Cleanup after water seepage or a flood

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Cleanup after water seepage or a flood Powered By Docstoc
					Upholstered furniture                                           Bedding and clothing                                             Talk to your insurance agent or                                 Report unlawful or accidental releases: it’s
Before cleaning your upholstered furniture, you may want
                                                                Discard mattresses and comforters soaked with flood              broker                                                          your responsibility
to refer to ‘furniture’ or ‘furniture restoration’ in the
                                                                water as they cannot be disinfected adequately.                  Act quickly to protect property and minimize damage.            The bylaws state “anyone that directly or indirectly causes
Yellow Pages for professional advice on cleaning your
                                                                                                                                 Waste water or sewage backup damage may be covered              or allows a discharge onto a street or into a storm drainage
wooden furniture.                                               Wash pillows filled with feathers or synthetic material.
                                                                                                                                 by insurance. If possible, record the details of damage with    collection system, shall take all reasonable measures
Place the furniture in a warm, dry area. If you use fans or     Discard pillows filled with kapok or cotton.                     photos or video.                                                necessary to immediately mitigate the release, whether                               Cleanup after
dehumidifiers, place the upholstered furniture nearby. If the                                                                                                                                    accidental or intentional.”                                                          Wat e r     S e e pag e   or   a
                                                                Have wool, silk, and rayon clothes dry-cleaned as soon           Prepare an insurance claim as soon as possible. Follow
weather is warm and dry, take your upholstered furniture
                                                                as possible.                                                     these steps:
outside to help it dry more quickly, but don’t remove the                                                                                                                                        Non-compliance of these bylaws
cushion covers as they may shrink.                              Remove mud from the remaining clothes and bedding by             • Phone your insurance agent and report the damage.             Failure to comply with the Street or Drainage Bylaws can
                                                                rinsing in cold water. Wash in warm soapy water – several

Put foil, wooden blocks or something similar under the legs                                                                      • Ask your agent if you should take a sample of the flood       result in:
                                                                times if necessary – adding disinfectant at the end of each        water, and if your insurance covers the cost of analyzing
to prevent the furniture from staining the floor.                                                                                                                                                1. Environmental contamination and hazards to public
                                                                washing cycle. Wash coloured clothing in separate loads to         the sample.
Immediately clean the furniture to prevent mildew and           prevent colours from running.                                                                                                       health and safety.
                                                                                                                                 • Limit further damage by cleaning up and repairing the
water stains (check with a furniture professional if you’re                                                                                                                                      2. Orders to remedy the situation and/or fines up to and
                                                                Remove mildew or stains from bedding and clothing                  flooded property. Keep your receipts from this work.
unsure how to clean your furniture). Cleaning outside                                                                                                                                               including $10,000 and six months in jail or both.
                                                                by washing them with soap and water and drying                   • Photograph the damage.
prevents mildew spores from spreading inside.
                                                                them in the sun.                                                 • Keep a record of any property you dispose of for health
                                                                Never use chlorine on wool or silk.                                or safety reasons.
Rugs                                                                                                                             • To discuss a damage claim with The City of Calgary,
                                                                                                                                   call 3-1-1 and ask for Claims.
Remove rugs to prevent their colours from
running excessively.
                                                                Before cleaning your leather furniture or clothing, you may      The Insurance Bureau of Canada answers general insurance
Brush off loose dirt with a broom.                                                                                               claim questions Monday to Friday from 8:30 a.m. to 4 p.m.
                                                                want to ask a professional for advice. Look under ‘furniture,’
Dry as quickly as possible using a fan or water vacuum.         ‘furniture restoration’ or ‘leather’ in the Yellow Pages.        Call toll-free at 1-800-377-6378.
To rent a water vacuum, look under ‘rental services’ in
                                                                Wipe clean with a damp cloth, then wipe with a dry cloth.
the Yellow Pages.
