Managing Difficult Situations 2010

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					                           Managing Difficult
 This one-day workshop provides non-counsellors with basic skills to assist people
 dealing with problems or difficult situations. It introduces a variety of methods, from
 non-judgmental listening to referral to appropriate agencies. It also explores some
 of the personal issues participants may face when helping others.

What you will learn:

   •    How to identify a problem
   •    How to respond to difficult situations and/or strong emotions
   •    How to deal with particular personalities or scenarios
   •    When and how to refer
   •    How to maintain personal and professional boundaries
Who is this course for?
 This course is for people with no counselling experience, who find that, at times,
 they are required to deal with people in distress, or people with challenging

 The trainer: Denise Warner Bachelor of Counselling. Diploma Individual,
 Couple and Family Therapy, Cert Holistic Counselling
 Denise Warner is a Family Therapist with a Bachelors Degree in Counselling. She
 also holds a Diploma in Individual, Couple and Family Therapy and Certificates in
 Holistic Counselling. Denise also has completed a course in Clinical Supervision,
 the Certificate IV TAA and Working Therapeutically with Post-Separated Families
 and Working Therapeutically Children from Post-Separated Families. Denise has
 also run personal development courses with groups and individuals. Denise has
 been training with Unifam since 2006.

  CODE                DATES                                LOCATION

  ACC5        Thursday 15 April 2010              Level8,128 Marsden Street

                                                        Unifam Gosford
  ACC6         Monday 24 May 2010                      Level 2, 15 Watt St

  ACC9       Monday 23 August 2010                     7 Blackwood Place
                                                        North Parramatta

Time: 9:30am to 4:30pm
Cost: $198
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To Register:
Obtain an application form for this training, visit or email or call 02 8830 0755 ‘developing people to work with people’

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Description: Managing Difficult Situations 2010