Upholstered furniture Bedding and clothing Talk to your insurance agent or Report unlawful or accidental releases: it’s Before cleaning your upholstered furniture, you may want Discard mattresses and comforters soaked with flood broker your responsibility to refer to ‘furniture’ or ‘furniture restoration’ in the water as they cannot be disinfected adequately. Act quickly to protect property and minimize damage. The bylaws state “anyone that directly or indirectly causes Yellow Pages for professional advice on cleaning your Waste water or sewage backup damage may be covered or allows a discharge onto a street or into a storm drainage wooden furniture. Wash pillows filled with feathers or synthetic material. by insurance. If possible, record the details of damage with collection system, shall take all reasonable measures Place the furniture in a warm, dry area. If you use fans or Discard pillows filled with kapok or cotton. photos or video. necessary to immediately mitigate the release, whether Cleanup after dehumidifiers, place the upholstered furniture nearby. If the accidental or intentional.” Wat e r S e e pag e or a Have wool, silk, and rayon clothes dry-cleaned as soon Prepare an insurance claim as soon as possible. Follow weather is warm and dry, take your upholstered furniture as possible. these steps: outside to help it dry more quickly, but don’t remove the Non-compliance of these bylaws cushion covers as they may shrink. Remove mud from the remaining clothes and bedding by • Phone your insurance agent and report the damage. Failure to comply with the Street or Drainage Bylaws can rinsing in cold water. Wash in warm soapy water – several FLOOD Put foil, wooden blocks or something similar under the legs • Ask your agent if you should take a sample of the flood result in: times if necessary – adding disinfectant at the end of each water, and if your insurance covers the cost of analyzing to prevent the furniture from staining the floor. 1. Environmental contamination and hazards to public washing cycle. Wash coloured clothing in separate loads to the sample. Immediately clean the furniture to prevent mildew and prevent colours from running. health and safety. • Limit further damage by cleaning up and repairing the water stains (check with a furniture professional if you’re 2. Orders to remedy the situation and/or fines up to and Remove mildew or stains from bedding and clothing flooded property. Keep your receipts from this work. unsure how to clean your furniture). Cleaning outside including $10,000 and six months in jail or both. by washing them with soap and water and drying • Photograph the damage. prevents mildew spores from spreading inside. them in the sun. • Keep a record of any property you dispose of for health Never use chlorine on wool or silk. or safety reasons. Rugs • To discuss a damage claim with The City of Calgary, call 3-1-1 and ask for Claims. Remove rugs to prevent their colours from Leather running excessively. Before cleaning your leather furniture or clothing, you may The Insurance Bureau of Canada answers general insurance Brush off loose dirt with a broom. claim questions Monday to Friday from 8:30 a.m. to 4 p.m. want to ask a professional for advice. Look under ‘furniture,’ Dry as quickly as possible using a fan or water vacuum. ‘furniture restoration’ or ‘leather’ in the Yellow Pages. Call toll-free at 1-800-377-6378. To rent a water vacuum, look under ‘rental services’ in Wipe clean with a damp cloth, then wipe with a dry cloth. the Yellow Pages. Stuff purses and shoes with newspaper to help them retain Disaster assistance Clean with commercial rug shampoo containing their shape. The Government of Alberta does not have a disaster disinfectant. Spot clean first to ensure the colours don’t run. Commercial rug shampoos are available at janitorial Leave suitcases open to dry and clean with saddle soap assistance program permanently in place. supply stores. when dry. Damage caused by sanitary sewers backing up is not eligible Carpets are hard to clean and often have to be replaced. Use a suede brush or steel wool on suede. under an approved disaster assistance program because sewer backup insurance is readily available. Water seeping into a residential basement is not eligible because this type Glued-down carpets of damage is very common. Books Remove as much water as possible. Alternate between drying and pressing pages to prevent Use a dehumidifier and large fans to blow air over the mildew. Dry by placing books on their end with the pages City Bylaws surface of the carpet. To rent dehumidifier and carpet separated and press by stacking books on top of each other. dryers, look in the Yellow Pages, under ‘rental services.’ Pressing prevents the pages from rippling. Street Bylaw 20M88 and Drainage Bylaw 37M2005 Flood water and/or other wastewater that can include Clean with commercial rug shampoo containing disinfectant. soaps, detergents and hydrocarbons are considered Spot clean first to ensure the colours don’t run. Commercial prohibited materials. They are not allowed on any portion Dishes and utensils rug shampoos are available at janitorial supply stores. of a street or to be discharged into the storm drainage Clean dishes and utensils with the cleaning solution collection system. recommended in Step 3. Follow with the recommended Carpets with underpad disinfectant solution. Disposal of prohibited material Emergency response Remove as much water as possible. Clean brass, copper and silver with a recommended Any prohibited material collected during a cleanup by If you are in danger, call 9-1-1. product cleaner. Wash with warm soapy water and dry. any means (wet/dry vacuum, buckets, etc.) can either Pull back the carpet gently.You may have to loosen or If flooding occurs again call 3-1-1 – we’re open remove the baseboards holding the carpet in place. be disposed of into a sanitary line, floor drain or toilet provided the previously blocked line is operational. Water 24 hours a day, seven days a week. Remove the carpet and underlay and hang to dry. The Services site personnel will determine if your sanitary underlay may have to be replaced. service is operational. If there are no Water Services Clean with commercial rug shampoo containing disinfectant. personnel available to make this determination, Spot clean first to ensure the colours don’t run. Commercial please call 3-1-1. 2007-1204 rug shampoos are available at janitorial supply stores. www.calgary.ca | call 3-1-1 Safety first When proceeding with the cleanup procedures Always throw away: STEP 4: Wooden and laminate floors listed in this brochure, exercise caution. • food (the only safe flood-exposed foods are those sealed Before you clean your wooden or laminate floors you may It is NOT safe to enter your basement if the water level Dry out your home and remove mildew by lowering in metal cans, and they are safe only if the cans have not want to ask for professional advice. Look in the Yellow has reached any electrical outlet, extension cord or the humidity: been dented). Thoroughly clean and disinfect all undamaged Pages under ‘flooring’ or ‘restoration.’ baseboard heater. After the authorities (Calgary Fire Cleanup • Ventilate your house by opening doors and windows. cans before opening. Do not repair floors until they are completely dry. If you Department, ATCO Gas, ENMAX, etc.) declare your Below are basic, suggested guidelines for cleaning • cosmetics • Open up closet doors and cabinet doors. can maintain room temperature, open windows and doors basement safe to enter, refer to the ‘Your health’ and ‘Cleanup procedures’ sections in this brochure. up after a flood. For more comprehensive cleanup • medicines • Circulate the air with fans. to assist drying.You may have to remove sections of the assistance you may consider calling professional cleaners. • medical supplies • Run a dehumidifier. floor. This allows air to circulate underneath. Natural gas Most cleaning companies offer free estimates. Look under • stuffed animals Try flattening buckling floorboards with nails, then remove ‘cleaners’ and ‘water removal service’ in the Yellow Pages Your belongings Flood water can damage gas appliances by clogging burners • toys small humps by planing or sanding. A badly warped floor for professional assistance. You may need the help of an expert to restore many of and short-circuiting control systems and monitors. ATCO • rugs may need to be replaced. Gas turns off the natural gas supply to flood-damaged If you decide to clean up on your own, without your belongings. Look in the Yellow Pages under ‘cleaners’ • mattresses and pillows and ‘water removal service’ for professional assistance. appliances because damaged appliances can cause buildup of hiring a professional, make sure you proceed • cardboard Most cleaning companies offer free estimates. If you Doors carbon monoxide or raw natural gas in your home. with caution. • household chemicals (Place flood-damaged household decide to clean some of your belongings yourself, keep the Remove all doorknobs. If ATCO Gas has inspected your home and turned off the • Protect yourself. Wear coveralls, rubber boots and gloves, chemicals in separate leak proof bottles, cans or following guidelines in mind. Unhinge doors and lay them on a level surface. Use wooden gas service, you’ll need to have a licensed gas fitter inspect, and a protective face mask (i.e. a respirator) that will plastic bags). strips to raise the doors away from the floor. This permits dry and repair flood-damaged appliances (furnace, water prevent inhalation of fine water droplets and dust. Flooded areas even drying and minimizes warping. heaters, natural gas dryers, etc.). Once the work is finished, • Always wash your hands with soap and properly treated For more information about how to dispose of any of the phone ATCO Gas at (403) 245-7222 to have your gas Clean and disinfect flooded areas and your belongings Take locks and hinges apart and clean with cleaner. Wipe water before preparing or eating food, after toilet use, items above, call 3-1-1. turned back on. by following the steps outlined in