                                                                Stuff purses and shoes with newspaper to help them retain        Disaster assistance
Clean with commercial rug shampoo containing
                                                                their shape.                                                     The Government of Alberta does not have a disaster
disinfectant. Spot clean first to ensure the colours don’t
run. Commercial rug shampoos are available at janitorial        Leave suitcases open to dry and clean with saddle soap           assistance program permanently in place.
supply stores.                                                  when dry.                                                        Damage caused by sanitary sewers backing up is not eligible
Carpets are hard to clean and often have to be replaced.        Use a suede brush or steel wool on suede.                        under an approved disaster assistance program because
                                                                                                                                 sewer backup insurance is readily available. Water seeping
                                                                                                                                 into a residential basement is not eligible because this type
Glued-down carpets                                                                                                               of damage is very common.
Remove as much water as possible.
                                                                Alternate between drying and pressing pages to prevent
Use a dehumidifier and large fans to blow air over the          mildew. Dry by placing books on their end with the pages         City Bylaws
surface of the carpet. To rent dehumidifier and carpet          separated and press by stacking books on top of each other.
dryers, look in the Yellow Pages, under ‘rental services.’      Pressing prevents the pages from rippling.                       Street Bylaw 20M88 and Drainage Bylaw 37M2005
                                                                                                                                 Flood water and/or other wastewater that can include
Clean with commercial rug shampoo containing disinfectant.                                                                       soaps, detergents and hydrocarbons are considered
Spot clean first to ensure the colours don’t run. Commercial                                                                     prohibited materials. They are not allowed on any portion
                                                                Dishes and utensils
rug shampoos are available at janitorial supply stores.                                                                          of a street or to be discharged into the storm drainage
                                                                Clean dishes and utensils with the cleaning solution             collection system.
                                                                recommended in Step 3. Follow with the recommended
Carpets with underpad                                           disinfectant solution.                                           Disposal of prohibited material                                            Emergency response
Remove as much water as possible.                               Clean brass, copper and silver with a recommended                Any prohibited material collected during a cleanup by                          If you are in danger, call 9-1-1.
                                                                product cleaner. Wash with warm soapy water and dry.             any means (wet/dry vacuum, buckets, etc.) can either
Pull back the carpet gently.You may have to loosen or                                                                                                                                                  If flooding occurs again call 3-1-1 – we’re open
remove the baseboards holding the carpet in place.                                                                               be disposed of into a sanitary line, floor drain or toilet
                                                                                                                                 provided the previously blocked line is operational. Water                   24 hours a day, seven days a week.
Remove the carpet and underlay and hang to dry. The                                                                              Services site personnel will determine if your sanitary
underlay may have to be replaced.                                                                                                service is operational. If there are no Water Services
Clean with commercial rug shampoo containing disinfectant.                                                                       personnel available to make this determination,
Spot clean first to ensure the colours don’t run. Commercial                                                                     please call 3-1-1.

rug shampoos are available at janitorial supply stores.
                                                                                                                                                                                                                                                                   | call 3-1-1
Safety first                                                      When proceeding with the cleanup procedures                                 Always throw away:                                             STEP 4:                                                         Wooden and laminate floors
                                                                  listed in this brochure, exercise caution.                                  • food (the only safe flood-exposed foods are those sealed                                                                     Before you clean your wooden or laminate floors you may
It is NOT safe to enter your basement if the water level                                                                                                                                                     Dry out your home and remove mildew by lowering
                                                                                                                                              in metal cans, and they are safe only if the cans have not                                                                     want to ask for professional advice. Look in the Yellow
has reached any electrical outlet, extension cord or                                                                                                                                                         the humidity:
                                                                                                                                              been dented). Thoroughly clean and disinfect all undamaged                                                                     Pages under ‘flooring’ or ‘restoration.’
baseboard heater. After the authorities (Calgary Fire             Cleanup                                                                                                                                    • Ventilate your house by opening doors and windows.
                                                                                                                                              cans before opening.                                                                                                           Do not repair floors until they are completely dry. If you
Department, ATCO Gas, ENMAX, etc.) declare your
                                                                  Below are basic, suggested guidelines for cleaning                          • cosmetics                                                    • Open up closet doors and cabinet doors.                       can maintain room temperature, open windows and doors
basement safe to enter, refer to the ‘Your health’ and
‘Cleanup procedures’ sections in this brochure.                   up after a flood. For more comprehensive cleanup                            • medicines                                                    • Circulate the air with fans.                                  to assist drying.You may have to remove sections of the
                                                                  assistance you may consider calling professional cleaners.                  • medical supplies                                             • Run a dehumidifier.                                           floor. This allows air to circulate underneath.
