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					History

The beginnings of the Tata Group can be traced back to 1868, when Jamsetji

Nusserwanji Tata established a trading company dealing in Opium in Bombay. This was

followed by the installation of Empress Mills in Nagpur in 1877. Taj Mahal Hotel in

Bombay was opened for business in 1903. Sir Dorab Tata, the eldest son of Jamsetji

became the chairman of the group after his fathers death in 1904. Under him, the group

ventured into steel production (1905) and hydroelectric power generation(1910). After

the death of Dorab Tata in 1934, Nowroji Saklatwala headed the group till 1938. He was

succeeded by JRD Tata. The group expanded significantly under him with the

establishment of Tata Chemicals (1939), Tata Motors and Tata Industries (both 1945),

Voltas (1954), Tata Tea (1962), Tata Consultancy Services (1968) and Titan Industries

(1984). Ratan Tata, the incumbent chairman of the group succeeded JRD Tata in 1991




Introduction of Tata Group


The Tata Group companies operate in seven business sectors: Communications and

Information Technology, Engineering, Materials, Services, Energy, Consumer Products

and Chemicals. The Group was founded by Jamsetji Tata in the mid 19th century, a

period when India had just set out on the road to gaining independence from British

                                           1
rule. Consequently, Jamsetji Tata and those who followed him aligned business

opportunities with the objective of nation building. This approach remains enshrined in

the Group's ethos to this day.




The Tata Group is one of India's largest and most respected business conglomerates,

with revenues in 2007-08 of $ 62.5 billion (Rs. 251,543 crore). Tata companies together

employ some 350,000 people. The Group's 27 publicly listed enterprises have a

combined market capitalization of some $ 60 billion and a shareholder base of 3.2

million. The major Tata Companies are Tata Steel, Tata Consultancy Services, Tata

Motors, Tata Chemicals, Tata Communications, Tata Power, Indian Hotels and Tata

Tea. The Tata Group has operations in more than 85 countries across six continents, and

its companies export products and services to 80 countries.




The Tata family of companies shares a set of five core values: integrity, understanding,

excellence, unity and responsibility. These values, which have been part of the Group's

beliefs and convictions from its earliest days, continue to guide and drive the business

decisions of Tata companies. The Group and its enterprises have been steadfast and

distinctive in their adherence to business ethics and their commitment to corporate

social responsibility. This is a legacy that has earned the Group the trust of many



                                             2
millions of stakeholders in a measure few business houses anywhere in the world can

match.


They are, by and large, based in India and have significant international operations. The

total revenue of Tata companies, taken together, was $70.8 billion (around Rs325,334

crore) in 2008-09, with 64.7 per cent of this coming from business outside India, and

they employ around 357,000 people worldwide. The Tata name has been respected in

India for 140 years for its adherence to strong values and business ethics.


Every Tata company or enterprise operates independently. Each of these companies has

its own board of directors and shareholders, to whom it is answerable. There are 27

publicly listed Tata enterprises and they have a combined market capitalisation of some

$60 billion, and a shareholder base of 3.5 million. The major Tata companies are Tata

Steel, Tata Motors, Tata Consultancy Services (TCS), Tata Power, Tata Chemicals, Tata

Tea, Indian Hotels and Tata Communications.


Tata Steel became the sixth largest steel maker in the world after it acquired Corus. Tata

Motors is among the top five commercial vehicle manufacturers in the world and has

recently acquired Jaguar and Land Rover. TCS is a leading global software company,

with delivery centres in the US, UK, Hungary, Brazil, Uruguay and China, besides

India. Tata Tea is the second largest branded tea company in the world, through its UK-

based subsidiary Tetley. Tata Chemicals is the world’s second largest manufacturer of

soda ash and Tata Communications is one of the world’s largest wholesale voice

carriers.
                                            3
In tandem with the increasing international footprint of Tata companies, the Tata brand

is also gaining international recognition. Brand Finance, a UK-based consultancy firm,

recently valued the Tata brand at $9.92 billion and ranked it 51st among the world's Top

100 brands. Businessweek magazine ranked Tata 13th among the '25 Most Innovative

Companies' list and the Reputation Institute, USA, recently rated it 11th on its list of

world's most reputable companies.


Founded by Jamsetji Tata in 1868, Tata’s early years were inspired by the spirit of

nationalism. It pioneered several industries of national importance in India: steel, power,

hospitality and airlines. In more recent times, its pioneering spirit has been showcased

by companies such as TCS, India’s first software company, and Tata Motors, which

made India’s first indigenously developed car, the Indica, in 1998 and recently unveiled

the world’s lowest-cost car, the Tata Nano.


Tata companies have always believed in returning wealth to the society they serve.

Two-thirds of the equity of Tata Sons, the Tata promoter company, is held by

philanthropic trusts that have created national institutions for science and technology,

medical research, social studies and the performing arts. The trusts also provide aid and

assistance to non-government organisations working in the areas of education,

healthcare and livelihoods. Tata companies also extend social welfare activities to

communities around their industrial units. The combined development-related

expenditure of the trusts and the companies amounts to around 4 per cent of the net

profits of all the Tata companies taken together.

                                              4
Going forward, Tata is focusing on new technologies and innovation to drive its

business in India and internationally. The Nano car is one example, as is the Eka

supercomputer (developed by another Tata company), which in 2008 was ranked the

world’s fourth fastest. Anchored in India and wedded to traditional values and strong

ethics, Tata companies are building multinational businesses that will achieve growth

through excellence and innovation, while balancing the interests of shareholders,

employees and civil society.




Tata Group is one of India's largest and most respected business groups. Tata Group's

name is synonymous with India's industrialisation. The Group gave India her first steel

plant, hydro-electric plant, inorganic chemistry plant and created a reservoir of scientific

and technological manpower for the country. Its Trusts have instituted the Tata Institute

of Social Sciences in 1936; India's first cancer hospital, the Tata Memorial in 1941, and

in 1945, the Tata Institute of Fundamental Research, which became the cradle of India's

Atomic energy program. Today, Tata Group comprises 96 operating companies in seven

business sectors: information systems and communications; engineering; materials;

services; energy; consumer products; and chemicals. The Group has operations in more

than 54 countries across six continents, and its companies export products and services

                                             5
to 120 nations.



Jamsetji Nusserwanji Tata laid the foundations of Tata Group when he started a private

trading firm in 1868. In 1874, he set up the Central India Spinning Weaving and

Manufacturing Company Limited and thus marked the Group's entry into textiles. In

1887, Jamsetji Tata formed a partnership firm, Tata & Sons, with his elder son Sir

Dorabji Tata and his cousin Ratanji Dadabhoy Tata. His younger son Sir Ratan Tata

joined the firm in 1896. In 1902, the Indian Hotels Company was incorporated to set up

the Taj Mahal Palace and Tower, India's first luxury hotel, which opened in 1903. The

Tata Iron and Steel Company (now known as Tata Steel) was established to set up

India's first iron and steel plant in Jamshedpur. The plant started production in 1912. In

1910, Tata Hydro-Electric Power Supply Company, (now Tata Power) was set up. In

1917, Tata Oil Mills Company was established to make soaps, detergents and cooking

oils. In 1932, Tatas entered aviation sector with the establishment of Tata Airlines. In

1939, Tata Chemicals, presently, the largest producer of soda ash in India, was

established. In 1945, Tata Engineering and Locomotive Company (renamed Tata

Motors in 2003) was established to manufacture locomotive and engineering products.

