to Five Lots DOLA - Facts & Information Strata Titles 1985-95, Insurance Guide DOLA Looking After Your Interests in Land Strata Titles 1985-95, Management and Insurance Geographic Name Approvals in Changes Western Australia, four issues How to Register a Notification of Change of By- Laws on Strata Plans 102 Other Publications Available Strata Titles 1985-95, Referee’s Powers and Orders CAS (Customer Accounting System) - Conditions of Use, November, 1993 Strata Titles 1985-95, Types of Schemes and Small Exemptions Customer Remote Searching System - Conditions of Use, November, 1993 Strata Titles Explained : DOLA Products and Services Guide, Second • Ownership of Buildings (Conversion Option 1) Edition, 1995 • Ownership of Land (Conversion Option 2) • Ownership of Buildings and Land (Conversion Getting it Right - Document Preparation and Option 1 and 2) Settlement, December, 1993 (Revised) • Converting to Survey Strata (Conversion Option 3) Helpful Hints on Strata Development, August, StreetSmart 1997 1995, (Revised) StreetSmart Tourist Map: How to Prepare a Simple Transfer, May, 1997, • SW Corner (Revised Edition) (Revised) • Batavia Coast (Revised Edition) How to Complete an Historical Search, Transfer of Land Pursuant to Divorce Settlement, May, February, 1995 1997 (Revised) How to Prepare an Application by Personal Transfer of Marital Home from Sole Proprietor to Joint Representation on the death of a sole proprietor or Tenancy with Spouse (Married or Defacto) the death of a tenant in common, May, 1997 (Revised) WALIS Forum ’97 - Proceedings March 1997 How to Prepare an Application by Survivor on WALIS News, Volume 9 death of Joint Tenant, May, 1997 (Revised) WALIS Strategic Directions 1996/97 How to Prepare an Application for New Title to replace one lost or destroyed, May, 1997 Your Guide to Lodging a Caveat under Section 137, (Revised) May, 1997 (Revised) How to Prepare an Application to amend the Name and Address of Registered Proprietors of Land, May, 1997 (Revised) Land Development Process Subdivision of Land Land Development Process Using Early Issue Procedure Land Operations, Moving ahead in the 90s, September, 1994 Land Operations Regional Boundaries, September, 1994 Land Titles Registration Practice Manual 103 Customer Product Guides Land Titles Survey Registration Practice, Central Map Agency, Historical Plans, Exploration Plans, June, 1994 (Revised) Early Crown Survey Maps, French Exploration Charts - Catalogue Native Title in Western Australia, 1995 Central Map Agency, Catalogue of Products and Services Need Assistance? The Customer Service Centre Can Help, October, 1994 (Revised) Land Enquiry Centre, Materialise Hardcopy (Report/Plot) Products Principles, Policies and Procedures Geographic Names Committee, February, 1994 Land Enquiry Centre, Microfiche Products Proceedings of WALIS Forum 94 & 95 Remote Sensing Services, AGIMAGE On-farm use of satellite data Remote Searching - DOLA technology helping you, December, 1993 Remote Sensing Services, Monitoring and managing - the fight against fire using the NOAA-AVHRR satellite Survey Marks in Pastoral Areas Remote Sensing Services, Vegetation Watch Project - Strategic Technology Plan Questions and Answers Transverse Mercator Project Grids 1995 Remote Sensing Services, Brochure on services and WALIS News, Volumes 4 - 8 products from earth observation by satellite WASTAC Annual Report 1995 104
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