Natural gas                                                       Most cleaning companies offer free estimates. Look under                    • stuffed animals                                                                                                              Try flattening buckling floorboards with nails, then remove
                                                                  ‘cleaners’ and ‘water removal service’ in the Yellow Pages                                                                                 Your belongings
Flood water can damage gas appliances by clogging burners                                                                                     • toys                                                                                                                         small humps by planing or sanding. A badly warped floor
                                                                  for professional assistance.                                                                                                               You may need the help of an expert to restore many of
and short-circuiting control systems and monitors. ATCO                                                                                       • rugs                                                                                                                         may need to be replaced.
Gas turns off the natural gas supply to flood-damaged             If you decide to clean up on your own, without                                                                                             your belongings. Look in the Yellow Pages under ‘cleaners’
                                                                                                                                              • mattresses and pillows                                       and ‘water removal service’ for professional assistance.
appliances because damaged appliances can cause buildup of        hiring a professional, make sure you proceed
                                                                                                                                              • cardboard                                                    Most cleaning companies offer free estimates. If you            Doors
carbon monoxide or raw natural gas in your home.                  with caution.
                                                                                                                                              • household chemicals (Place flood-damaged household           decide to clean some of your belongings yourself, keep the      Remove all doorknobs.
If ATCO Gas has inspected your home and turned off the            • Protect yourself. Wear coveralls, rubber boots and gloves,                  chemicals in separate leak proof bottles, cans or            following guidelines in mind.                                   Unhinge doors and lay them on a level surface. Use wooden
gas service, you’ll need to have a licensed gas fitter inspect,     and a protective face mask (i.e. a respirator) that will                    plastic bags).                                                                                                               strips to raise the doors away from the floor. This permits
dry and repair flood-damaged appliances (furnace, water             prevent inhalation of fine water droplets and dust.
                                                                                                                                                                                                             Flooded areas                                                   even drying and minimizes warping.
heaters, natural gas dryers, etc.). Once the work is finished,    • Always wash your hands with soap and properly treated                      For more information about how to dispose of any of the
phone ATCO Gas at (403) 245-7222 to have your gas                                                                                                                                                            Clean and disinfect flooded areas and your belongings           Take locks and hinges apart and clean with cleaner. Wipe
                                                                    water before preparing or eating food, after toilet use,                   items above, call 3-1-1.
turned back on.                                                                                                                                                                                              by following the steps outlined in Steps1through 4 of           working parts with kerosene to remove old oil, then re-
                                                                    after participating in flood cleanup activities, and after                                                                               this brochure and using the cleaners and disinfectants
                                                                    handling articles contaminated with flood water.                          STEP 3:                                                                                                                        oil lightly. If locks cannot be removed, squirt machine oil
Electricity                                                                                                                                                                                                  recommended above, as flood water is often contaminated         through a keyhole or bolt opening and turn the knob to
                                                                                                                                              Clean up one room at a time.                                   with sewage and other pollutants.                               distribute the oil.
Flood water can damage electrical installations and               This information is supplied by the Calgary Health Region. For more         A two-bucket approach is most efficient.
appliances, creating a potential safety hazard. For               comprehensive information about protecting yourself during clean up visit
instance, if you plug in wet appliances they can burn out                                       • Use one bucket for the cleaning solution and the other for   Mud deposits
or cause serious shocks. If ENMAX inspects your home                                                                                            the rinse water.                                             Remove the mud with detergent. Bury the mud 30 to 60            Wood furniture
and turns off the power, you will need to have a qualified                                                                                    • After using the cleaning solution, rinse your mop, sponge    centimetres (one to two feet) deep in the ground, spread        Before you clean your wood furniture, you may want to
                                                                  STEP 1:
electrical contractor check your electrical installation                                                                                        or cleaning cloth in the rinse bucket.                       lime on top, then cover it with clean soil.                     consult a professional. Look in the Yellow Pages under
and affected appliances.                                          Gather the necessary cleaning supplies:                                     • Wring it dry. Re-wet your mop in the cleaning solution.                                                                      ‘furniture’ or ‘furniture restoration.’