In 1954, India's major marketing, engineering and manufacturing organisation, Voltas,

was established. In 1962, Tata Finlay (now Tata Tea), one of the largest tea producers,

was established. In 1968, Tata Consultancy Services (TCS), India's first software

services company, was established as a division of Tata Sons. In 1970, Tata McGraw-

Hill Publishing Company was created to publish educational and technical books. In

                                             6
1984, Titan Industries, a joint venture between the Tata Group and the Tamil Nadu

Industrial Development Corporation (TIDCO), was set up to manufacture watches. In

1996, Tata Teleservices (TTSL) was established to lead the Group's foray into the

telecom sector. In 1998, Tata Indica, India's first indigenously designed and

manufactured car, was launched by Tata Motors. In 2000, Tata Tea acquired the Tetley

Group, UK. This was the first major acquisition of an international brand by an Indian

business group. In 2001, Tata entered into insurance business in joint venture with Tata

AIG. In 2007, Tata Steel acquired Corus the fifth largest steel company in the world.




                                            7
Tata Group companies


Tata Motors Ltd.

Tata Communications Ltd.

Tata Power Company Ltd.

Tata Steel Ltd.

Tata Consultancy Services Ltd.

Tata Elxsi Ltd.

Tata Tea Ltd.

Tata Chemicals Ltd.

Tata Sponge Iron Ltd.

Tata Investment Corporation Ltd.

Tata Metaliks Ltd.

Tata Coffee Ltd.

Tata Teleservices (Maharashtra) Ltd.

Tata Advanced Materials Ltd.

Tata Construction and Projects Ltd.

Tata Finance Ltd.

Tata SSL Ltd.

Tata Hydro-Electric Power Supply Company Ltd.

Tata Aig General Insurance

Tata Aig Life Insurance
                                       8
About Tata AIG General

Tata AIG General Insurance Company Limited (Tata AIG General) is a joint venture

company, formed by the Tata Group and American International Group, Inc. (AIG).

Tata AIG General combines the Tata Group's pre-eminent leadership position in India

and AIG's global presence as the world's leading international insurance and financial

services organization. The Tata Group holds 74 per cent stake in the insurance venture

with AIG holding the balance 26 percent. Tata AIG General Insurance Company, which

started its operations in India on January 22, 2001, provides insurance solutions to

individuals and corporates. It offers a complete range of general insurance products

including insurance for automobile, home, personal accident, travel, energy, marine,

property and casualty as well as several specialized financial lines. The Company

believes in offering innovative and relevant insurance solutions in the retail and

commercial space. Each product offering is backed by expertise and an unparalleled

claims service. The Company's products are available through various channels of

distribution like agents, brokers, banks (through banc assurance tie ups) and direct

channels like Tele Marketing, Digital Marketing, worksite etc.




Our Vision : To be India's most preferred General Insurance Company.

Our Purpose : To create unmatched value for our customers, employees, business

partners and shareholders by delivering remarkable service that is consistent, fair and

                                             9
transparent.

Our Values : We share a set of 6 core values: Customer First, People, Passion,

Performance, Integrity and Empathy.




Our values represent the core, shared beliefs that guide how we act and work

together to achieve our goals




American International Group, Inc. (AIG) Profile

American International Group, Inc. (AIG), a world leader in insurance and financial services, is the

leading international insurance organization with operations in more than 130 countries and

jurisdictions. AIG companies serve commercial, institutional and individual customers through the

most extensive worldwide property-casualty and life insurance networks of any insurer. In addition,

AIG companies are leading providers of retirement services, financial services and asset management

around the world. AIG's common stock is listed on the New York Stock Exchange, as well as the stock

exchanges in Paris, Switzerland and Tokyo.




                                                  10
Gaurav D. Garg


Managing Director & CEO, Tata AIG General Insurance Co. Ltd.




Gaurav is currently Managing Director & CEO of Tata AIG General Insurance

Company Limited and brings with him rich experience coupled with an in depth

knowledge of the Non Life Insurance Industry from across various markets.




He has a Master's degree in Business Administration and is also a Fellow of Insurance

Institute of India. He started his career in 1986 at National Insurance Co. Ltd, where he

spent 14 years managing diverse portfolios ranging from retail insurance to insuring

large engineering projects.




In 2000, he joined AIG India as Country Head - Personal Lines and was a part of the start up team that

launched Tata AIG in India. Ever since he never looked back and went on to Head, Field Operations -

Personal Lines at AIG New York in 2004, where he was responsible for six regions globally (namely

Europe, CE/CIS, Mediterranean, Middle East & South East Asia and Australasia Regions). During his

stint with AIG, Gaurav has exhibited immense entrepreneurial spirit and carries a proven track record

of launching successful business operations in various countries in Asia (including India) and the

Middle East.



                                                  11
In June 2007, he returned to India to assume the role of Managing Director of Tata AIG

General Insurance Company, where he was able to successfully steer the company into

a free pricing regime. In short span of time he was able to turn the company around and

made Tata AIG one of the fastest growing private non life insurance companies.




Currently, Gaurav is the Chairman of the "General Insurance Committee of Bombay Chamber of

Commerce" and the "Claims Committee of the Indian Motor Pool". He is also a member of: "FICCI

Committee (Insurance & Pensions)"; "CII Committee (Insurance & Pensions)" and the Accounting

Standards Committee at the Indian Merchants' Chamber


Additionally, he has been a guest lecturer at GE Global Learning Center, University of

Connecticut for their leadership programs and has been an active participant at the

Manhattan Round Table.




2001

    Tata AIG — a joint venture between the Tata group and American
     International Group Inc (AIG) — marks the Tata re-entry into insurance.
     (The group's insurance company, New India Assurance, set up in 1919,
     was nationalized in 1956).


                                              12
                                  Ratan N Tata




     One hundred years from now, I expect the Tatas to be much bigger than it is now.
More importantly, I hope the group comes to be regarded as being the best in India —
best in the manner in which we operate, best in the products we deliver and best in our
value systems and ethics. Having said that, I hope that a hundred years from now we
will spread our wings far beyond India..."
                                                                    RATAN TATA



    Ratan N Tata has been chairman of Tata Sons, the Tata promoter company, since 1991.
    He is also chairman of other Tata companies, including Tata Motors, Tata Steel, Tata
    Consultancy Services, Tata Power, Tata Tea, Tata Chemicals, Indian Hotels and Tata
    Teleservices.

    Mr. Tata joined Tata Steel in December 1962. After serving in various other Tata
    companies, he was appointed director-in-charge of National Radio & Electronics
    Company Limited (NELCO) in 1971. In 1981, he was named chairman of Tata
    Industries, the second Tata promoter company. Mr. Tata is also the chairman of two of
    the largest philanthropic trusts in the private sector in India.



    Mr. Tata is associated with various organizations in India and abroad. He is chairman of
    the Government of India’s Investment Commission and a member of the Prime
                                              13
Minister’s Council on Trade and Industry, the National Hydrogen Energy Board and the
National Manufacturing Competitiveness Council.



Mr. Tata also serves on the International Investment Council set up by the President of
the Republic of South Africa and the UK Prime Minister’s Business Council for Britain.
He is a member of the International Advisory Council of Singapore’s Economic
Development Board, the Asia-Pacific Advisory Committee to the board of directors of
the New York Stock Exchange and of the international advisory boards of the
Mitsubishi Corporation, the American International Group, JP Morgan Chase and Rolls
Royce. He also serves on the boards of Fiat SpA and Alcoa.



Mr. Tata is president of the court of the Indian Institute of Science and chairman of the
Council of Management of the Tata Institute of Fundamental Research. He is a member
of the board of trustees of Cornell University and the University of Southern California
and of the Foundation Board of the Ohio State University. Additionally, he is a member
of the Global Business Council on HIV/AIDS and the Programme Board of the Bill &
Melinda Gates Foundation's India AIDS Initiative.



     Tata products and services for consumers


Agriculture                  Automobiles                  Beverages
Charter flights              Cooling appliances           Crockery
DTH television               Financial services           Food
Holiday homes                Hotels                       Housing
Jewellery                    Leather                      Retail
Solar appliances             Telecommunications           Watches and clocks




                                           14
About AIG

AIG traces its roots back 90 years when an American entrepreneur named C.V.

