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									        Welcome to FRO Training

                            Module 5
                 Family Readiness Deployment Plan
Updated: April 2007                                 5-1
FR Deployment Duties

      Pre-deployment Goals
Elements of pre-deployment planning include:
• Pre-deployment briefing(s)
• Team organization
• Communication

Planning Meeting with Family Readiness
  Establish and express the CO’s guidance on:
  •   Casualties
  •   Funding
  •   FRO issues
  •   Unit rosters
  •   Recruiting and training KVs
  •   Volunteer appreciation
  •   Dismissing KVs
  •   Family Readiness events
  •   Newsletter
  •   Unit 800 number/recorded message
  •   Unit website
  •   Supporting families of Individual Augmentees and Attachments
  •   Unit policy regarding support to families of single Marines
  •   Natural disasters

              Knowledge Check
You are going to meet with the Directors of MCFTB, Marine and Family Services,
   command leadership, and the families to communicate the CO’s goals. What
   should you discuss with each team member? Match the appropriate discussion
   topics with each Family Readiness Team member.
                         Unit L.I.N.K.S. session, KV Training schedule, Pre-
                         deployment briefings, Military OneSource, PREP, and
 Marine and              CREDO.
  Services               Through unit communications, you’ll communicate: the
                         command’s commitment, introduce Team members,
                         recruit KVs, review KV responsibilities, and provide
MCFTB                    training dates for KV training.

                         Review Family Readiness goals, expectations,
                         participation, provide updates at staff meetings, and
Families                 introduce the Team to unit leadership.

                         Crisis response center, New Parent Support, Stress
Command                  Reduction Counseling, Combat/Operational Stress
                         Control, and Critical Incident Stress debriefing.
      Pre-deployment Briefs
Plan Pre-deployment briefings for the families with
  the following in mind:
• Schedule a separate brief for single Marines
• Contact MCFTB for materials and/or assistance
• Schedule more than one brief so everyone can
• Hold one brief three months before departure and
  another one month before departure
• Include brief for children, including puppet show

Emergency Contact Information
• Emergency Contact Information Form
• Emergency Contact Information Card

Emergency Contact Information Form

Emergency Contact Information Card

         Knowledge Check
What are you going to do at the upcoming Pre-
   deployment brief?
A. Inform the families about the resources available
   to them.
B. Plan the Welcome Home event.
C. Discuss Emergency Contact Information.
D. Allow the families time to ask questions and
   voice their concerns.

         Briefing Formats
• Fair or Expo
• Speakers Only

              Knowledge Check
You need to select a location for Family Day. Given the facts about each
    location , which one is best?
A. Usually, this facility is empty, so you are sure it is available. It’s a bit
    of a drive, but at least it is large. You will have to supply any audio-
    visual devices to make presentations. Food and drink are not
B. This facility is available to be scheduled immediately, but it is not
    located within the community. There is adequate air conditioning
    and audio-visual equipment is available. Food and drink are not
C. While this facility is on the small side, the acoustics are so good that
    additional audio equipment is not necessary. Because you have
    checked so far in advance, it is available on the date you have
    planned. It is located in the community where most of the unit
    families live.

             Knowledge Check
When you plan a meeting or event, you have many
 considerations to address. Choose the best options
Plan for a long meeting         OR      Keep it short and focused

Develop a sense of community OR         Use the largest space possible

Arrange for child care for participants OR Leave child care to the parents

Use several different methods     OR    Use only one consistent method
           Team Organization
If a Family Readiness Team does not exist, it is the FRO’s
    responsibility to assemble one. It should include at least:
• Executive Officer
• Sergeant Major
• Chaplain
• KVC and KVN
• Higher Headquarters FRO
• MCFTB staff and programs
• Funding Manager
• Community Support Organizations

    Team Organization Goals
Consider the following while forming the Family
  Readiness Plan and Family Readiness Team:
• Review funding
• Establish a KVN
• Coordinate MCFTB programs

                  Knowledge Check
Select the best choice.
Conduct Family Readiness meetings at            Conduct Family Readiness meetings
least every other month if not deploying
soon. Increase frequency as
deployment date nears.

Rosters                                         Conduct unit roster verifications
                                                regularly and establish a system for
Conduct unit roster verifications as       OR   correcting errors to assure accurate
necessary. Rosters are the KVN’s
                                                rosters and service record books.
                                                Rosters are the command’s
MCFTB Programs
Arrange a unit L.I.N.K.S. session,               Allow the families to research and
coordinate CREDO participation and
                                           OR    coordinate their own training in order
request PREP slots.                              to protect their privacy.
• Send a letter of introduction to families

• Communicate with families of Individual
  Augmentees, Attachments and Detachments

• If authorized by the commander’s guidance and
  by the Marine (in writing), the FRO communicates
  with the designated family member(s) of single

         Communication Plan
Elements of a communication plan should include a
  variety of methods, including:

• KV Phone Tree

• Toll free number/recorded message

• Newsletter

• Official e-mails

• Unit website

• Pre-, During and Post-Deployment Briefs   5-18
         Knowledge Check
You need to schedule some meetings to prepare
   the families for the deployment. Which
   meetings should be held in the Pre-deployment
A. Meetings with the families
B. Meetings with command leadership
C. Planning Meeting with the Family Readiness
D. Meeting with Base Facilities Maintenance

        Knowledge Check
What is the minimum recommended frequency of
  Family Readiness meetings?
A. Monthly
B. Bi-weekly
C. Weekly
D. Every other month

           Knowledge Check
One thing to keep in mind when supporting IA families is
A. They usually have the same lead time to prepare for
   deployment as other families.
B. They shouldn’t need a Newsletter.
C. The gaining command should not need to provide any
   support to the family.
D. They will need to be contacted by the gaining command
   FRO and assigned a KV, while retaining the support of
   their parent command KVN.

          Knowledge Check
Match the type of briefing to the format.
• A limited number of key speakers, as determined
  by the unit. FAIR OR EXPO
• All selected representatives brief for the
  designated period of time. SPEAKERS ONLY
• Limited number of key speakers. Other program
  representatives display their program resources
  on tables or booths. FAIR OR EXPO
                                            FAIR OR EXPO
• Minimal booths.   SPEAKERS ONLY
                                       SPEAKERS ONLY
      Deployment Task List
The elements of a successful Family Readiness
  Plan during the Deployment phase include:

• Team organization

• Communication

• Coordination

           Knowledge Check
To protect Operational Security, which of the
   following must not be discussed or published?

A. Unit family holiday parties.

B. Family Readiness events, funding and fundraising.

C. Welcome Home events, PME needs of the unit and the
   briefing agenda.

D. Deployment areas and times, location of spouses during
   deployments, the planned return date, and any special
   pre-deployment training the Marines conducted.
Communications During Deployment
  Maintain communications by supplying the families
   the information they need, and by managing
   communication within the unit.

  • Inform the families

  • Within the unit

    KV Phone Tree Guidelines
• No more than 10 families per KV

• Spouses are not required to provide their name or number

• Marines are required to provide certain personal
  information to the command

• It is extremely important to maintain current information, in
  case the need arises to contact a family immediately

• Trained and officially appointed KVs only

• KVs must follow privacy and confidentiality rules

             Knowledge Check
Which of these statements are true concerning the
 telephone roster?
    Personal information (name,               Personal information (name,
    address and phone number) can        OR   address and phone number) can
    be released only to authorized            be released to all unit families.
    personnel. This typically
    includes members of the KVN
    and rear detachment.

    Spouses are not required to          OR   Spouses are required to provide
    provide their name or telephone           their name and telephone
    number.                                   number.

     When arranging a telephone               When arranging a telephone
                                         OR   tree, callers should be assigned
     tree, callers should be assigned
     to contact no more than 20 family        to contact no more than 10 family
     members.                                 members.
Coordinate the following during deployment:

• Social activities

• Care for the Caregiver

• General Counseling support

          Knowledge Check
Which of these tasks should you perform when the
  unit is deployed?
A. Maintain unit (telephone) roster.
B. Communicate with the families and within the
C. Maintain Operational Security.
D. Hold a planning meeting with the Family
   Readiness Team.
E. Coordinate social activities.
           Knowledge Check
During a deployment, the families need to be told some
    important information in order to put their worries and
    anxieties to rest. Which of these will you tell them?
A. Speak with each other before you ask the FRO.
B. The unit arrived safely.
C. The mission is the priority.
D. Delays returning home may occur.
E. Speak with Family Readiness Team members when you
   need support.

              Knowledge Check
Social activities need to occur during the deployment, but do
   you understand why it is necessary to plan them
A.   Family members are more likely to attend if events are planned and
     associated with a major deployment, are free or low cost, are held
     locally, and some form of child care is offered.
B.   Provides KVs the opportunity to discuss the personal problems of
     the families they support.
C.   Planned social activities before and during deployments are
     beneficial ways to share important unit information with service
     members and family members.
D.   These activities provide an opportunity for family members to meet
     unit leadership and other family members.

         Knowledge Check
Over time, the stress and demands of caring for
  others and responding to their needs becomes a
  drain on those KVs supporting the unit. What
  are two possible resources that will rejuvenate
  and support the KVs and unit families?
A. Care for the Caregiver
B. General Counseling support
C. KV Support Group
D. Deployment committee

To ease the transition from the battlefield to home,
  our returning Marines and their loved ones
  require adequate preparation and supportive
  services to avoid additional stress and emotional

In addition to the prescribed support services,
  reunion planning can incorporate more social
  aspects of the Return and Reunion process such
  as a “Welcome Home” ceremony or celebration.

