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					University of Cumbria

Emergency Management Plan: Section 10

CONTENTS

1. EMERGENCY MANAGEMENT PLAN ............................................................................ 3

  1. Executive Summary...................................................................................................... 3

2. POLICY STATEMENT..................................................................................................... 4

  1. Purpose and Objectives ............................................................................................... 4
  2. Accountability ............................................................................................................... 5
  3. Responsibilities of the University of Cumbria and its Staff............................................ 5

3. CATEGORIES OF EMERGENCY ................................................................................... 5

  1. Types of Emergency ..................................................................................................... 5

4. EMERGENCY MANAGEMENT TEAM: RESPONSIBILITIES ........................................ 7

  1. Emergency Officer (Head of Campus Services or Deputy) .......................................... 7
  2. Communications Officer (Corporate Communications Manager or Deputy) ................. 9
  3. Plant, Staffing, Transport and Estates (Head of Estates or Deputy) ............................. 9
  4. Accommodation (Head of Campus Services or Deputy) .............................................. 9
  5. Catering (Head of Campus Services or Deputy) .......................................................... 9
  6. Finance (Director of Resource & Finance or Deputy) ................................................... 9
  7. Information Services (Information Systems Manager or Deputy) ................................. 9
  8. Individual Faculty/Service Plans ................................................................................. 10
  9. Records ...................................................................................................................... 10
  10. Counselling Service .................................................................................................. 10

5. OPERATION OF THE EMERGENCY MANAGEMENT PLAN ...................................... 11

  1. Call-out Arrangements ................................................................................................ 11


APPENDICES

APPENDIX 1 – UNIVERSITY STAFF EMERGENCY CONTACT DETAILS ..................... 13


APPENDIX 2 - EXTERNAL AGENCIES TELEPHONE NUMBERS ................................. 13


APPENDIX 3 - DEATH OF UNIVERSITY COMMUNITY MEMBER: PROTOCOL FOR
BOTH STAFF AND STUDENT BEREAVEMENT ............................................................. 25


APPENDIX 4 - PROCEDURES TO BE FOLLOWED WHEN A CASE OF MENINGITIS . 30

                                                                                                 Section 10, Page 1 of 51
University of Cumbria


APPENDIX 5 - FIRE PREVENTION AND PLANNING ..................................................... 32

APPENDIX 6 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF A BOMB
THREAT ............................................................................................................................ 34


APPENDIX 7 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF AN ARMED
HOLD-UP .......................................................................................................................... 38


APPENDIX 8 - ACTION INDIVIDUALS SHOULD TAKE IF CONFRONTED BY
AGGRESSION .................................................................................................................. 39


APPENDIX 9 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF GAS LEAKS
AND CHEMICAL SPILLAGE ............................................................................................ 40


APPENDIX 10 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF MINOR
EMERGENCIES ................................................................................................................ 41


APPENDIX 11 - GUIDELINES FOR STAFF MEMBERS AND OTHERS WITH
DISABILITIES ................................................................................................................... 42


APPENDIX 12 - AIDE MEMOIRE FOR INITIAL ACTIONS IN AN EMERGENCY ............ 43


APPENDIX 13 - LIST OF QUALIFIED FIRST AIDERS .................................................... 46


APPENDIX 14 - EMERGENCY RECOVERY EQUIPMENT (GREEN WHEELIE BINS) ... 48


APPENDIX 15 - BUSINESS RECOVERY PLANS ............................................................ 51




                                                                                                 Section 10, Page 2 of 51
University of Cumbria

1. EMERGENCY MANAGEMENT PLAN

1.1 Executive Summary

Effective risk management is an essential element of the management and governance of
the University of Cumbria. Whilst recognising that the University has a range of
preventative measures in place to reduce the likelihood/impact of any emergency, a critical
feature of any organisation is its ability to maintain business continuity in the event of a
breakdown or significant disruption.

The following document contains the policy statement and sets out the duties and
responsibilities of managers within the University

As part of the risk management process, the University needs to plan how it would
respond to any foreseeable emergency. This is the purpose of the Emergency
Management Plan. Intricately linked to the Emergency Management Plan is the process
of Business Recovery. The University Emergency Plan also contains information on when
Business Recovery processes need to be engaged and who is responsible for managing
the various Business Recovery Plans.

Business Recovery Plans are included in the appendices for:

   Hospitality and Campus Services (H&CS)
   Estates
   Faculties: Arts, Humanities and Social Sciences; Education; Health and Social Care
   Finance
   Human Resources
   Information, Communication and Technology Services (ICT)
   Learning and Information Services (LIS)
   Marketing, Recruitment and External Relations (MRER)
   Registry
   Strategic Planning and Policy Support Service (SPPS)
   Occupational Health and Safety

The main purpose of the Emergency Management Plan is:

   to attempt to reduce the likelihood of an emergency by the adoption of preventative
    measures;
   to identify risk areas;
   to establish emergency management procedures;
   to ensure staff are trained and equipped to meet an emergency.

In any emergency, speed and efficiency of response will be crucial to the success of the
recovery operation. This Plan and accompanying procedures are intended to support this
process.




                                                                   Section 10, Page 3 of 51
University of Cumbria

2. POLICY STATEMENT

2.1 Purpose and Objectives

This Emergency Management Plan is designed as a response package for incidents,
either accidental or natural, occurring with or without warning, causing or threatening
death or injury, damage to property, environmental problems or disruption to the
University, its business plans and the surrounding local communities.

The University‟s Senior Management, Police, Fire and Rescue Service and Ambulance
Service will deal with the majority of incidents. However incidents can take place where
resources beyond the call of the emergency services may be required in support of those
incidents.

The University in developing this Plan, has sought to identify those resources, human,
organisational and physical, for deploying at the request of the Police or other emergency
services in responding to the initial phases of an emergency and through into the Business
Recovery process.

2.1.1Purpose

   to provide a focused, co-ordinated response to incidents in proportion to the scale and
    complexity of the issues involved;
   to establish managerial responsibilities for dealing with emergencies;
   to provide guidelines to Services and Faculties by identifying those who are
    responsible for managing the emergency;
   to deploy resources under the control of the University and to manage those resources
    during the period of crisis;
   to co-ordinate the services of contractors, voluntary services and other agencies
    providing supplementary functions within the scope of the various elements of this plan;
   to co-ordinate requests for mutual aid or assistance;
   to enlist the support of external agencies appropriate to the nature of an emergency,
    and/or support and co-ordinate their actions.

2.1.2 Objectives

   to ensure the health, safety and well-being of the University, the local community and
    visitors to the University campuses;
   to optimise the use of resources at the disposal of the University in relation to
    emergency situations;
   to maintain, as far as possible, the functioning of the University during the time of the
    emergency;
   to plan and keep under review the needs of the University in relation to emergency
    planning;
   to develop an awareness amongst the university‟s management and staff of
    emergency planning procedures and methods of response;
   to incorporate emergency planning practices into the development of the Services and
    Faculties.




                                                                    Section 10, Page 4 of 51
University of Cumbria

2.2 Accountability

   The University of Cumbria will endeavour to provide useful and practical advice and
    information to the staff, students and members of the public in any emergency
    situation.

   The University will co-ordinate all post-incident issues in respect of staff and student
    safety information, advice and relief measures, in order to ensure, where practical, that
    no one encounters disadvantage arising from an emergency situation.

   The University will maintain a record of all incidents in order to evaluate its
    performance and, by awareness training and appraisal, institute changes in procedures
    and planning with the aim of improving service standards.

2.3 Responsibilities of the University of Cumbria and its Staff

   The main role of the university is to make available an Emergency Control Room on
    each of the three main campuses to direct University resources, assist the emergency
    services and co-ordinate relief efforts.

   One of the emergency services (normally the Police, but could be Fire Service, Public
    Health Service, etc.) will normally be in overall control of an emergency situation and
    the University will establish, if requested to do so by the relevant emergency service,
    an Incident Post within or close to the Emergency Control Room.

2.4 Accuracy of Information

This policy and supporting documentation will be subject to annual review and update. In
the case of the Emergency Plan this will be the responsibility of the University Secretary in
conjunction with the Head of Hospitality and Campus Services and the Health and Safety
Adviser.
In the case of Business Recovery Plans, updating these will be the responsibility of
individual Service Heads / Faculty Deans.