Starr founded AIG’s earliest predecessor company in Shanghai. What began as a

small insurance business grew to become one of the world’s largest companies. By

the end of 2007 AIG had assets of approximately $1 trillion, $110 billion in annual

revenues, 74 million customers and 116,000 employees in 130 countries and

jurisdictions. Yet, less than a year later, AIG found itself on the brink of failure

and in need of emergency government assistance.




American International Group, Inc. (AIG) Profile




American International Group, Inc. (AIG), a world leader in insurance and financial

services, is the leading international insurance organization with operations in more than

130 countries and jurisdictions. AIG companies serve commercial, institutional and

individual customers through the most extensive worldwide property-casualty and life

insurance networks of any insurer. In addition, AIG companies are leading providers of

retirement services, financial services and asset management around the world. AIG's

common stock is listed on the New York Stock Exchange, as well as the stock

exchanges in Paris, Switzerland and Tokyo.


                                           15
AIG and its Worldwide Operations




   Business Operations in 130 countries across the following lines of business –

     2007 revenues were at $110 billion.

   Life General insurance that includes Accident & Health of which Travel

     Insurance forms a major part


   Insurance and Retirement Services

   Financial Services that include Aircraft Leasing ,Consumer Finance, Credit

     Cards, Real estate , Private Banking,

   Asset Management & Private Equity

   Tata AIG General Insurance (that includes Travel) operations of Tata AIG come

     under the AIU (American International Underwriters) division of AIG which

     have the following financial highlights.

   $17.8 billion in revenue for 9 months 2008 which is estimated to touch $22

     billion for the full year 2008

   $1.07 billion in underwriting profit for the first 9 months(ending August ’08)( We

     have made profits even after the issues surrounded AIG last year)

   Identifiable assets were at $48.7 billion in 2007. Out of this Cash reserves were at

     $6 billion and Investments were at $23billion.The cash reserves of this division

     alone is bigger than the Size of the entire General insurance market in India!!!

   Employs 21,000 people across 80 countries
                                             16
    All individual insurance companies in various countries including India fulfill all

      statutory regulations of the respective countries




Services




Tata AIG General Insurance Company Limited offers a complete range of general

insurance policies, for motor, home, accident and health, travel, energy, property and

casualty, marine and liability purposes, as well as several specialized financial lines.

Apart from its wide and varied product basket, the insurance company also ensures

quick and easy claim settlements, which in turn, has helped it in not only retaining the

old customers (winning their loyalty), but also gaining new ones.


                                            17
Products


Individual Products

Motor


        Auto Secure

        Private Car

        Two Wheeler

        Commercial Vehicle


Home


      Fire Cover

      Pre-Packaged Overages

      Supreme Cover

      Privilege


Accident & Health


      Accident Guard

      Secured Future Plan

      Hospital Care

      Maharaksha

      Healthcare +

                               18
     Criticare


Travel


     Travel Guard

     Student Guard

     Asia Travel Guard

     Domestic Travel Guard




Small Business Products


     Society Policy

     Office Policy

     Package Policy

     Educational Institutes Insurance

     Hotel & Restaurant Insurance

     Shop Insurance




                                         19
Corporate Risk Solutions Group



Accident and Health


     Group Personal Accident

     Group Multi Guard

     Voluntary Employee Benefits


Travel


     Business Travel Accident

     Small Business Travel Accident


Energy


     Contractor's All Risks / Erection All Risks

     Contractor's All Risks Policy

     Erection All Risks Policy

     Advance Loss of Profits

     Boiler & Machinery

     Machinery Breakdown

     Boiler & Pressure Plant

     Electronic Equipment

     Machinery Loss Of Profits

     Chemical
                                           20
      Utilities

      Oil & Petroleum


Property


      Standard Property Insurance Coverages

      Business Guard

      Shakti

      Office

      Commercial

      Risk Management


Marine Cargo


        Marine Open Policy

        Marine Specific Policy

        Marine Sales Turnover Policy


Liability


      Financial Lines

      D&O

      P / E&O

      POSI

      Crime Insurance

                                         21
   Casualty Lines

   Public / General Liability

   Product Liability

   Commercial General Liability

   Workmen's Compensation

   Excess / Umbrella Liability

   Contaminated Products Insurance

   Kidnap, Ransom and Extortion Insurance

   Pollution Legal Liability

   Trade Credit Insurance




                                      22
 Private Car Insurance



 In India one of out of every three car is damaged in an accident. TATA AIG brings you

 the comprehensive insurance cover, which not only covers you for the liability arising

 out of the Third party but covers you against the loss or damage to your vehicle.



Features:

    Incorporates all the features as per the Motor Vehicle tariff.

      Coverage for Partial Loss & total loss arising out of accident, Fire & allied perils

      and theft.

    Discount (NCB) for claim free experience

    Discount for Anti theft devise, member of Automobile Association etc

      Predefined depreciation for the parts needing replacement on account of accident.



 Benefits:



     All the benefits covered under the motor vehicle tariff are passed on the customer,

       few unique to TATA AIG are:

     No deduction on count of Salvage value.

     All India Service network and uniform service parameters.

     Green Channel Settlement - Green Channel Settlement is another first in the

       motor insurance industry. This innovation promises to make accident claims and
                                             23
     repairs easier than never before! Auto Secure customers can simply call Tata

     AIG's Contact centre to avail of this service, at no additional cost. (Insert link for

     details on Green Channel settlement).

Auto Restore Warranty: Tata AIG Auto Secure policyholders can enjoy 'Warranty on

Accident Repairs' when a customer opts for the 'Green Channel



Settlement:



       Direct Payment facility at garages across the country.

         (Link of the List of garages to be provided)

       Faster Claim Settlement

       24 X 7 Contact centre for lodging claims and all queries.

       Convenient & multiple ways of reporting claims.



Cover Includes:



    All coverage’s as per the Motor Vehicle Tariff:

    Loss or Damage to your Vehicle: Any partial or total loss to your vehicle arising

      out of accident or on account of fire and allied perils in covered. Please click to

      Coverage’s and Exclusion for details

    Third Party Legal Liability: Covers Third party property damage and Third party

      Bodily injury.
                                             24
                                 AUTO GUIDELINES:



SCOPE OF COVER:



   1. AUTO SECURE PRIVATE CAR

   2. AUTO SECURE TWO WHEELER

   3. AUTO SECURE COMMERCIAL VEHICLES



UNDERWRITING GUIDELINES:




PRIVATE CAR: Current guidelines are described below and are subject to change time to

time without any prior notice.




a. Field Authority - Producers / channel partners are allowed to source following

   classes of private car (package policy only) after charging the premium as provided

   above. For these they may issue a covernote / policy at their own.



   Vehicle aged up to 10 years

   IDV up to Rs. 2,500,000

   Non-declined models

   IDV variation  10% from the master value

   Break in insurance up to 180 days
                                           25
b. MORATORIUMS:



  Liability only policy

  Rally/Reliability trials

  Extension of geographical area

  Imported models

  Vehicles used from driving tuitions

  Trailers

  Vintage cars




                                        26
MORATORIUMS MAKE AND MODELS



MAKE              MODELS



Chevrolet         Tavera

Maruti            Omni

Tata              Sumo, Spacio, indica-indigo (diesel)

Toyota            Qualis

Mahindra          All Models

Daewoo            Cielo, Nexia

ICML              Rhino




                            27
Add on Covers:




      •    1. Depreciation Reimbursement Vehicle age less than 3 years.

      •    2. Daily Allowance               No pre condition.

