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VOICE MAIL & VOICE RESPONSE SYSTEM QUICK REFERENCE GUIDE

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VOICE MAIL & VOICE RESPONSE SYSTEM QUICK REFERENCE GUIDE Powered By Docstoc
					                                          VOICE MAIL & VOICE RESPONSE SYSTEM
                                                QUICK REFERENCE GUIDE

Voice Mail Function                   (VMS)    Mailbox Password                        (VMS)     Voice Mail Service Codes                           (VMS)
Keys
                                               Setting Your Password:                                                                     Service                                       Option
                                               System Phone                                                     Function                                    Optional Function
Programming a Voice Mail Key:                                                                                                              Code                                         Code
System Phone Only                              1. Press Voice Mail Access key (SC 851:67).        Help                                      0#
1. Press SPK key.                              2. Dial service code 65#.                                                                            Replay Message                         1#
2. Dial 851.                                   3. Dial new four digit password.                                                                     Pause/Restart the Playback             4#
3. Press the key you want to program.          4. Dial #.                                                                                           Erase Message and Play Next
                                               5. Your password will be spoken to you.                                                                                                     7#
4. Enter the 2-digit function number,                                                                                                               Message (during message playback)
   followed by any additional information      6. Dial 0# to confirm (or 1# to cancel).                                                             Save and Play Next Message            9#
                                               7. Hang up.                                        Play Message                              1#
   required (see table below).                                                                                                                      Copy the Message                      2#
5. Press HOLD.                                                                                                                                      Skip Playback Forward 8 seconds       3#
                                               Single Line Telephone
                                               1. Lift handset.                                                                                     Skip Playback Backward 8 seconds      6#
     67 + Mail Box - Mail Box Key                                                                                                                   Broadcast the Message                 28#
                                               2. Dial 884 (default).
     - for direct access to mailbox                                                                                                                 Exit                                  *#
                                               3. Enter mailbox number and/or password.
     68 + 0 - Voice Mail Service                                                                  Erase All Messages                        7#      Confirm Erase                         0#
                                               4. Dial service code 65#.
     - skip message forward and replaying                                                         End Recording of Message                  9#
                                               5. Dial new four digit password.
     68 + 1 - Voice Mail Service                                                                  Broadcast Message to a Multiple
                                               6. Dial #.                                                                                   2#
     - skip message backward and replaying                                                        Address Group
                                               7. Your password will be spoken to you.
     69 + 0 - Conversation Record                                                                                 Play                      31#
                                               8. Dial 0# to confirm (or 1# to cancel).           Greeting
     - Start/stop manual conversation record                                                                      Record                    32#
                                               9. Hang up.                                        Message 1
     69 + 1 - Conversation Record
                                                                                                                  Erase                     37#
     - Delete conversation and re-record
                                               Deleting Your Password:                                            Play                      35#
     69 + 2 - Conversation Record                                                                 Greeting
                                               System Phone                                                       Record                    33#
     - Cancel call record and delete                                                              Message 2
                                               1. Press Voice Mail Access key (SC 851:67).                        Erase                     38#
     70 + Mailbox - Automated Attendant
                                               2. Dial service code 65#.                                          Play                      36#
     - set call forward to Voice Mail.                                                            Greeting
                                               3. Dial 9999.                                                      Record                    34#
     71 + Mailbox - Greeting Message                                                              Message 3
                                               4. Dial #.                                                         Erase                     39#
     - select one of three greetings.