3. CATEGORIES OF EMERGENCY

Loss of life, pandemics, fire, flood, substantial loss of property, loss of electrical power
and/or loss of IT and major accidents are all serious risks to the University and are
included in the following four categories. However this document does not attempt to
establish an exhaustive list of the emergencies which would instigate a call-out situation.
Where a member of staff is in a situation where, in their own judgement, they feel an
emergency situation is developing, they should have no hesitation in contacting Reception
or the Head of Campus Services.

3.1 Types of Emergency

There are three broad categories of emergency which require different responses as
follows:

Category 1 - incidents on campus involving the emergency service that would take over
the management of the emergency until the immediate crisis is over. The role of

                                                                    Section 10, Page 5 of 51
University of Cumbria
University staff will be to assist the emergency services and undertake the recovery
phase. Examples may include:

      loss of life or threat to life;
      substantial loss of property;
      flood, fire, bomb, major accident or hostage crisis.

Category 2 – incidents off-campus involving students or staff, but where the emergency
services will not be involved on site, but the University may need to manage the
emergency alone. Examples may include:

      single or multiple injuries or deaths which could involve intense pressure from the
       news media and concerned relatives or friends.

Category 3 – serious internal problems attracting news media attention. These will
require concerted and urgent action to minimise damage to the University‟s reputation.
Examples may include:

      adverse publicity regarding the University‟s structures;
      adverse publicity about the university facilities;
      adverse publicity regarding the internal management systems.

In the event of any emergency in the categories 1, 2, or 3 it is essential that the Head of
Campus Services or representative is on the scene and provided with the information and
authority to give whatever instructions may be necessary. In a category 1 emergency (fire,
flood, etc.) the senior Fire or Police Officer on site will take charge, in which case the
Emergency Management Team (EMT) should offer all possible information and
assistance. The immediate requirements of Fire/Police Officers will be to know whether or
not anyone is in the building and what hazards (e.g. fire, noxious chemicals) might be
present in which rooms.

Emergencies will require the establishment of a core Emergency Management Team
(EMT), normally consisting of the Head of Campus Services or their representative and
the Communications Officer. Once the EMT is formed (by the Head of Campus Services
or their deputy) the role of this group will be to decide which other members of the
University‟s staff should join the team and provide strategic and operational support to the
emergency services. The EMT will also keep members of the Governing Body informed
in appropriate cases.




                                                                   Section 10, Page 6 of 51
University of Cumbria
4. EMERGENCY MANAGEMENT TEAM: RESPONSIBILITIES

4.1 Emergency Officer (Head of Campus Services or Deputy)

   lead the University‟s response in an emergency situation;
   convene the Emergency Planning Team (see following section);
   direct and co-ordinate the University‟s resources and offer strategic support and
    resources to outside agencies;
   establish and staff the Emergency Control Room, and Media Room if required;
   prepare post-incident reports.

Should the Police determine that a major incident is to be declared, the Emergency Plan
would operate. In these circumstances the Emergency Officer would be the first contact
for the Police. If contact could not be made with the Emergency Officer, the Police/staff
should contact one of the acting assistant officers.

The call out procedures, names and telephone numbers of all parties concerned are listed
in Section 5.

These arrangements do not affect the informal arrangements with the Police/Fire Service
for dealing with minor/other smaller emergency situations, i.e. practice evacuation drills,
bomb threats or false alarms.

4.1.1Emergency Officer

When the EO is informed of an emergency they will carry out the following duties:
   contact the Communications Officer;
   contact other members of the EMT who need to attend the emergency;
   contact any emergency services which may be required;
   establish Emergency Control Room;
   with help of Reception staff direct and co-ordinate any University resources
     required.

Other information which may be required to brief the Emergency Management Team

     Nature and location of emergency
     Probable assistance needed (e.g. feeding, homeless, estimate numbers
     involved)
     Equipment needed (now/future)
     Emergency service already on the scene
     Road access
     Casualty situation:
        injured (trapped/untrapped)
        dead (trapped/untrapped)
     Any disruption of public utilities (telephone, electricity, gas, water etc.)
     Any other information
     Name, designation and telephone number of caller

                                                                        Section 10, Page 7 of 51
University of Cumbria

This information should be detailed in the “Aide Memoire for Initial Actions” appearing in
the Section 8 of this plan.
The Emergency Officer will alert and brief the Communications Officer, such briefing to
include instructions as to the location of the Campus Emergency Control Room at which
the Emergency Management Team will assemble.

4.1.2 Suggested Emergency Control Room Locations

    Ambleside              Low Nook     or         Library Reception
    Carlisle               Bowscale CH9 or         Skiddaw FO2/3
    Lancaster              College Main or         Reception Area

The Emergency Officer will determine where an Emergency Control Room (ECR) will be
located. In the event that the above rooms are unsuitable or unusable due to the
emergency, the Emergency Officer will select other alternative arrangements.

4.1.3 Normal Service

Not all University staff will have a direct involvement in the Plan and it must be
remembered that as far as possible the work of the University must continue as normal,
regardless of the operation. The immediate need in an emergency is to deal with
problems on a priority basis and therefore any arrangements for absences of staff will be
dealt with on an ad hoc basis as the need arises, but priority will be decided by the
Emergency Officer and Emergency Management Team.

4.1.4 Stand Down

At the close of the incident the Emergency Office will issue a stand down message to all
the University‟s staff involved in the incident. Staff will remain on duty until that message
is issued.

4.1.5 Post Incident Activity

Once the stand down message has been received, in the case of an incident which has
involved many staff over a considerable period of time, it will be necessary to consider
staff relief and the allocation of cover for certain posts. It is essential that the stand down
leads to an orderly close-down of the incident. Some thought must be given to the
assembly of follow-up staffing and hand-over duties and responsibilities.

4.1.6 Post Incident Reporting

Arrangements must be put in hand for the assembly of all documentation relating to the
incident. It is important to ensure that all messages, notes, reports and logs are
preserved. In addition to collating this material, it may be useful for each member of the
Emergency Management Team to prepare a schedule of documents, both for submission
to the EO.

4.1.7 Debriefing

The EO will make suitable arrangements for a debriefing, to assess the standard of
response to the incident and to assess performance. This will facilitate improvements in

                                                                      Section 10, Page 8 of 51
University of Cumbria
the planning for emergencies and other contingency arrangements, which may have been
proven necessary either in the operational arrangements or in relation to an incident.

4.2 Communications Officer (Corporate Communications Manager or Deputy)

   provide operational information to the Emergency Officer and convey information and
    instructions from him/her to the other officers;
   organise media and public relations and liaise with external agencies;
   co-ordination with the emergencies services;
   prepare post-incident reports;
   keep the Emergency Plan available.

4.3 Plant, Staffing, Transport and Estates (Head of Estates or Deputy)

   provide technical advice and support to the Emergency Officer on all aspects of
    buildings, services and engineering matters;
   co-ordinate assessment of structures;
   provide the necessary manpower and other resources to deal with:
    - rescue operations to support the emergency services;
    - the temporary repair/or demolition of property;
    - the maintenance of vehicle access.
   muster and obtain transport for the use of Emergency Officer to:
    - transport personnel and plant to the site;
    - evacuate uninjured persons from the site.
   consider transport requirements for evacuation, contacting and making arrangements
    with outside agencies.

4.4 Accommodation (Head of Campus Services or Deputy)

   establish reception at temporary rest centres and short stay accommodation for those
    rendered homeless, with security for their moveable possessions;
   liaise with other universities, colleges and voluntary organisations for the provision of
    temporary accommodation, bedding, clothing etc. for displaced students/persons;
   provide welfare advice and assistance;
   co-ordinate necessary action for the prevention of nuisance and the maintenance of
    public health.

4.5 Catering (Head of Campus Services or Deputy)

   provide feeding arrangements, including storage and distribution at short-term rest
    centres;
   co-operate with other organisations to provide food and drink for displaced persons;
   make provision for food and drink to be available for operational personnel, at control
    and operational centres.