      •    3. Return to Invoice             No idv variation, >3yrs age, first
           owner

      •    4. No Claim Bonus protection NCB >=25%

      •    5. Repair of glass, fiber, plastic and rubber parts No pre
           condition

      •    6. Loss of personal belongings                   No pre condition

      •    7. Emergency transport and hotel expenses              No pre
           condition

      •    8. Key Replacement                      No pre condition



Depreciation Reimbursement
                                                                         Claim
                                                                         Values
Avail Full Claim                                                        Otherwise




                                                                 Rubber/ Nylon
                           Fibre Glass
                                                                     -50%
                              -30%     28
29
                                                             Repair of Glass, Fiber…




                                  Save On Out of
                                 Pocket Expenses




Add on covers can be issued satisfying the above conditions in a package form or a la

carte,



The various plans available are.



Silver      option 5

Gold        5, 6, 7, 8 (4 optional)

Pearl       5, 6,7,8,1 (4 optional)

Diamond     5, 6, 7, 8 1, 3, (4 optional)

Titanium    5, 6, 7, 8, 1, 2, (4 optional)

Platinum    1-8 (4 optional)

                                             30
 1. Add on proposal form must be signed by the proposer.

 2. Mid term inclusion/change in add on cover is not allowed hence premium should

    be collected and deposited with precaution and proper communication to the

    client about the coverage’s.




TWO WHEELERS



 Field Authority - Producers / channel partners are allowed to source following

 classes of :-



 TWO WHEELERS:

 Motor Bikes: Non break in cases up to 3 years of age.

 Scooters    : Non break in cases up to 5 years of age.



 No cover note is to be used for insurance of two wheelers; only direct policy

 issuance in webpos is allowed. In rare circumstances where issuance of CN is

 necessary it should only be issued post approval.




                                         31
a. MORATORIUMS:



  Any policy other than package Policy.

  Rally/Reliability trials

  Extension of geographical area

  Imported models

  Mopeds (Prior approval for sourcing of brand new mopeds from dealer/consolidator

  can be obtained from PLPC)

  BAJAJ PULSAR




                                       32
COMMERCIAL VEHICLES



a. Field Authority

  (Applicable to Goods Carrying Vehicle & Passenger Carrying Vehicle)

  Parameter             Goods Carrying Vehicle                Passenger Carrying

                                                                   Vehicle

  Brand new                                       Allowed

  vehicle

  Break in                Up to 90 days provided no claim in expiring policy

  Insurance

  IDV variation                       +/- 10% from master value

  Rollover                                    Up to 5 years

  Vehicle IDV                    15,00,000                        25,00,000

  Accessories                     50,000                            50,000

  IDV

  GVW Limit                  Up to 25,500 Kg                    Not Applicable

  GVW Variance GVW should be equal to RC                        Not Applicable

                     Public/Private carrier

                     satisfying above; No                   3 wheeler Auto
  Vehicle Type
                     miscellaneous use type             rickshaws

                     vehicles.


                                             33
b. Declined Risks/Covers:



Passenger carrying vehicles: Moratorium



Following are allowed only on approval:

School/captive use buses, Taxi’s only if referred as Fleet.



   (Applicable to Goods Carrying Vehicle & Passenger Carrying Vehicle)

        Goods Carrying Vehicle

                            Claims in preceding 2 years

     Moratorium Make / Models i.e. Man, Mitsubishi, Swaraj Mazda & Volvo

                   Break <90 days with claim in expiring policy

                                   Break >90 days

                              Imported Make / Models

  Vehicles exclusively used or sold in the state of Arunachal Pradesh, Assam,

  Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, Uttarakhand,

  Himachal Pradesh or Jammu and Kashmir

    Vehicles carrying hazardous goods                  Not Applicable

      Vehicles plying in hilly terrain                 Not Applicable

  Long haul trucking: Goods carrying

  vehicle fitted with more than 10 tyres               Not Applicable


                                           34
  and 3 axels

                                               All vehicles other than as stated
     MISCELLANOUS VEHICLES
                                               above.



School/captive use buses, Taxi’s only if referred as Fleet.




Underwriting Guidelines for Miscellaneous Vehicles:



   Miscellaneous & Special Type of vehicles

   Following vehicles can be accepted after obtaining prior corporate approval only.

   Approval number must be mentioned on application form.



  1. Ambulance - captive 2. Agricultural Tractors           3. Graders

  usage

  4. Fork Lift Trucks       5. Mobile Plant                 6. Loaders - up to 15

                                                            tons

  7. Backhoe Loaders- up 8.         Fire        Fighting 9. Cranes - up to 15

  to 10 tons                Vehicles       -        captive tons

                            usage

  10. Compressors           11. Drilling Rigs               12. Dozers



                                               35
TP ONLY POLICIES



(ONLY FOR COMMERCIAL VEHICLES (GOODS/PASSENGER CARRIERS)



TP only policies can be underwritten only from Webpos. CN can be issued but it

can not be routed through S3.



Referral Mechanism



Any vehicle / risk beyond the purview of field authority or falling under declined

risks/covers as described above must be referred to Personal Lines - Auto Underwriters

on prescribed referral format. Underwriters will assess the risk involved and may

decline / accept the risk by quoting rates / terms (within the purview of this guide). Such

vehicle / risks can be sourced post approval only and at approved rates / terms.



Documentation



Following documents must be collected prior to issuance of cover note (depending upon

type of vehicle and risk) -

Proposal Form

Proof of previous insurance policy

                                            36
NCB confirmation certificate / reserving letter, if available

Inspection Report + photographs, if applicable

Any other document as may be required depending upon merits of the case




General Procedures: The processes that are generic in nature and must be known to all

of them are explained below:



NCB:

NCB is provided on rollover cases if there is a supporting pip or renewal notice.

NCB is provided on any case if there is a NCB reserving letter.

NCB reserving letter must be issued prior to purchase or sourcing of the vehicle.



If the original ncb letter is applied for and is not available readily with the client

Annexure A & B along with proof of application of ncb reserving letter to



Previous company can be submitted in lieu of NCB reserving. However the original

must be submitted within a month of date of submission of these docs’s.



NCB Transfer:

NCB can be transferred only in two situations:



                                            37
NCB can be transferred in case of Death from owner to legal heir if the same is applied

within 90days of the death of insured.

NCB can be transferred from employer to employee after submission of NOC from

employer.

Wrong declaration of NCB results in policy cancellation ab initio.



If a renewal case is picked with NCB and a claim in reported in previous policy, NCB

shortfall must be deposited within stipulated time to avoid shortfall binding of the

policy.



NCB Substitution:

Transfer of NCB from one vehicle to another (without sale)can be done after providing

the requisite doc’s as per list available with operations.



NCB reserving and refund issuance:

NCB reserving can be issued after submission of proof of sale form 29-30and

submission of original policy or affidavit in case original policy is lost to avail refund

along with ncb reserving, proof of insurance of vehicle sold is a must.



If a vehicle is sold to a dealer following is required:



1. Proof of sale by the owner

                                              38
2. Delivery receipts of the second hand dealer

3. Dealer letter that all the liabilities will be borne by him on his letterhead

Correction in name and REC details:



For minor correction that does not reflect the change in identity of owner or vehicle RC

copy will suffice along with other doc’s as per Endorsement excel enclosed.



However for complete change in REC details we need insurance particulars of car

originally insured with us to avoid any unseen liability and it’s a must.



For complete change in name RC and invoice copy is required to endorse the policy




WEBPOS:



All cases must be issued on Webpos unless restricted by discount or other parameters

that necessitates S3.



After cn issuance cases must be issued within 48 hours in Webpos.



Money must be deposited within 24 hours for cash and 48 hours for other payment

instrument. Webpos id can be blocked if the same is not adhered.

                                              39
Reassignment:



Reassignment must be approved by branch head along with the owner of the particular

line of business.



In all reassignment cases renewal must be regenerated in new producer name to have a

uniform record and cases can be issued in webpos there after.



All reassignment cases that belong to some other branches of tata aig, renewal

notices must be re-generated and premium should be collected there after to avoid

shortfall if any. In case of any shortfall premium must be deposited or cases will be

binded in the original code.