                                               5. Dial 0# to confirm (or 1# to cancel).                                                             Notify to an Extension                 1#
                                               6. Hang up.                                                                                          Notify to an External Number           2#
Checking the function of a                                                                        Message Notification                      61#
Programmable Function Key:                                                                                                                          Cancel Notification                    0#
                                               Single Line Telephone                                                                                Exit                                   *#
Display System Phone Only
                                               1. Lift handset.                                   Set Automated Attendant, All Calls        62#
1. Press CHECK.
                                               2. Dial 884 (default).                             Play Messages “First In First Out”
2. Press the programmed key.                                                                                                                63#
                                               3. Enter mailbox number and/or password.
   The programmed function displays.                                                              Play Messages “Last In First Out”         64#
                                               4. Dial service code 65#.
                                                                                                  Password Setting                          65#
                                               5. Dial 9999.
                                                                                                  Message Registration Control              66#
                                               6. Dial #.
                                               7. Dial 0# to confirm (or 1# to cancel).           Set Automated Attendant, Busy/NA          67#
                                               8. Hang up.                                        Set One-Digit Dialling                    68#
                                                                                                  Exit                                      *#




Voice Mail Messages                   (VMS)    Transferring a Message to a                       Automated Attendant                     (VMS)      To Listen to a Greeting Message:
                                               Broadcast List:                                                                                      System Phone
Listening to Messages:                         1. After the message playback has ended,          Forwarding Your Calls to Voice Mail:               1. Press Voice Mail Access key (SC 851:67).
System Phone                                   2. Dial 28#.                                      System Phone                                       2. Dial service code (see table below).
1. Press Voice Mail Access key (SC 851:67).    3. Dial abbreviated broadcast list number         1. Press Automated Attendant key                   3. Listen to the message and hang up.
2. Messages are automatically played back.        (0-9).                                            (SC 851:70) repeatedly until the desired
                                               4. Dial #.                                           call forward setting is made – All, No          Single Line Telephone
Single Line Telephone                          5. Dial 0# to accept.                                Answer, Busy, Busy/No Answer, Cancel.           1. Lift Handset.
1. Lift handset.                               6. Hang up.                                                                                          2. Dial 884 (default).
2. Dial 884 (default).                                                                           Single Line Telephone                              3. Enter mailbox number and/or password.
3. Enter mailbox number and/or password.       Accessing Voice Mail from Outside:                1. Lift Handset.                                   4. Dial service code (see table below).
4. Dial service code 1#.                       1. Dial in to listen to your personal greeting.   2. Dial 884 (default).                             5. Listen to the message and hang up.
5. Listen to messages.                         2. Dial *.                                        3. Enter mailbox number and/or password.
                                               3. Enter your password.                           4. Dial service code to toggle on and off:             31# Play Message 1
Recording a Message to Send to a               4. Dial #.                                           62# = Forward All Calls                             35# Play Message 2
Mailbox:                                       5. You now have access to the service code           67# = Forward on Busy or No Answer                  36# Play Message 3
1. Press SPK key or lift handset.                 options for your mailbox,
2. Dial 884 (default).                            (e.g. dial 1# to listen to your messages).     Enabling One-Digit Dialling:                       To Erase a Greeting Message:
3. Dial *.                                                                                       1. Press Voice Mail Access key (SC 851:67),        System Phone
4. Dial the mailbox number you wish to send                                                         or                                              1. Press Voice Mail Access key (SC 851:67).
   a message to.                                                                                    Lift Handset and Dial 884 (default).            2. Dial service code (see table below).
5. Dial #.                                                                                       2. Enter mailbox number and/or password.           3. Dial 0# to erase message.
6. Record message.                                                                               3. Dial 68# to toggle setting on and off:
7. Hang up.                                                                                                                                         Single Line Telephone
                                                                                                 By default, destinations for digits 1 and 2 are    1. Lift Handset.
Recording a Message to Send to a                                                                 Personal Abbreviated Dial Bins 918 and 919.        2. Dial 884 (default).
Broadcast List:                                                                                                                                     3. Enter mailbox number and/or password.
System Phone                                                                                     To Record a Greeting Message:                      4. Dial service code (see table below).
1. Press Voice Mail Access key (SC 851:67).                                                      System Phone                                       5. Dial 0# to erase message.