4.6 Finance (Director of Resources & Finance or Deputy)

   ensure the maintenance of an accurate record of all actions and expenditure and that
    financial resources are allocated where necessary;
   support the operation and provide seamless response to the EM Team.

4.7 Information Services (Information Systems Manager or Deputy)
                                                                     Section 10, Page 9 of 51
University of Cumbria

   provide a comprehensive separate Emergency Plan for the Information Systems
    Service, which will include the provision of a communications network for services
    other than the emergency services and the establishment of communications between
    the Emergency Control Centre and other internal/external services;
   maintain and review operational resources;
   ensure seamless response to Emergency Team.

4.8 Individual Faculty/Service Plans

It is the responsibility of each officer named in the Plan to make preparations for carrying
out the duties assigned to him or her within the Plan.

4.9 Records

All officers must ensure that records are kept of their actions. Officers should be aware of
the need to preserve all documents, paperwork and notes for the purpose of any injury,
litigation or funding claims, which may subsequently be initiated.

The Emergency Officer is responsible for the co-ordination of all records, documentation
and miscellaneous records generated during the emergency.

4.10 Counselling Service

The University will provide a full counselling service for staff and students who may require
help following any emergency situation.




                                                                   Section 10, Page 10 of 51
University of Cumbria
5. OPERATION OF THE UNIVERSITY EMERGENCY MANAGEMENT PLAN

5.1 Call-out Arrangements

The following schedule details the order in which a full call-out will be activated by the
Emergency Officer (EO) or their deputy upon being informed of a serious incident.

       FIRST CALL           EO (Heads of Campus Services)

                            Mobile                       Home

       Ambleside

       Carlisle

       Lancaster


       SECOND CALL          Hospitality Managers

       Ambleside

       Carlisle

       Lancaster


       THIRD CALL           Head of Hospitality and Campus Services

                            Mobile                       Home


       FOURTH CALL            EO Head of Campus Services other sites (see above)

       If you are unsure of the telephone numbers of the Emergency Officers, or they
       cannot be contacted, staff should contact the Campus Reception/Security in order
       to initiate a full call-out.

       Reception Telephone Numbers:

       Ambleside     015394 30300                 Internal extension 5300
       Carlisle      01228 616234                 Internal extension 6234
       Lancaster     01524 384384                 Internal extension 4290/4384

       In the event of a switchboard power failure, Reception can be contacted on the
       following BT lines:

       Ambleside     015394 31190
       Carlisle      01228 534398
       Lancaster     01524 842150

       Reception staff will then contact all appropriate members of staff detailed in
       Appendix 1 of this plan.
                                                                    Section 10, Page 11 of 51
University of Cumbria

      Unless informed to the contrary, Reception will treat all potential emergency
      situations as „live incidents‟ and preface all messages with the following:-

      “THIS IS THE UNIVERSITY OF CUMBRIA EMERGENCY CONTROL.

      THERE IS AN EMERGENCY.

      THIS IS NOT AN EXERCISE.

      PLEASE REPORT TO THE CAMPUS EMERGENCY CONTROL ROOM
      IMMEDIATELY.”




                                                                Section 10, Page 12 of 51
University of Cumbria


APPENDIX 1 – UNIVERSITY OF CUMBRIA STAFF EMERGENCY CONTACT DETAILS
Telephone Numbers of Key Staff for Use in an Emergency
In the course of work for the University you may acquire, receive and have access to
confidential information. You must at all times be careful and diligent so as not to cause
any unauthorised disclosure or use of this confidential information and whilst you work for
or after you leave the University you will not disclose any confidential information nor use
the information other than for the prescribed purposes agreed to by the member of staff or
student or as allowed under the Data Protection Act.

 Designation                  Name                        Home            Mobile
 Emergency Officer Ambleside
 Emergency Officer Carlisle
 Emergency Officer Lancaster
 Head of Hospitality &
 Campus Services
 Vice Chancellor
 University Secretary
 Pro Vice Chancellor
 Ambleside
 Pro Vice Chancellor Carlisle
 Pro Vice Chancellor
 Lancaster
 Head of Estates
 Estates Officer Ambleside
 Estates Officer Carlisle
 Estates Officer Lancaster
 Head of Human Resources
 Head of Student
 Development & Advisory
 Service
 Student Development &
 Advisory Service, Lancaster
 Student Development &
 Advisory Service, Ambleside
 Student Development &
 Advisory Service, Carlisle
 Corp Comms, MRER,
 Carlisle
 Head of ICTS
 Head of Learning &
 Information Services
 Learning & Information
 Services, Carlisle
 Learning & Information
 Services, Lancaster
 Health & Safety Adviser
 Dean of Faculty of Health
 Head of Faculty of Health
 Dean of Faculty of AHSS

                                                                  Section 10, Page 13 of 51
University of Cumbria
Head of Faculty of AHSS
Dean of Faculty of Education
Head of Faculty of Education
Registry
Accommodation Ambleside
Accommodation Carlisle




                               Section 10, Page 14 of 51
University of Cumbria

Designation                  Name   Home             Mobile
Accommodation Lancaster
Catering Ambleside
Catering Carlisle
Catering Lancaster
Catering Lancaster
Fleet Vehicles
Domestic Services Ambleside
Domestic Services Carlisle
Domestic Services Lancaster
Hospitality Manager
Ambleside
Hospitality Manager Carlisle
Hospitality Manager
Lancaster
Reception Ambleside                                  In the event of
                                    015394           power failure
                                    30300            dial 015394
                                                     31190
Reception Carlisle                                   In the event of
                                    01228            power failure
                                    616234           dial 01228
                                                     534398
Reception Lancaster                                  In the event of
                                    01524            power failure
                                    384384           dial 01524
                                                     842150




                                             Section 10, Page 15 of 51
University of Cumbria
APPENDIX 2 - EXTERNAL AGENCIES TELEPHONE NUMBERS

Emergency Planning - Contact Telephone Numbers
Cumbria
Name                Number        Out of Hours    Description
Cumbria Police
Communications      01768                         Emergency Communication
Team                891999        01768 891999    Management
Carlisle Police     01228
Station             528191        01228 528191    Local Police Station
                    01900
Fire Station        822503        01900 822503    Cumbria Fire Service HQ
Ambulance           01228
Station             596909        01228 596909    Cumbria Ambulance HQ
Health Protection   01228
Agency              538489        01228 596279    Communicable Diseases
North Cumbria
Primary Care        01228
Trust               603608        Not available   Director of Public Health
NHS Direct          0845 4647     0845 4647       Direct Healthcare Assistance
                    01228
JLT Plant Hire      560548        01228 670829    Plant and machinery hire
                                  0785 0012306    Plant and machinery hire
Alan Tuer Plant     01228
Hire Ltd            674717        01228 674717    Plant and machinery hire
Metcalfe Plant      01768
Hire                868686        01768 868686    Plant and machinery hire
                    01539
Ned Brooks          722855        07774 163874    Plant and machinery hire
                                  07782 64523     Plant and machinery hire
Cumbria
Emergency           01228
Planning Unit       815700        01228 815700    Emergency Assistance

Lancashire
Name                Number        Out of Hours    Description
Lancashire Police
Communications      01772                         Emergency Communication
Team                614444        01772 614444    Management
Lancaster Police
Station             01524 63333   01524 63333     Local Police Station
                    01772
Fire Station        862545        01772 862545    Lancashire Fire Service HQ
Ambulance           01772
Station             865965        01772 865965    Lancashire Ambulance HQ
Health Protection   01772                         Communicable Diseases (via
Agency              865965        01772 865965    Ambulance Service)
Morecambe Bay
Primary Care        01539                         Director of Public Health (via
Trust               797800        01229 870870    Furness General)
NHS Direct          0845 4647     0845 4647       Direct Healthcare Assistance
                                                             Section 10, Page 16 of 51
University of Cumbria
Lancashire
Emergency           01772
Planning Unit       325900   01772 325900   Emergency Assistance




                                                     Section 10, Page 17 of 51
University of Cumbria
Lancaster Campus Estates Department Emergency Contact List

 Type of                                                               Other
 Emergency              Contractor     Tel. No.        Fax No.         Information
 Electricity (Loss Of   United
 Supply)                Utilities      0800 195 4141
 Emergency
 Generators                            01914 167 476
                                       01613 663 800