Usage:



Every CN must be used utilized in a prudent manner. Following must be noted and

followed:



    Date and time of issuance of cn must be mentioned
                                           40
 Premium amount and payment details must be clearly mentioned.

 Premium and instrument details must match with what is mentioned in CN.

 IDV once mentioned must not be corrected.

 No back dating and back timing is allowed.

 In case of multiple books usage; user must be identified and named.



 Book of one producer can never be utilized by/for any other producer; in case of

   non availability of book, direct branch book must be utilized.

 No cover note should be detached from the book unless the payment is received,

   any cancelled cover note which is detached from the book will need Agency

   developers clarification on the usage and reason for cancellation.

 Cover note book must be exchanged within 90days of issuance.




                                        41
INSPECTION:



Any case of break in Insurance

Installation of electronic accessories if value is above 15000/-

(Not applicable for brand new car’s where accessories invoice date is same as vehicle

invoice date)



Conversion from restricted to comprehensive cover (only after approval)



If the vehicle is imported inspection is a must.



Purchase and insurance of second hand cars.

Transfer of insurance



CNG Addition.

Inspection is valid up to 24 hours only.



CN Books:

Issuance:



                                             42
Duly filled format must be raised for issuance of CN books, post approval agent

authorization form must be signed and original sent to PLPC and a copy to ops.




                                          43
Home




"Home sweet Home" - a destination, any individual or a family feels very close to the

heart. It is an investment of one's lifetime savings, emotional dreams and aspirations to

realize their ideal home. Home signifies a set of emotions for any individual, be it pride,

ownership, stability or be it a sense of belonging. It echoes the owners' sentiments "It's

my house".

After all, one's Home including its contents is the single most important and expensive

asset that we have created for ourselves. We have learnt to value life and health

sufficiently to understand the importance of insuring it. But when it comes to applying

the same logic to our home (around which our lives revolve) most of us suffer a blind

spot. It is only when a calamity or catastrophe strikes that we feel helpless.

Home Insurance provides exactly the care one needs at such times - to safeguard against

unforeseen eventualities and to preserve one's lifestyle and that too at an affordable

price. You can protect your priceless investment for very little money. Assuming you

have possessions worth Rs. 300,000 in your house, you can insure those possessions for

as little as Rs. 3 a day - for Fire, Natural Hazards (Flood, Earthquake etc) and Burglary

& Theft.


                                             44
  TATA AIG's HomeSecure takes the bother out of insuring your home. No unnecessary

  paperwork or awkward questions. Just smooth sailing all the way.



  Fire Cover



  This policy covers against fire and some special perils listed below. Its attraction is the

  fact that it gives you this cover for surprisingly little money.



  Features



  This policy covers buildings (RCC construction) and your household contents. Building

  value should be equal to present day cost of reconstruction, while contents should be

  insured for their market value.



Cover Includes



  Perils Covered



      Fire

      Lightning

      Explosion / Implosion

      Riot, Strike and malicious damage (RSMD)
                                                45
       Flood, Storm, inundation

       Aircraft Damage

       Impact Damage by any rail/road vehicle or animal (other than damage by own

         vehicle)

       Landslide, rockslide

       Bursting and overflowing of water tanks, apparatus pipes.

       Missile testing operations

       Bush Fire



Earthquake & Terrorism can be taken as add-on covers by paying extra premium         It is

important that you take care to adequately insure your property. In case the actual value of

insured property at the time of loss under Fire Benefit is found to be greater than the sum

insured opted by you, then the claim would stand to be reduced in the same proportion.



Burglary



Benefits Includes



It Covers loss or damage of household property and contents due to burglary or theft during

the normal course of occupancy and even if the house has been unoccupied for as long as

60 consecutive days.


                                               46
Accident Guard



Less than Rs. 3 a day - that's all you need to take care of your family.



Have you ever thought about this? How will your family survive if they lose you to an

accident? And how are they protected for the financial loss of not having you there?



Tata AIG brings you Accident Guard for life's big questions - so you can focus on

getting well while we take care of your financial needs. than Rs. 3 a day! And better

still, covers your entire family for just one rupee more a day!



                          Weekly
           Basic Plan                     Plan A              Plan B
                            Units

                                      Self    Family      Self    Family

             5 Lacs           1        634        966     819     1263

             10 Lacs          2       1268        1932   1638     2526

             15 Lacs          3       1902        2898   2457     3789

             20 Lacs          4       2536        3864   3276     5052

             25 Lacs          5       3170        4830   4095     6315

             30 Lacs          6       3804        5796   4914     7578

             35 Lacs          7       4438        6762   5733     8841


                                             47
            40 Lacs         8      5072         7728    6552    10104

            45 Lacs         9      5706         8694    7371    11367

            50 Lacs        10      6340         9660    8190    12630

            55 Lacs        10      6898         10550   8933    13817

            60 Lacs        10      7456         11440   9676    15004

            65 Lacs        10      8014         12330   10419   16191

            70 Lacs        10      8572         13220   11162   17378

            75 Lacs        10      9130         14110   11905   18565

            80 Lacs        10      9688         15000   12648   19752

            85 Lacs        10      10246        15890   13391   20939

            90 Lacs        10      10804        16780   14134   22126

            95 Lacs        10      11362        17670   14877   23313

            1 Crore        10      11920        18560   15620   24500




Features



Unique Features



The plan can be taken in multiple units of Rs. 10 lac up to Rs. 1 crore. As an Add-on,

you can also take an Accidental Weekly Benefit* in multiples of Rs. 2000 up to Rs.


                                           48
10,000. (*No. of units of Accidental Weekly benefit cannot exceed the no. of units of

Accidental Death and Dismemberment.)

Flexibility: Accident Guard is designed for your convenience - you can pick and choose

benefits best suited to you and your family. You can buy up to 10 units to cover yourself

and your family. plus a Accidental Weekly Benefit, of which you can take up to 5 units

for yourself as add-on benefit (optional).

Escalating benefits: If the policy is renewed, the sum(s) assured increases by 5 percent

each year, up to 5 years. For example, if you take one unit of Rs. 10,00,000 and renew

the policy for the next year, your insured amount becomes Rs. 10,50,000 for the same

premium.

Convenient options to choose: Self Option where you insure yourself for Accidental

Death & Dismemberment, or Accidental Death & Dismemberment along with

Permanent Total Loss of use. Family Option where, you can also insure your family for

Accidental Death & Dismemberment, or Accidental Death & Dismemberment along

with Permanent Total Loss of use.



Additional Features (with Family Option)



Education allowance: In case of Accidental Death, 10 percent of the principal sum

assured is paid towards your children's education benefit.

Repatriation of remains: An amount up to a maximum of Rs. 5,000 will also be

reimbursed for the repatriation of the insured person's remains.

                                             49
Modification allowance: In case of Permanent Total Disability or Dismemberment, an

amount up to a maximum of Rs. 100,000 will be reimbursed towards the cost of

modifying your house or vehicle, to combat Disability.

Automatically insured, Dismemberment benefit doubles.

Family transportation: If, due to an accident, the principal insured is confined to a

hospital outside 150 kms of his residence, we will reimburse, up to a maximum of Rs.

50,000, the actual transportation expenses incurred by an immediate family member to

reach the insured person.




Secured Future Plan



Guaranteed monthly income upto 20 years - The future was never so secured

before!



We, at Tata AIG understand that an unfortunate accident can create serious financial

problems for your family. More so your spouse may not understand how to invest the



                                           50
lumpsum payment from a life insurance cover; for a guaranteed monthly income. Our

Secure Future Plan is the right solution for such uncertainties.