2. Dial service code 2#.                                                                         1. Press Voice Mail Access key (SC 851:67)
3. Dial abbreviated broadcast list number.                                                       2. Dial service code (see table below).                37# Erase Message 1
4. Record Message.                                                                               3. Record your message, after the beep.                38# Erase Message 2
5. Hang up.                                                                                      4. Dial 9# to end the recording.                       39# Erase Message 3

Single Line Telephone                                                                            Single Line Telephone                              Selecting a Greeting Message to Play:
1. Lift handset.                                                                                 1. Lift Handset.                                   System Phone
2. Dial 884 (default).                                                                           2. Dial 884 (default).                             1. Press Change Attendant Message key
3. Enter mailbox number and/or password.                                                         3. Enter mailbox number and/or password.              (SC 851:71) repeatedly to toggle:
4. Dial service code 2#.                                                                         4. Dial service code (see table below).               Message 1 = Lamp off.
5. Dial abbreviated broadcast list number                                                        5. Record your message, after the beep.               Message 2 = Lamp solid red.
   (0-9).                                                                                        6. Dial 9# to end the recording.                      Message 3 = Lamp flashing red.
6. Record Message.
7. Hang up.                                                                                           32# Record Message 1                          A Single Line Telephone or a System Phone
                                                                                                      33# Record Message 2                          without a ‘Change Attendant Message’ key,
                                                                                                      34# Record Message 3                          cannot change the Greeting Message.


21st April 2006, V3.00
Message Notification                    (VMS)   Conversation                           (VMS)     General Message                         (VRS)     Personal Greeting                      (VRS)
                                                Recording
Setting Message Notification:                                                                    To listen to the General Message:                 To enable a Personal Greeting:
System Phone                                    AUTOMATIC RECORDING                              System Phone                                      1. Press the SPK key or lift handset, and
1. Press Voice Mail Access key (SC 851:67).     Automatic Recording starts automatically            Your MW lamp flashes when there is a              Dial 713.
2. Dial service code 61#.                       when the call is answered.                          new General Message. A voice message              -OR-
3. Dial 1# for an extension call, 2# for an                                                         periodically reminds you.                         Press the Call Forwarding (Device) key
   outside call, or 0# to cancel.               MANUAL RECORDING                                                                                      (SC 851:17).
4. If either 1# or 2# is dialled, enter                                                          1. While telephone is idle, dial 4.               2. Dial 7.
   telephone number followed by # (it is not    To Start Manual Recording:                          -OR-                                           3. Record your Personal Greeting, or
   necessary to enter a trunk access code).     1. Press the Manual Conversation Recording       1. Press the SPK key or lift handset.                if you already have Personal Greeting or
5. The dialled number will be read out.            Key at any time during the conversation.      2. Dial 711.                                         Park and Page set up, you can dial:
6. Dial 0# to confirm (or 1# to cancel).                                                                                                              7 to re-record
7. Hang up.                                     Storing a Manual Recording Message:                 Normally your MW lamp will now go off.            5 to listen (then # to listen again)
                                                1. If prompted at end of call, enter mailbox        If it continues to flash, you have                3 to erase (press HOLD to cancel erase)
Single Line Telephone                              number where message is to be stored             unanswered Message Waiting requests or         4. Dial # + Personal Greeting condition:
1. Lift handset.                                   -OR-                                             new messages in your Voice Mail mailbox.
2. Dial 884 (default).                                                                                                                                2 = Busy/No Answer
                                                   If Callback Mode is set, wait for the Voice                                                        4 = Immediate All Calls
3. Enter mailbox number and/or password.           Mail system to ring back after call has       Single Line Telephone
4. Dial service code 61#.                                                                                                                             6 = No Answer
                                                   ended, then enter the mailbox number          1. Lift handset.                                  5. Dial the destination to receive your calls.