Steps1through 4 of working parts with kerosene to remove old oil, then re- after participating in flood cleanup activities, and after this brochure and using the cleaners and disinfectants handling articles contaminated with flood water. STEP 3: oil lightly. If locks cannot be removed, squirt machine oil Electricity recommended above, as flood water is often contaminated through a keyhole or bolt opening and turn the knob to Clean up one room at a time. with sewage and other pollutants. distribute the oil. Flood water can damage electrical installations and This information is supplied by the Calgary Health Region. For more A two-bucket approach is most efficient. appliances, creating a potential safety hazard. For comprehensive information about protecting yourself during clean up visit instance, if you plug in wet appliances they can burn out www.calgaryhealthregion.ca/envhealth. • Use one bucket for the cleaning solution and the other for Mud deposits or cause serious shocks. If ENMAX inspects your home the rinse water. Remove the mud with detergent. Bury the mud 30 to 60 Wood furniture and turns off the power, you will need to have a qualified • After using the cleaning solution, rinse your mop, sponge centimetres (one to two feet) deep in the ground, spread Before you clean your wood furniture, you may want to STEP 1: electrical contractor check your electrical installation or cleaning cloth in the rinse bucket. lime on top, then cover it with clean soil. consult a professional. Look in the Yellow Pages under and affected appliances. Gather the necessary cleaning supplies: • Wring it dry. Re-wet your mop in the cleaning solution. ‘furniture’ or ‘furniture restoration.’ You can also take the mud to the Shepard Landfill Site, • brooms, mops • Using two buckets keeps most of the dirty rinse water out 114th Avenue and 52nd Street S.E., Monday through Sunday Qualified contractors are listed in the Yellow Pages under of your cleaning solution. Place the furniture in a dry area, and near fans or ‘electricians’. Once the work has been completed, the • buckets, hose from 7:30 a.m. to 5 p.m. dehumidifiers if you’re using them. • Replace the rinse water frequently. electrician will call ENMAX at (403) 514-6100 to have the • rubber gloves Do not leave the mud where children or pets can come in Put foil, wooden blocks or something similar under electricity turned back on. • rags After cleaning a room or item, go over it again with contact with it. the furniture legs to prevent the furniture from • cleaning products a disinfectant to kill the germs and smell left by flood staining the floor. • brushes, sponges water.You may also need to get rid of mildew. In case of Concrete walls and floors Your health heavy contamination, you should spray all surfaces with Remove all drawers and other removable parts from • disinfectants Scrub concrete walls and floors with a cleaner dressers as soon as possible. If the drawers do not pull If you have floodwater in your home, you also need • trash bags disinfectant.You’ll find a formula for disinfectant below. and disinfectant. out easily, remove the back of the dresser and push the to consider your health. The Calgary Health Region Suitable cleaners: drawers out. provides some basic information: STEP 2: • Dishwashing liquid for lightly soiled items. Plaster walls and wallpaper Keep furniture away from heat or sunshine. If the furniture • Flood water is heavily polluted with viruses, bacteria and Allow plaster walls and ceilings to dry completely. Brush off • Laundry detergent for heavily soiled items. dries too quickly, it may warp. parasites. When building materials and furniture become Sort damaged contents to be repaired or discarded. loose dirt and wash with cleaner. wet with flood water, extensive mould growth can be Things you might throw away: Please note, swelling and other damage may not appear for expected to follow. See the section entitled ‘Your belongings’ for more Suitable disinfectant: Re-paint walls only when they are completely dry. several days. information to determine if you can clean these items. You will probably have to replace your wallpaper unless • Failure to remove contaminated materials and to reduce • Household chlorine liquid bleach (5.25 per cent). it is washable. moisture and humidity can present serious long-term • bedding • 250 ml (one cup) of bleach to 4.5 litres (one gallon) of health risks such as respiratory disease and allergic water for disinfecting concrete. • clothing reactions. People with mould allergies or compromised • 15 ml (one tablespoon) of bleach to one litre (one quart) immune systems are most at risk of potential illness. • upholstered furniture • rugs of water for disinfecting wood and other materials. • Mould may also damage building materials long after the flood. • carpets Do not mix bleach with other household chemical • carpet padding products, especially ammonia or toilet bowl cleaner. For more detailed information, visit: • books The chemical reaction can create a poisonous gas. www.calgaryhealthregion.ca/envhealth.