       Post-deployment Goals
The reintegration process involves the Marines and
  their families preparing for inevitable changes
  and experiencing the adjustment period after the
  reunion occurs.

Reintegration includes these elements:

• Return and Reunion process for families

• Welcome Home celebration

• Coordinate briefing and communications
         Reintegration Process
Make sure that Marines are aware of all guidance
 and support during the reintegration process.

Some components of the reintegration process

• Combat/Operational Stress Control (COSC) programs

• Return and Reunion

• Warrior Transition

• Support services
        Reintegration Process
Additional components of the reintegration process

• Command safety brief

• Counseling services

• Military OneSource

• Managed Health Network (MHN)

                Knowledge Check
Match the names and descriptions of these components of the reintegration
  process.               This program must be delivered to each unit and non-casualty
Command                        individual prior to leaving the theater of operations by the unit
 Safety                        Chaplain or CREDO trained Chaplains. Other available Chaplains
                               and medical personnel should be on hand to help identify anyone
 Warrior                       exhibiting signs of combat stress and offer supportive services as
Transition                     needed.

 Combat/                       A presentation for this program has been developed for delivery in
Operational                    theater by Chaplains or other qualified personnel. It is posted on
  Stress                       the MCFTB section of the MCCS website. All unit commanders,
 Control                       installation commanders, and the CG, MARFORRES are tasked to
                               assure Marines receive this brief before returning home.
Return and
 Reunion                       Upon arrival at the home location, this brief will go prior to Marines
                               being sent on liberty. It should include aspects such as domestic
                               violence and child abuse issues, alcohol, driving, health, seatbelts,
                               and general behavioral issues.

                               This program includes the symptoms and risks of untreated
                               combat stress, how to recognize it, and both in-theater and home
                               base resources to assist in its treatment.
         Return and Reunion
The following resources are available to help with the Return
  and Reunion phase:

• Return and Reunion Guide for Marines and Families

• Return and Reunion Brief for Marines

• Return and Reunion Workshop for Spouses

• Care for the Caregiver

• Installation Marine and Family Services

• Military OneSource
     Post-deployment Goals
For a memorable Welcome Home celebration,
  consider the following:

• Disseminate the reunion plan to the rear
  detachment personnel, KVN and unit family
  members in a timely manner.

• Games and activities can be planned to entertain
  children (and adults) in conjunction with the
  Welcome Home celebration.

         Post-deployment Goals
Coordinate the briefings and manage communications when the Marines return.

The Family Readiness Team debrief should include:

•   Review successes and failures.

•   Review any readiness trends experienced by the unit.

•   Review Readiness Plan. Share changes made with MCFTB for use by other

•   Re-address frequency of unit communication.

•   Decide if unit and/or families need post-deployment debrief.

•   Hold a KV recognition event upon return of the deployed Marines.

•   Recruit new KVs.

•   Record pertinent information/lessons learned in Turnover Binder.   5-40
              Knowledge Check
Here are some problems that Marines and their families might experience during
   the Return and Reunion phase after a deployment. Match the problem to the

  Care for                 “My husband just came home and I don’t know where to
    the                    begin to explain the little things that have happened since he
 Caregiver                 left. I need to tell him about our finances, the yard, the
                           kids…it’s overwhelming.”

Return and
Workshop                   “As a KV, I never realized how busy I would get while I helped
    for                    support the unit’s families.”

Return and
 Reunion                   “My dad just came home from deployment, and I don’t always
 Guide for                 listen to him like I used to. I’m used to Mom telling me what
 Marines                   to do.”
              Knowledge Check
Which of the following statements describe the kind of help that Military
    OneSource can give the Marines and families after a deployment?
A.   Utilizing Military OneSource is ideal for Marines and Marine
     Reservists (and families) needing counseling services but who are
     not located near an installation.
B.   Marines and family members are allowed six face-to-face
     counseling sessions per incident with a civilian mental health
     practitioner for free.
C.   Military OneSource can help with deployment related issues,
     reunion concerns, parenting, and child care.
D.   If on-base resources are not available, the OneSource consultant
     will provide the caller counseling over the phone.

         Knowledge Check
The Marines have returned and it’s time to discuss
   how well you and your Family Readiness Team
   handled the Pre-deployment, Deployment and
   Post-deployment. What will you discuss?
A. Review successes and failures.
B. Record in Turnover Binder.
C. Re-address frequency of unit communication.
D. Review any readiness trends experienced by
   the unit.
            Knowledge Check
You think you would like to meet with the CO for a post-
   deployment debrief. Which of these are you likely to
   say when discussing the need for a post-deployment
   debrief for the unit’s Marines and families?
A. “I’d like to talk about relocation services.”
B. “I noticed quite a few families need help with financial
C. “Now is NOT the time to recognize KVs.”
D. “Several of the families need legal services.”

Family Readiness Officer Training


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