 Gas Leaks              Transco        0800 111 999
                        Onsite use
                        SMC call out
                        list
                        Offsite use
                        United
 Water Leaks            Utilties       0800 330 033
                        Onsite use
                        Dyno-rod
                        Offsite use    01772 200999
 Water - Sewerage       United
 Discharge              Utilties       0845 746 2200
 Hire Of Equipment                                                     Lancaster
                        Hartley Hire   01524 67766                     Branch
                        SMC Call
 Intruder & Fire        out list or
 Alarms                 Protec         01282 717171
                                                                       Password
                                                                       'SMARTY' quote
 Fire Alarm             Custodian or   0870 609 1061                   chip no of
 Monitoring Centre      ADT            0870 600 6005                   alarm(s)
                                                                       See attached list
                                                                       Account No
 Lifts                  Otis Lifts     0800 181 363                    L6372X
                        SMC Call
 Plumbing/Heating       out list or                    01772
 Problems               Jolly's        01772 252565    204194
                        O‟Connell &                    01539
                        Bean           01539 724602    731587
                        SMC Call
                        out list or                    01524
 Electrical Repairs     Bowkers        01524 36353     841683
                        SMC Call
                        out list or
                        M&K
 Joinery Repairs        Gibson         01524 420166
                        SMC Call
                        out list or
                        M&K
 Building/Roofing       Gibson         01539 420166

 Glass Supplies         Forton Glass   01524 751600    01524

                                                                Section 10, Page 18 of 51
University of Cumbria
                                                   752288
 SMC Insurance
 Company                AON Ltd    0113 283 0251
                                                   01772
 Pest Control           Rentokil   01772 705704    705645          D82/03256585




                                                            Section 10, Page 19 of 51
University of Cumbria
Ambleside Campus Estates Department Emergency Contact List (August 2005)

 Type of                                                                 Other
 Emergency               Contractor     Tel. No.        Fax No.          Information
 Electricity             United
 (loss of supply)        Utilities      0800 195 4141
 Emergency                                                               Washington, Co.
 Generators                             01914 167 476                    Durham
                                        01613 663 800                    Manchester
                                                                         Quote Account
                                                                         No. STM 9905
 Gas Leaks               Transco        0800 111 999
                         United
 Water Leaks             Utilities      0800 330 033
 Water - Sewerage        United
 Discharge               Utilities      0845 746 2200
                                                                         Windermere
 Hire of Equipment       Hartley Hire   015394 45406                     Branch
 Intruder and Fire       Swift                          0161 877
 Alarms                  Security       0870 603 9100   2424
                                                                         Password
 Intruder & Fire                                                         'SMARTY' quote
 Alarm Monitoring                                                        chip no of
 Centre                  Custodian      0870 609 1061                    alarm(s)
                                                                         See attached list
 Lifts (Lrc, Hill Top,
 Kelsick)                Otis Lifts     0800 181 363
 Plumbing/Heating
 Problems                Jolly's        01772 252565    01772 204194
                         O‟Connell &
                         Bean           01539 724602    01539 731587
 Electrical Repairs      Roy Dixon      015394 35571    As telephone
                         Bowkers        01524 36353     01524 841683
                         Fraser                                          Mobile: 0788
 Joinery Repairs         Davidson       015394 32331                     968 2236
 Building/Roofing        Cox & Allen    01539 733533    01539 740262
                         Les Lakin      015394 33209    015394 32390
                         Westmorlan                                  Account No.
 Glass Supplies          d Glass        01539 730000    01539 740076 46914
 SMC Insurance
 Company                 AON Ltd        0113 283 0251




                                                                  Section 10, Page 20 of 51
University of Cumbria
Ambleside Campus Location of Fire & Security Alarms

PASSWORD FOR CUSTODIAN - SMARTY
  LOCATION EXT. No        BUILDING                    ADDRESS
  NO./Chip
  No.
  LN 5001   5610(F)       HELVELLYN HOSTEL            RYDAL ROAD
  CN 1017   (Shared line)
  8774
  LN 5002   5607(F)       FAIRFIELD HALL              RYDAL ROAD
  CN 1017   (Shared line)
  8770
  LN 5003   5612(F)       WANSFELL HOSTEL             RYDAL ROAD
  CN 1017   (Shared line)
  8785
  LN 5004   5613          BEECHFIELD                  NOOK LANE
  CN 1017   (Shared line)
  8764
  LN 5005   5611(F)       SPRINGFIELD                 RYDAL ROAD
  CN 1017   (Shared line)
  8784
  LN 5006   5401(F)       SCALE HOW                   RYDAL ROAD
  CN 1017
  8782
  LN 5007   5603(F)       GREGORY                     GREENBANK ROAD
  CN 1017   (Shared line)
  8772
  LN 5008   5604(F)       HEATHFIELD                  NOOK LANE
  CN 1017   (Shared line)
  8773
  LN 5009   BT (F&S)      HILLTOP                     KIRKSTONE ROAD
  CN 1017   33014
  8775
  LN 5010   5605(F)       THE HOWES                   LOWER GALE, OLD LAKE
  CN 1017   (Shared line)                             RD
  8776
  LN 5011   5606(F)       THE CRESCENT                LOWER GALE, OLD LAKE
  CN 1017   (Shared line)                             RD
  8768
  LN 5012   5306(F&S)     KELSICK SCHOOL              STOCK GHYLL LANE
  CN 1017
  8778
  LN 5013   5475(F&S)     LOW NOOK                    RYDAL ROAD
  CN 1017
  8779
  LN 5014   5403(F)       MILLET                      SCALE HOW, NOOK
  CN 1017                                             LANE
  8780
  5015
  LN 5016   5601(F)       ASHFIELD                    SCALE HOW, NOOK
  CN 1017   (Shared line)                             LANE
  8765
                                                      Section 10, Page 21 of 51
University of Cumbria
   LN 5017       5405(F&S)       DRAMA STUDIO                SCALE HOW
   CN 1017
   8769
   LN 5018       Security        LIBRARY (Charlotte          NOOK LANE
   CN 4110       34107           Mason)
   10132         Fire 34778

   LN 5019       5602(F)         GREENBANK COTTAGE           NOOK LANE
   CN 1017       (Shared line)
   8771
   LN 5020       5404(F)         SPORTS HALL                 SCALE HOW, NOOK
   CN 1017                                                   LANE
   8783
   LN 5021       5459 (F)        BEEHIVE                     SCALE HOW
   CN 1017       (Shared line)
   8767
   LN 5022       5627(F&S)       THE BARN                    SCALE HOW, NOOK
   CN 1017       (Shared line)                               LANE
   8766
   LN 5023       5321 (S)        KELSICK HOUSE               STOCKGHYLL LANE
   CN 1017
   8777

SYSTEMS TEL NOS: 0906 4700828 & 0870 2412656 (for digital communicators) VRT:
0870 240 2152. To take alarm off-line please ring Custodian tel: 0870 609 1061 or 0870
240 2152.