                        Silver plan
       Benefit        60           120           180         240
       per                         Payout
                                   period
       Month
                                   (Month)
       (Rs)
       10000          868          1653          2418        3181
       15000          1239         2418          3562        4796
       20000          1653         3181          4796        6352




                        Gold Plan
         Benefit       60           120          180          240
         per                        Payout
                                    period
         Month
                                    (month)
         (Rs)
         25000         2099         4007         6026         8160
         30000         2482         4859         7362         10197
         35000         2862         5638         8754         12072




                      Inclusive of applicable 10.3 service tax
                     Age group 18-70yrs for class 1st & 2nd only
                                           51
Features



Unique Features



  Flexibility: Depending upon your monthly expenditure you can choose the highly

  flexible options, with Monthly income benefits ranging from Rs.10000 to Rs.35000, for

  a period of 5 years to 20 years.



  Guaranteed Monthly Income: The monthly income is not subject to market risks and

  is guaranteed over the period chosen.



  Additional Features



      No medical examination is required.

      24 hours world wide coverage.

      Covers risks of Accidental Death, Dismemberment & Paralysis and Permanent

           Total Disability.




                                             52
Travel



These are the things you plan for when you travel - business, sight seeing, shopping.

How about lost baggage (and passports), personal accidents, even a hospital stay in a

strange                                                                              place?



Very few people plan for real risks like these. Tata AIG’s Travel Insurance program is

meant for exactly this – to take care of any unforeseen emergencies during your travel

abroad or in India. We today are the trendsetting insurers in the area of travel insurance

worldwide (AIG is the largest travel insurance company in the world) and we deliver

“the         promise”           to         all           of           our        customers.



Tata AIG has access to that expertise - so you get the services of a multilingual team

familiar with local conditions and systems. Of course, every Tata AIG travel product

sets benchmarks on service excellence, worldwide coverage and value for money not

forgetting   ease    of    purchase    and        lightning   quick     claims   settlement.




Tata AIG - the best choice for travel insurance.



                                             53
 First to launch on-line travel insurance.

 100% reliability and unbeatable up-time record.

 In-house assistance service AIG -Assist in North & South America; ISOS for

   rest of the world.

 AIG presence in over 130 countries.




                ANNUAL MULTI TRIP (GOLD)

                          (Worldwide)

    Age Band               19-40 yrs          41-60 yrs    61-70 yrs

    1-30 days                     3872              4544         8838

    1-45 days                     4323              4745        14315




           ANNUAL MULTI TRIP (PLATINUM)

                          (Worldwide)

    Age Band               19-40 yrs          41-60 yrs    61-70 yrs

    1-30 days                     4209              5140        10191

    1-45 days                     4866              5234        16703


                                     54
Small Business Solutions



Society Policy



Cooperative Housing societies are entrusted with managing the affairs as per guidelines

of the Cooperative Societies Act and additionally handling staff and managing

administration. This policy offers risk solutions suitable to most of housing societies'

insurance requirements.



Bye-Laws of Co-operative Housing Society, Maharashtra state, Section XVII / 161-

states, "The Society shall insure its building/buildings necessarily against risk of fire and

earthquake."



This policy provides insurance for Housing Societies. It may include,

Residential Housing Society

Employee/Staff Housing Society




                                             55
Society




Insurance Covers Offered: Standard Fire and Special Perils Policy



   Fire

   Add on Covers

   Earthquake

   Terrorism

   Removal of Debris (in excess of 1% of TSI)

   Architect, Surveyors and consulting engineers fees (in excess of 3% of TSI)

   Loss of Rent (For owner occupied building)

   Insurance of additional expenses of rent for an alternative accommodation



  Other Covers



   Burglary (First Loss / Total Loss)

   Money in safe

   Public Liability

   Workmen Compensation
                                         56
Standard Fire and Special Perils Policy



Loss, destruction or damage caused by:



    War or war like operations;

    Ionizing radiation, contamination by radioactivity, nuclear fuels or waste;

    Pollution or contamination losses;

    Loss of earnings or loss of market



Burglary



Loss, destruction or damage caused by:


    Fire or explosions;
    Inmates or member of the insured's household or business staff;



Money


Loss, destruction or damage caused by


    Collusion by any employee or agent of the insured
    Use of keys or duplicate keys.

    Use of counterfeit money;



                                           57
Workmen's Compensation:



Liability arising out of:



    Willful or intentional non compliance of any statutory provision;

    Fines, penalties, punitive and / or exemplary damages




                                          58
Office Policy




In today's world business owners work around the clock to keep ahead of competition,

win businesses, handle staff and manage administration. They have little time to think

about managing all the risks involved. This policy offers risk solutions suitable to most

of business owners "Office" insurance requirements.




This policy provides insurance for offices. It may include,



    Commercial offices

    Government offices

    ITES and BPO Call Center Offices

    Software Development Office

    Office premises (Outside industrial, manufacturing, warehouse premises)




                                            59
Insurance Covers Offered: Standard Fire and Special Perils Policy



   Fire

   Add on Covers

   Earthquake

   Terrorism

   Removal of Debris (in excess of 1% of TSI)

   Architect, Surveyors and consulting engineers fees (in excess of 3% of TSI)

   Loss of Rent (For owner occupied building)

   Insurance of additional expenses of rent for an alternative accommodation



Other Covers



   Burglary

   Money in safe

   Money in Transit (First Loss / Total Loss)

   Public Liability

   Workmen Compensation

   Portable Equipment

   Electronic Equipment

   Machinery Breakdown

                                        60
 Plate Glass / Neon SignBoard

 Baggage

 Employee Fidelity




                                 61
Energy




Tata AIG Energy is a 'one-stop shop' with a holistic approach to risk identification and

mitigation that matches global standards.



Large petrochemical complexes, state-of the-art power plants, highways connecting

towns and cities are fraught with a multitude of risks throughout the development,

construction andoperation stages and therefore require the most comprehensive and

complex insurance covers.



Our Products



    Contractor's All Risks / Erection All Risks

    Boiler & Machinery

    Chemical

    Utilities

    Oil & Petroleum


                                            62
Loss Control Engineering



Loss Control Engineering is one of the thrust area of Tata AIG Energy. Our Loss

Control Engineer have vast experience and expertise to the task of helping our clients

make their operation safer. Over the years they have dealt with virtually all types of

energy related operations and exposures all around the world. They understand the

issues relating to the Energy market and can pass on to our clients experience gained in

a wide variety of situations and operations.



We believe loss control services are an integral part of any risk management program

and a critical tool for helping our clients reduce the severity and frequency of claims,

restore operations quickly in the event of a loss and better plan for emergencies.




                                               63
Boiler & Machinery



Equipment breakdown has the potential to stop business activities, with serious

consequences to company's bottom line. Boiler & machinery coverage, often referred to

as Machinery Breakdown Insurance offers protection against these types of losses.



The coverage is available on a stand-alone basis to cover Electrical and Mechanical

breakdown, Breakdown risk for Electronic equipments and explosion / collapse, risk for

Boiler/ Pressure vessels. Covered equipment can include, but is not limited to :



    Gas and Steam Turbines

    Engines, Pumps and Compressors

    Electric Motors, Generators and Transformers

    Switchboards and other electrical apparatus

    Refrigeration and Air conditioning equipments

    Computers / servers / Printers

    Steam Boilers & Pressure vessels




                                           64
Chemical



Under this line of business, we provide coverage for companies who manufacture

organic or inorganic chemicals used in the manufacturing of finished chemical or

pharmaceutical products.



Major Industries coming under this category would include:



    Industrial inorganic chemicals

    Plastic materials and resins

    Paints, lacquers, varnishes

    Pesticides and other agricultural chemicals

    Man-made cellulose fibers and synthetic fibers

    Industrial gases

    Pharmaceuticals

    Miscellaneous chemical products




                                          65
Property



Tata AIG's Property Insurance Department insures commercial assets in manufacturing,

trading and services.



The core coverages offered are Fire & Allied Perils Insurance and Fire Consequential

Loss Insurance.



