SETTING THE AGENDA FOR TRAVEL
Friday December 19, 2008, | Editor: email@example.com | Advertising: firstname.lastname@example.org Page 1
A merry Christmas
BA, Qantas to our readers
As this is our last issue
before the festive season,
Travel Today would like to
wish our army of readers
and advertisers a merry
Christmas and a prosperous
■ Ownership split seen as the as saying the carriers could We would also like
stumbling block not reach agreement on the to thank you for your
ownership split. continuing support and for
Image courtesy of Voyages Hotels and Resorts
Cane said the disclosure all the feedback you have
he proposed merger of negotiations earlier this given us over the past 12
between Qantas and month “had created unrealistic months.
British Airways will expectations about a ratio that Travel Today has again
not go ahead after could never have brought you a series of
the airlines failed Negotiations had been delivered exclusive stories in what
to agree on who created unrealistic given the two has been a year of mixed
would control the expectations about relative values of the fortunes for the industry. We
company. a ratio that could airlines”. have looked to go beyond
Qantas released never be delivered Analysts had the formal announcements Drama,
a brief statement
earlier cast doubt
on the synergies
to bring you interviews and
comments from industry
saying merger talks have
ceased between the carriers,
created by the merger (Travel
Today, December 5), with many
leaders as well as breaking
despite “potential longer term claiming Qantas would be We plan to introduce Adventure.
benefits”. The airline gave no better served by merging with several new features
further details, except to say an Asian carrier. next year including more Create the ideal Australian
that the companies would Malaysian Airlines said comment, regular sections holiday for your clients
“continue to work together on earlier this week it was in and competitions. But
their joint business between discussions with Qantas over a first and foremost we will
Australia and the UK”. possible merger, a claim denied continue to bring you
But BA spokesman Tony by the Australian carrier. unrivalled and exclusive
Qantas Holidays Limited ABN: 24 003 836 459.
Cane was quoted on Bloomberg Click here to comment. news coverage on the events Licence No. NSW - 2TA 003 004, VIC - 31288,
which affect your industry. QLD - TAG 740, SA - TTA 48 116, WA - 9TA 510
Travel Today will be back
Delta Airlines flags Sydney plan on January 5.
Delta Airlines is expected to loaded schedules into global In today's issue
announce today that it will take distribution systems showing
■ V Australia weighs up
on United Airlines, Qantas and daily flights from Sydney to Los
V Australia on the trans-Pacific Angeles from July 1. BSP - p2
route from July. Fares, which are expected ■ Year in review - p3
The Atlanta-based carrier, to lead in around $1899, are
■ Paul McGrath - p4
which recently merged with now available to book on
Northwest Airlines, has Northwest’s website. ■ Letters - p5
02 9422 2191
SETTING THE AGENDA FOR TRAVEL Are you a STAR Candidate?
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Oneworld RTW Air NZ makes
VSP may stay, Oneworld has secured a travel
industry first by selling multi-
airline, round-the-world tickets
Air New Zealand has
called on the country’s
says airline online, a move revealed by
Travel Today (June 3).
The online booking tool is
available for the Oneworld
international airports to
help stem the decline in
visitor numbers by making it
cheaper for carriers to land.
■ V Australia may stick with VSP using IATA’s BSP until it gained Explorer fare, and is available Air NZ deputy chief
in Australia an air operator’s certificate through oneworld.com. executive Norm Thompson
(AOC) (Travel Today, August called on Auckland,
21). The standoff meant V AirAsia X sale Wellington and Christchurch
Australia may shun Australia faced the prospect airports to follow the lead of
the International Air of not being able to sell tickets AirAsia X is offering special Singapore’s Changi airport
Transport Association’s through travel agents. one-way flights between Perth in offering landing fee
Billing and Settlement Plan However, in partnership with and Kuala Lumpur from $199. rebates. Changi airport is
(BSP) and instead stick with eNett International, V Australia Flights from the Gold Coast are currently offering airlines
its own settlement plan in set up its own variant on the available from $298, while from a 25 per cent rebate on
Australia, the airline’s boss BSP, known as the VSP. Melbourne fares are $309. landing fees in an effort to
has said. Asked if it would switch boost tourism.
Speaking to Travel Today, to IATA’s system once it gets Thai cuts YQ “Unlike Singapore, the
V Australia executive general its AOC, he added: “Not if costs of landing at Auckland,
manager, Scott Swift, said the the eNett solution is proving Thai Airways has cut its fuel Wellington and Christchurch
V Australia Settlement Plan had as effective as it has been, surcharge for flights from airports are excessive by
been well received by agents in but we’ll wait to make that Australia. The new surcharge international standards,”
Australia and New Zealand. decision. We may just stay with has been reduced from $US125 Thompson said.