5. Dial 1# for an extension call, 2# for an        where message is to be stored, and dial #.    2. Dial 712.
   outside call, or 0# to cancel.                                                                                                                     The destination can be:
                                                                                                 3. Dial 5 (Listen).                                  • A co-worker’s extension number.
6. If either 1# or 2# is dialled, enter            If you do not answer the callback or you      4. Listen to message.                                • Your Voice Mailbox (by dialling the
   telephone number followed by # (it is not       do not specify a mailbox number, the          5. Dial 5 again to repeat message.                       Voice Mail master number).
   necessary to enter a trunk access code).        recorded conversation will be deleted.        6. Hang up.                                          • Off-premise via Common Abbreviated
7. The dialled number will be read out.
8. Dial 0# to confirm (or 1# to cancel).        Programming a Manual Conversation                                                                         Dialling (by entering * + Bin No.).
                                                                                                 To Record the General Message:
9. Hang up.                                     Recording Key:                                                                                        • Greeting without forwarding so caller
                                                                                                 1. Press the SPK key or lift the handset.
                                                1. Press SPK key.                                                                                         hears busy (by entering your extension
Canceling Message Notification:                                                                  2. Dial 712.
                                                2. Dial 851.                                                                                              number).
System Phone                                                                                     3. Dial 7 (Record).
                                                3. Press the key you want to program.                                                              6. Dial Personal Greeting type:
1. Press Voice Mail Access key (SC 851:67).                                                      4. Record message, then dial # when finished.
                                                4. Dial service code 69.                                                                              2 = All calls
2. Dial service code 61#.                                                                        5. Hang up.
                                                5. Dial 0.                                                                                            3 = Outside calls only
3. Dial 0# to cancel.                           6. Press HOLD.                                                                                        4 = Intercom calls only
4. Dial 0# to confirm (or 1# to cancel).                                                         To Erase the General Message:
                                                                                                                                                   7. Hang up.
5. Hang up.                                                                                      1. Press the SPK key or lift the handset.
                                                Listening to a Recorded Conversation:
                                                System Phone                                     2. Dial 712.
                                                                                                                                                      Your DND or Call Forwarding (Device)
Single Line Telephone                           1. Press Voice Mail Access key (SC 851:67).      3. Dial 3 (Erase).
                                                                                                                                                      Programmable Function Key flashes when
1. Lift handset.                                2. Messages are automatically played back.       4. Press Hold to cancel without erasing
                                                                                                                                                      Call Forwarding is activated.
2. Dial 884 (default).                                                                              (System Phone only).
3. Enter mailbox number and/or password.        Single Line Telephone                            5. Hang up.                                       To cancel your Personal Greeting:
4. Dial service code 61#.                       1. Lift handset.                                                                                   1. Press the SPK key or lift handset.
5. Dial 0# to cancel.                           2. Dial 884 (default).
6. Dial 0# to confirm (or 1# to cancel).                                                                                                           2. Dial 713 + 73.
                                                3. Enter mailbox number and/or password.                                                           3. Hang up.
7. Hang up.                                     4. Dial service code 1#.
                                                5. Listen to messages.




Park and Page                           (VRS)   VRS Messages                           (VRS)     To Record, Listen to or Erase a VRS               Preamble Message                       (VRS)
                                                                                                 Message via DISA:
To have the System Page you when                To Record a VRS Message:                         1. Place a call into the system.
                                                                                                                                                   To Answer a Call with Preamble
                                                1. Press SPK key or lift handset.                2. After the system answers, dial the DISA
you have a Call:                                                                                                                                   Message:
                                                2. Dial 716.                                        password (default=000000).
1. Press the SPK key or lift handset, and                                                                                                          1. Answer the ringing call and wait for the
                                                3. Dial 7 (Record).                              3. Dial 716 and the VRS password.
   Dial 713.                                                                                     4. Dial the function you want.                       preamble message to finish.
   -OR-                                         4. Dial the message number (01-48).                                                                   The line key turns solid red as the system
                                                   Ensure that the message number selected          7 = Record
   Press the Call Forwarding (Device) key                                                           5 = Listen                                        automatically plays the preamble message
   (SC 851:17).                                    is not used for other VRS functions.                                                               to the caller.