We also offer packaged policies including for Burglary, Money, Employee Infidelity,

All Risk Insurance (for portable equipment), Plate Glass and Travel Baggage Covers.



With a focus on comprehensive risk transfer solutions for businesses, Tata AIG's

Property Underwriters conduct expert analyses of the business and its associated

exposures.



Property insurance coverages from TATA AIG are comprehensive yet flexible enough

to address risks specific to the business.




Standard Property Insurance Coverages




                                             66
Standard Fire and Special Perils



  Perils insured are fire, lightning, explosion / implosion, impact damage, aircraft impact,

  bursting / overflowing of water tanks / pipes / apparatus, sprinkler leakage, storm,

  cyclone, typhoon, hurricane, tempest, tornado, flood, inundation, subsidence, landslide

  (including rock slide), riots, strikes, malicious damage, missile testing operations.

  Additionally with options to insure Earthquake and Terrorism risks and a host of

  extensions including insurance of rent.



 Consequential Loss (fire)



  Covers loss of profits of a business due to reduction in the turnover caused by a cover

  for Increased Cost of Working following the loss, as well as the Standing        Charges

  of the business.



  Burglary



   Covers loss or damage from burglary, i.e. theft following upon actual forcible and

     violent entry or exit from the insured premises.

   Money Insurance is against loss of money whilst contained in a locked safe or cash

     box within the insured premises. The coverage can be extended to include loss of

     money whilst in transit.
                                             67
 Fidelity Employer / business owners are insured against direct financial loss to the

   business caused by any act of fraud on the part of any employee. This insurance

   covers loss of money as well as business assets entrusted to employees.

 All Risks (portable equipment) Insures the risk of accidental damage to portable

   equipment such as laptops and other electronic devices, test and measuring

   instruments, etc. at any location and including whilst in transit in the personal

   custody of the employees of the business.

 Plate Glass Insures the risk of accidental damage to plate glass installed in the

   business premises.

 Travel Baggage Covers accompanied baggage of employees on travel for business

   purposes.




                                            68
Business Guard



Tata AIG's core strength is product innovation. Business Guard is a packaged product

range developed after detailed analyses of the insurance needs of various market

segments.



Unlike other packaged policies available in the market, Business Guard policies are

flexible enough to be adapted to specific business situations. This flexibility allows

clients to build in a host of coverages under one umbrella, creating a comprehensive

insurance solution.




Business Guard - Office



A very flexible product that caters to a whole range of covers essentially required by

independent offices of professionals and business services as well as networks of offices

of corporate (trade, industry and services).

Some of the covers which can be built in, in addition to Standard Fire and Special Perils

Policy are:



    Burglary

    Money
                                               69
    Plate Glass

    Electronic Equipment

    Machinery Breakdown

    Personal Accident

    Workmen's Compensation / Employer Liability Insurance

    Public Liability etc.




Business Guard - Commercial



A whole range of businesses in manufacturing and service sectors of the economy can

have their insurance needs tailored into Business Guard - Commercial.

Some of the covers which can be built in, in addition to Standard Fire and Special Perils

Policy are:



    Burglary

    Consequential Loss

    Money

    Plate Glass

    Electronic Equipment

    Machinery Breakdown

    Personal Accident
                                           70
 Workmen's Compensation / Employer Liability Insurance

 Public Liability etc.




                                    71
Risk Management



Tata AIG Risk Management –

Adding value to your organization



Insurance business is nothing but a "transfer of risk" by an insured to an insurer; hence,

insurer's prudent approach to risk management is only way to protect insured's interest

in long run. Good financial health of insurers by practicing effective risk management

programmed makes the insurers possible to fulfill their commitment in the event of any

unforeseen eventuality resulting in severe losses to the insured.



We at Tata AIG always believe in minimization of risk for our clients. To achieve this

objective, we have a team of highly experienced Risk Management / Loss Control

Specialists on board who undertake risk management activities for your plant. The risk

management activities of Tata AIG in India are supported by AIU (American

International Underwriters), a division of AIG (American International Group).

Established in 1919 and operating in more than 130 countries worldwide, AIG has vast

experience in the field of risk management. The risk engineers of Tata AIG have been

trained by AIU to enable them to conduct risk surveys as per AIU Global Standards.




                                            72
Insurance covers normally direct or tangible losses, which is just the tip of the iceberg;

however, intangible uninsured losses such as goodwill, market share, shareholders'

confidence, employees' morale etc. will have severe impact on the insured. Hence, Risk

Management services and loss control measures offered by Tata AIG are very crucial in

terms of insured's overall business perspectives.



The Risk Management Service offered by Tata AIG would assist the insured in a loss

prevention programmed in a number of ways:



    Surveying the insured's facility, the risk engineer would identify loss causing

      events which could result in property damages and business interruption.

    Reviewing probability and severity of the loss causing events, the risk engineer

      would advise insured on loss control measures.

    Risk Engineer would update the insured on latest risk management tools being

      practiced globally.



This would not only lead to better risk management, but also a possible reduction in

premium for the insured.




                                            73
Marine Cargo



Smooth sailing with Tata AIG Marine Policies



With the globalization of the economy, supplier linkages span oceans, but still require

goods to be delivered to the concerned party in a pristine state, just-in-time. For that

kind of criticality, who do you trust for your Marine Insurance? Only Tata AIG. Our

marine cargo policies are indispensable for any corporate engaging in trade and

commerce. We cover your goods every step of the way.



AIG's world-wide network, with it's presence in over 130 countries, means that your

business is in the able hands of people who understand local maritime laws and

customs, all around the world. Our marine policies provide you with safe harbour in

turbulent seas.



Products



Marine Open Policy



    This is a contract to provide automatic insurance protection for a specific period

      of time (usually one year).

    Premium is by deposit (based on an estimate), and adjustable on declaration of
                                           74
       actual values of shipments/dispatches

    Always open until cancelled by either party to the contract

    Certificates are issued for individual shipments/dispatches



Marine Specific Policy



    We insure cargo against risks involved in a specific voyage



Marine Sales Turnover Policy (STOP)



STOP is a designer product for the discerning customer, an Open Policy in the real

sense of the term. The premium for the policy is charged only on your sales turnover.



STOP provides you Transit insurance coverage on:



    Imports + Customs Duty (Actual or Deemed / Contingent)

    Domestic purchase of raw materials, consumables & stores

    Any number of inter- factory / inter-depot / to & fro job worker movements

    Exports (FOB/CIF) +

    Domestic sales of finished goods

    Temporary storage cover at intermediate locations like Job workers / C & F

      premises etc.
                                           75
    Sizeable saving in premium which is charged only on your sales turnover.

      Seamless cover with all movement of goods automatically covered.

    No hassles of submitting periodical declaration of movements to the insurer. Only

      monthly sales figuresneed to be submitted

    Intermediate storage cover can be built into the policy.

    Premium on full annual sales turnover need not be paid in advance. Facility for

      payment of premium onhalf-yearly / quarterly.



This is a one Stop shop for all your marine needs.



Tata AIG The Marine Specialist



Tata AIG is the only Insurer in the market, having a dedicated team of marine

underwriters in all the branches of the company; experts who understand your business

and provide you with customized solutions at the most competitive rates.In the complex

world of trade and commerce




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EMarine



eMarine - Making Waves



Tata AIG believes in empowering its clients and with this in mind has launched

eMarine.



This facility has been introduced in India after it had been tried and tested and proved to

be a resounding success in Hong Kong, Singapore, Taiwan, Malaysia, Indonesia, China

& Philippines.



                        About eMarine



eMarine or Electronic-marine is an extremely user-friendly Web based tool. It makes

insuring with Tata AIG a truly pleasurable experience.



Benefits of eMarine:



    The client can issue Marine insurance certificates Any time, Anywhere-from the

      comfort of his office/home to meet his business requirements.