V Australia was barred from eNett in Australia.” ($177) to $US64.50 ($92). Click here to comment.
SETTING THE AGENDA FOR TRAVEL
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The year in review: 2008
01 Stella announces job cuts 03 Flight Centre acquires UK-
and abandons search for chief based Back Roads Touring, says
operating officer, revealed it is unlikely to reach pre-tax
exclusively by Travel Today. profit target of $250m.
01 Tempo Holidays acquired 05 C&M Recruitment opens
by Cox and Kings. office in Australia.
03 Flight Centre announces 05 eCruising opens office in
plan for national retail cruise Hong Kong.
network, Cruiseabout. 11 Emirates announces 88
04 V Australia reveals plan per cent dip in profit to $114
to fly three weekly services million.
between Brisbane and LA from 17 Andrew Macfarlane named
March 2009. Here is part two of our look back at general manager of Magellan
08 Classic International Cruises Travel Group.
axes plans for Princess Daphne’s
the highlights of 2008. 18 Baz Luhrmann’s Australia
maiden Australian season. premieres.
10 Trafalgar announces plan to slump 50 per cent in the year to plan for Sydney-Reunion-Paris 25 Qantas lowers profit
split off its river cruising brand, June 2008. flights from April 14. forecast from $751 million to
Uniworld. 20 AirAsia X confirms launch 19 Pacific Blue to launch Bali $500 million.
14 Toll Holdings to split off Virgin of Melbourne flights from flights from December 1. 26 Anti-government protesters
Blue by distributing its 62.7 per November. 22 Inaugural Qantas A380 force the closure of Bangkok
cent stake to its own shareholders. 21 Qantas posts pre-tax profit touches down in Sydney airport.
17 Etihad reveals plan to fly to of $1.4bn, up 46 per cent. (pictured). 27 Terrorists attack popular
Melbourne. 26 Flight Centre posts $213m 22 Garuda flags return to western hotels in Mumbai.
18 Qantas announces it will pre-tax profit, up 40 per cent. Brisbane. 28 Garuda suspends plans for
axe 1,500 jobs. 28 Wotif posts $34.5m pre-tax 26 Bruce Buchanan appointed Brisbane-Bali flights.
21 Virgin Blue proposes a profit, up 31 per cent. chief executive of Jetstar.
baggage fee. DECEMBER
23 V Australia lodges application SEPTEMBER OCTOBER 01 Thousands of Australians
to fly to Johannesburg in 2009. 01 STA axes Intrepid as a 02 Gary Elliott returns as boss stranded in Thailand as airports
28 Alan Joyce named as Geoff preferred partner. of Bestflights.com. remain closed.
Dixon’s successor at Qantas. 01 Stella unveils Travel2 in 07 Air New Zealand reveals plan 02 Gavin Smith appointed
29 Qantas Boeing 747-400 Australia. to axe Tasman routes from March. managing director of Royal
makes emergency landing in 02 Virgin Blue announces 08 Tourism Australia unveils Caribbean Australia.
Manila after mid-air incident. plan to open training and new global advertising campaign. 03 Qantas reveals merger talks
30 Chris Rankin appointed to maintenance base in Sydney. 08 Qantas jet in emergency with British Airways.
head up Qantas Holidays. 04 Accor launches upscale landing in WA. 09 Travel Compensation Fund
boutique hotel brand, Mgallery. 14 Fuel surcharges class action proposes risk-weighted annual
AUGUST 04 IATA revises industry losses begins in Federal Court after contributions scheme.
01 Flight Centre, Intrepid form to US$5.2 billion. two years of pre-trial hearings. 09 Tourism Fiji gains funding
retail joint-venture. 05 Former Voyages boss Grant 20 Qantas A380 embarks on boost for 2009, up from $8.3m
01 AirAsia X reveals plan to Hunt launches Anthology brand. first commercial flight. to $19.5m.
charge passengers by weight. 11 Escape Travel reveals 28 United Airlines cuts base 11 RACQ buys Suncity Travel.
01 NRMA takes over Value Tours. restructure of retail and commission for Australian agents 12 Etihad cuts base commission
08 Travelscene American franchise divisions. from five to three per cent. for Australian agents from nine
Express general manager Les 15 UK’s XL Leisure Group goes 29 Council of Australian to seven per cent.