                                                5. Record your message, after the beep.             3 = Erase
2. Dial 7.                                                                                       5. Dial the message number (01-48).               2. When you hear two beeps and the line key
3. Record your Personal Greeting, or               Normally, your message cannot exceed 2                                                             turns green, converse with the caller.
                                                   minutes. If you hear, “Recording              6. Record the message and press # to end
   if you already have Park and Page or                                                             recording.
                                                   finished,” you have exceeded the allowed
   Personal Greeting set up, you can dial:                                                          • If you dialled 7 to record, you can dial
                                                   message length.
   7 to re-record                                                                                      # to listen to the message you just
                                                6. Press # to end the recording.
   5 to listen (then # to listen again)                                                                recorded.                                   Checking Time/Date                     (VRS)
                                                7. Hang up.
   3 to erase (press HOLD to cancel erase)                                                          • If you dialled 5 to listen, you can dial 5
4. Dial #7.                                                                                            and message number to hear it again         & Station Number
                                                To Listen to a Recorded Message:                                                                   System Phone Only
5. Record your Page Message.                    1. Press SPK key or lift handset.                      or if you want to record, listen to or
6. Dial # + Paging Zone Access Code.            2. Dial 716.                                           erase another message, go to step 4.
   E.g. Internal Zone 1 = 801 + 1.                                                                  • If you dialled 3 to erase, you must go       To listen to the Station Number:
                                                3. Dial 5 (Listen).
         External Zone 1 = 803 + 1.                                                                    to step 7 (hang up).                        1. While telephone is idle (handset on-hook),
                                                4. Dial the message number (01-48).
         Combined Zone 1 = 751 + 1.                                                              7. Hang up.                                          dial 6.
                                                   You’ll hear the previously recorded
7. Dial Park and Page type:                        message. If you hear a beep instead, there
   2 = All calls                                   is no previous message recorded.              VRS Message Numbers:                              To listen to the Time/Date:
   3 = Outside calls only                       5. Press # to listen to the message again.       By default, VRS message numbers are not           1. While telephone is idle (handset on-hook),
8. Hang up.                                     6. Repeat from step 3 to listen to another       assigned. In your system, the following              dial 8.
                                                   message.                                      message numbers have been assigned to
    Your DND or Call Forwarding (Device)        7. Hang up.                                      common VRS messages.
    Programmable Function Key flashes when
    Call Forwarding is activated.               To Erase a Recorded Message:                         Message Name
                                                                                                                              Message No.          Feature Availability
                                                1. Press SPK key or lift handset.                                               (01~48)
To Pick Up your Park and Page:                  2. Dial 716.                                                                                       Each feature is marked with a VMS or VRS
                                                3. Dial 3 (Erase).                                Automated Attendant
1. Press the SPK key or lift handset.                                                                                                              indication.
2. Dial 715 + your extension number.            4. Dial the message number (01-48).
                                                5. Press HOLD (system phone only) to              Guidance Message                                 VRS = Features available when either the
                                                   Cancel the procedure without erasing (and                                                             DSPDBU-A1 card (Voice Recording
To Cancel your Park and Page:
                                                   return to step 3).                                                                                    System) or DSPDBU-( ) card with
1. Press the SPK key or lift handset.                                                             General Message
                                                6. Hang up to erase the message.                                                                         CF-( ) fitted (Voice Mail) are
2. Dial 713 + 73.
                                                                                                                                                         installed.
3. Hang up.                                                                                       Preamble Message
                                                                                                                                                   VMS = Features available only when the
                                                                                                                                                         DSPDBU-( ) card with CF-( ) fitted
                                                                                                                                                         (Voice Mail) is installed.



21st April 2006, V3.00

				
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Description: VOICE MAIL & VOICE RESPONSE SYSTEM QUICK REFERENCE GUIDE