About Chartis Technology and Operations Management Corporation
The Chartis Technology and Operations Management Corporation (“CTOM”) is a global and
dedicated captive business that will provide world-class Business Process Outsourcing and
Technology Services to Chartis Insurance companies around the globe.
CTOM Philippines was formed in 2009 by the unification of AIG BPSI’s General Insurance
Operations and the Chartis Manila Regional Technology Center. These integrated operations
have a 12-year history, track record and operational scale. CTOM is structured with separate
but complementary and synergistic divisions supported by common services.
CTOM Philippines is recognized by Chartis Insurance as the IT solutions and Business Process
provider of choice because we deliver quality services that help drive financial performance and
Our goal is to provide cost-effective BPO and innovative IT services and solutions to our
customers whilst constantly finding ways to develop and improve their business processes. By
being responsive to our clients’ business needs, their success becomes ours.
Business Process Outsourcing Services Division
The Business Process Outsourcing Services Division of CTOM Philippines supports key
business functions for its Chartis Insurance clients through back-office processing, finance &
accounting, customer-contact support services for claims and underwriting. It handles both
voice and non-voice transactions and provides services directly to Chartis Insurance
policyholders through its contact centers.
The Business Process Outsourcing Services Division provides BPO services to Chartis
companies worldwide including the U.S., Europe and UK regions, with expansion planned into
other Chartis regions.
Our BPO core competencies are on insurance and financial services operations; complex back-
office processing requiring analysis and decision-making (i.e. underwriting or claims support);
call center operations requiring high-capability English skills; high-volume rules-based
transactions (i.e. document indexing or validation).
Technology Services (IT) Division
The Technology Services Division of CTOM Philippines provides software development,
application and infrastructure support to its Chartis Insurance clients.
The Technology Services Division provides IT services to Chartis companies worldwide
including the U.S., Europe, UK, South East Asia (SEA), Australia/New Zealand, Far East and
Middle-East/South Asia regions.
Our IT core competencies are on the design of technology to support business needs and to
meet business direction; new system development and deployment; system enhancements and
defect fixes; and infrastructure assistance.
46/F PBCOM Tower
6795 Ayala Ave corner V. A. Rufino Street
Makati City, Metro Manila 1226
Business Tel: +63 2 878 1000
Fax: +63 2 815 1200
Recruitment Tel: +63 2 878 1012
Chartis is a world leading property-casualty and general insurance organization serving more
than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the
industry’s most extensive ranges of products and services, deep claims expertise and excellent
financial strength, Chartis enables its commercial and personal insurance clients alike to
manage virtually any risk with confidence.
Chartis is the marketing name for the worldwide property-casualty and general insurance
operations of Chartis Inc. For additional information, please visit our website at
http://www.chartisinsurance.com. All products are written by insurance company subsidiaries or
affiliates of Chartis Inc. Coverage may not be available in all jurisdictions and is subject to
actual policy language. Non-insurance products and services may be provided by independent
third parties. Certain coverage may be provided by a surplus lines insurer. Surplus lines
insurers do not generally participate in state guaranty funds and insureds are therefore not
protected by such funds.