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VOICE OF THE

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VOICE OF THE

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									VOICE OF THE
        I.T. COMMUNITY
                    SPEAKING FOR YOU, REPORTING ON YOU
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   subscribe now
                                                                                                                                                                                                                                                   The big powwow at our nation’s premier                                                      The international VP of global nonprofit                                                                                                              How do you achieve the Mission: Impossible   Five energy trends driving your data centres
                                                                                                                                                                                                                                                   information security event. Page 10                                                         ISACA talks about IT governance. Page 14                                                                                                              during this economic downturn? Page 16       and how not to come up short. Page 22
 PP7687/12/2008(020337)




                                                                                                                                                                                                   PP7687/12/2009 (022956)




                                                                                                                                                                                                                                                                                                                                                                                                                                                         PP7687/12/2009 (022956)
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   17%
                          The Voice of IT Management  mis-asia.com                                                                 November 2008  Vol.18 issue No. 13  RM10.00
                                                                                                                                                                                                                             The Voice of IT Management  mis-asia.com                                                                                                                      June 2009  Vol. 19 issue No. 5  RM5.00                                               The Voice of IT Management  mis-asia.com                                       August 2009  Vol. 19 issue No. 6  RM5.00



                                                                                                                                                                                                                             Race Driver:
                                                                                                                                                                                                                             gRID Takes                        Digi Brings 3g Nationwide                                                                                                                    NEWS
                                                                                                                                                                                                                                                                                                                                                                                                                INSIDe
                                                                                                                                                                                                                                                                                                                                                                                                       02 | Civil Service to Modernise
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     NEWS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I N S I De
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                	 02 | The MSC Malaysia Great ICT


                                                                                                                                                                                                                             BaFTa
                                                                                                                                                                                                                                                                                                                                                                                                            with 3Com                                                                                                                                                                  Sale Launched
                                                                                                                                                                                                                                                                                                                                                                                                       02 | Service Beyond Software                                                                                                                                             	 02 | Cloud gets a head start
                                                                                                                                                                                                                                                                                                                                                                                                       04 | Close Up                                                                                                                                                            	 04 | TM’s HSBB Project to Boost GDP
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                	 05 | Malaysians and the World’s
                                                                                                                                                                                                                             The Malaysian video                                                                                                                                                       05 | DiGi Invests RM150M in Sabah
                                                                                                                                                                                                                                                                                                                                                                                                            and Penang                                                                                                                                                                 Fastest LED and LET
                                                                                                                                                                                                                             game wins British                                                                                                                                                         05 | APC Wins Frost and Sullivan                                                                                                                                         	 05 | F&S: Expect More Converged
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Services
                                                                                                                                                                                                                                                                                                                                                                                                            Award
                                                                                                                                                                                                                             award, beating out                                                                                                                                                        08 | Customer Care Investments                                                                                                                                           	 06 | HP Shows You The Money
                                                                                                                                                                                                                             strong competition                                                                                                                                                             Rising                                                                                                                                                                08 | First National Portal for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Enterpreneurialism Launched
                                                                                                                                                                                                                             such as FIFA 09.                                                                                                                                                          08 | A Dreamspark is Born
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                	 08 | Recession = Longer Work Hours
                                                                                                                                                                                                                                                                                                                                                                                                            INforMaTIoN SEcurITy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     FINANcIAl SErVIcES
                                                                                                                                                                                                                             BY aVaNTIKUMaR
                                                                                                                                                                                                                                                                                                                                                                                                       10 | Securing the Enterprise in                                                                                                                                          	 10 | Sticky Issues
                                                                                                                                                                                                                                                                                                                                                                                                            a Challenging Landscape



                                                                                                                                                                                                                             M
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                	 10 | Risk management strategies
                                                                                                                                                                                                                                        alaysia’s Race                                                                                                                                                 14 | Automate the Many,                                                                                                                                                         not good
                                                                                                                                                                                                                                        Driver: GRID                                                                                                                                                        Deal with the Few
                                                                                                                                                                                                                                        game beat out                                                                                                                                                                                                                                                                                                                                cArEEr
                                                                                                                                                                                                                                                                                                                                                                                                            PublIc SEcTor                                                                                                                                                       	 12 | Six Ways to Ruin Your Résumé
                                                                                                                                                                                                                             competition to win at
                                                                                                                                                                                                                             the British Academy of            Read all about                                                                                                                          16 | Now, Take the Lead!
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     SpEcIAl: DATA cENTrES
                                                                                                                                                                                                                             Film and Television Arts          it on page 5.                                                                                                                                TEcHNoloGy                                                                                                                                                          	 13 | Stop Buying Storage
                                                                                                                                                                                                                             (BAFTA) Games Awards                                                                                                                                                                                                                                                                                                                                 14 | Thundering Down the
                                                                                                                                                                                                                                                                                                                                                                                                       20 | My Fantasy OS                                                                                                                                                              Data Centre