                                                                                                                                                                                                             You can also take the mud to the Shepard Landfill Site,
                                                                  • brooms, mops                                                              • Using two buckets keeps most of the dirty rinse water out    114th Avenue and 52nd Street S.E., Monday through Sunday
Qualified contractors are listed in the Yellow Pages under                                                                                      of your cleaning solution.                                                                                                   Place the furniture in a dry area, and near fans or
‘electricians’. Once the work has been completed, the             • buckets, hose                                                                                                                            from 7:30 a.m. to 5 p.m.                                        dehumidifiers if you’re using them.
                                                                                                                                              • Replace the rinse water frequently.
electrician will call ENMAX at (403) 514-6100 to have the         • rubber gloves                                                                                                                            Do not leave the mud where children or pets can come in         Put foil, wooden blocks or something similar under
electricity turned back on.                                       • rags                                                                      After cleaning a room or item, go over it again with           contact with it.                                                the furniture legs to prevent the furniture from
                                                                  • cleaning products                                                         a disinfectant to kill the germs and smell left by flood                                                                       staining the floor.
                                                                  • brushes, sponges                                                          water.You may also need to get rid of mildew. In case of       Concrete walls and floors
Your health                                                                                                                                   heavy contamination, you should spray all surfaces with                                                                        Remove all drawers and other removable parts from
                                                                  • disinfectants                                                                                                                            Scrub concrete walls and floors with a cleaner                  dressers as soon as possible. If the drawers do not pull
If you have floodwater in your home, you also need                • trash bags                                                                disinfectant.You’ll find a formula for disinfectant below.     and disinfectant.                                               out easily, remove the back of the dresser and push the
to consider your health. The Calgary Health Region                                                                                            Suitable cleaners:                                                                                                             drawers out.
provides some basic information:
                                                                  STEP 2:                                                                     • Dishwashing liquid for lightly soiled items.                 Plaster walls and wallpaper                                     Keep furniture away from heat or sunshine. If the furniture
• Flood water is heavily polluted with viruses, bacteria and                                                                                                                                                 Allow plaster walls and ceilings to dry completely. Brush off
                                                                                                                                              • Laundry detergent for heavily soiled items.                                                                                  dries too quickly, it may warp.
  parasites. When building materials and furniture become         Sort damaged contents to be repaired or discarded.                                                                                         loose dirt and wash with cleaner.
  wet with flood water, extensive mould growth can be             Things you might throw away:                                                                                                                                                                               Please note, swelling and other damage may not appear for
  expected to follow.                                             See the section entitled ‘Your belongings’ for more                         Suitable disinfectant:                                         Re-paint walls only when they are completely dry.               several days.
                                                                  information to determine if you can clean these items.                                                                                     You will probably have to replace your wallpaper unless
• Failure to remove contaminated materials and to reduce                                                                                      • Household chlorine liquid bleach (5.25 per cent).
                                                                                                                                                                                                             it is washable.
  moisture and humidity can present serious long-term             • bedding                                                                   • 250 ml (one cup) of bleach to 4.5 litres (one gallon) of
  health risks such as respiratory disease and allergic                                                                                         water for disinfecting concrete.
                                                                  • clothing
  reactions. People with mould allergies or compromised                                                                                       • 15 ml (one tablespoon) of bleach to one litre (one quart)
  immune systems are most at risk of potential illness.           • upholstered furniture
                                                                  • rugs                                                                        of water for disinfecting wood and other materials.
• Mould may also damage building materials
  long after the flood.                                           • carpets
                                                                                                                                              Do not mix bleach with other household chemical
                                                                  • carpet padding
                                                                                                                                              products, especially ammonia or toilet bowl cleaner.
For more detailed information, visit:                             • books                                                                     The chemical reaction can create a poisonous gas.