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A STUDY OF FACTORS AFFECTING PARTICIPATION AND PERFORMANCE OF

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					        A STUDY OF FACTORS AFFECTING PARTICIPATION
        AND   PERFORMANCE    OF   POLICE   OFFICERS
        UNDERTAKING THE QUEENSLAND POLICE SERVICE’S
        MANAGEMENT     DEVELOPMENT   PROGRAM     BY
        DISTANCE EDUCATION




                           BARBARA LEIGH JACK
                  M.Ed. B.Ed.St. G.Dip.Ed. G.Cert.(TESOL) T.C.




                  A thesis in partial fulfilment of the requirements

                       for the degree of Doctor of Philosophy




The work presented in this thesis is, to the best of my knowledge and belief, original,
except as acknowledged in the text, and the thesis has not been submitted, either in
whole or in part, for any academic award at this or any other tertiary educational
institution. All research procedures reported in this thesis received approval from
the Ethics Committee.




Faculty of Education
Queensland Research Office
ACU - National
December 2005
                                       ABSTRACT



Management education for police officers has played a significant role in the desired
transformation of police services around the world from vocational to professional status.
This thesis reports research that employed qualitative and quantitative data collection
methods to investigate the factors affecting participation and performance of Queensland
Police Service officers who undertook the Management Development Program by
distance education mode.


Three phases of data collection were employed. The first phase involved interviews with
facilitators of the program about their perceptions of factors that affected participation
and performance of officers enrolled in the program. Data from this phase were used to
develop a questionnaire with seven internally consistent scales. This questionnaire
constituted the second phase of data collection and was completed by officers at the ranks
of senior constable, sergeant and senior sergeant who had successfully completed at least
one unit of the Management Development Program. Data gained from the questionnaire
were used to investigate the relationship between an officer's characteristics and the
factors that influenced participation and performance in the Management Development
Program. An analysis of these data provided the basis for the development of a schedule
for interviews that were conducted with the manager of the program and the head of the
School of Management. Central to these two interviews were implications for the
delivery of the Management Development Program as part of the Queensland Police
Service's continuing education and professional development program. These interviews
constituted the third phase of data collection for this study.


This study found factors that influenced the participation and performance of officers
undertaking the program were their attitude to in-service professional development, how
they perceived professional development, issues about their success potential, the level of
personal, professional and academic support they received, the impact of aspects related


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to program delivery, and discourse with facilitators of the program. A model that
provides a comprehensive representation of the relationships among the variables was
developed. Key recommendations derived from this study have implications for the
clinical delivery of the Management Development Program. Recommendations focus on
the need to market the benefits of the program to individual officers, to provide enhanced
student support services, to ensure the appropriateness of the learning materials, and to
establish orientation programs and assignment-writing workshops for officers.
Recommendations for the Queensland Police Service include the need to market the
program’s importance to continuing education and professional development for officers
as well as the program’s contribution to ensuring officers possessed sound management
skills. Recommendations focussing on human resources include ensuring that numbers
of facilitators are adequate to meet the learning needs of officers and that all facilitators
possess appropriate postgraduate qualifications. It is also recommended that the
postgraduate level of the Management Development Program be reviewed to determine if
it is the most appropriate for the needs of officers and the service.




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