Galbraith resigns. into administration. Tour Operators flags move for 12 Intrepid asks staff to take 10
11 Pacific Blue reveals plan to 17 Keith Stanley quits as wholesalers to quote in $US. per cent pay cut.
fly from Sydney-Auckland from chief executive of Stella Travel 31 P&O reveals plan to 17 V Australia launch date
October. Services. Peter Lacaze takes over. establish two more superliners of February 27 for Sydney-LA
19 Virgin Blue sees net profit 17 Air Austral announces in Australia from 2009. flights, April 8 for Brisbane-LA.
SETTING THE AGENDA FOR TRAVEL
CLICK HERE TO
TO A NEW
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GUEST COMMENT: Paul McGrath of Trafalgar on international travel in 2009
■ Trafalgar managing director Trafalgar is prove that in Egypt. And, as always the
Paul McGrath on international predicting an the same UK remains one of the most
travel in 2009
improvement destinations popular destinations for our
in bookings throughout clients.
uch has been written the UK and Part of our success is
over the past few 2009 once Europe continual product evolution to
months about market consumers remain suit market needs.
conditions. While the market get past the popular with In 2009 we introduced our
has been soft in the last quarter psychological travellers. Be My Guest feature, new
of 2008, Trafalgar is predicting barrier that is Sales to Family Experiences and have
an improvement in bookings Christmas Italy remain expanded our popular train
in early 2009 once consumers strong tour program. January will be
have get past the psychological number of what we are calling which we should see continue a good time for consumers to
barrier that is Christmas. ‘unticketed travellers’ - in other into the New Year. Greece is make a commitment to travel.
While down on last year, words, those who have made always a favourite destination Our pledge to hold brochure
bookings are coming in and their minds up to travel in for Australian travellers, with pricing until 31st January will
we have had good enquiry 2009 but are yet to commit by bookings to the mainland and still be in place as will other
levels for travel in 2009. We making a booking. its islands steady. We have deals to stimulate the market.
believe there are a substantial Trafalgar’s current bookings also seen an increased interest Click here to comment.
Roamfree addition Taj reopening
Roamfree has announced the The Taj Mahal Palace and
2008 THE BEST OF FINAL CALL
addition of a major global Tower will reopen on
distribution channel by adding December 21. It has been Travel firm World Nomads A hotel guest in Hannover
European site Booking.com to closed following the terror introduced a series of reportedly spent 27 hours on
its technology suite. attacks in Mumbai last month. language guides on its website. the phone to a sex hotline,
Partnership manager Katrina racking up a $13,000 phone
Greeves said travellers heading bill. The guest told German
Jetstar launch Peregrine release overseas can download the newspaper Bild: “I was sitting
Jetstar yesterday launched Peregrine has released guides, which feature common in my hotel at night and
its inaugural services into its Active Adventures and phrases they may need when suddenly became horny, so I
eastern Japan with the launch Expeditions Worldwide visiting a foreign land. “There called a sex hotline. I did not
of flights from Cairns and the brochure for 2009/10. The are just five or so key phrases, keep track of time, it was like
Gold Coast, to Tokyo Narita. brochure features over 140 like ‘these drugs aren’t mine’,” a movie. I just kept going.”
holidays including journeys Greeves said. Hotel workers were forced to
in Africa, Asia and Europe. confront the man about the
SAA sale fares Peregrine has guaranteed Qantas named its inaugural bill. “They said I have good
South African Airways there will be no currency A380 after aviation pioneer stamina,” he added.
has released special fares surcharges on any trip Nancy-Bird Walton, and Final
to coincide with its 75th departing before August 31. Call was treated to a classic I Gde (pronounced ‘geday’)
anniversary in 2009. Fares anecdote to mark the occasion. Pitana, director of promotions
are on sale until January P&O launches The 93-year-old was seated for Indonesia’s ministry of
30 and start from $1475 next to John Travolta at a tourism, could not believe
return between Perth and
biggest ever sale Qantas dinner, and thought it how popular he was when
Johannesburg. Sydney fares P&O Cruises has launched polite to introduce herself to he first arrived in Australia.
start from $1575. its biggest ever cruise sale by the Hollywood star. “When I first came to Australia
offering up to 50 per cent off “And what is it you do?” she in 1993 I thought I was so
Austrian cuts YQ more than 110 cruises. asked the Grease star. famous because everyone was
The sale is on from now until “I'm an actor,” Travolta said. calling me by my name, they
Austrian Airlines has reduced March 15, with prices starting “What’s your name?” were coming up to me saying
its fuel surcharge on long- from $699pp on a seven-night “John Travolta.” ‘G’day, G’day’. It took me a
haul flights from $US106 cruise from Brisbane to the “Nope, never heard of you,” while to realise it was just an
($150) to $US90 ($128). South Pacific. Nancy-Bird replied. Australian thing,” he said.