                                                              Section 10, Page 22 of 51
University of Cumbria
Carlisle Campus Estates Department Emergency Contact List (December 2005)

 Type of
 Emergency              Contractor   Tel. No.        Fax No.      Other Information
 Electricity (Loss of   Norweb       0800 195 4141
 Supply)
 Emergency
 Generators
 Gas Leaks              Transco      0800 111 999
                        United       08457462200
 Water Leaks            Utilities
 Water - Sewerage       United       08457462200
 Discharge              Utilities
 Hire Of Equipment
 Fire Alarms            Protec       01282 717171                 Ref No. 012503
                                     Ext. 270                     Daytime

                                     01282 611080                 Nightime
                        ADT          01228 819909                 Contract No.
 Intruder Alarms                                                  81020347
                                     07703340210                  Ron Sewell, Local
                                                                  Rep.
 Cameras/Monitors       FTS          015397 26733
                                     07971911278                  Phil Sandcoat
 Plumbing/Heating
 Problems
 Electrical Repairs     ME Taylor    01228 527584                 Daytime
                                     07968424012                  Dougie Lennon
                                     079684 24019                 Other out of hours
                                     079684 24013                 Other out of hours
 Joinery Repairs
 Building/Roofing
                        Pilkington   01228524488                  John Short
 Glass Supplies         Glazing
 SMC Insurance
 Company
                        Rentokil     01772 705704                 No. 82003990
 Pest Control                                                     Premises No. 0002
                                     07870 256471                 Chris MacManus,
                                                                  Area Operative




                                                           Section 10, Page 23 of 51
University of Cumbria
Media Contacts List

                                  Coverag
Media/Organisation       Category e          Telephone        e-mail
BBC North East           TV       Regional   01228 640045
BBC North West
Tonight                  TV       Local      0161 2443126     nwt@bbc.co.uk
BBC Radio Cumbria        Radio    Local      01228 592444     radio.cumbria@bbc.co.uk
BBC Radio Lancashire     Radio    Local      01524 262411     lancashire@bbc.co.uk
Border TV                TV       Local      01228 525101     btvnews@itv.com
                                             01228
Business Gazette         Press    Local      6612600          hscott@cngroup.co.uk
CFM Radio                Radio    Local      01228 810444     news@cfmradio.com
                                                              news@cumbrian-
Cumberland News          Press    Local      01228 612600     newspapers.co.uk
CW Herald                Press    Local      01768 862313     mail@cwherald.com
                                                              lancaster.newsroom@grana
Granada TV News          TV       Local      01524 60688      damedia.com
Independent Nurse                            020 8267
Magazine                 Press    National   4573
                                                              lakeland.echo@lmnews.co.u
Lakeland Echo            Press    Local      01524 833111     k
Lakeland Radio           Radio    Local      01539 737380     news@lakelandradio.co.uk
Lancashire Evening                           01772 880
Post                     Press    Local      173              lep.newsdesk@lep.co.uk
                                             01524 843        phil.fleming@lancaster.news
Lancaster Citizen        Press    Local      929              quest.co.uk
Lancaster Guardian       Press    Local      01524 32525      guardian@lmnews.co.uk
Morecambe Visitor        Press    Local      01524 833111     visitor@lmnews.co.uk
News and Star Carlisle   Press    Local      01228 612665     news@news-and-star-co.uk
News and Star
Workington               Press    Local      01900 607712     news@news-and-star-co.uk
North West Evening
Mail                     Press    Local      01229 840150     news@nwemail.co.uk
The Bay Radio            Radio    Local      01524 848747     peter.storry@cnradio.co.uk
The Westmorland                                               gazette@kendal.newsquest.
Gazette                  Press    Local      01539 720555     co.uk
Times Higher                                 020 7782
Education Supplement     Press    National   3300             l.elliotmajor@thes.co.uk
West Cumberland                                               newsdesk@times-and-
News and Star            Press    Local      01900 607600     star.co.uk
West Cumbria Times
and Star                 Press    Local                       news@times-and-star.co.uk
                                                              news@whitehaven-
Whitehaven News          Press    Local      01946 595100     news.co.uk




                                                            Section 10, Page 24 of 51
University of Cumbria
APPENDIX 3 - DEATH OF A UNIVERSITY COMMUNITY MEMBER: PROTOCOL FOR
BOTH STAFF AND STUDENT BEREAVEMENT

TIER I RESPONSIBILITIES

The following post-holders should form the nucleus of a small team, the role of which
is to ensure:

   That appropriate people in the University and external parties are informed of the
    event.
   That the legalities surrounding the event are being conformed to.
   That appropriate people are consulted and involved with any further inputs that
    the University may wish or need to make.

The Vice Chancellor                In consultation with those with first-tier
Pro Vice                            responsibilities, to write a letter of condolence to
Chancellor(s)/Head of               the family/partner at the appropriate time.
Campus Services                    To write to member(s) of University staff who had
                                    direct involvement with the death/nature of the
                                    death if appropriate.
                                   To arrange an appropriate action to mark the
                                    event (taking advice from those in contact with
                                    the family and/or chaplain, and with particular
                                    attention to cultural sensitivities).
                                   To liaise with relevant Diocese where appropriate.

Chaplain(s)                        To consult with the family and Service/Faculty on
                                    University inputs to a funeral service.
                                   To consult with the family and Service/Faculty on
                                    the appropriate tribute.
                                   To arrange follow-up contact and support with the
                                    family.
                                   In liaison with counselling, to provide pastoral
                                    support to the University community.
                                   To ensure completion and retention of
                                    bereavement notification form.

Communications Officer             To handle, or delegate the handling of, all media
                                    enquiries and communication to the wider
                                    community.
                                   Where practicable, to assist with shielding the
                                    relatives from the excesses of the media.
                                   To arrange, where appropriate and in consultation
                                    with the first-tier group, dissemination of
                                    information to the Dean and Line Manager in the
                                    event of a staff death.




                                                                  Section 10, Page 25 of 51
University of Cumbria

TIER II RESPONSIBILITIES

The following post-holders may have responsibilities stemming from the death of a
student. The aim in all cases is:

   To create the time and space for those affected to adjust to and recover from the
    news of the tragedy.
   To ensure that all concerned have confidence that the University is acting in a
    responsible, compassionate and sensitive manner.
   To ensure that no routine administrative procedure is continued which may cause
    embarrassment to the University and additional distress to relatives and friends of
    the deceased.
   To ensure that follow-up enquiries, internal or external, are channelled to
    someone with first-tier responsibility or someone delegated by that group.

Head of Student                    Inform Counselling Service, Student Development
Development & Advisory              & Advisory Service (if applicable), Sports Centre,
Service                             Careers Service, Residential Services, Dean of
                                    Faculty / Head of School or Division (if applicable
                                    Library, IT, Money Advice and the Finance
                                    Office).
                                   Inform the President of the Students‟ Union and
                                    the Vice-President of the relevant campus.
                                   Co-ordinate offers of support to affected students
                                    / staff notification form.
Head of Human Resources            To ensure personnel files are updated and that all
                                    internal administrative enquiries are referred.
                                   To ensure no University communications are
                                    unwittingly sent out.
                                   Complete and co-ordinate the bereavement
                                    notification form.
                                   Inform Payroll, Library, Sports and Health
                                    Centres, Reception to ensure the deceased‟s
                                    respective registrations are cancelled.
                                   Outstanding matters are dealt with sensitively.
                                   To obtain (if appropriate) information from
                                    relevant pensions agency and work closely with
                                    the next of kin in making pensions information
                                    available and providing assistance if required.
                                   Complete and co-ordinate the bereavement
                                    notification form.

Reception                          To ensure that all external enquiries are
                                    channelled to a member of the Bereavement
                                    Campus Team.

Registry, Library and              To ensure that the student‟s record is updated but
Finance Offices                     allowing people to gain pertinent information
                                    before completely removing and that all internal
                                    administrative enquiries are referred.

                                                                  Section 10, Page 26 of 51
University of Cumbria
                           To ensure that no University communications,
                            including invoices, are sent to the deceased‟s
                            address without just cause or the appropriate
                            letter.
                           Resolve outstanding loans, fines and charges.




                                                         Section 10, Page 27 of 51
University of Cumbria

Dean of Faculty or Head of   To collaborate in the following areas: -
Service                       To assist with informing staff and students
                                connected with the deceased and appropriate
                                agencies.
                              To confirm the availability of follow-up support for
                                staff and students.
                              To prepare an obituary in consultation with
                                Marketing and Communication.
                              To arrange and assist appropriate representation
                                by staff and students at a funeral and / or
                                memorial service.
                              To ensure that appropriate arrangements have
                                been made for staff and students to seek help or
                                support, following a traumatic event.
                              To ensure that staff and students involved in a
                                traumatic event are thanked and / or praised for
                                their involvement.

The Course Tutor or             To collaborate with the Course Team or relevant
Line Manager                     staff group.
                                To ensure that students on a course or staff
                                 within a department are informed in a timely and
                                 sensitive manner, and that questions are
                                 answered openly.
                                To ensure availability (if appropriate) of the
                                 Course Team to any student who wishes to talk
                                 or, in the case of staff, colleagues and/or line
                                 manager.
                                To inform students and staff of arrangements/
                                 availability for confidential talks with Counselling
                                 and other professional staff.
                                In the case of a student bereavement, to ensure
                                 the continuation of the course without delay, but
                                 being sensitive to possible distress of some
                                 students.