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   subscribers of the computerworld
                                                                                                                                                                                                                             2009, government agency           Datuk Dr. Yee Moh Chai, Minister of Resource Development and Information Technology officiating the launch of Broadband by DiGi
                                                                                                                                                                                                                             Multimedia Development            with DiGi CEO, Johan Dennelind, in Sabah.                                                                                                                                                                                                                                                                        	 16 | During the Downturn:
                                                                                                                                                                                                                                                                                                                                                                                                            INduSTry: Nonprofit                                                                                                                                                        ‘Mission Impossible’?
                                                                                                                                                                                                                             Corporation (MDeC)                                                                                                                                                                                                                                                                                                                                   18 | Where today’s data centres
                                                                                                                                                                                                                             announced late last month.                                                                                                                                                22 | The DataPortability Project                                                                                                                                                have gone wrong
                                                                                                                                                                                                                             MDeC vice president,
                                                                                                                                                                                                                                                              “Failure is Not an Option”                                                                    IT service management                                                                                                                                                                                                 22 | Five Energy Trends Driving




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Malaysia will enjoy convenient delivery
                                                                                                                                                                                                                             creative multimedia                                                                                                            [ITSM]…With the ever                            NETWork MaNaGEMENT                                                                                                                                                         Your Data Centre

                                                                                                                                                                                                                             development department,                                                                                                        increasing use of and                      12 | Project Management for                                                                                                                                                   cuSToMEr cArE
                                                                                                                                                                                                                             Kamil Othman, said               MDeC, Deloitte host                           firm Deloitte.                                  dependence upon IT                              Networking Geeks                                                                                                                                                         AWArDS 2009
                                                                                                                                                                                                                             that Malaysian firm              Apollo 13 simulation                             Entry to the Apollo                          to sustain and improve                                                                                                                                                                                              	 31 | Congratulations to all the




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   which ensures that no issue will be
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Winners
                                                                                                                                                                                                                             Codemasters Studio’s Race                                                      13 business simulation                          business performance,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  32 | Listings & Metrics
                                                                                                                                                                                                                             Driver: GRID beat such titles    BY aVaNTIKUMaR                                scheduled for 25 May was                        delivering IT operational




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Customer
                                                                                                                                                                                                                             as FIFA 09, Football Manager                                                   free for MSC (Multimedia                        excellence is becoming


                                                                                                                                                                                                                                                              A
                                                                                                                                                                                                                             2009, MotorStorm Pacific Rift,          n Apollo 13                            Supercorridor) Malaysia                         a critical capability for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   They beat the

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   missed. Fax this form to +603 7804 4026,
                                                                                                                                                                                                                             Pure, and Wii Fit, to win               simulation helps                       status companies, said                          IT organisations,” said
                                                                                                                                                                                                                             the BAFTA GAME British                  IT professionals                       MDeC chief executive                            Badlisham. “The Apollo                                                                                                 market to give you
                                                                                                                                                                                                                             Academy Video Games              better handle governance                      officer, Dato’ Badlisham                        13 simulation continues                                                                                                the best service


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Care awards
                          Read all about this                                                                                                                                                                                Awards 2009 (www.bafta.org).     issues, according to hosts                    Ghazali.                                        MSC Malaysia’s efforts                                                                                                 available—straight


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   or attach a cheque and mail it to
                                                                                                                                                                                                                               Part of the winning team       Malaysian government                             “The Apollo 13 workshop                      to cultivate the highest
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   from their hearts.
                          nation’s top-performing                                                                                                                                                                            that developed GRID is
                                                                                                                                                                                                                             situated here in Malaysia,
                                                                                                                                                                                                                                                              agency Multimedia
                                                                                                                                                                                                                                                              Development Corporation
                                                                                                                                                                                                                                                                                                            is a business simulation
                                                                                                                                                                                                                                                                                                            focused on IT governance
                                                                                                                                                                                                                                                                                                                                                            global standards of IT
                                                                                                                                                                                                                                                                                                                                                            service delivery among MSC                                                                                             Find out more.
                          technology products,                                                                                                                                                                                         Continued on page 2    (MDeC) and consulting                         issues in the context of                                   Continued on page 2                                                                                         Turn to page 31.
                          services and solutions
                          set, as chosen by you.
                          Right after page 9.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Circulations Department,
                          IN S IDE                            03 | IDC: Malaysian PC market     04 | Malaysian government   06 | German tech company                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Fairfax Business Media Sdn Bhd,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   unit 612, block a, Kelana business centre,
                                                              tipped to grow despite global     declares new MSC zone       chooses Malaysia as regional
                           News                               turmoil                                                       hub
                           03 | HP to open largest facility                                     06 | Cisco strengthens
                           of its kind in the world in        04 | IBM teams with 11            commitment to Malaysia      Feature
                                                                                                                            08 | Recession-proof IT jobs


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   97 Jalan ss 7/2, Kelana Jaya, 47301
                           Malaysia                           Malaysian institutes to produce
                                                              innovative IT graduates




CWM_RCA_Nov_cvr.indd 1                                                                                                                                                   11/6/2008 8:31:28 PM      1-9_CWM_Jun09.indd 1                                                                                                                                                                                                           5/27/2009 5:52:02 PM   CWM_cvr_Jul_Aug09.indd 1                                                                                                                           7/17/2009 5:51:53 PM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   petaling Jaya, selangor darul ehsan.


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