SETTING THE AGENDA FOR TRAVEL
JOBS - SALARIES - TIPS
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Travel Today was inundated with letters on Peter Lacaze's comments
in Wednesday's issue (Dec 17). Here's a selection of responses.
question the truth of Peter acaze is one of those in from the website and
Lacaze’s comments in Travel techno-phobes who live in immediately sought to break
Today. As I am sure the the past and could not cope the partnership because they
entire industry is aware, Stella with present realities. Numbers considered online bookings
Travel owns bestflights.com.au, may not be impressive at the unfair to their agency
bestcoachtours.com.au etc. moment but there is plenty of network.
These are not only online room to grow online. And a Ozcruising is currently one
booking engines, but discount lot of businesses use an online of the highest selling agents
booking engines, designed to presence as a supplement to for P&O and Princess and is a
compete with Lacaze’s own inform, to brand and to impress. completely online service.
agents. I won’t be very surprised at all It is quite amazing that Harvey commercial rules, then of course
These booking engines offer if I found out Lacaze hasn’t even World Travel still takes credit there are consequences.
discounts on such products as got an email address of his own. for the $9 million + online sales In reality it’s a bit like a bank
Globus coach tours – at 10%!! Sting Pilapil, Devere Hotels, generated by Ozcruising for saying there is no case for
I question why products that Sydney. the Harvey World travel Group providing ATM’s. In today’s
don’t take direct bookings need without crediting them as online reality, no one would truly
to be discounted and I have yet s a previous member bookings. believe such a statement...the
to receive a satisfactory response. of the Harvey World It would be a scary place overall industry model just needs
Had I received a response “family” we find Peter to be living in denial that to mature and adapt to that
such as what appeared in Travel Lacaze’s comments short sighted online bookings should not reality.
Today I would have been a at best. be considered in your overall David Allen, managing
happy franchisee! It is not surprising that the business plan director, Intelligent Business
Websites and online booking Harvey World Travel websites Craig Chisholm, director, Solutions Ltd.
engines encourage the public to are not doing well when you are Ozcruising (and former
book direct, yet where do they not allowed to promote your director of Harvey World acaze’s comment will go
go when they have a problem? website outside of your official Travel Tuggeranong and down in the annals of
Back to the bricks and mortar, territory. Belconnen). history alongside the gem
that’s where. This eliminates the ability from IBM’s managing director
What big conglomerates fail to advertise through search n truth I have to say it’s a that personal computing will
to realise is that at the end of the engines, online media, and the great publicity grabbing story, never catch on!
day no one is going to look after like. and I don’t often comment I have approached several
a passenger like an agent and The other reason that the on such trivia. I have to agree booking engine providers to
big travel conglomerates such as Harvey World travel website with Peter that most major travel have an engine which enables
Stella should be supporting their doesn’t generate many sales groups are not structured or customers to get the information
agents in this! is that you are unable to book adequately committed to use they want. Rather than the
Rosemary Thomas, Owner/ anything online when in fact it this channel correctly to create information that the independent
Manager, Harvey World Travel directs you back to the store. and measure value/profits in a booking engines are prepared
Niddrie, Victoria. For an example, Ozcruising, meaningful way. to offer, any high user travelling
when partnered with Harvey Having had access to and cattle class knows what they
f Stella lost an account World Travel Tuggeranong, managed significant online want. They want available
worth $300 - $500 million accounted for approximately travel sites within the region, flights through a period - rather
would Lacaze still think it 20% of the total sales generated I often saw conflicts arise as than a particular day - price
“it's nothing”? for the Clear the Decks franchisees complained that differentiated with options. And
Quite an amazing attitude to campaign earlier this year online “stole their customers”. they will use individual airline
achieving sales, if he has been through the on-line booking site. At the other end of the scale sites to compare and book rather
quoted correctly, I would say. We found Harvey World Travel suppliers/intermediaries wanted than the likes of Bestflights.
Craig Harris, Relaxing management hostile to the fact it for volume or control purposes Chris Moore, owner,
Journeys Ltd. that these bookings were coming - If you do not follow proper restorwreck.com.
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