Head of Student                 To liaise with the consulate/embassy.
Development & Advisory          To arrange, where appropriate, the involvement
Service                          of University representatives in the home country.
                                To make appropriate arrangements for the arrival
                                 of relatives.
                                To ensure that cultural requirements relating to
                                 burial and funeral arrangements are taken into
                                 account.




                                                                 Section 10, Page 28 of 51
University of Cumbria

TIER III RESPONSIBILITIES

The following may have particular responsibilities arising from the death of a student.
This will be determined by the nature and location of the death:

Health and Safety Adviser          To assess health and safety implications of any
                                    incident.
                                   To follow the reporting procedures within the
                                    Emergency Plan.
                                   In consultation with the Police or other statutory
                                    authority, to implement immediate closures or
                                    changes in practice where necessary.

Health Centre and               In consultation with the Health and Safety Adviser: -
Occupational Health              To take any action required by law as a result of a
                                    possible death by reason of infectious disease.
                                 To collaborate, if appropriate, with the local health
                                    authority.
                                 To ensure that appropriate information is
                                    disseminated to affected staff and students.

Head of Campus Services         In consultation with the Health and Safety Adviser: -
                                 To implement, as appropriate, immediate
                                    closures or modifications to premises.
                                 If non-Lancaster site, to carry out, in collaboration
                                    with the relevant site staff, First Tier
                                    responsibilities.

Student Development &           In consultation with the Faculty / Service and others:-
Advisory Service                 To arrange and disseminate the availability of
Counselling Service                 counselling or “debriefing” professionals for
                                    distressed students and staff.

Accommodation Officer              To offer support for residence staff and students if
                                    the deceased was a hall resident.
                                   If the student lived in private or shared
                                    accommodation, to liaise with the Landlord on
                                    rental, deposit, unpaid bills and with students
                                    sharing the property.




                                                                   Section 10, Page 29 of 51
University of Cumbria




APPENDIX 4 - PROCEDURES TO BE FOLLOWED WHEN A CASE OF MENINGITIS

Even though meningitis is a rare illness, any case can cause considerable anxiety in the
community where it occurs. These notes outline the procedures to be followed when a
case occurs at the University.

      In cases of Meningococcal Meningitis occurring at the Lancaster campus, the
       University Medical Officer or one of his partners will be notified by the Director of
       Public Health, Dr Nick Gent or Consultant Bacteriologist Dr David Telford. The
       CMO will then notify the University Vice Chancellorl or, in his absence, the Director
       of Student Services together with Health Centre Staff (Occupational Practitioner).
       In cases of Meningococcal Meningitis occurring at the Ambleside or Carlisle
       campuses, the local Director of Public Health will liaise with the relevant senior
       staff, Head of Campus Administration or Director of Student Services.

      The Director of Public Health will liaise with the Medical Officer and other
       appropriate medical staff to arrange or advise upon any necessary treatment for
       contacts. He will also provide advice on information to be provided to the University
       community and to the patients‟ families.

      Senior management will also promptly inform the following people about the
       situation:

          Vice Chancellor
          University Management Team
          The Students‟ Union Office
          Head of Student Development & Advisory Service
          Health and Safety Adviser
          Occupational Health Practitioner
          Senior Chaplain
          Senior Residential Co-ordinator
          Accommodation Officer

       who will pass information on to others who may need to know, e.g. Heads of
       Campus Services, Residential Co-ordinators, Students‟ Union President and Vice
       President.

      Senioe management will make contact with the family of the patient (or will ensure
       such contact is made, for example by the Senior Chaplain, Senior Residential Co-
       ordinator or Head of Student Development & Advisory Service), to see what help, in
       terms of accommodation, transport etc can be provided locally to help parents or
       others.

      Residential Co-ordinators, Heads of Campus Services, Course Leaders and others
       as appropriate will co-ordinate with the Pro Vice Chancellor‟s Office to distribute
       without delay information provided by the health services to the relevant students
       and staff. Any individual who has personal concerns which are not met through
       these arrangements should be advised to contact their own practitioner.
                                                                  Section 10, Page 30 of 51
University of Cumbria

       Keep a log of events

      It is important to be able to give a clear account of events afterwards, particularly if
       a Public Inquiry is held. A timed log of all events, actions and decisions will be
       invaluable. A pro-forma for this purpose is included (Appendix 12). Records of all
       messages received and instructions given should be kept in writing, if possible.




                                                                    Section 10, Page 31 of 51
University of Cumbria
APPENDIX 5 - FIRE PREVENTION AND PLANNING

There is always a possibility of fire breaking out in any building, no matter how well
protected. We can prevent fire by:
 Keeping electrical appliances in good condition and switching off when not in use.
 Ensuring that all portable electrical appliances have a current inspection certificate.
 Avoiding build-up of flammable materials such as paper and boxes.
 Avoiding storage of flammable substances inside buildings.

It is important to have prior knowledge of what to do in the event of fire:

   Learn beforehand what to do.
   Know who your building and floor residential co-ordinators are, and how to identify
    them.
   Know your evacuation routes (which stairwells are closest) and alternative exits.
   Know where the alarm call points are situated.
   Know where your building‟s assembly area is.

For more detailed information see the Fire Safety Policy.

Action individuals should take in the event of fire

If you discover a fire:

   Activate the nearest fire alarm.
   Call the Fire Service; dial 9-999 and state name and address of building.
   Alert people in your work area.
   Evacuate the building immediately via the nearest marked exit.
   Proceed to the assembly area.

NOTE: USE FIRE-FIGHTING EQUIPMENT ONLY IF SAFE TO DO SO

If you hear a fire alarm:

   On the continuous sounding of a fire alarm, leave the building by nearest exit.
   Proceed to the assembly area and remain there until the all clear is given.
   Follow the instructions given by the Fire Warden.

Refer to EMERGENCY ACTION notices displayed in each building for:

   DESIGNATED EXITS
   ALTERNATIVE EXITS
   ASSEMBLY AREAS

WALK, DON’T RUN.
DO NOT USE LIFTS.
DO NOT GO BACK INTO THE BUILDING.




                                                                    Section 10, Page 32 of 51
University of Cumbria




                        Section 10, Page 33 of 51
University of Cumbria
APPENDIX 6 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF A BOMB
THREAT

   All bomb threats must always be treated as genuine until proven otherwise.
   Murderers and terrorists do not usually give warnings – their aims may be to cause
    death, destruction, publicity, disruption or fear.
   Recognising what belongs in an area and what does not is a major factor in deciding
    what is suspicious.
   Make regular checks of your work area.
   Foster a sense of tidiness.
   Beware of “foreign” objects (suitcases, parcels, parked cars, etc.).

If you receive a bomb threat:

   STAY CALM. Get as much information as possible from the caller, and then contact
    the Police, dial 9-999, the manager responsible for the area concerned and security.
   Use the Bomb Threat Checklist below.
   The Fire Warden will normally evacuate the area immediately. If so, exit by the same
    routes used for fire, unless directed otherwise by the Fire Warden, Fire Service or
    Police.
   Do not use the lifts.
   Assemble well away from the building – you will normally be directed as to where to
    assemble.

For more details see Fire Safety Policy.

Bomb Threat – Checklist

   Be calm and courteous.
   Do not interrupt the caller.
   Signal supervisor or colleague to gain their attention.




                                                                Section 10, Page 34 of 51
University of Cumbria


      Time:……………………… Date:……………………………………………


      External/internal (if apparent)

      Exact Words Used:

   …………………………………………………………………………………………………
…………………………..

   …………………………………………………………………………………………………
…………………………..

   …………………………………………………………………………………………………
……………………………

   …………………………………………………………………………………………………
…………………………….


      Male/Female/Adult/Child

      Approximate Age:……………………………………………….

      Ethnicity:……………………………………………………………..

      Speech:
      Accent:…………………………………………………………………………

                   Fast/Slow                 Intoxicated           Well Spoken
                   Clear/Muffled             Stuttering            Fairly Spoken
                   Loud/Soft                 Lisping               Poorly Spoken
                   High/Deep                 Nasal                 Foul Language

      Other Peculiarities:

   …………………………………………………………………………………………………
……………………….