    Any number of users in the client's organization even from different locations can

      operate eMarine with distinct user Ids and passwords.
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    The certificates can be viewed at various stages during issuance. Changes, if any,

      can be made then and there ensuring Quality documentation.

    As the records get updated simultaneously at our office too, there is No Need to

      submit separate declarations/details of certificates issued.

    Balance available in the Deposit a/c can be viewed by the client at any point of

      time facilitating timely replenishments.

    The unique Encryption code on every insurance certificate facilitates Verification

      of its authenticity, by any third party, anywhere in the world by simply logging on

      to our website and giving the encryption details.

    Absolutely Free. Being an added benefit we offer our clients, there is no fee

      charged for eMarine usage. Neither is there any need to install additional

      software. The only requirements are Internet connectivity and Acrobat Reader

      Version 4 and above.




Marine Loss Control (MLCE)



Marine Loss Control Engineering is one of the most important offerings of Tata AIG's

Marine policies. It helps get our Assureds' products delivered on time and in undamaged

condition to their clients.
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    This avoids loss of market share, products liability claims, and protects the brand

      integrity of the client.

    This is achieved by scientific analysis, tailor-made recommendations and cost

      effective and sellable solutions provided by an experienced and full time

      dedicated team spread across the globe spanning different time zones.

    MLCE helps our clients be more profitable by reducing loss frequency and

      severity and by giving value added service.

    Provide timely and accurate information on worldwide and regional industry

      trends, high risk areas, potential hazards and threats.

    Use of a well identified network of surveyors and security advisors that report

      under AIG standards

    Direct contact with the different transport vendors and security providers

    True involvement / Open to feedback / Constant Follow up




Ready Reckoner for Export Insurance


At Tata AIG we constantly strive to keep our clients informed about technical aspects

relating to Marine Insurance.


Your goods are as good as the carrier you select; hence, do not compromise on this

selection for making a small saving on your freight bills.


Here are a few tips that will help you select the right carrier:

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   Age of the vessel should not exceed 20 years for bulk and heavy cargoes and 25

    years for general and containerized cargoes.

   Anything beyond these age limits would not only jeopardize your cargoes but be

    liable for additional premium.

   Vessel should be 'Classed' by one of the approved Classification Societies.

    Classification ensures physical seaworthiness of the vessel based on regular

    inspection by the approved societies.

   Vessel should be entered into one of the reputable P&I Clubs. This will ensure

    financial stability of the ship owners and / or charterers.

   Liners are vessels which ply on regular advertised time schedules and routes.

    Liners are a better risk than tramps.

   Register yourself on and check on the complete details of the vessels. This is a

    free site. www.equasis.org

   Tata AIG assists their customers by arranging for cleanliness, sea and cargo

    worthiness surveys, giving immense comfort to its clients.




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Liability : A unique blend of Financial Risks and Liability coverage.



Our Products



Financial Lines



Tata AIG's Financial Lines offers global, state-of-the-art liability insurance products

combined with local expertise to the Indian corporate sector. Today's corporate

environment is characterized by increased sensitivity to Corporate Governance issues,

stringent client contracts, demanding stakeholders and an increased need for protection

against fraud. This necessitates companies to protect themselves against a wide range of

exposures arising out of the dynamic nature of business. Tata AIG recognizes this and

offers varied solutions including Directors & Officers Liability Insurance (D&O),

Professional Indemnity/ Errors and Omissions Insurance (PI/E&O), Public Offering of

Securities Insurance (POSI) and Crime/ Fidelity Insurance.



Main Policies



Directors and Officers Liability Insurance (D&O)

Provides protection for claims brought against directors, officers and employees for

actual or alleged breach of duty, neglect, misstatements or errors in their managerial

capacity.

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Professional Indemnity/ Errors and Omissions Insurance (PI/E&O)



Provides protection for claims brought in respect of negligent acts, errors or omissions

in           the         performance             of        professional          services.



Tata AIG provides customized insurance policies including sophisticated insurance

solutions for :

      Information Technology companies

      Call Centres / Business Process Outsourcing companies

      Financial Institutions

      Media companies

      Consultants




Public Offering of Securities Insurance (POSI)

Provides protection for the company and its directors, officers and employees for

securities claims brought against them in connection with an offering of securities.



Crime / Fidelity Insurance

Provides protection to businesses against the consequences of employee fraud,

dishonesty and theft.


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USPs of Financial Lines:



     Pioneers of liability insurance internationally and in India

     Technical expertise

     Product innovation

     Access to expert counsel of lawyers across the globe

     Capacity for large insurance programmes




 Casualty Lines



 Casualty line of business within Tata AIG aims at providing customised liability

 insurance solutions of Public Liability, Product Liability and Employer's Legal Liability

 insurance. The insurance policies are designed to meet risk transfer needs, statutory

 needs or contractual needs of Corporates across the board. Our Liability solutions cater

 to risk mitigation needs of smallest of business organizations to the largest of

 Multinational business operator from across the Industry. We indemnify our insured

 against demand of legal damages/compensation and legal defense costs on account of

 claims from third parties due to bodily injury or property damage that may have been

 accidentally occurred owing to insured's business operations.




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Key Policies



Public / General Liability Insurance

Product Liability Insurance

Commercial General Liability Insurance

Workmen's Compensation Policy

Excess / Umbrella Liability Policy




Our capability to deliver un-matched solutions and global services come from our

lineage. AIG's global presence places us in a unique position to offer a worldwide

liability Programmes, centrally controlled from the Indian headquarters of insured. The

liability policies offer a wide range of options to customize market needs such as:



    Policy option of Claims-Made or Occurrence-based forms

    Duty to defend benefits

    Worldwide claim service assistance

    Very Large appetite for risks complex or simple alike.




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Non-traditional Insurances



To add to our capability, Tata AIG also offers various Non-traditional Insurances like:-



Contaminated Products Insurance

Kidnap, Ransom and Extortion Insurance

Pollution Legal Liability



    Tata AIG has the ability to issue internationally accepted Policy wording, which

      can stand legal scrutiny across all jurisdictions around the world.

    A Duty to Defend policy providing unmatched claims handling ability.

    Flexibility in giving internationally accepted Occurrence Based or traditional

      Claims Made Format.

    Tata AIG can design Global Master Control Programmes for the discerning

      Indian multinational like yours having a presence throughout the world. When

      your business transcends geographic boundaries, Tata AIG can help you design

      worldwide liability programme with central control over locally admitted policies

      or an unmatched shield that grants both Excess and Difference in Conditions

      coverage.

    Our claims personnel in 130 countries are well networked with local lawyers and

      deal with leading local adjusters and surveyors, on a daily basis. This gives you

      an unmatched defense.
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Trade Credit Insurance



"Sales is the journey; Cash is the destination."



Trade Credit insurance helps companies reach their goals by ensuring that their hard-

won sales convert to cash.



Trade Credit Insurance protects open account sales - export and domestic - against non-

payment resulting from a customer's legal insolvency or default, and can be expanded to

include political risks around the world.



Trade Credit insurance protection is typically sought by manufacturers and wholesalers

selling products on credit terms to domestic and/or foreign customers.



 Large financial muscle

 One of the world's largest and strongest financial services organization

 Presence in more than 130 countries across the world gives us a global perspective

   and we understand global markets.

 We can provide a variety of customized products to suit your insurance needs.

 We have settled a wide variety of claims across the world

 More than US $ 515 mn paid till Feb 2006.


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Benefits of Trade Credit Insurance



Trade credit insurance can help you



    Expand sales to existing customers without increased risk.

    Offer more competitive credit terms to new customers in new markets.

    Help protect against potential restatement of earnings.

    Optimize bank financing by insuring trade receivables.

    Supplement credit risk management.



Credit Insurance Product Offerings



Tata can provide customized Trade Credit Insurance products to suit the needs of our

clients. The two major categories of products as under.




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