   …………………………………………………………………………………………………
……………………….

   …………………………………………………………………………………………………
……………………….


      Background Noise:            Traffic      Trains     Factory    Aircraft     Office

                                   Party        Voices     Quiet      Other
                                                                      Section 10, Page 35 of 51
University of Cumbria


   …………………………………………………………………………………………………
……………………….




                            Section 10, Page 36 of 51
University of Cumbria
ASK:

Where is the bomb now?

……………………………………………………………………………………..………

What time will it explode?

………………………………………………………………………..……………………

What does it look like?

…………………………………………………………………………………………..…

What kind of bomb is it?

…………………………………………………………………………………..…………

What will cause it to explode?

………………………………………………………………………………………………

Did you place the bomb?

………………………………………………………………………….………..…………

Why was it placed?

……………………………………………………………………..…………..……………

What is your name?

…………………………………………………………………………..……..…………

What is your address?

………………………………………………………………………..……………….……

CONTINUE TO ENLARGE AND RECORD FULL DETAILS




                                              Section 10, Page 37 of 51
University of Cumbria


APPENDIX 7 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF AN ARMED
HOLD-UP

Cash or other valuables are a target for robbery.
High profile or very wealthy individuals may be a target for kidnapping.
Mentally ill persons or political extremists may attempt to take hostages.

If you are confronted in an armed hold-up:

   Stay calm. Do not attempt heroics. Do not put yourself or anyone else at risk.
   Obey their instructions exactly and without question. Act with smooth haste.
   Note the descriptions of the offenders and any suspicious persons loitering. Note
    vehicle details. Note their direction of travel.
   When safe to do so, call POLICE; dial 9-999.

After the incident:

   Isolate and preserve the scene of the offence for evidence.
   Detain or identify witnesses to assist Police.
   Seek critical incident stress debriefing for victims.




                                                                  Section 10, Page 38 of 51
University of Cumbria
APPENDIX 8 - ACTION INDIVIDUALS SHOULD TAKE IF CONFRONTED BY
AGGRESSION

If confronted by an aggressive person or group:

   Remain calm.
   Speak and move in a non-threatening manner.
   Withdraw from the aggression, maintaining your own safety.
   Remove others from immediate danger if able to do so.
   Summon help and alert other staff.

If violence occurs, or you fear for your or others’ safety:

   Call Police 9-999 and Security.

After the incident:

   Record all details about the incident.
   Report the incident to management and the Health and Safety Adviser.
   Seek critical incident stress debriefing for victims.




                                                                 Section 10, Page 39 of 51
University of Cumbria
APPENDIX 9 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF GAS LEAKS
AND CHEMICAL SPILLAGE

Chemical spills are possible in areas of the University where chemicals are stored or used
such as Science Laboratories.

Should a gas leak or chemical spill occur, it is important that action is taken quickly to
ensure that the least number of persons are affected by fumes or chemical seepage.

It is important to be prepared for these eventualities:

   Identify your Building Wardens and Fire Wardens. They will usually be the persons
    you receive your instructions from in the event of an emergency.
   Ensure you are aware of emergency evacuation procedures for these eventualities, as
    they vary from other situations. These are listed below:

If a gas leak or chemical spill occurs, then proceed as follows:

Minor Chemical Spills in Laboratories

   Carry out containment and clean up in accordance with departmental procedures.

For All Other Incidents

   Contact the Fire Service by telephone (dial 9-999) and Estates Service/Security.
   Ensure that naked flames are extinguished.
   Do not activate the building alarms. Contact the Fire Warden. Pass the alarm by
    word of mouth.
   Personnel are to evacuate the building or area immediately, avoiding the area of
    contamination as best as possible.
   Assemble at a safe location upwind of the contaminated area. If explosive gases are
    present, all buildings within 500m should be evacuated and all persons should
    assemble at a safe location at least 500m upwind.




                                                                    Section 10, Page 40 of 51
University of Cumbria
APPENDIX 10 - ACTION INDIVIDUALS SHOULD TAKE IN THE EVENT OF MINOR
EMERGENCIES

From time to time there may be other reasons to vacate your building such as flooding etc.
At all times follow the instructions from the Fire Warden, Estates or Emergency Services
personnel such as Police, Fire Service or Civil Defence.

   When advised, go exactly to where you are instructed and remain there. Do not
    wander off sightseeing, etc.
   At your assembly point you will be informed of the situation and further instructions will
    be given by the Evacuation Warden or emergency services personnel.

Evacuation of Buildings/Areas

During any emergency it is likely one or more buildings will need to be evacuated. The
style and timing of evacuation will be determined by the nature of the emergency. For
example, a fire will necessitate immediate evacuation.

Depending on the particular situation, either the Campus Emergency Management Team
will issue instructions, or the Fire Warden will be required to initiate the evacuation of
buildings under his/her control.

Once that decision has been made, the Fire Warden or his/her appointed deputy, will be
responsible for the efficient evacuation of the building/buildings under his/her control.

All persons are to follow instructions from the Wardens and proceed to the pre-determined
assembly point and await further instructions. Under no circumstances are persons to
take it upon themselves to proceed away from the assembly sites. At the earliest possible
time, instructions will be issued by the Emergency Management Team, or the Fire Warden
will advise personnel in particular areas what to do.




                                                                    Section 10, Page 41 of 51
University of Cumbria
APPENDIX 11 - GUIDELINES FOR STAFF MEMBERS AND OTHERS WITH
DISABILITIES

   Be honest about your abilities and disabilities. Remember that a situation of danger or
    risk will not be a normal situation – there may be confusion and blocked exits.
   Find out about the existing emergency plan for your building and the safety precautions
    built into your building (for example, find out where the safest place is for you to go in
    an emergency to wait for help).
   Remember that people with a wide range of disabilities can be potentially at risk in
    emergencies. People with sight or hearing impairment, or other disabilities that are not
    obvious, such as epilepsy or asthma, as well as people with mobility disabilities, need
    to take proper precautions.
   Personal planning; discuss with the person responsible for the building‟s safety plan,
    how your particular safety needs can be covered. Always plan for the worst. This will
    probably entail getting advice from the University Disabilities Officer, and drawing up a
    personal safety plan for your use.
   Make sure your Fire Warden and other staff members who work with you are familiar
    with the plan devised for your safety, and the part they have to play in it.
   The recommended procedure for people with disabilities is to go to a safe area; close
    all doors, make sure that your Floor Warden knows of your presence and location and
    tell the Fire Service. Wait for Fire Service Officers to come to assist you; they are
    experienced in the procedure.
   It is your responsibility to ensure that your personal safety plan is regularly reviewed.
    For example, your needs may change and your plan will have to change accordingly.
   Make sure that the person responsible for the overall plan of your building, your Fire
    Warden, and other staff members who work with you are fully informed of any changes.
   Remember that your safety needs extend beyond the workplace, and that you might
    not have ready access to your home in a wider emergency.
   To cover all eventualities, you should consider the following possible scenarios:
      Being unable to get out of your workplace in certain situations e.g. fire or flood. You
    may         need to have regular or emergency medication or other personal products on
    hand at work.
      Not being able to reach your home after leaving work e.g. there is a fire or civil
    emergency          near your home. Again, you may need to consider storing some of
    your medication and personal products for             emergency use in a location other
    than your home, as your usual            chemist and hospital might not be readily
    accessible.




                                                                   Section 10, Page 42 of 51
University of Cumbria
APPENDIX 12 - AIDE MEMOIRE FOR INITIAL ACTIONS IN AN EMERGENCY

                                                      DATE:       TIME:
Emergency Manager:


Location and description of emergency:




Contacted by whom:


Details of other key staff contacted:




Arrival on site:

Initial appreciation of situation:




Liaison with emergency services:




Details of instructions given (continue over page):




                                                          Section 10, Page 43 of 51
University of Cumbria

                                                     DATE:       TIME:
Details of messages received (continue over page):




Emergency Management Team contacted:




Contact arrangements made for parents:




Standby arrangements activated:



Provision made for staff on site:




Any other actions taken or decisions made:




                                                         Section 10, Page 44 of 51
University of Cumbria
Emergency declared over:




                           Section 10, Page 45 of 51
University of Cumbria
APPENDIX 13 - LIST OF QUALIFIED FIRST AIDERS

Lancaster

   Name                 Department/Location            Telephone/Mobile No.
   Helen Grose          Alexandra Building Phase II    4247
   Beverley Owen        Ashton Road                    6508
   Rob Owen             Askwith Building / Black Box   4551
   Jean Dawson          College Main                   4341
   Libby Osborn         College Main                   4204
   Sue Pope             College South / Long           4388
                        Corridor
   Chantel Cumpsty      Dalton Building                4606
   Charles Sloane       Dalton Building                4640
   Keith Taylor         Dalton Building                4268
   Michele Aldridge     Hornby Hall                    4226
   Isobel Johnson       Hornby Hall                    2615
   Geoff Wilson         Hospitality & Campus           4272/07891 884167
                        Services
   Sarah Walker         Humanities Building            4597
   Jonathan Howard      The Keep                       4362
   Paul Britton         The Link                       4552
   Robbie Taylor        The Link                       4555
   Sam Johnson          Melling Hall                   4345
   Graham Clarke        Occupational Health Centre     4398
   Carole Clarkson      Occupational Health Centre     4755
   Patricia Lam         Occupational Health Centre     4267
   Mike Holmes          Print Shop                     4315
   Bob Cranston         Reception (Night Security)     4290
   Jane Swidenbank      Reception                      4290
   Tony Tuer            Reception (Night Security)     4290
   Julia Briggs         Sports Complex                 6525
   Louise Checkett      Sports Complex                 6526
   Iain Cole            Sports Complex                 6524
   Duncan Orme          Sports Complex                 6539
   Dave Parry           Sports Complex                 6525




                                                         Section 10, Page 46 of 51
University of Cumbria
Ambleside

  Name                  Department Location          Telephone/Mobile No.
  Brian Morgan          Estates                      5489/07970 843647
  Julie Breen           Granary (Domestic            5208
                        Services)
  Margaret Zeslawski    Granary (Domestic            5208/07813 547435
                        Services)
  Liz Savage            Hill Top                     5337
  Elaine Bradley        Kelsick                      5207
  Joanne Wade           Kelsick / Low Nook           5366
  Sarah Ruston          Library                      5244
  David Wright          Library                      5325
  Niki Walsh            Little Barn                  5257
  Alan Thomas           Reception (Night Security)   5300
  Angie Munro-Bennett   Scale How (Catering)         5267
  Alison Otto           Scale How (Directorate)      5202
  Nicola Williams       Scale How (MRER)             5355
  John Atkinson         Sports Centre                5210

Carlisle

  Name                  Department/Location          Telephone/Mobile
  Andrew Robb           Blencathra / Bowscale        6319
  Paul Harvey           Calva                        6368
  Ellie Slack           Calva Bar                    6301
  Vicky Rayson          Calva Bar                    6301
  Jan Carruthers        Carrock Hall                 6206
  Bill Leigh-Thomas     Estates                      07786 398641
  Allison Brown         Skiddaw (Domestic            07906 352050
                        Services)
  Gillian McHard        Skiddaw (Occ. Health)        6306
  Barbara Scott         Skiddaw                      6388
  Andrew McInnes        Sports Centre                6329
  Liz Reid              Sports Centre                6006
  Joyce Smith           Sports Centre                6006




                                                        Section 10, Page 47 of 51
University of Cumbria
APPENDIX 14 - EMERGENCY RECOVERY EQUIPMENT (WHEELIE BINS)

Lancaster Campus Emergency Management Equipment – Inventory (stored in green
wheelie bin)

All emergency management equipment is located in the Plant Room under William
Thompson Hall.

Contents

   copy of Emergency Management Plan;
   internal telephone directory;
   3 pair Wellington boots (various sizes);
   1 box black bags;
   1 pick up stick;
   7 hard hats;
   1 roll yellow and black adhesive tape;
   1 roll red and white adhesive tape);
   3 disposable boiler suits (various sizes);
   6 fluorescent jackets;
   3 pair of leather gloves;
   3 pairs of rubber gloves;
   1 box of disposable gloves;
   1 torch;
   torch batteries;
   spare torch bulbs;
   1 tub of medi-wipes;
   2 boxes of disposable respirators;
   1 Stanley knife;
   2 packs Stanley knife blades;
   2 pairs goggles;
   clipboard;
   pens;
   pencils;
   marker pens;
   folders;
   pads of note paper;
   rulers;
   tape measure;
   stapler;
   packet of staples;
   paper clips;
   2 Arco body fluid kits;
   1 large can road line paint;
   2 general purpose First Aid pouches (dated June 2006);
   3 fluorescent roadside cones.




                                                             Section 10, Page 48 of 51
University of Cumbria
Ambleside Campus Emergency Management Equipment – Inventory (stored in 2 red
wheelie bins)

All emergency management equipment is located under the Granary Building, unless
stated otherwise.

Contents                                                  Tested
   6 Battery Operated Smoke Alarms                             October 2006
   6 Battery Operated Storm Lanterns                           October 2006
   Good supply of batteries for use with the above items October 2006
   2 Calor Gas Stoves (both double ring)                 October 2006
   4 Toasting Forks for use with above
   Calor Gas Heater                                      October 2006
   2 Regulators for use with stoves                      October 2006
   1 Regulator for use with heater                       October 2006
   1 Loudhailer
   5 High visibility waistcoats
   1 pick up stick
   3 hard hats
   1 roll red/white adhesive tape
   1 roll yellow/black adhesive tape
   3 pairs leather gloves
   3 pairs of heavy-duty rubber gloves
   1 Stanley knife
   2 packs of Stanley knife blades
   2 pairs of goggles
   Tape measure
   1 pair of ear defenders
   3 fluorescent cones
   1box black bin liners (200)
   1box disposable gloves (med)
   1 box disposable gloves (large)
   1 box medi wipes (200)
   1 X 5ltr Disinfectant
   6 Emergency clean up packs
   (pr disposable gloves, apron, pair goggles, dust mask, drum Sanitaire)
   1 pack disposable plastic aprons
   3 Medical sanitizer sprays
   1 box (20) disposable respirator masks
   4 disposable boiler suits (2 med, 2 large)
   1 box disposable ear plugs
   2X 907 Calor Gas Cylinders, Steel Container (key at Reception) – Millet yard
     October 2006
   1 Calor Gas Cylinder 13kg, Steel Container (key at Reception) – Millet yard October
     2006




                                                              Section 10, Page 49 of 51
University of Cumbria
Carlisle Campus Emergency Management Equipment – Inventory

All emergency management equipment is located in the ground floor store, Bowscale
Building, Room CH6 the Community Police Officer‟s room, unless stated otherwise. This
room is clearly signed by a notice on the door. A Bowscale Sub-master or Grand Master
Key will unlock.

Contents

   8 twin packs battery operated smoke detectors (plus batteries);
   2 camping gaz, two ring burners;
   2 camping gaz cylinders/bottles(camping gaz cylinders stored in LPG cage near
    Estates Building – key to cage fixed to bin);
   15 portable spotlight/flood light;
   2 portable lantern/flood light;
   1 box batteries – D 1.5 volts;
   1 box latex disposable gloves;
   5 hard hats;
   2 boxes of 5 moulded disposable respirators;
   200 black bin liners (in wheelie bin);
   3 traffic/hazard cones (in wheelie bin);
   3 pair protective “rigger-style” gloves;
   2 pair protective waterproof heavy duty gloves;
   2 protective hooded boiler suite (white);
   2 pairs protective glasses/goggles;
   2 pair Wellington boots (in wheelie bin);
   1 pair ear defenders;
   100 pairs ear plugs;
   1 box medi wipes – with disinfectant;
   1 super ser gas heater;
   1 gas bottle for super ser heater (in LPG cage);
   1 loud hailer (in Main Reception, Blencathra);
   6 high visibility waistcoats (2 in Main Reception, Blencathra).




                                                              Section 10, Page 50 of 51
University of Cumbria
APPENDIX 15 - BUSINESS RECOVERY PLANS




                                        Section 10, Page 51 of 51